02 Apr 2018
JASS smart application from TM one set to empower Johor 4.0 initiatives
New digital platform for Bangsa Johor towards achieving the State’s aspiration of ‘Membina Dekad Baharu’
TM ONE, the enterprise and public sector business solutions arm of Telekom Malaysia Berhad (TM) Group, today officially unveiled Johor Application Solution and Services Hub (JASS) smart application towards realising the State Government’s Johor 4.0 initiatives. The unveiling of the smart application took place at the Johor 4.0: Digitalising Bangsa Johor launch event held at the Indoor Arena, EduCity Sports Complex, Nusajaya, Johor.
The launching ceremony of Johor 4.0 and unveiling of JASS was graced by YAB Dato' Seri Mohamed Khaled Nordin, Chief Minister of Johor. Also present were YB Datuk Seri Dr Salleh Tun Said Keruak, Minister of Communication and Multimedia, Azizi A Hadi, Executive Vice President / Chief Executive Officer, TM ONE and Ahmad Nasri Mohamed, State Vice President, TM Johor.
Johor 4.0 is the State Government’s initiative to position Johor as the southern economic powerhouse. It is set to spearhead its digital economy through digitalisation of the State Government and services it offers, as well as the citizens of Johor.
TM, through TM ONE, and Digital Johor Sdn Bhd (DJSB) a State-based company, have collaborated to develop the JASS smart application hub which is set to empower Johor 4.0 initiatives via eight (8) strategic thrusts of Digitalising Bangsa Johor encompassing:
• Intelligent Johor – Data Driven Digital Economy
• Integrated Intelligent Digital Network & Mobility Infrastructure,
• Unified Service Delivery Platform to Rakyat & Tourists,
• Trusted & Efficient State Government seen by Private Sector & Rakyat,
• Digital Johor Lifestyle – Digital-on-Things (IoT & 4th Industrial Revolution – 4IR),
• Digital Johor Halal Hub,
• Digital Johor Agropolitan, and
• Digital Johor Innovation X-Celerator.
Commenting on the latest collaboration, Azizi A Hadi said, “We are indeed very pleased with the introduction of the JASS application hub as a single platform for the citizens of Johor to look for essential applications to support the digital lifestyle. As the only enabler for businesses and public sector to realise full potential of digital opportunities, this collaboration also provides the opportunity to demonstrate our capabilities and expertise to deliver customised and innovative product and services that are well suited for our customer’s journey towards their digital transformation.”
With JASS, the communities in Johor will be able to easily access mobile applications that will enhance their lives from a single hub, true to TM’s promise of “Life Made Easier”. It will serve as a platform to enable a digitalised lifestyle, as well as to accelerate the dissemination of information, new services and initiatives for the rakyat of Johor. As a start, JASS features five (5) key categories encompassing utilities, local services, federal services, transportation and finance services. Several other categories and features will be added in stages to enable the rakyat of Johor fully embrace a digital lifestyle.
“This collaboration does not only reflect TM’s support in making Johor a data-driven state to accelerate its economic growth towards becoming a regional and global business hub. It is also a testament to our commitment, through TM ONE, to empower our clients with customised value-based innovative digital solutions to make Johor a developed state and enrich the lives of Rakyat Johor, in line with our vision of, “Making Life and Business Easier, for a better Malaysia”,” added Azizi.
Following the recent announcement of TM as the strategic partner for the nation’s Digital Education Transformation Initiative, Johor 4.0 initiative also includes transforming the landscape of Johor education system and improves the digital experience for students and teachers, in line with Digital Johor Aspiration and National Education Blueprint. To portray its role under the Digital Education Transformation, TM ONE also features a preview on the four (4) pillars of Smart Connectivity, Smart Living, Smart Learning and Smart Community at the event, showcasing the digital experience encompassing high speed broadband connectivity, interactive smartboard, smart devices, as well as the methodology of teaching and learning the 21st century way.
For more information on TM ONE and its product offerings, log on to tmone.com.my.
YOU MAY ALSO LIKE
HONOR Malaysia appoints TM One as Cloud service provider to serve customers across three continents
HONOR, a leading global provider of smart devices adopts TM One Cloud solutions – α Edge (pronounced as Alpha Edge), to serve its customers across three Telekom Malaysia Berhad (TM), via its enterprise and public sector business solutions arm TM One, recently join forces with HONOR Technology (Malaysia) Sdn Bhd, one of the leading global providers of smart devices, to provide Cloud services not only for HONOR Malaysia's customers but also across three (3) continents – namely, Asia, Africa and Latin America. This strategic alliance signals a major expansion of TM One α Edge regionally. The end-to-end comprehensive Cloud services were chosen by HONOR Malaysia to host the eCommerce platform and digital solutions, in its ongoing efforts to expand its presence in the premium market segment. Currently, HONOR has 3,000+ service centers, 2,000+ call center representatives and close to 8,000 employees globally to provide premium and efficient services to consumers in over 100 markets. The TM One α Edge is equipped to deliver the required flexibility to scale effectively for any unprecedented demands in traffic or business challenges. Shazurawati Abd Karim, Executive Vice President of TM One, commented: "Fuelled by the pandemic, the extraordinary surge in Cloud adoption by many businesses especially those connected to serving consumer markets, bodes well for future growth and recovery. This partnership marks another important growth milestone in strengthening Malaysia's position on the global front as a preferred digital destination and business hub. We are an ideal Cloud service provider for the nation and this is yet another testament to our leading role as the enabler of Digital Malaysia." Towards ensuring a stable and secured service, some of the key aspects of the α Edge portfolio for HONOR Malaysia includes a dedicated 24/7 technical team, with professional and managed services. In addition to TM One's robust global network and secured digital connectivity infrastructure, the service operates through TM One Tier-III Data Centres, to ensure benefits such as low latency coupled with reachability to customers. Meanwhile, Kee Ee Neng, Chief Financial Officer of HONOR Malaysia, commented, "It's a proud moment to be in the same alignment with TM One when it comes to digital solutions. We look forward to providing the leading technology and developing further opportunities with TM One on this exciting journey ahead." α Edge, a part of TM One Cloud α, has been designed to provide seamless migration of critical workloads to the Cloud, quickly, easily, cost-effectively, and without constraints. It comes ready to support HONOR Malaysia's IT platform and digital solutions with Artificial Intelligence (AI) capabilities, resource monitoring and identity access management, as well as advanced security tools and cybersecurity support. The strategic partnership between TM One with HONOR Malaysia leverages TM One's leading end-to-end cloud service solution designed for businesses. For further information on TM One's Cloud services, visit www.tmone.com.my/solutions/cloud-services and for more info on HONOR Malaysia, visit www.hihonor.com/global
TM One becomes the first telco to be certified with international ISO 18295-1:2017 by SIRIM for its contact centre services
Reinforces its leading role in business process outsourcing industry in Malaysia TM One, the business solutions arm of Telekom Malaysia Berhad (TM) was recently awarded the international standard ISO 18295-1:2017 certification, making it the first Telco in Malaysia being awarded with the certification in Malaysia. The certification award was introduced by International Organisation for Standardisation (ISO) in 2017, specifically on service requirements for customer contact centres (CCC). In Malaysia, the certification was conducted by the Standard and Industrial Research Institute of Malaysia (SIRIM) QAS International Sdn Bhd. Nizam Arshad, Vice President, Business Technology, TM One accepted the certificate from YB Dr. Ong Kian Ming, Deputy Minister of International Trade and Industry in the presence of Tan Sri Dr. Ir. Ahmad Tajuddin Ali, Chairman of SIRIM. Commenting on the certification, Ir. Ts. Azizi A. Hadi, Executive Vice President, TM One said: “The ISO 18295-1:2017 certification marks another milestone for TM One. It is a testament of our expertise as well as dedication to constantly evolve and improve our processes and services to meet the highest international standards. This directly contributes to the increased efficiency of our contact centre operations thus providing greater confidence level to our clients. We will continue to strive for excellence in our contact center operations and reinforce our leading role in Business Process Outsourcing (BPO) industry in Malaysia.” The ISO 18295-1:2017 qualification is applicable to both in-house and outsourced (third party operator) CCCs of all sizes, across all sectors and all interaction channels, including inbound and outbound. It specifies the performance metrics (in the form of Key Performance Indicators – KPIs) as and where required. To ensure preservation and compliance to the certification, TM One will continuously conduct its own internal audits on quarterly basis as well as a yearly external audit exercise. “For our customers, the certification means that they can be assured of the service level satisfaction and improved customer experience. With such assurance, our customers will be able to continue delivering enhanced services and proactively meet or even exceed their end users’ needs,” he added. Positioned as the enabler for businesses to realise the full potential of their digital opportunities, TM One enables its customers’ digital journey through its seamless vertical and horizontal solutions where it is brought together by its people, processes and state-of-the-art technology. In realising the customers’ digital transformation, TM One owns two (2) state-of-the-art Tier III certified twin-core data centers located at Cyberjaya and Iskandar Puteri to fulfill the hosting, cloud and Internet of Things (IoT) requirements of our existing and future potential customers. For further information on TM One and its service and solution offerings, visit www.tm.com.my/tmone
TM and PDRM join forces to ensure a pleasant Raya celebration for all
Op Selamat 13/2018 campaign for the upcoming festive season launched to promote community safety and security Telekom Malaysia Berhad (TM) continues to collaborate with Polis DiRaja Malaysia (PDRM) for community safety and security in conjunction with the upcoming Hari Raya Aidilfitri celebration with the launch of the annual safety campaign “Op Selamat 13/2018” today. This campaign, which marks the 21st consecutive years of collaboration between both parties, aimed at increasing public awareness on road safety and home security this Raya celebration season. The campaign was launched by Tan Sri Dato’ Sri Mohamad Fuzi Harun, the Inspector General of Police. Also present was Tan Sri Dato’ Seri Sulaiman Mahbob, Chairman, TM as well as Datuk Bazlan Osman, Acting Group Chief Executive Officer, TM and other police officers of various ranks. At the event, Tan Sri Mohamad Fuzi flagged off the ‘Traffic Monitoring Team’ and a convoy of motorcyclists and cars to symbolically emphasise the campaign’s message. Speaking at the launching ceremony, Tan Sri Dato’ Seri Sulaiman said, “As a responsible corporate citizen, TM is committed to playing its role in supporting the Government’s efforts towards the nation’s well-being and once again, we continue our long standing collaboration with PDRM for Op Selamat 13/2018 safety campaign this year. The safety of road users and their homes are the utmost important thing during this festive holiday season. This is why we would like to remind all members of the public to adopt proper and courteous driving etiquette as well as be alert of any break-in attempts in your neighbouring community.” “This year also marks the 21st consecutive year of our involvement in this campaign, reflecting our unwavering support towards the Government’s initiatives to reduce the road mishaps rate and to improve home safety during festive season,” he adds. Op Selamat 13/2018 continues to bring safety messages from the previous years’ campaigns where the focus encompasses the safety of Malaysian homes while the residents are away for the festive holiday. This 13th edition of the campaign - aptly themed “Rumah Selamat & Selamat Sampai ke Destinasi” will be running for two (2) weeks beginning from 8 June until 22 June 2018. For this year’s campaign, TM is contributing various necessities for 16 operation centres, for the convenience of the police officers on-duty along the roads identified as accident-prone areas. TM is also contributing car and motorcycle stickers as well as safety booklets which will be distributed to help aide public knowledge on road safety. In fulfilling its unique role towards protecting the national interest with regards to communication infrastructure, TM also works closely with PDRM on preventive measures and initiatives towards curbing cable theft incidents, as it involves public safety particularly when it causes difficulty for local communities to communicate and seek assistance in case of emergencies.
NEWSLETTER
Just drop your details and stay updated with the world of Telekom Malaysia. We promise – no spam!