04 Mar 2021

TM One Unveils new brand strategy and enhanced website to take Malaysian businesses and public sector forward

TM One Unveils new brand strategy and enhanced website to take Malaysian businesses and public sector forward Article Header
TM
TM One

The new tagline “Taking Transformation Forward”, coupled with the redesigned website reaffirms TM One’s commitment as a key digital transformation enabler for Malaysia’s enterprise and public sector.

​TM One, the enterprise and public sector business solutions arm of Telekom Malaysia Berhad (TM), enters into the year 2021 with a major stride when it introduced a new brand theme – "Taking Transformation Forward". The tagline portrays the business unit's strong commitment as the key digital transformation enabler for Malaysia's enterprise and public sector.

In tandem with the new tagline, TM One also unveiled a redesigned and revamped website to reflect its upgraded features and capabilities.

Ahmad Taufek Omar, Executive Vice President and Chief Executive Officer of TM One, enthused: "We are very excited with the new tagline as it further defines our role of taking the digital transformation of our customers across various verticals forward with our comprehensive suite of state-of-the-art and innovative digital solutions. To complement it, we gave our website a significant facelift with intuitive navigation and a plethora of content; tailored for different industries. It represents the immense growth opportunities that Malaysian businesses and public sectors can gain, leveraging on the digital offerings that we offer, ranging from Cloud, Smart Services, Cybersecurity, Internet of Things (IoT), mobility, data analytics, Artificial Intelligence (AI) and many more."

The new website has an enhanced interface with a clean and modern design, delivering seamless personalised content including comprehensive access to all TM One's digital offerings in an immersive form. Among the key highlights of the redesigned website is the interactive Virtual Reality (VR) content. Other advanced features include the 360o web VR, which allows customers to experience a virtual visit to the Klang Valley Data Centre (KVDC), and the upcoming TM One Experience Centre. The website also includes an in-depth overview of TM One Cloud α (Cloud Alpha), as well as insights into TM One's cloud migration and smart solution experience. In addition, the cybersecurity virtual experience demonstrates an oculus quest of several cybersecurity scenarios in an Integrated Operations Centre (IOC).

"Visitors will also be able to enjoy personalisation features, providing them with unique content relevant to their business and industry. This will guide them towards the most apt product offerings, and solution recommendations, creating a smoother browsing experience for anyone visiting our website. The website will be the content hub and reference source for our customers in their journey towards taking transformation forward. This perfectly fits our role as part of TM Group as the enabler of Digital Malaysia," Ahmad Taufek added.

To know more about Taking Transformation Forward and to experience TM One's redesigned website, visit www.tmone.com.my or scan the below QR code:

TM One QRCode

 

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TM One becomes the first telco to be certified with international ISO 18295-1:2017 by SIRIM for its contact centre services

Reinforces its leading role in business process outsourcing industry in Malaysia TM One, the business solutions arm of Telekom Malaysia Berhad (TM) was recently awarded the international standard ISO 18295-1:2017 certification, making it the first Telco in Malaysia being awarded with the certification in Malaysia. The certification award was introduced by International Organisation for Standardisation (ISO) in 2017, specifically on service requirements for customer contact centres (CCC). In Malaysia, the certification was conducted by the Standard and Industrial Research Institute of Malaysia (SIRIM) QAS International Sdn Bhd. Nizam Arshad, Vice President, Business Technology, TM One accepted the certificate from YB Dr. Ong Kian Ming, Deputy Minister of International Trade and Industry in the presence of Tan Sri Dr. Ir. Ahmad Tajuddin Ali, Chairman of SIRIM. Commenting on the certification, Ir. Ts. Azizi A. Hadi, Executive Vice President, TM One said: “The ISO 18295-1:2017 certification marks another milestone for TM One. It is a testament of our expertise as well as dedication to constantly evolve and improve our processes and services to meet the highest international standards. This directly contributes to the increased efficiency of our contact centre operations thus providing greater confidence level to our clients. We will continue to strive for excellence in our contact center operations and reinforce our leading role in Business Process Outsourcing (BPO) industry in Malaysia.” The ISO 18295-1:2017 qualification is applicable to both in-house and outsourced (third party operator) CCCs of all sizes, across all sectors and all interaction channels, including inbound and outbound. It specifies the performance metrics (in the form of Key Performance Indicators – KPIs) as and where required. To ensure preservation and compliance to the certification, TM One will continuously conduct its own internal audits on quarterly basis as well as a yearly external audit exercise. “For our customers, the certification means that they can be assured of the service level satisfaction and improved customer experience. With such assurance, our customers will be able to continue delivering enhanced services and proactively meet or even exceed their end users’ needs,” he added. Positioned as the enabler for businesses to realise the full potential of their digital opportunities, TM One enables its customers’ digital journey through its seamless vertical and horizontal solutions where it is brought together by its people, processes and state-of-the-art technology. In realising the customers’ digital transformation, TM One owns two (2) state-of-the-art Tier III certified twin-core data centers located at Cyberjaya and Iskandar Puteri to fulfill the hosting, cloud and Internet of Things (IoT) requirements of our existing and future potential customers. For further information on TM One and its service and solution offerings, visit www.tm.com.my/tmone  

unifi business’ entertainment solutions empowers hospitality industry for stronger rebound

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