01 Mar 2023
CONSOLIDATION OF TM’S BUSINESS IN MALAYSIA INTO TM TECH TO STRENGTHEN CONVERGENCE LEADERSHIP AND IMPROVE OPERATIONAL EFFICIENCY
Following the earlier communication on 14 December 2022, Telekom Malaysia Berhad (“TM”) today announced the internal reorganisation of its business in Malaysia into a single operating entity named TM Technology Services Sdn Bhd (“TM Tech”) following the approval of various bodies, including the High Court of Malaysia and the Malaysian Communications and Multimedia Commission.
Effective today, 1st March 2023, Telekom Malaysia Berhad will serve as an investment holding company for this single operating entity (TM Tech), along with other wholly owned subsidiaries, covering TM’s international, digital, education, support business and other non-wholly owned subsidiaries. This group in totality will continue to be governed by the current TM’s Board of Directors and managed by the same Senior Management team.
The reorganisation into TM Tech – which includes Unifi, TM One and TM Global, amongst others – marks the next phase of TM’s transformation that will reinforce its fixed-mobile convergence (FMC) position, further improve operational efficiencies and deliver a more seamless customer experience. Resource-wise, the reorganisation brings together the diverse talents, facilitating greater cross-functional collaboration and agility through more streamlined and simplified processes.
Group CEO of TM, Dato’ Imri Mokhtar explained, “As customer demand, increasing competition and stakeholder expectations reshape the industry, it is timely to consolidate our telco business in Malaysia into a single operating entity that will allow us to serve our diverse customer segments better and quicker, as well as drive operational efficiency.”
“We have recently notified all of our valued customers on this internal reorganisation via email and digital letters. At this point, for all payment transactions - the beneficiary name will now be “TM Technology Services Sdn Bhd” instead of “Telekom Malaysia Berhad”. All other payment details remain the same, such as the bank account and JomPAY code,” Imri added.
“The success of TM to shape a Digital Malaysia through technology that empowers communities, businesses and Government truly lies in our Warga TM. With majority of Warga TM realigned into this single operating entity, the individual job functions, entitlements and benefits will remain unchanged. Similarly, all of TM’s current obligations in terms of partnerships, vendor and service agreements will remain in effect.”
“We believe this reorganisation will strengthen TM’s role in advancing the country’s digital economy and to serve our growing customers in a more cohesive manner. It will reinforce TM’s competitive edge, solidifying our transition towards being a human-centred TechCo,” Imri concluded.
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TM ONE AND AGROBANK FORGE FIVE-YEAR STRATEGIC COLLABORATION TO ACCELERATE DIGITAL TRANSFORMATION IN THE AGRICULTURE SECTOR
KOTA KINABALU, 8 AUGUST 2025 – TM One, TM’s enterprise and public sector business solutions arm, has formalised a five-year strategic collaboration with Agrobank to accelerate the digital transformation of Malaysia’s agriculture and agro-based MSME sectors. This long-term partnership underscores a shared commitment to modernise the nation’s agro financial ecosystem through secure, resilient and forward-looking digital infrastructure. The exchange of the document was formalised by Megawati Norhashim, Vice President, Enterprise Business, TM One and Zahid Ahmad Zawawi, Group Chief Operations Officer of Agrobank, during the Hari Peladang, Penternak dan Nelayan Kebangsaan (HPPNK) 2025 in Sabah. It was witnessed by YB Dato' Sri Arthur Joseph Kurup, Deputy Minister of Ministry of Agriculture and Food Security, Shazurawati Abd Karim, Executive Vice President, TM One and Datuk Yunos Abd Ghani, Chairman of Agrobank. As a leading financial institution focused on rural and agro-based development, Agrobank plays a critical role in empowering farmers, cooperatives, and MSMEs. The collaboration with TM One strengthens this mandate through the deployment of advanced connectivity, cloud, cybersecurity, and managed ICT services across Agrobank’s nationwide network. Shazurawati said, “This partnership represents a strategic, co-creative alliance to digitally empower Malaysia’s agro community. It aligns with key national priorities such as the National Agrofood Policy (NAP 2.0), and Shared Prosperity Vision 2030, advancing goals around rural digital inclusion, food security, and sustainable agricultural innovation. She added, “We are proud to work alongside Agrobank to unlock the long-term impact to this critical industry, leveraging digital solutions that enable financial inclusion, operational resilience, and sustainable growth. This is a pivotal part of TM’s Digital Powerhouse 2030 commitment to pioneer digital growth through technology leadership, shaping future-ready industries and creating inclusive digital progress for all Malaysians.” According to Dato’ Tengku Ahmad Badli Shah Raja Hussin, Group President and Chief Executive Officer of Agrobank, “We are honoured to collaborate with TM One in driving the digital transformation of Malaysia’s agro and rural sectors. This strategic partnership reflects Agrobank’s unwavering commitment to embracing innovation and technology as key enablers in enhancing the efficiency, accessibility and inclusivity of our financial services. With TM One’s proven capabilities, we are confident that this collaboration will strengthen our service delivery and empower agropreneurs nationwide through advanced digital infrastructure.” He added, “The agriculture sector, once regarded as traditional, is now evolving rapidly in tandem with digital progress. The integration of digital solutions demonstrates that agro-based industries are no longer left behind. As a key financier for sectors contributing to national food security, Agrobank is committed to empowering all key players in the industry including farmers and agropreneurs to thrive in a technology-driven economy. This partnership not only reaffirms our role as a development-focused institution but also reflects our readiness to support a future-proof agro ecosystem.” The partnership will include the delivery of a comprehensive suite of TM One’s Managed secured SDWAN services to Agrobank nationwide presence. These initiatives will enhance Agrobank’s operational resilience, network performance, and cybersecurity posture. Broadly, the collaboration will focus on leveraging TM One’s capabilities to provide secure, robust and scalable connectivity, especially in urban, rural and semi-urban areas to serve Agrobank and its customer base. Through this collaboration, TM One and Agrobank are enabling financial services, agriculture and digital infrastructure to converge seamlessly, shaping a more inclusive, secure and sustainable future for Malaysia’s agro-economy.
TM INTRODUCES DIGITAL ENTREPRENEURSHIP PROGRAMME FOR OVER 2000 B40 MSMEs
KUALA LUMPUR, 29 July 2025 – TM, through Unifi Business, the preferred digital solutions provider for MSMEs nationwide, has introduced Usahawan Digital TM, a nationwide programme tailored to empower 2,200 B40 entrepreneurs from the e-Kasih database, equipping them with critical digital tools and skills to thrive in the digital economy. This is in support of the national Sejahtera MADANI initiative to alleviate poverty among Malaysia’s most vulnerable groups. The Usahawan Digital TM programme will deliver three core offerings: Skill Enhancement – entrepreneurship and digital training for both basic and intermediate levels, with a focus on digital marketing and sales skills. Digital Business Tools – technology support including UNI5G Biz mobile plans with complimentary smartphones, cloud storage and digital marketing services to help entrepreneurs market their products and build strong brands. Empowerment Programmes – community-based activities such as digital workshops, masterclasses, mentoring sessions, and entrepreneur showcases nationwide. This initiative is valued at RM10 million, averaging RM5,000 per entrepreneur, delivered in-kind through devices, digital solutions, and training resources. Amar Huzaimi Md Deris, TM’s Group CEO said: “As an enabler of Malaysia’s digital future, TM is proud to be part of this inclusive national movement to empower the rakyat. Through Usahawan Digital TM, we are providing digital tools, skills, and 5G connectivity to help micro-entrepreneurs transform their livelihoods. This effort aligns with our Digital Powerhouse 2030 aspiration to support talent and innovation development in Malaysia.” Usahawan Digital TM aims to not only elevate digital capabilities but also enables participation for underserved citizens and communities to embark on entrepreneurial journeys, ensuring their continued inclusion and growth in the digital economy.
TM’S PAKEJ PERPADUAN JALUR LEBAR TETAP (HOME INTERNET) AIMS TO DRIVE DIGITAL INCLUSIVITY FOR MALAYSIANS
Telekom Malaysia Berhad (TM) has today announced the launch of its Pakej Perpaduan Jalur Lebar Tetap (Home Internet) for underserved communities in Malaysia, in response to the challenges faced by these key communities in the digital age. The offering is aligned with the Ministry of Communications and Digital’s efforts to address concerns of underserved Malaysians from the B40, the elderly, OKU, and army-police veterans in accessing reliable and affordable internet services. Following Minister of Communications and Digital, YB Fahmi Fadzil’s announcement today during the launching ceremony in Bakar Arang, Sungai Petani, Kedah, Pakej Perpaduan Jalur Lebar Tetap is now available for subscription nationwide. This collaboration between TM and the Government demonstrates the shared commitment to deliver digital inclusivity throughout Malaysia. Underserved communities often experience adversity in accessing the benefits of the digital world and uninterrupted connectivity. Students from low-income households, for example, face challenges in accessing online learning platforms, while job seekers may struggle to find employment opportunities or even in starting up small e-Commerce businesses to support their livelihoods. Additionally, a lack of access to digital services and information can limit options for essential services, such as healthcare and Government services. Via this offering, TM seeks to bridge the digital divide through hyperconnectivity and empower these communities with the necessary tools and resources to succeed in the digital age. “As a conscientious corporate entity, TM has a social responsibility to create a meaningful impact on the community. Unifi’s fixed broadband services will be available at a more affordable rate, ensuring that more Malaysians have access to reliable internet connectivity. This will not only enhance their online experience but also enable them to participate in the digital economy, which is crucial for the country's economic growth,” said Tengku Muneer Tengku Muzani, TM’s Chief Corporate and Regulatory Officer. “Access to good connectivity will enable greater access to education and job opportunities, as well as information and services that are increasingly being delivered online. It will also allow individuals to stay connected with their loved ones, regardless of physical distance. Furthermore, it will provide a platform for underserved communities to voice their concerns and engage in broader societal discourse.” “TM stands as the foremost provider of fixed broadband services in Malaysia, delivering superior connectivity and services, bridging the digital divide. As a Public Listed Company (PLC) and Government-Linked Company (GLC), TM is uniquely positioned to balance the interests of its stakeholders, ensuring commercial sustainability while enabling digital inclusivity and driving national development initiatives. With a commitment to excellence and innovation, TM remains dedicated to delivering the best broadband experience and driving a Digital Malaysia. We remain committed to providing innovative solutions and services that cater to the evolving needs of all Malaysians. We believe that everyone should have equal access to the benefits of the digital world, and are proud to be at the forefront of this effort,” added Muneer. Unifi’s Pakej Perpaduan Jalur Lebar Tetap offers an unlimited fixed broadband package at RM69 with savings of RM480 across 24-months, for all new and existing Unifi customers from those key target segments. Registration is open until 31 December 2023 for all eligible subscribers, but will be limited to only one (1) package per person. Earlier in March, TM also announced Pakej Perpaduan Prabayar Mudah Alih (Prepaid Mobile) and together, these services will enable ubiquitous connectivity and reinforces TM’s fixed-mobile convergence leadership, offering integrated fixed broadband, mobile services, and digital content to more Malaysians. Both of these offerings will be provided through Unifi Home and Unifi Mobile respectively. “The benefits of this initiative are manifold, and we hope to better empower underserved communities and give them access to the resources and opportunities that the internet has to offer. This initiative is a testament of our commitment to social responsibility and in creating a more connected world. It also speaks to our vision of becoming a human-centred TechCo, leveraging technologies to provide equal opportunities for every Malaysian. Through our role in digital nation building, we are committed to serving the nation’s interest more directly and to bring greater impact to our diverse communities,” concluded Muneer. For more information on Unifi’s Pakej Perpaduan Jalur Lebar Tetap, visit the Unifi portal at unifi.com.my or any TMpoint outlets nationwide. Alternatively, you may also reach us through our digital channels: · Live Chat at maya.unifi.com.my or via MyUnifi app · Facebook at facebook.com/weareunifi · Twitter at @helpmeunifi
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