11 Oct 2020
Employees of TM at Menara TM One, Damansara and Kepayan, Kota Kinabalu tested positive for Covid-19
Telekom Malaysia Berhad (TM) confirms two (2) positive cases of Covid-19 amongst its employees. One of the affected employees is based at Menara TM One in Damansara, Kuala Lumpur and the other is at its Kepayan office in Kota Kinabalu, Sabah. Both employees are currently under quarantine and receiving treatment at Government quarantine and medical facilities. TM management and staff are together praying for their speedy recovery.
TM has taken proactive measures to mitigate further spread of the virus and keep our customers, staff and communities safe. At Menara TM One, all occupants were immediately evacuated and the office building closed for seven (7) days to facilitate thorough disinfection and sanitisation in accordance to the guidelines set by the Ministry of Health (MoH). TM offices in Sabah, Kedah and other Red Zone areas had been closed much earlier as proactive precaution in correspondence to the increasing cases recently.
Following these two new positive cases, detailed contact tracing is being carried out by the MoH, assisted by TM's COVID-19 Crisis Response Team (CRT), to identify and inform those whom had close contact with the affected employees. Identified close contacts are being contacted by MoH for further advice and action.
In ensuring continued services to our customers, TM employees at the affected states and areas have reverted back to Work From Home (WFH) arrangement utilising digital channels and online productivity tools. Meanwhile, critical function employees (contact centre, field teams for service installation and restoration) shall continue working in compliance to Government and TM's added safety protocols and guidelines.
TM would like to remind everyone at all times to keep safe social distance, hygiene and adhere to the Standard Operating Procedures (SOPs) as advised by the Government. TM has taken and will continue to take all necessary measures to ensure the health and safety of our customers, employees and community.
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TM ONE PARTNERS MINISTRY OF EDUCATION TO ELEVATE DIGITAL SKILLS THROUGH TVET PROGRAMS
KUALA LUMPUR, 30 October 2024 – TM One, TM’s enterprise and Government sector business solutions arm, has announced a strategic partnership with the Ministry of Education (MOE) to enhance Malaysia’s digital competencies, equipping students and educators from vocational colleges and secondary schools with essential digital skills that align with industry standards. The partnership, which was recently formalised through a Memorandum of Understanding (MoU) with MOE’s Technical and Vocational Education and Training (TVET) Division, targets critical areas such as artificial intelligence (AI), cloud computing, cybersecurity, and smart agriculture solutions. These initiatives will benefit both students and educators, ensuring Malaysia’s future workforce is ready to meet the demands of the digital economy. Shazurawati Abd Karim, Executive Vice President of TM One said, “We are pleased to collaborate with MOE to deliver industry expertise and digital infrastructures to uplift Malaysia’s TVET ecosystem. TM One will facilitate education and practical training on advanced technologies to the students and educators, preparing them for emerging digital trends and career opportunities. This aligns with the country’s transformation agenda and TM’s Digital Powerhouse aspiration to revitalise Malaysia’s talent and innovation ecosystem for a digitally enabled and globally competitive workforce.” This collaborative effort includes industry placements for educators to develop their digital expertise as well as co-creation of learning modules, syllabi, and curricula revolving technology and telecommunications education, creating a sustainable skills development framework for the future. Leveraging TM’s extensive nationwide connectivity, TM One will also enhance MOE’s digital infrastructure at TVET institutions, fostering a modern learning environment through network enhancements and relevant digital solutions. This collaboration is expected to produce a highly skilled and digitally proficient workforce, positioning Malaysia as a leader across various sectors. Through this initiative, TM One and MOE are ensuring TVET students and educators are well-prepared with the right skills and certifications, providing greater digital access to students from all backgrounds and shaping a dynamic and digitally empowered Malaysia.
STATEMENT FROM TM REGARDING NG MERS 999
KUALA LUMPUR, 20 November 2025 – Telekom Malaysia acknowledges that some Malaysians were unable to get through to 999 and experienced slower emergency response in the early phase of the NG MERS 999 migration. We understand the concerns this has created for individuals and families in moments of urgency, and rest assured we are treating every incident with the highest level of priority. Malaysia upgraded the 17-year-old MERS999 platform because it had reached its technical limits and could no longer support the country’s evolving emergency requirements. NG MERS 999 was introduced to enhance accessibility, strengthen multi-agency coordination, and align Malaysia with modern international emergency standards. Upon this migration, we saw a surge in call volume immediately. While the previous system averaged around 50,000 calls per day, the new NG MERS 999 received close to 70,000 calls per day. About 5% of the calls were genuine emergencies, with the rest being silent and prank calls. However, the number of actual emergency incidents remained unchanged, ranging at an average of 3,500 emergency reports despatched per day. This sudden spike affected system performance, and we have taken immediate measures to restore the service including increasing server capacity and optimising the servers’ configuration. Additional resources were also mobilised in the call centre to cope with the high-volume calls. We would like to emphasise that the 999-voice service remains and continues to operate as the primary channel for emergency assistance. SaveME999 mobile application serves as a complementary channel for reaching emergency services. Users can refer to published FAQ in https://999.gov.my website for installation and registration guide. TM is committed to ensure better services to the public and the nation. We have taken the proactive role to work with all five (5) emergency agencies (Kementerian Kesihatan, PDRM, BOMBA, Angkatan Pertahanan Awam, and APMM) to resolve the issues and ensure seamless end-to-end emergency services. We appeal to the members of the public to use the 999 service responsibly, as unnecessary or prank calls can prevent the reach of those who are truly in need of real emergencies. Reducing such misuse will greatly enhance the efficiency and responsiveness of the operations. TM remains fully committed to safeguarding Malaysia’s national emergency lifeline and we assure the public that it has always been our intent to deliver our best. Our teams are working around the clock to resolve these matters and to ensure that every Malaysian can get help quickly and reliably, whether through the 999 voice service or the digital channel.
Golden touch investment bank appoints TM One as its preferred digital partner
GTI Bank adopts blockchain technology for enhanced security and efficiency in a bid to provide best-in-class services to its diversified clientele base. TM One to provide cloud hosting, cloud managed services, professional services and cybersecurity solutions to support GTI Bank's BlockChain System. TM One, the enterprise and public sector business solutions arm of Telekom Malaysia Berhad (TM), today signed a Memorandum of Understanding (MoU) with Golden Touch Investment Bank Ltd (GTI Bank), for the appointment of TM One as the preferred digital partner to accelerate the bank's digital transformation. Under this partnership, TM One will be providing cloud hosting and cybersecurity services for GTI Bank to digitalise its service offerings for a better customer experience. The MoU was signed by Tan Sri Lee Kim Yew, Founder of GTI Bank, while signing on behalf of TM One was Ahmad Taufek Omar, Executive Vice President and Chief Executive Officer of TM One. At the signing ceremony, Ahmad Taufek said, "TM One is happy to announce this alliance with GTI Bank and ready to deploy our professional and support services, from migration to maintenance of the end-to-end cloud solution. We have the expertise and capabilities to accelerate the digital transformation journey of our enterprise customers across multiple industry verticals, including banking. Our TM One Cloud α (pronounced as Cloud Alpha) and secure, robust cybersecurity capabilities powered by TM's Global Security Operation Centre (GSOCs) are set to support GTI Bank's BlockChain System. This will enable the bank to deliver a simpler, faster and more convenient banking experience to its end customers." "We understand that it is important for every blockchain users from different countries to be able to access the system without resistance. Our cloud solutions hosted on a high resiliency Data Centre, which is globally certified with Uptime Tier III standards, will minimise system downtime and ensure 24x7 business continuity for GTI Bank. The solutions will meet the bank's need for resilient cloud services and address customer's security, privacy and compliance requirements. This befits our role as the sole Malaysian Cloud Service Provider (CSP) under the MyDIGITAL – Malaysia Digital Economy Blueprint (MyDIGITAL)," added Ahmad Taufek. Meanwhile, Tan Sri Lee said: "The potential of blockchain is enormous as we see more opportunities are emerging from this innovative technology. The world is now embracing digital technology at a pace faster than ever before, particularly in the banking and finance business. We are pleased to have TM as our digital partner as it would provide more confidence to our clients on the security and stability of the system." "The strategic move of GTI Bank is also aligned with the MyDIGITAL Blueprint launched by the Prime Minister YAB Tan Sri Muhyiddin Yassin. We will help to create an effective digital ecosystem by leveraging on the full advantage of blockchain technology to propel the nation towards achieving a digital economy," added Tan Sri Lee. This strategic collaboration combines the strength of both companies to enhance the digital initiatives, focusing on blockchain and platform technologies using cloud services, secured via cybersecurity solutions. For further information on TM One, visit www.tmone.com.my and for more info on GTI Bank, visit www.bankgti.com
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