If you are a SUS Vendor, you can check your payment details by viewing the "Offline Report" in SUS Portal. For further enquiries, you need to lodge to Supplier Enquiry Form and provide relevant info for your request:

• Vendor Number and Name
• Supplier for which company: TM or TM Subsidiary (state exactly)
• TT No. / Reference No.
• Payment Date
• Amount
• Email address

If you are Non-SUS Vendor, please lodge your query and email to fsso.helpdesk@tm.com.my and provide relevant info:

• Vendor Number and Name
• Supplier for which company:  TM or TM Subsidiary (state exactly)
• TT No. / Reference No.
• Clearing Date
• Estimated Payment Date based on Payment Term
   

For any enquiries, kindly channel to Supplier Enquiry Form.

Upon receiving completed documentations as per item 10 above, TM will provide the Tender Document within 24 hours. You need to retrieve the document within 3 days.

• Tax invoice - You will receive the tax invoice via SUS portal within 24 hours upon successful of payment
• Non-Solicitation Undertaking Letter - Please download from TM website under tender summary
• Supplier Information form - Please download from TM website under tender summary

Please submit the following documents to email address as stated in tender advertisement:

• Tax invoice
• Non-Solicitation Undertaking Letter
• Supplier Information form

Supplier will receive tax invoice through email as per registered email in SUS Portal within 24 hours. Supplier is advice to update your profile through Supplier Enquiry Form at TM corporate website.

After payment has been made, supplier shall click button "Participate / Do Not Participate" in SUS Portal screen.
 

Online payment is available via payment gateway in SUS Portal.

The amount of Tender fees is available at Tender Advertisement Notice for the specific Tender that you intent to purchase.

No, all TM Registered Supplier are required to purchase the Tender Documents online via SUS Portal.

For non-registered Supplier, Tender purchase can be made manually at following address in the form of Banker’s Cheque/Bank Draft/Money Order payable to Telekom Malaysia Berhad (128740-P)

Registration Counter,
Telekom Malaysia Berhad,
Level 4 (North Wing), Menara TM,
Jalan Pantai Baharu,
50672 Kuala Lumpur.

Nevertheless, Tenderer are encouraged to register as TM Registered Vendor which can be made via the following website.