You need to email the below information to fsso.helpdesk@tm.com.my:

• Official letter from collection agency
• Company:  TM or TM Subsidiary (state exactly)
• Beneficiary Name
• Amount

Generally all payments are due upon maturity of credit/payment terms based on the submission date of invoicing.

It is a confirmation provided by TM Tax Unit for foreign invoices which are subject to withholding tax.

You can get the Inland Revenue Board (IRB)/Lembaga Hasil Dalam Negeri (LHDN) receipt from TM Tax Unit.

Your invoice will be rejected due to the different amount between the original hardcopy invoice attached and the SUS invoice. However, tolerance limit between original hard copy invoice and SUS invoice created in the portal is +/- RM 1.00, BUT, payment will be made based on SUS Invoice amount.

If you are a SUS Vendor, please check your invoice status in "All Invoice & Credit Memo" in SUS Portal. For further enquiries, you need to lodge your query into Supplier Enquiry Form and furnish relevant info:

1. Purchase Order (PO) number or
2. Invoice Document Number/ERP Number (52xxxxxxxx)
3. Invoice No:
4. Invoice Date:
5. Amount:
6. Vendor number and name:
7. Company Code:
    

No, you are not required to submit the hardcopy unless requested by Finance SSO. The hardcopy invoices are to be kept at your office for audit/LHDN purposes.

Please refer to the reason below and the required action for your invoice resubmission:

• Supplier request to Finance SSO to reject his/her SUS invoice (Resubmit correct invoice/supporting document)
• Discrepence of Information beween SUS Invoice/Supplier Invoice/PO & Other Payment Supporting Documents (Resubmit the correct information align with the vendor invoice such as: 1. account number 2. amount)
• Scanned documents submitted via SUS Portal not clear and legible (Resubmit the clear scan invoice/supporting document via SUS Portal)
• Relevant documents are not certified and endorsed by TM personnel (Vendor/Supplier to obtain the endorsement from Authorised Personnel on relevant documents as prior submission via SUS Portal)
• Scanned Supplier Invoice attached to SUS invoice not original (Resubmit complete document as per stated in the contract agreement and or as per requested)
• Documents attached to SUS Invoice not completed as per mandatory supporting documents (Resubmit complete document as per stated in the contract agreement and or as per requested)
• Supplier input information in SUS invoices incorrectly and not accordance to the Supplier Invoice or other payment supporting documents (Vendor to input correct information as per hardcopy invoice and resubmit)
• System technical problem which resulted in wrong SUS invoice amount calculation (Please log your query to srm@tm.com.my)
• Supplier combined multiple invoices in one PO which may cause system to bypass the invoice duplication checking (Resubmit only one invoice per submission)
   

The SUS invoice will be rejected in the SUS Portal and the status will be changed to "Cancelled by Customer". In addition, you can view the reason of rejection at “Customer Note” field.

At any time, only one contract is allowed to be assigned to one Factoring Company. Or you may stop the factoring arrangement with the existing Factoring Company and appoint other Factoring Company to finance the same contract.