04 Mar 2022
WeTV enters into partnership with unifi TV
Bringing more premium Asian content for Malaysian viewers to enjoy anytime, anywhere!
WeTV and unifi announced their partnership to make more exciting content available for Malaysian viewers on unifi TV.
Under this partnership, unifi TV customers will get to enjoy premium and exclusive content from WeTV through unifi TV's all-in-one Ultimate Pack as part of its streaming app offerings.
Heng Aik Kuang, WeTV Malaysia's country manager, said, "We are excited to bring the WeTV experience to unifi TV customers nationwide. They will be able to watch the highly-anticipated launch of Villa Kristal on the 4th of March, the first WeTV Original in Malaysia. unifi TV customers can also enjoy viral hits like Layangan Putus from Indonesia, highly-anticipated C-Drama titles like Hello, The Sharpshooter, and many more Original titles launching this year."
Anand Vijayan, Telekom Malaysia Berhad's Chief Commercial Officer, said, "Consumers today watch their favourite content on-demand and pay only for what they want. With this in mind, unifi strives to bring Malaysians a variety of great content through streaming apps via unifi TV. Our latest collaboration with WeTV further strengthens our commitment to provide world-class, high-quality entertainment for customers to enjoy at home or on-the-go."
To enjoy the best entertainment experience, unifi TV customers can watch WeTV on unifi's latest Android TV Box, known as the unifi Plus Box, which is bundled together with selected unifi Home broadband plans.
Find out more about unifi TV's streaming app offerings at https://activate.unifi.com.my/.
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TM stays committed to serve customers during full Movement Control Order
As an essential services provider, TM continues its operations subject to FMCO guidelines With the nation going into Full Movement Control Order (FMCO) starting 1 June 2021, Telekom Malaysia Berhad (TM) remains committed to serving the nation as we understand connectivity is especially crucial to our customers during this period. As the safety and health of its employees, contractors and customers continue to be the utmost priority, TM is taking the necessary precaution steps to protect their wellbeing when carrying out their tasks. With the FMCO implementation, TM will continue with Special Working Arrangements for its workforce nationwide until further guided by the Government. TM employees at the frontline and supporting critical functions are given the option of flexible working hours or split working teams. Meanwhile, other employees will continue to work from home utilising digital and online productivity tools available. TMpoint outlets and key partner stores are open for service applications and essential transactions subject to government and local authority regulations. Our service installation and restoration activities remain available for customers with Standard Operating Procedures (SOPs) in place to ensure the safety of both TM personnel and its customers. Commenting on TM's preparedness to serve the nation during the FMCO, Shanti Jusnita Johari, Chief Marketing Officer, TM said, "As the nation's essential service provider and the enabler of Digital Malaysia, we understand the importance of getting connected as more people are working from home, participating in online learning, conducting business via online and keeping the family entertained while staying safely at home. Therefore, we are committed to ensuring all our customer support services remain in operation and taking proactive measures to monitor our network to provide uninterrupted best internet experience for homes and businesses." "As more users are at home during this period and utilisation is expected to increase, customers may need extended support to optimise their WiFi setup at home. unifi customers can book Wi-Fi optimisation services from the unifi Elite team to further enhance their internet experience at home. The first 100 slots are now complimentary and interested unifi home broadband customers can book the slot by completing the online form at unifi.com.my/bookunifielite. Existing unifi customers can also access the self-serve channels at both unifi Community and EasyFix portal which provide customers with tips and guides to tackle their usage experience issues quickly." "Our contact center remains open, primarily for assurance support. Due to the higher volume of interactions during this period, customers are encouraged to utilise our digital channels which are available 24/7 for account-related enquiries, management and payment," added Shanti. unifi currently offers #unifiyourworld that comes with up to RM200/month savings and unifi Mobile 99 is now priced at RM59/month with no contract for existing unifi customers. For business customers, they can sign up for unifi's business packages which now come with high-performance Mesh Wi-Fi and business solutions. Updates on Latest Developments of All TM Customer Service Operations during the FMCO period Digital Channels For more information, query, customer service, subscription and any support related needs, please visit www.unifi.com.my. Customers can also reach out to unifi via our digital channels as follows: myunifi app (available for Android and iOS) unifi portal – unifi.com.my unifi online community forum at community.unifi.com.my Email – help@tm.com.my Facebook – https://www.facebook.com/weareunifi/ Twitter – https://twitter.com/helpmeunifi. TMpoint All TMpoint outlets nationwide (except in Sarawak) are open following the allowed operating hours by the National Security Council and local authority regulations. Only essential transactions are available which include new service applications, payments at kiosks and collection of SIM cards. TM Contact Centres at 100, Live Chat, Social Media and e-mail Operations Hours: 7.00 a.m. to 9.00 p.m. and 24/7 for Live Chat Installations and Restorations All installation and restoration activities at customers' premises will continue with the customer's consent and verification of their household status via MySejahtera app. However, the services are not available in Enhanced Movement Control Order (EMCO) Locality and Home Surveillance Order (HSO) zones. Payment Channels All TM Payment Kiosks at TMpoint outlets are in operation. Alternative cash payment channels are at 7-Eleven, MyNews, Speedmart 99, KK Mart, MyNews and Petronas. Alternative digital payment channels via Autopay, unifi self-care portal at unifi.com.my, myunifi app, online payment channels from any of your preferred bank via JomPAY with TM's biller codes (8888 for unifi Home, 2345 for Streamyx & Voice and 3608 for unifi Mobile) and via e-Wallet (Boost app). TM would like to wish all its customers and stakeholders a safe and healthy stay at home under the FMCO and to remind them to continue to take precautionary measures such as social distancing and good personal hygiene to curb the spread of the virus. The Company will continually monitor for developments on the ongoing situation and adapt its services to help customers, whenever needed as the safety of its employees and members of the public are of paramount importance to us.
unifi TV service disruption nationwide, service estimated to resume later this evening
At approximately 9:50pm on 3 January 2022, unifi TV services experienced service disruption nationwide due to impact to the power system triggered by a fire that affected the “Uninterruptible Power Supply” (UPS) equipment at TM IT Complex in Cyberjaya. The Fire and Rescue Department of Malaysia (Bomba) took control of the situation to extinguish the fire and ensure the safety of the premises. We have received the necessary building assessment and clearance from Bomba at 4.00am. The building block was not in full operation at the time, with only a small number of employees on site. There have been no reports of injuries. The cause of the fire is unknown at this stage and TM will fully cooperate with any investigation as required by authorities. An immediate announcement has been released on TM’s social media channels to notify our affected customers and we have since ramped up our customer service engagements to attend to calls and enquiries. This incident has caused unifi TV service interruptions affecting close to 300,000 of our unifi TV viewers. Other TM and unifi services are not affected. We are working tirelessly with our contractors and engineering teams to ensure that services are being restored gradually, with power restoration expected to be completed by 12 noon today. unifi TV is estimated to resume its services by 3.00pm today. However, TMpoint Cyberjaya will remain closed temporarily due to low power supply. We apologise for any inconvenience this may have caused our customers, and will continue to prioritise the safety and well-being of our employees and contractors during this restoration process. More regular updates are available on TM’s social media channels, or visit our website at https://unifi.com.my/unifi-alerts for updates.
unifi business a boost for MSMEs as economic recovery gains momentum
unifi Business Solutions help MSMEs kick start their online businesses As the country's National Recovery Plan gathers pace, many Micro, Small and Medium Enterprises (MSMEs) are ready to take advantage of the re-opening of economic sectors. In this respect, unifi has recently come up with solutions to help these businesses, many of which have transitioned seamlessly into the digital space post-COVID19 pandemic. In view of this, unifi is taking proactive steps to ensure that MSMEs can achieve business sustainability with its innovative offerings. This was made possible by partnering with proven technology partners and Government agencies that understand the needs of Malaysian businesses. With unifi Business Solutions, MSMEs can grow their businesses online and significantly boost sales and productivity at minimal costs through reliable high-speed Internet that comes with an array of tried-and-tested business solutions, including productivity and marketing tools. With solutions that suit the needs of current businesses, unifi Business Solutions have now established itself as the go-to platform for Malaysian MSMEs. This is attributed to its exceptional service, which includes swift, dependable nationwide support and sound, thought-out advice by its team of experienced consultants. For businesses venturing into the digital marketplace, they have the option of signing up with Digital Marketing Solutions where they can enhance their online presence by setting up a website, getting a business listing and securing more businesses with Facebook and Instagram ads. With cari@unifi Premium Listing, businesses are able to reach a wider customer base through postings listing and articles on unifi's cari@unifi marketplace platform. Productivity can be increased by signing up with Microsoft 365, where businesses can have real-time solutions to connect and collaborate anytime, anywhere. Understanding that new businesses might be overwhelmed with the digital marketplace maze, unifi Business, together with partners and Government agencies, offer free digital upskilling classes to MSMEs. Localised webinars by consultants and partners are held regularly to ensure that no businesses are left behind in the journey towards business digitalisation. In addition, all unifi business broadband and mobile customers will enjoy the benefits as a member of the unifi Business Club (uBC) where they will get access to relevant and current content at the uBC portal (https://ubc.unifi.com.my). Here, they can find content such as webinars, talk shows, live chats, events, business tips and articles that can help them navigate the business world. uBC members will also enjoy specialised financial assistance, productivity boosters, digital marketing platforms, tools and community engagement programmes that are tailored to a variety of business needs. Mohamad Yusman Ammeran, Head of SME Segment, unifi said with more economic sectors opening up, many MSMEs have embraced digitalisation to sustain and thrive, after a challenging period owing to the COVID-19 restrictions. "MSMEs form the backbone of our economy and Telekom Malaysia Berhad (TM) and unifi are ever ready to help these enterprises get back on their feet, come back stronger and help accelerate the country's economic recovery," he said. Yusman added that under unifi's current campaign, MSMEs could enjoy up to 50% off savings or get an RM5,000 matching grant for each company, as part of the PEMULIH initiative announced by the Government in June 2021. To encourage sign-ups amongst MSMEs, unifi is also offering exciting prizes under its Sign Up & Drive Away contest. The prizes include nine (9) four-wheel drive (4WD) vehicles during the contest period which will end on 31 December 2021. Other prizes include laptops, smartphones and computer tablets. So far, five (5) 4WD vehicles have been won, including by the latest winners, Zainun Ngah Enterprise and GAP Empire Trading, both of which are in the retail sector. Speaking at the prize giving event to the latest winners recently, Yusman said: "This is an excellent opportunity for local MSMEs to increase their productivity while reducing their operating cost, and at the same time, stand to win exciting prizes. We believe these offerings will help our customers bounce back stronger and help grow the Malaysian economy. We hope they see unifi Business not just as a service provider, but as an integral partner of their business journey." "unifi's online business solutions for MSMEs is in line with TM's support towards the Government's initiatives, such as JENDELA and MyDIGITAL, and fits into the Company's role as the enabler of Digital Malaysia," he added. For more information on unifi Business Solutions and MSME Digitalisation grant offerings, please visit www.unifi.com.my/business/smegrant.
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