25 Sep 2018
TM One reinforces its commitment to oil and gas industry growth with new innovative digital solutions and services at MOGSEC 2018
Aimed at realising productivity gains, the solutions and services are set to provide competitive edge to the Oil & Gas companies in Malaysia
TM One, the business solutions arm of Telekom Malaysia Berhad (TM) today showcased its new digital solutions for the oil and gas industry at the fourth (4th) Malaysian Oil and Gas Service Exhibition and Conference (MOGSEC 2018). The solutions and services, aimed at assisting the industry in realising its hidden productivity gains, reducing costs and increasing efficiency and workforce collaboration as well as workplace safety and security, have received strong interest from oil & gas companies and visitors at the event which is held from 25 September to 27 September 2018.
Azizi A. Hadi, Chief Executive Officer, TM One said: “Oil and gas industry is embarking on ambitious digital transformations to reshape their operating models and improve their operations costs. TM Group has long been supporting the industry’s growth and efficiency by providing innovative communications, IT and smart services. Today, we are proud to reveal our digital solutions suites that can accelerate the realisation of the digital transformation benefits. We help our customers to innovate faster by dedicating their valuable resources to their core strategic business while we take care of the rest as their strategic and trusted outsourcing partner. This demonstrates our continuous commitment to this strategic sector, in line with TM’s philosophy of “Business Made Easier”.”
“TM One has embarked on workplace digitisation for all industries that we are servicing in order to enable the transition to Industry Revolution 4.0. Specifically for the oil & gas industry, our focus is on operational excellence and high performance infrastructure. In June 2017, we upgraded and enhanced our off shore fiber optic connectivity to serve oil and gas platforms in the South China Sea and today, we are proud to unveil the showcase of our Connected Workforce and Accelerated Artificial Intelligence (AAI) solutions. These solutions are part of the strategic investment and commitment by TM One to enable the oil & gas industry to realise the full potential of digital transformation,” he further elaborated.
The solutions also enable the creation of a data driven workforce that will boost the productivity, lower operational costs and create a safe and secure workplace in order to meet the industry’s business drivers and address its challenges.
TM One's booth at MOGSEC 2018 is showcasing two (2) key digital solutions for the oil and gas industry throughout the 3-days event, as below:
a) Accelerated Artificial Intelligence (AAI) – aimed at data management and analytics that is used to change and improve business model and increase operational efficiencies.
b) Connected Workforce – provides effective real-time location monitoring for fast response and safer workplace
These solutions are leveraging on TM One data centre, cloud, managed network and security services as its foundation infrastructure. Visitors can also have the opportunity for hands-on experience of these solutions and get to know other TM One solutions that can support the industry as well as connect and interact with our industry subject matter experts and solutions consultants.
Positioned as the enabler for businesses to realise their full potential of their digital opportunities, TM One enables our customers’ digital journey through its seamless vertical and horizontal solutions where it is brought together by our people, processes and state-of-the-art technology. In realising customers’ digital transformation, TM One owns two (2) state-of-the-art Tier III certified twin core data centres located at Cyberjaya and Iskandar Puteri to fulfil the hosting, cloud and IoT requirements of customers.
For further information on TM One and its service and solution offerings, visit https://www.tmone.com.my/
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TM One and UMW sign Memorandum of Intent to embark on co-development of digital solutions for industries in Malaysia
TM One, the business solutions arm of Telekom Malaysia Berhad (TM) and UMW Corporation Sdn. Bhd. (UMW) today signed a Memorandum of Intent (MoI) on a strategic partnership to develop digital solutions aimed at enhancing and empowering Industrial Revolution 4.0 (IR4.0) requirements for industries in Malaysia, making it more productive, agile and future-ready. The MoI was signed by Badrul Feisal bin Abdul Rahim, President & Group Chief Executive Officer, UMW Holdings Berhad on behalf of UMW Corporation Sdn. Bhd. and Dato' Noor Kamarul Anuar bin Nuruddin, Group Chief Executive Officer, TM representing TM One. Also present to witness the ceremony was Tan Sri Dato' Sri Hamad Kama Piah bin Che Othman, Group Chairman, UMW Holdings Berhad and Rosli bin Man, Chairman, TM. Through this partnership, TM One and UMW will embark on joint research activities to enable the development of a home-grown Industrial IoT (Internet of Things) platform through the integration of UMW's IoT solution on industrial machines with TM One's IoT Software Platform. "This strategic partnership allows both organisations to further accelerate the implementation of IR4.0. We are now in the era where complementing technological capabilities can help propel businesses to greater heights. UMW is steadfast in its goals to embark on the development of next generation IR4.0 with IoT-enabled industrial solutions. By leveraging on each other's expertise in IoT, we are able to provide innovative products and services to our customers", said Badrul Feisal on the partnership. Meanwhile, Dato' Noor Kamarul said: "With our solid network infrastructure and digital solutions, TM is ready to assist companies like UMW into Industrial Revolution 4.0 (IR4.0). We are proud to be a strategic partner in establishing innovative, smart and end-to-end digital solutions via TM One IoT Software Platform together with UMW for the industry. We believe this partnership will help address the pain points and empower the industry players to optimise their efficiency. As the country's key enabler for communications and digital infrastructure, we are committed to deliver integrated business solutions that will fulfil the customers' needs towards empowering Digital Malaysia." UMW and TM One will co-develop an IoT-based digital solutions using respective expertise of the partners; UMW in mechanical machines, IoT sensors and control systems and TM One with its IoT software and analytics. These solutions will be made accessible via the platform's dashboard for UMW's IoT-enabled equipment and machineries such as generators, compressors, pumps, turbines and others which will benefit multiple industries such as Energy and Utilities, Transportation, Real Estate, Commercial and Public Sectors amongst others. The eventual combined UMW-TM IoT solution will provide remote access to machines through real-time monitoring and management system as well as optimise asset management including fleet management, energy management, utilisation and disaster management. Through this collaboration, both parties will leverage on each other's strengths to create greater value and support the growth of Malaysia's technological capabilities.
TM and Cybersecurity Malaysia join forces to strengthen national cyberspace resilience
Both companies will leverage each other’s expertise, technical capabilities and global best practices to create a safer and more robust cyber ecosystem. Telekom Malaysia Berhad (TM) via its enterprise and public sector business solutions arm, TM ONE, today sealed a Memorandum of Collaboration (MoC) with CyberSecurity Malaysia, the national cybersecurity specialist agency under the purview of the Ministry of Communications and Multimedia Malaysia (KKMM), to empower and strengthen the level of cybersecurity in Malaysia. The MoC was signed in a virtual event by Dato' Ts. Dr. Haji Amirudin Abdul Wahab FASc, Chief Executive Officer, CyberSecurity Malaysia and Imri Mokhtar, Group Chief Executive Officer (GCEO), TM. The ceremony was witnessed by General Tan Sri Dato' Seri Panglima Mohd Azumi Mohamed (Retired) Chairman of the Board of Directors, CyberSecurity Malaysia and Tan Sri Dato' Seri Mohd Bakke Salleh, Chairman of TM. The event was also graced by the presence of YB Dato' Saifuddin Abdullah, Minister of Communications and Multimedia Malaysia. Commenting on key aspects of the memorandum, Tan Sri Dato' Seri Mohd Bakke Salleh noted: "We are honoured to collaborate with CyberSecurity Malaysia in this strategic initiative, which is aimed at elevating the nation's cybersecurity network and ecosystem and strengthening Malaysia's self-reliance in cyberspace. It is vital for the adoption of cybersecurity to be in tandem with the pace of transformation in order to secure our digital economy. Being a strategic partner, it is our pleasure to lend our expertise not just for this initiative but in Malaysia's mission to enhance its cybersecurity capabilities. This collaboration will enable both parties to enhance the ability of the public and business sectors to fend off cyberattacks that can come from all corners of the world and make cybersecurity a key thrust towards a sustainable digital economy, digital government and digital society. TM as the enabler of Digital Malaysia, is here to bridge the need for cybersecurity in order to successfully use cloud services; and to enable organisations to focus on their transformation journey, securely and comfortably." Meanwhile, General Tan Sri Dato' Seri Panglima Mohd Azumi Mohamed (Retired) said, "As a cybersecurity specialist and technical agency, CyberSecurity Malaysia is strongly committed to ensure the e-Security aspects of the country and will continue to identify areas that could endanger national security and the well-being of the people. The main focus is to strengthen capacity through monitoring and providing effective response towards cyber threats and attacks to avoid major impact. With the signing of this strategic partnership, the principles and mechanisms of collaboration will enable both entities to merge and benefit from each other's technology and expertise, thus enabling both organisations to act as commercial strategic partners locally and internationally." The initiative between both parties includes the sharing of global best practices, leveraging each other's technical capabilities and is set to deliver optimal cybersecurity technology solutions to local enterprises and public sectors. TM's role encompasses offering end-to-end comprehensive cybersecurity solutions to both Malaysia and the world. This is delivered principally through CYDEC, which is a portfolio of active cyber defense capabilities, managed security products and services, powered by TM's Global Security Operations Center (GSOC). CYDEC is indeed paving the way for greater digital trust and cyber resilience in the digital era. These managed security services ensure access to real-time, continuous, predictive cybersecurity, quickly and without complexity, for added assurance and is well-positioned to secure and protect our nation's strategic Critical Network & Information Infrastructure (CNII). Another key aspect of this strategic collaboration is to explore the development of advanced security monitoring capabilities by tapping on TM ONE's extensive cloud infrastructure. Both parties will also endeavour to advance digital forensic capabilities and enhance incident response services. This will eventually feature cyber-outreach, a capability and capacity development programme, which will help to upscale the skillset and digital intelligence potential of Malaysia's public and private sector workforce. This MoC also signals the continued urgency of addressing the relentless surge of cyber threats impacting both the public and business sectors as a fundamental step to enabling a sustainable, safe and successful digital society. TM ONE CYDEC cybersecurity solution comprises four (4) key elements: Managed Security Service Provider – an end-to-end security solution and management in real-time through predictive protection on private or public networks Cybersecurity Subscription Service – a self-service Digital Risk Protection portal powered by a renowned global telecommunications player, Telefonica Digital Identity Services – provide authority certificates and digital signatures that comply with Malaysia's regulatory and legal systems Professional Services – offers holistic security consulting and assessment services on an organisation's cybersecurity strategy and landscape For further information on TM ONE CYDEC cybersecurity solution, visit www.tmone.com.my/solutions/cybersecurity-services and for more info on CyberSecurity Malaysia, visit www.cybersecurity.my.
TM One becomes the first telco to be certified with international ISO 18295-1:2017 by SIRIM for its contact centre services
Reinforces its leading role in business process outsourcing industry in Malaysia TM One, the business solutions arm of Telekom Malaysia Berhad (TM) was recently awarded the international standard ISO 18295-1:2017 certification, making it the first Telco in Malaysia being awarded with the certification in Malaysia. The certification award was introduced by International Organisation for Standardisation (ISO) in 2017, specifically on service requirements for customer contact centres (CCC). In Malaysia, the certification was conducted by the Standard and Industrial Research Institute of Malaysia (SIRIM) QAS International Sdn Bhd. Nizam Arshad, Vice President, Business Technology, TM One accepted the certificate from YB Dr. Ong Kian Ming, Deputy Minister of International Trade and Industry in the presence of Tan Sri Dr. Ir. Ahmad Tajuddin Ali, Chairman of SIRIM. Commenting on the certification, Ir. Ts. Azizi A. Hadi, Executive Vice President, TM One said: “The ISO 18295-1:2017 certification marks another milestone for TM One. It is a testament of our expertise as well as dedication to constantly evolve and improve our processes and services to meet the highest international standards. This directly contributes to the increased efficiency of our contact centre operations thus providing greater confidence level to our clients. We will continue to strive for excellence in our contact center operations and reinforce our leading role in Business Process Outsourcing (BPO) industry in Malaysia.” The ISO 18295-1:2017 qualification is applicable to both in-house and outsourced (third party operator) CCCs of all sizes, across all sectors and all interaction channels, including inbound and outbound. It specifies the performance metrics (in the form of Key Performance Indicators – KPIs) as and where required. To ensure preservation and compliance to the certification, TM One will continuously conduct its own internal audits on quarterly basis as well as a yearly external audit exercise. “For our customers, the certification means that they can be assured of the service level satisfaction and improved customer experience. With such assurance, our customers will be able to continue delivering enhanced services and proactively meet or even exceed their end users’ needs,” he added. Positioned as the enabler for businesses to realise the full potential of their digital opportunities, TM One enables its customers’ digital journey through its seamless vertical and horizontal solutions where it is brought together by its people, processes and state-of-the-art technology. In realising the customers’ digital transformation, TM One owns two (2) state-of-the-art Tier III certified twin-core data centers located at Cyberjaya and Iskandar Puteri to fulfill the hosting, cloud and Internet of Things (IoT) requirements of our existing and future potential customers. For further information on TM One and its service and solution offerings, visit www.tm.com.my/tmone
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