PERINTIS Launched to Empower Local SME Vendors; Boost Growth of Businesses Towards Ensuring Sustainability
- PERINTIS to provide comprehensive and flexible financing facility as well as consultation for TM local SME vendors
- TM committed to strengthen its vendor ecosystem and accelerate vendor transformation through continuous upskilling and development programmes
- TM continues to support and develop local entrepreneurs especially in the new and emerging economy supporting Industrial Revolution 4.0 (IR4.0) towards ensuring their sustainability and growth
As part of its nation building effort towards ensuring the sustainability of local vendors, Telekom Malaysia Berhad (TM) today announced its collaboration with selected financial institutions to embark on a TM Vendor Financing Programme called "PERINTIS".
The programme will see the involvement of 14 financial institutions providing financing facilities and consultations for TM local SME vendors. The institutions are Bank Islam Malaysia Berhad, Maybank Islamic Berhad, CIMB Bank Berhad, Bank Muamalat Malaysia Berhad, RHB Islamic Bank Berhad, United Overseas Bank (Malaysia) Bhd, HSBC Bank Malaysia Berhad, Small Medium Enterprise Development Bank Malaysia Berhad, Bank Kerjasama Rakyat Malaysia Berhad, Perbadanan Usahawan Nasional Berhad, PMB Tijari Berhad, Bay Group Holdings Sdn Bhd, Commerze Capital Sdn Bhd and El-Nuwr Capital Sdn Bhd.
To signify the collaboration for the PERINTIS programme, a Memorandum of Understanding (MoU) was signed between TM and all the 14 institutions. Imri Mokhtar, Group Chief Executive Officer of TM signed the MoU on behalf of TM while the participating financial institutions were represented by their respective heads. The signing ceremony was witnessed by YB Dato' Sri Dr. Hj. Wan Junaidi Tuanku Jaafar, Minister of Entrepreneur Development and Cooperatives, accompanied by Tan Sri Dato' Seri Mohd Bakke Salleh, Chairman of TM. Also present at the event were Dato' Sri Haji Mohammad Mentek, Secretary General of the Ministry of Entrepreneur Development and Cooperatives and his Deputy, Datuk Haji Zamri Salleh, Deputy Secretary General of Entrepreneur Development.
Commenting on the collaboration, Tan Sri Dato' Seri Mohd Bakke said: "TM is committed to continuously strengthen our vendor ecosystem through upskilling and development programmes. The programmes are aimed at boosting the growth of the vendors towards ensuring their sustainability, while at the same time upholding integrity in all activities undertaken. This PERINTIS programme was initiated to provide TM's local SME vendors with flexible financial support and convenience towards enhancing their capabilities and viability. It is also in line with the Government's efforts to promote vendors' business viability and to create employment opportunities in the country."
"Our vendors are our strategic business partners and they play a pivotal role in our business operations. With their undivided support, TM is on the right path to deliver more innovative digital products and solutions to all our customers; preparing them with the right foundation for Industrial Revolution 4.0 (IR4.0)," he added.
PERINTIS: Providing comprehensive and flexible financing facilities towards building the capacity and capability of its vendors
The PERINTIS programme will provide TM vendors with added convenience through various financing facilities and financial advisory. Under this programme, TM vendors will enjoy comprehensive financing packages across all levels and sizes of business including those with sub-contractors; with the value of up to RM10 million, depending on the number of contracts obtained from TM. The offering will start from the stage of preparation of equipment and requirements to obtain a contract from TM. The disbursement processes will also be expedited to ensure that the vendors are viable and are able to support the business. In addition, the programme offers accelerated loan approval, made possible through a cooperation between the financial institutions and a credit guarantor which acts as a guarantor based on the Risk Acceptance Criteria and Eligibility Criteria agreed with the participating financial institutions.
Being at the frontier of each telecommunication technology evolution of the nation, TM remains steadfast to support and develop local entrepreneurs, particularly Bumiputera vendors to accelerate the Digital Malaysia's aspirations.
YOU MAY ALSO LIKE
MDEC and TM work together to deliver greater reach and impact to Malaysians in the digital economy
Both parties are collaborating on four (4) key areas of Digitally Empowered Businesses; Rural Digital Economy; Digitally Skilled Malaysians; and Digital Advocacy and Community Engagement. Telekom Malaysia Berhad (TM) and Malaysia Digital Economy Corporation (MDEC) today announced a collaboration in the joint effort to further strengthen the digital readiness of Malaysia, towards realising its Digital Nation aspirations. The collaboration encompasses four (4) key areas namely, to digitally empower Micro, Small and Medium Enterprises (MSMEs); to bolster rural digital economy; to empower Malaysians with digital skills; and to leverage on each other's strengths in running digital advocacy and community engagement programmes. More significantly, it brings the two national organisations, MDEC and TM, together moving in tandem towards delivering greater digital reach and economic impact for the shared prosperity of all Malaysians. Under the MoU, TM and MDEC will work together in matching, introducing and connecting TM with MDEC's MSME ecosystem and established partners such as Perkhidmatan eDagang Setempat (PeDAS) programme, Pusat Internet Desa (PID) and Digital Xceleration (DX), as well as TM's MSME customers to offer products and solutions in TM's identified technology pillars towards further empowering the SME fraternity. This will pave the way towards producing business and technology savvy entrepreneurs, MSMEs who will then drive economic growth. Towards empowering the rural digital economy, both organisations will explore the initiatives to further expand connectivity infrastructure that in turn, can help enable mentoring and coaching to communities on how to increase the utilisation of emerging technology to improve business operations. Both parties will also look into organising training and workshops to enhance the digital skills and competencies of identified communities as well as TM employees, while at the same time building competent graduates to increase their employability. This includes promoting the awareness on 4th Industrial Revolution (IR4.0) related skills to teachers, students and youth to equip them for the digital era. Commenting on the collaboration, Tan Sri Dato' Seri Mohd Bakke Salleh, Chairman of TM said: "We are excited and thrilled to join hands with MDEC in this milestone effort. Both national organisations will explore common ground and embark on the best initiatives towards establishing a solid foundation for the country's Digital Economy and to elevate Malaysia into a Digital Nation. This is also in line with TM's aspirations and unique role as the enabler of Digital Malaysia." "What TM will bring to the table are our comprehensive infrastructure as well as our capabilities to reach out to not only our wide customer base but to more Malaysians nationwide, through our various touchpoints and engagement platforms. As we continue to engage with the communities to increase their awareness on digital solutions and how it can help fulfill their needs; we are also working to provide the future digital workforce with the right skills for a digital business ecosystem. As the national connectivity and digital infrastructure provider, we have always and will continue to support the Government's aspirations in increasing connectivity reach to all," he added. "MDEC's collaboration with TM will complement the 'Malaysia 5.0' as the new narrative for introducing emerging technologies that will focus on accelerating the growth of Malaysia's digital economy in three primary areas: empowering Malaysians with digital skills, enabling digitally-powered businesses, and driving digital investments. Predominantly, the MDEC-TM joint effort is crucial to the new 'Malaysia 5.0' digital economy which will enable greater access and connectivity that will allow the nation to realise the full potential that the Fourth Industrial Revolution (4IR) holds for the economy. This goes to show that we are determined to surge the digital economy agenda for the many and to firmly establish Malaysia as the heart of digital ASEAN," said Datuk Wira Dr. Hj. Rais Hussin Mohamed Ariff, Chairman of MDEC. In addition, the collaboration will look at potential community engagements via digital platforms for the knowledge sharing of products and solutions from both parties to address the communities' needs. With this MoU in place, MDEC and TM will leverage on each other's strengths and complement areas where each entity requires further support towards a higher purpose of realising a Digital Malaysia and the benefits that it will give to more Malaysians; ensuring that no one will be left behind in this digital era and IR4.0.
TM and Scicom Form Strategic Partnership to Deliver World-Class, AI-Powered Customer Experience
Kuala Lumpur, 9 September 2025 – Telekom Malaysia Berhad (TM) and Scicom (MSC) Berhad (Scicom) have entered into a strategic partnership to elevate customer experience through artificial intelligence (AI)-driven innovation and operational excellence. The collaboration reflects TM’s commitment to delivering world-class customer engagement and taking its service standards to the next level. The partnership will bring together operational expertise and next-generation AI solutions, including conversational bots, predictive analytics, sentiment analysis, and intelligent routing. This will enable faster responses, higher resolution rates, and more seamless experiences for customers across all channels, including voice, chat, email, and social media. Amar Huzaimi Md Deris, Group Chief Executive Officer of TM said, “This partnership is a major step in TM’s journey to become a Digital Powerhouse by 2030, where delighting customers is a core pillar. By combining our strengths with Scicom’s, we will future-proof customer engagement through AI-driven innovation and a stronger collaborative ecosystem that will support TM’s long-term growth.” “For our B2C segment, Unifi customers will enjoy faster responses, higher resolution rates and a more seamless experience across every touchpoint. For our B2B segment, this partnership, together with the capabilities of our subsidiary VADS Business Process Sdn Bhd (VADS BP), strengthens TM’s ability to deliver AI-powered customer experience solutions for enterprise and government clients across Malaysia, reinforcing our role as a trusted enabler of digital services,” he continued. Dato’ Sri Leo Ariyanayakam, Group Chief Executive Officer of Scicom said, “This collaboration represents a defining moment for both companies. By combining TM’s nationwide scale with Scicom’s AI-driven platforms and BPO expertise, we are setting a new benchmark for customer management in Malaysia. Scicom’s technology stack, developed in-house over the years, underpins our ability to deliver intelligent automation, advanced analytics, and customer experience innovation at scale. We are confident that this partnership will deliver cost optimisation, higher levels of customer satisfaction, and new revenue streams, while advancing Malaysia’s standing in AI innovation for customer experience.”
TM Tree-Planting Campaign latest in group’s ESG efforts to achieve sustainability targets
TM Towards a Sustainable Tomorrow campaign latest in TM’s comprehensive efforts to achieve Net-Zero emissions by 2050 and improve business operations and social impact. Telekom Malaysia Berhad (TM) today launched an initiative titled Program Kelestarian Hari Esok TM: Kempen Penanaman Pokok (TM Towards A Sustainable Tomorrow: Tree Planting Campaign) – an expansion of its short- and medium-term ESG commitments towards environmental sustainability, operational improvement, and value creation for the wider community. Aligning with the Government’s Penghijauan Malaysia (Greening Malaysia) programme and international aspirations namely the United Nation’s Sustainable Development Goals and the Paris Agreement, this campaign is the latest in TM’s commitment to plant 12,000 trees throughout the country by the end of 2022, to offset greenhouse gas emissions and slow down the impact of climate change. This campaign follows closely on the back of TM’s earlier Gutta Percha tree planting programme, which saw the planting of 5,000 Nyatoh Taban Merah heritage trees in 23 locations in conjunction with World Telecommunications and Information Society Day 2022 – which also garnered a Malaysia Book of Record recognition. Launched at the Sultan Idris Shah Forest Education Centre, Puchong, TM’s latest campaign was graced by YB Datuk Ali Anak Biju, Deputy Minister of Energy and Natural Resources. Also in attendance were YBrs Ahmad Norhad Zahari, Secretary of Communication Technology, Ministry of Communications and Multimedia; Amin Abdullah, Chief Executive Officer of Yayasan Hijau Malaysia; Professor Dato’ Dr. Abdul Mua'ti @ Zamri Ahmad, Director, Centre for Strategy and Corporate Relations, Universiti Putra Malaysia (UPM); Tan Sri Mohammed Azlan Hashim, Chairman of TM’s Board of Directors; and Imri Mokhtar, TM’s Group Chief Executive Officer. Co-organised with Yayasan Hijau Malaysia, Jabatan Perhutanan Semenanjung Malaysia and UPM, the campaign supports the Government’s commitment to plant 100 million trees by 2025, with 5,000 trees being planted during this latest effort, and another 2,000 to be planted in the later part of the year. 60 Warga TM (TM employees) participated in planting the first 100 trees, with all of TM’s designated tree-planting sites to be known as “unifi Green Zones”. YB Datuk Ali Anak Biju said, “Malaysia serves as a habitat for thousands of flora and fauna species and is the ‘green lung’ for oxygen generation and carbon storage for Malaysia and neighbouring countries. Our rainforests and bio-diverse ecosystems remain popular ecotourism destinations for local and international tourists, and serve in furthering environmental research and education. “Over the last decade, tree planting initiatives have intensified to mitigate the effects of greenhouse gas emissions and climate change stemming from commercial and industrial activities and population growth. “I am proud and grateful to see corporate organisations, government agencies as well as NGOs and education institutions collaborating on green initiatives with greater commitment, such as today’s event by TM and its partners. I hope more corporate companies will follow in their footsteps to help us realise our Greening Malaysia goals,” he added. Tan Sri Mohammed Azlan explained, “Our ESG commitment is something we take seriously as it aligns with our transformation towards becoming a human-centred technology company. This pledge is reflected in our innovative solutions and services, and our efforts to improve business operations and fulfil our social responsibility to our customers, partners and communities.” “In addition to tree planting, TM’s Klang Valley Core Data Centre, Iskandar Puteri Core Data Centre and KL City Data Centre have been powered by renewable energy since January 2022 – significantly reducing the impact of our business operations while supporting the nation’s digitalisation. We have achieved an 11% emission reduction in Q1 2022 against the baseline year of 2019 – putting us on track to achieve our goals of reducing emissions by 30% in 2024, 45% by 2030 and Net-Zero by 2050,” he shared. TM also continues to strengthen its social and governance pillars – continuing to serve as the nation’s connectivity leader and providing high speed internet access to at least 70% of premises nationwide. The Group has also ensured 30% women representation among its Board of Directors and Senior Management, and works with organisations such as the Malaysian Anti-Corruption Commission (MACC) to uphold zero-tolerance towards corruption. TM continues to maintain the highest standards of corporate governance in all its partnerships and undertakings.