10 May 2023
TM Launches New HQ And Campus To Promote Collaboration And Foster Human-Centred Innovation
Further complementing its transformation journey towards becoming a human-centred TechCo, TM is pleased to announce the launch of its new HQ and campus in conjunction with its Hari Raya event for employees.
Located in Cyberjaya, TM Campus marks a significant milestone for TM as it represents the company's commitment to creating an innovative space that drives agility, flexibility and efficiency through digital collaboration and hybrid work environment. TM is set to drive higher productivity while instilling a sense of pride among Warga TM through a stimulating work environment and a hybrid policy of three (3) days at the office and two (2) days working from anywhere.
The campus houses not only the new TM HQ, but also TM Innovation Hub, TM Network Intelligence Centre and TM Core Data Centre. The campus provides open office spaces, technology infrastructure and digital tools, as well as dedicated areas for collaboration, empowering employees to deliver innovative solutions for customers. It also features a sustainable eco-friendly design with green spaces and an abundance of natural light to create a healthy and inspiring workspace atmosphere that employees can be proud of.
TM Campus was officially launched today by Dato’ Imri Mokhtar, Group Chief Executive Officer, witnessed by the senior leadership team and Warga TM.
“We are thrilled to launch the new campus as it is a testament of our commitment to propel innovation among our employees, customers and partners. The campus features an open space concept, equipped with advanced technology infrastructure to facilitate Warga TM to co-create digital platforms and smart solutions,” said Dato’ Imri.
“We are changing our way of working and this campus will be the catalyst. Complemented by the use of various technologies and digital tools such as robotics process automation (RPA), artificial intelligence (AI), analytics and remote working tools, it will bring out the best of our people, while enhancing their well-being at the same time,” he further added.
To support this evolution, TM provides various on-demand learning platforms and technology training opportunities to complement its commitment towards human-centred innovation. "With the spirit of collaboration and mutual exchange of ideas, we will continue to develop ourselves for the benefit of our customers and other stakeholders," Dato’ Imri concluded.
This is also in line with TM’s new brand promise, ‘Your Next is Now’, which demonstrates how technology is harnessed to empower people to drive change, enabling them to realise their aspirations, whether to scale big ideas, build new businesses, or take better care of the planet.
Some of these innovations were also showcased by TM during the launch event. TM Digital Workplace features the benefits of a hybrid work environment, On-demand Learning and Professional Development Platforms and Employees Self-Service, for greater efficiency among Warga TM. For our customers, TM One Smart Solutions showcase features Smart Healthcare, Smart Industries & Analytics, and Smart City.
This is a significant moment for the Group, and it marks a new chapter in its journey towards becoming a human-centred TechCo that creates value for its stakeholders. With its innovative features, human-centred design and commitment to diversity and inclusion, this new facility is poised to become a hub for innovation and creativity.
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Employees of TM at Menara TM One, Damansara and Kepayan, Kota Kinabalu tested positive for Covid-19
Telekom Malaysia Berhad (TM) confirms two (2) positive cases of Covid-19 amongst its employees. One of the affected employees is based at Menara TM One in Damansara, Kuala Lumpur and the other is at its Kepayan office in Kota Kinabalu, Sabah. Both employees are currently under quarantine and receiving treatment at Government quarantine and medical facilities. TM management and staff are together praying for their speedy recovery. TM has taken proactive measures to mitigate further spread of the virus and keep our customers, staff and communities safe. At Menara TM One, all occupants were immediately evacuated and the office building closed for seven (7) days to facilitate thorough disinfection and sanitisation in accordance to the guidelines set by the Ministry of Health (MoH). TM offices in Sabah, Kedah and other Red Zone areas had been closed much earlier as proactive precaution in correspondence to the increasing cases recently. Following these two new positive cases, detailed contact tracing is being carried out by the MoH, assisted by TM's COVID-19 Crisis Response Team (CRT), to identify and inform those whom had close contact with the affected employees. Identified close contacts are being contacted by MoH for further advice and action. In ensuring continued services to our customers, TM employees at the affected states and areas have reverted back to Work From Home (WFH) arrangement utilising digital channels and online productivity tools. Meanwhile, critical function employees (contact centre, field teams for service installation and restoration) shall continue working in compliance to Government and TM's added safety protocols and guidelines. TM would like to remind everyone at all times to keep safe social distance, hygiene and adhere to the Standard Operating Procedures (SOPs) as advised by the Government. TM has taken and will continue to take all necessary measures to ensure the health and safety of our customers, employees and community.
Empowering Malaysia’s Youth: Yayasan Telekom Malaysia Expands TM Future Skills Programme
BATU PAHAT, 12 September 2023 – TM, through its corporate responsibility arm, Yayasan TM (YTM), collaborates with two more secondary schools in Peninsula Malaysia to expand its TM Future Skills (TMFS) programme. The programme aims at enhancing digital skills among students from B40 or low-income families by integrating digital technologies into their learning experiences. The newly included schools – SMK Dengkil in Selangor and SMK Tunku Putra in Johor join the programme after the successful launch of the first TMFS school, SMK Gunung Semanggol in Perak last November. These schools were selected because they have the highest percentage of B40 students in their districts and are actively engaged in Science, Technology, Engineering, and Mathematics (STEM) activities. “At TM, we hold a firm belief in the pivotal role of Malaysian youth in propelling the nation’s growth and societal advancement. As an organisation that has been instrumental in the establishment of Digital Malaysia, we remain unwavering in our commitment to nurturing the next generation as drivers of our digital economy and the ongoing Industrial Revolution 4.0 (IR4.0). The TMFS programme fulfils this commitment by equipping students with digital skills, while emphasising on leadership, design thinking, and cognitive abilities,” said Ainol Shaharina Sahar, Director of YTM during the TMFS launching ceremony at SMK Tunku Putra recently. “In addition, we are optimistic that the partner schools will evolve into educational hubs, effectively disseminating the knowledge and skills acquired to neighbouring schools and students. We hope that through this approach, it will ignite the students’ interest in pursuing tertiary education in technology and digital fields, thus empowering them with skills vital for Malaysia’s future workforce,” added Ainol. To enhance the immersive learning experience, YTM is establishing TMFS Digital Hubs at these partner schools. These hubs are equipped with resources such as PocketLab, robotics kits, 3D printers, smart TVs, desktop computers, and digital learning content. This hands-on setup aims to spark students’ interest in digital exploration. Highlighting the comprehensive approach of the TMFS programme, Ainol expressed, “We are delighted to witness the holistic growth within all TMFS Schools, which encompasses the development of diverse skills ranging from urban farming and vocational training to entrepreneurship. As we continue our journey to identify more potential schools nationwide, we envision unearthing more remarkable talents that will contribute to the nation’s growth while aligning Malaysia with the forefront of digital innovation.” The event was also graced by Azman Mashuri, Deputy Director of School Planning & Management Sector 2, Ministry of Education Malaysia, who expressed enthusiasm for such collaborations between the private sector and educational institutions. Azman emphasised the importance of providing exposure to digital technologies in rural schools and predicted that initiatives like TMFS will stimulate students to explore their capabilities beyond conventional academics, subsequently driving an increased interest in STEM-related fields. YTM has remained steadfast in its commitment to promoting STEM-oriented programmes since 2014, encompassing disciplines such as robotics, 3D modelling, coding, and big data analytics. In 2020, these modules coalesced into the comprehensive TMFS programme, meticulously designed to align with the Ministry of Education’s syllabus and the IR4.0. To date, YTM’s STEM-related endeavours, including the TMFS programme, have benefited over 15,000 students and educators across more than 500 schools throughout the nation. This remarkable endeavour is not just nurturing individual futures, but also cementing Malaysia’s position as a digital frontrunner on the global stage.
TM’s response to the national crisis and assurance to customers, communities and businesses affected
As a result of the extreme and continuous heavy rainfall since Friday (17 December 2021), some telecommunication services provided by Telekom Malaysia Berhad (TM) have been impacted. A number of telecommunication equipment particularly in Selangor, Negeri Sembilan and Pahang were damaged resulting in service disruption in several areas. At the time of reporting, TM’s National Crisis Command Centre is up and running, and we are closely monitoring our network sites. The flash floods and landslides have caused several of our nodes in the three (3) states to be inaccessible due to high water and unsafe conditions. In the meantime, we have had to shut down power supply and network equipment in some areas as a precautionary measure to ensure the safety of those in the vicinity and minimise any potential risks. We have mobilised our front-liners and as conditions permit, we are actively pursuing network restoration in the flood-stricken zones to minimise any service interruption, ensuring customers remain connected. Our immediate concern is of 50,000 of our valued customers on unifi, streamyx, fixed line and unifi mobile who are affected, and we are working hard to ensure communication services are being safely re-established. Concurrently, the GLC/GLIC Disaster Recovery Network (GDRN) has been activated to provide welfare aid and support to those affected by this disaster. As a start, a total of RM50 million has been allocated for relief initiatives comprising of a matching grant of RM25 million by the Government, while the GLCs/GLICs will jointly contribute another RM25 million. As part of GDRN, which TM co-leads as the Secretariat together with Yayasan Hasanah from Khazanah Nasional Berhad, we are collaborating with the National Security Council (NSC) through NADMA (“Agensi Pengurusan Bencana Negara”) and other agencies to assist in furthering other disaster relief assistance. Together with the members of GDRN, we will mobilise rescue and aid efforts to ensure that basic necessities and healthcare can be provided to those in need. The 56th Royal Signals Telekom Army Reserve Regiment (56 Rejimen Semboyan Pakar Telekom Askar Wataniah) which comprises of volunteers from TM has been deployed on the ground to provide assistance and emergency services involving internet and telephone lines nationwide. “Though the situation remains uncertain, I am grateful for the quick action especially on the part of the TM engineering and customer care team for keeping our customers updated and working towards restoring the much-needed connectivity services. As we brace ourselves in anticipation of worsening conditions, we remain hopeful that Malaysians in need will receive the help they require. Our front-liners will be on the ground around the clock to restore services and bring the impacted States back on its feet,” said Imri Mokhtar, Group Chief Executive Officer of TM.
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