10 May 2023
TM Launches New HQ And Campus To Promote Collaboration And Foster Human-Centred Innovation
Further complementing its transformation journey towards becoming a human-centred TechCo, TM is pleased to announce the launch of its new HQ and campus in conjunction with its Hari Raya event for employees.
Located in Cyberjaya, TM Campus marks a significant milestone for TM as it represents the company's commitment to creating an innovative space that drives agility, flexibility and efficiency through digital collaboration and hybrid work environment. TM is set to drive higher productivity while instilling a sense of pride among Warga TM through a stimulating work environment and a hybrid policy of three (3) days at the office and two (2) days working from anywhere.
The campus houses not only the new TM HQ, but also TM Innovation Hub, TM Network Intelligence Centre and TM Core Data Centre. The campus provides open office spaces, technology infrastructure and digital tools, as well as dedicated areas for collaboration, empowering employees to deliver innovative solutions for customers. It also features a sustainable eco-friendly design with green spaces and an abundance of natural light to create a healthy and inspiring workspace atmosphere that employees can be proud of.
TM Campus was officially launched today by Dato’ Imri Mokhtar, Group Chief Executive Officer, witnessed by the senior leadership team and Warga TM.
“We are thrilled to launch the new campus as it is a testament of our commitment to propel innovation among our employees, customers and partners. The campus features an open space concept, equipped with advanced technology infrastructure to facilitate Warga TM to co-create digital platforms and smart solutions,” said Dato’ Imri.
“We are changing our way of working and this campus will be the catalyst. Complemented by the use of various technologies and digital tools such as robotics process automation (RPA), artificial intelligence (AI), analytics and remote working tools, it will bring out the best of our people, while enhancing their well-being at the same time,” he further added.
To support this evolution, TM provides various on-demand learning platforms and technology training opportunities to complement its commitment towards human-centred innovation. "With the spirit of collaboration and mutual exchange of ideas, we will continue to develop ourselves for the benefit of our customers and other stakeholders," Dato’ Imri concluded.
This is also in line with TM’s new brand promise, ‘Your Next is Now’, which demonstrates how technology is harnessed to empower people to drive change, enabling them to realise their aspirations, whether to scale big ideas, build new businesses, or take better care of the planet.
Some of these innovations were also showcased by TM during the launch event. TM Digital Workplace features the benefits of a hybrid work environment, On-demand Learning and Professional Development Platforms and Employees Self-Service, for greater efficiency among Warga TM. For our customers, TM One Smart Solutions showcase features Smart Healthcare, Smart Industries & Analytics, and Smart City.
This is a significant moment for the Group, and it marks a new chapter in its journey towards becoming a human-centred TechCo that creates value for its stakeholders. With its innovative features, human-centred design and commitment to diversity and inclusion, this new facility is poised to become a hub for innovation and creativity.
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TM ONE AND KPJ HEALTHCARE COLLABORATE TO DRIVE SECURE SD-WAN DIGITAL CONNECTIVITY TRANSFORMATION FOR KPJ HOSPITALS NATIONWIDE
KUALA LUMPUR, 4 DECEMBER 2024 – TM One, TM’s enterprise and government sector solutions arm, and KPJ Healthcare, Malaysia’s leading private healthcare provider, have forged a strategic collaboration to drive digital connectivity transformation across KPJ’s healthcare facilities nationwide. The partnership will focus on enhancing KPJNET through advanced Software-Defined Wide Area Network (SD-WAN) Internet Services, bolstering network performance, scalability and security. The agreement was formalised between Shahril Mizani Ariffin, KPJ Healthcare’s Chief Digital Officer, and Mohamed Faisal Naina, TM One’s Vice President for Government Business. The exchange ceremony was also witnessed by Michael Leddin, KPJ Healthcare’s Chief Strategy Officer, and Shazurawati Abd Karim, TM One’s Executive Vice President. Shazurawati said, "TM One’s partnership with KPJ Healthcare reflects our commitment to enabling better healthcare services through digitalisation. By providing high-performance SD-WAN connectivity, we are supporting KPJ to deliver better patient outcomes and optimise operational efficiency. This will lay the foundation for a smarter, more connected healthcare ecosystem not only within KPJ but throughout Malaysia, for a greater benefit to our nation in the future.” Chin Keat Chyuan, President and Managing Director of KPJ Healthcare, added, “Our partnership with TM One underscores KPJ's commitment to staying at the forefront of technological advancements and to stay competitive in today’s fast-evolving digital healthcare landscape. With the adoption of SD-WAN, we will significantly enhance our infrastructure, providing better service to our customers and empowering our teams with secure and efficient connectivity.” This partnership aligns with KPJ’s core C.A.R.E shared values (Compassion, Accountability, Respect, Excellence), directly enhancing its ability to deliver high-quality, patient-centred care through a secure and reliable digital infrastructure. Secure SD-WAN services will enable KPJ to adopt other innovative solutions such as telemedicine, digital health platforms and AI-driven diagnostics. By modernising its ICT infrastructure, KPJ will improve operational efficiency, enhance patient care and create a more connected healthcare ecosystem. This collaboration reflects TM and TM One’s commitment to enabling Malaysia’s digital transformation and lead industry growth through digitalisation and sustainability, aligning with its Digital Powerhouse 2030 aspirations.
CONSOLIDATION OF TM’S BUSINESS IN MALAYSIA INTO TM TECH TO STRENGTHEN CONVERGENCE LEADERSHIP AND IMPROVE OPERATIONAL EFFICIENCY
Following the earlier communication on 14 December 2022, Telekom Malaysia Berhad (“TM”) today announced the internal reorganisation of its business in Malaysia into a single operating entity named TM Technology Services Sdn Bhd (“TM Tech”) following the approval of various bodies, including the High Court of Malaysia and the Malaysian Communications and Multimedia Commission. Effective today, 1st March 2023, Telekom Malaysia Berhad will serve as an investment holding company for this single operating entity (TM Tech), along with other wholly owned subsidiaries, covering TM’s international, digital, education, support business and other non-wholly owned subsidiaries. This group in totality will continue to be governed by the current TM’s Board of Directors and managed by the same Senior Management team. The reorganisation into TM Tech – which includes Unifi, TM One and TM Global, amongst others – marks the next phase of TM’s transformation that will reinforce its fixed-mobile convergence (FMC) position, further improve operational efficiencies and deliver a more seamless customer experience. Resource-wise, the reorganisation brings together the diverse talents, facilitating greater cross-functional collaboration and agility through more streamlined and simplified processes. Group CEO of TM, Dato’ Imri Mokhtar explained, “As customer demand, increasing competition and stakeholder expectations reshape the industry, it is timely to consolidate our telco business in Malaysia into a single operating entity that will allow us to serve our diverse customer segments better and quicker, as well as drive operational efficiency.” “We have recently notified all of our valued customers on this internal reorganisation via email and digital letters. At this point, for all payment transactions - the beneficiary name will now be “TM Technology Services Sdn Bhd” instead of “Telekom Malaysia Berhad”. All other payment details remain the same, such as the bank account and JomPAY code,” Imri added. “The success of TM to shape a Digital Malaysia through technology that empowers communities, businesses and Government truly lies in our Warga TM. With majority of Warga TM realigned into this single operating entity, the individual job functions, entitlements and benefits will remain unchanged. Similarly, all of TM’s current obligations in terms of partnerships, vendor and service agreements will remain in effect.” “We believe this reorganisation will strengthen TM’s role in advancing the country’s digital economy and to serve our growing customers in a more cohesive manner. It will reinforce TM’s competitive edge, solidifying our transition towards being a human-centred TechCo,” Imri concluded.
TM turns in solid 1Q2021 performance; strong start to transformation programme
The Group posted revenue of RM2.81 billion, 9.9% higher from RM2.56 billion in 1Q2020. A Solid 1Q2021 Performance Telekom Malaysia Berhad (TM) today reported its financial results for the first quarter ended 31 March 2021. The Group's revenue increased by 9.9% to RM2.81 billion compared to RM2.56 billion in the same quarter last year with an increase in revenue across all business lines – unifi, TM ONE and TM WHOLESALE. Ongoing cost improvement initiatives continued to show results with total operating cost ratios (% cost to revenue) improving from 88.1% last year to 79.7%, supporting both revenue growth whilst optimising cost efficiency across direct costs, manpower, other operating costs and depreciation and amortisation. Group EBIT for 1Q2021 rose by 80.8% YoY from RM326.1 million in 1Q2020 to RM589.7 million, on the back of higher revenue and better operating costs efficiency. This subsequently led to a strong 113.4% YoY growth in Group PATAMI from RM152.5 million last year to RM325.5 million. In 1Q2021, the Company invested 8.8% of revenue in capex amounting to RM247.0 million as it continued to modernise its network and technology platforms towards delivering current and future solutions for customers. Of the amount invested, 69% was for network access including JENDELA (fibre broadband expansion), 12% for core network, and the balance 19% for support systems. TM expects to meet the 2021 market guidance announced in February with revenue growth to be flat or single digit growth, EBIT to be more than RM1.6 billion and CAPEX guidance to be between 14% to 18% of revenue. 1Q2021 Business Highlights: A Strong Start to the New TM Transformation Programme The 'New TM' Transformation Programme (2021-2023), anchored on 40+ Value Programmes focusing on customer experience, revenue, cost efficiency and a future proof organisation, has seen a strong start with quarterly growth across all lines of business and improved operations. unifi maintains its strong momentum and convergence leadership with 11.9% YoY growth in fixed broadband customers to 2.44 million, with the highest ever quarterly fixed broadband customers net additions of 110k, driven by growth of unifi customer base. Whilst the MCO since 2020 has increased demand for fixed broadband, unifi has successfully converted this demand with its compelling unifi convergence proposition under the #unifiyourworld campaign, providing the best customer value for broadband, mobile and content via unifi Plus Box. This growth was also supported by the higher number of ports deployed and wider fiber network roll-out under the JENDELA programme, which TM surpassed its 1Q targets achieving 141% of its commitment. TM is also expanding the pool of network contractors to increase the capacity of its fiber expansion programme in the coming quarters. unifi also focused on continuously improving customer experience and accelerated its Streamyx migration programme in Q1 2021 to enable more customers enjoy higher speed broadband. WiFi optimisation is also an important part of getting the best internet experience, hence unifi also continues to promote the take up of Mesh WiFi to its new and existing customers. Meanwhile, its IT systems are also undergoing enhancements to provide better customer experience and cost optimisation via simplification and consolidation of platforms. Notably, unifi rolled out a new order management system that reduces order processing time by more than 60%, to improve customer experience across its sales touchpoints. TM ONE continues to enable the digital transformation journey of enterprise and public sector customers with a comprehensive suite of connectivity, data centre, Cloud, cybersecurity and smart solutions. After cautious spending in 2020, customers are now accelerating their digitalisation, and this has translated into new sales and contract renewals to provide comprehensive digital solutions, especially in key verticals such as oil and gas, the banking and financial services industry (BFSI) as well as from higher broadcast, ICT and customer projects. There is also greater traction seen for Cloud services from the Enterprise segment; whilst discussions are ongoing to support public sector data migration, as the Government's sole local Cloud Service Provider (CSP) under the MyDIGITAL blueprint. TM WHOLESALE is the preferred network infrastructure provider supporting the technology industry and is positioning Malaysia as a digital hub with strong demand from domestic and international telco and technology operators; including hyperscalers. On the home front, TM as the leading infrastructure partner for High Speed Broadband wholesale services, leveraged its superior network nationwide to support the industry's broadband growth. It is also the primary mobile backhaul infrastructure provider for the industry, which saw growth in coverage and capacity through dynamic offerings of these services. TM also recorded growth in terms of its Wholesale Data Services. Towards establishing Malaysia as an ASEAN digital hub, TM strengthened its partnership ecosystem with international carriers and hyperscalers registering higher revenue for International Data Services as compared to last year. TM expanded its portfolio of data centre customers with more major Asian and US hyperscalers co-locating at the nation's only Tier III twin core data centres at Iskandar Puteri (IPDC) and Klang Valley (KVDC). Its wholesale Content Delivery Network (CDN) services also expanded its digital media delivery network ecosystem with more new customers in 1Q2021. TM remains committed to sustainable growth, with continued emphasis on Environmental, Social and Governance (ESG), maintaining its strong track record as one of the 75 Bursa companies on the FTSE4Good Bursa Malaysia Index, with the full rating of 4/4. Environment: TM complies with the Environmental Quality Act 1974, and has reduced its annual carbon emissions by 13%; integrating sustainable practices in all areas of operations. Social: TM ensures the safety and health of customers and Warga TM with special working arrangements implemented and enhanced Standard Operating Procedures (SOPs) towards business and customer service continuity. TM also supports the nation and communities in need through connectivity initiatives such as Jaringan Prihatin, CERDIK, MYBAIKHATI and other humanitarian aid. Governance: Committed to uncompromising integrity, TM continuously assesses the Group's corruption risk and ensures its corruption mitigation practices are independently certified. Imri Mokhtar, Managing Director & Group Chief Executive Officer commented: "We began 2021 with a positive momentum and a strong start to our 'New TM' 2021-2023 Transformation Programme. We are pleased to report a solid year-on-year performance despite these unprecedented times. We delivered good growth with our revenue up 9.9% YoY to RM2.81 billion, contributed by strong demand from our unifi, TM ONE and TM WHOLESALE customers. Coupled with our continuous cost efficiency initiatives, EBIT significantly improved 80.8% YoY to RM589.7 million and PATAMI doubled to RM325.5 million as compared to the first quarter of 2020. Under the 40+ Value Programmes, TM is reshaping our workforce into a stronger execution engine, embracing a more agile work culture with future-ready skills; focused on growing with our customers towards a more digital society, businesses, public sector services and technology industry. TM reiterates our leading role in accelerating Digital Malaysia through digital connectivity, digital infrastructure and a digital workforce. As an essential enabler, we are ready to play a leading role in the execution of both, the JENDELA implementation plan and the realisation of the Malaysia Digital Economy Blueprint (MyDIGITAL); leveraging on our comprehensive connectivity, digital infrastructure and innovative solutions. We are also committed towards sustainable growth, with increased emphasis on ESG by our Board and management. We remain focused on our ESG sustainability journey. I am pleased to update that we maintained our track record as one of the 75 Bursa companies on the FTSE4Good Bursa Malaysia Index, with a full rating of 4/4. With this encouraging set of overall results, we are on track to meet our 2021 market guidance and look forward to delivering greater customer experience and shareholder value with our New TM Transformation Programme."
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