16 Dec 2021
TM inks agreement with DNB to provide fibre connectivity in accelerating rollout of 5G network services nationwide
With a total contract value of RM2 billion over 10 years, the signing of a Fibre Leasing Service agreement with DNB demonstrates TM’s commitment to enable the provision of 5G infrastructure in supporting the Government’s ambitious digital aspiration
Telekom Malaysia Berhad (TM) today announces the signing of a Fibre Leasing Service agreement with Digital Nasional Berhad (DNB) to speed up the deployment of the Government-owned 5G network nationwide.
Taking on a leading role in enabling a Digital Malaysia, and as the national connectivity and digital infrastructure provider, TM is at the forefront of technology and innovation to support the country as it moves forward to realise a more digital society, digital business, digital industry and digital Government by 2030.
The term sheet agreement with a total contract value of RM2 billion over 10 years was duly signed by Imri Mokhtar, Group Chief Executive Officer of TM and Amar Huzaimi Md Deris, Executive Vice President, TM Wholesale while DNB was represented by Augustus Ralph Marshall, Chief Executive Officer and Dushyanthan Vaithiyanathan, Chief Operating Officer.
Commenting on the signing, Imri said: “Today’s signing further reinforces the Government’s aspiration of putting in place Malaysia’s digital infrastructure and network. We have always been a strong advocate of infrastructure sharing in providing connectivity services and end-to-end solutions, to enable excellent wireless solutions and services.”
DNB will be able to leverage on TM’s extensive fibre and network infrastructure, and subscribe to TM’s 5G RAN-to-Edge Fronthaul and Backhaul solution for the provision of fibre connectivity, enabling DNB to provide 5G network services nationwide.
Under the agreement, TM will provide DNB with 5G fibre leasing services for connectivity between DNB’s 5G mobile sites and nodes, leveraging on TM’s domestic fibre cable network spanning over 640,000 km across Malaysia. Prior to this, TM along with other fibre providers in Malaysia had participated in the 5G Fiber Leasing Request for Quotation (RFQ) exercise conducted by DNB in June 2021.
“As DNB’s selected partner in implementing the Government’s 5G network rollout plan in Malaysia, the signing of this Fibre Agreement is testament to our advanced network technology and workforce capabilities in delivering fibre solutions throughout the country. Critical in executing this mission is to ensure our network is robust to support the future requirements of 5G and further fuel technological innovation in Malaysia,” Imri added.
“In delivering the fibre connectivity for DNB’s 5G network, the local telecommunications vendors and suppliers’ ecosystem shall benefit too, in areas such as engineering services, supply of fibre, accessories, poles, manholes and premise equipment. Based on our current fibre implementation, we expect more than 70% of the work to involve and benefit bumiputera and local companies.”
“TM is also excited to utilise DNB’s 5G network to provide 5G services and solutions to our home, SME, enterprise and public sector customers. With the launch of DNB 5G network services yesterday, we will be able to test the 5G network and offer services on a trial basis in selected areas across Kuala Lumpur, Putrajaya and Cyberjaya,” Imri concluded.
Today’s signing is in tandem with the implementation of Jalinan Digital Negara’s (JENDELA) action plan and cements TM’s commitment of enabling Digital Malaysia through MyDIGITAL. It is also in support of the Government’s other digital plans encompassing digital connectivity (domestic fiberisation, international connectivity), digital infrastructure (cloud, data centre and cybersecurity) and digital talents (via Multimedia University and TM Digital Academy).
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unifi introduces five #unificares initiatives as commitment to deliver the unifi promise on customer experience
The initiative is unifi’s commitment to place customer experience as its No. 1 priority With a strengthened commitment to deliver the ultimate customer experience, unifi, Malaysia's leading convergence provider, today introduced five #unificares initiatives to transform its end-to-end customer experience (CX). As a technology company, unifi understands that customer expectations evolve together with the adoption of technology. This is why unifi aims to transform end-to-end customer experience with a renewed focus that ensures the customers' needs are met -- this is the unifi promise. To deliver on this promise, Telekom Malaysia Berhad (TM), has invested heavily over the years in both its customer support capabilities and network to deliver the best customer experience possible. The new #unificares initiative is also an expression of the company's commitment towards its loyal client base. unifi has the highest market share in the local Internet Service Provider (ISP) space. Speaking to the media at a virtual briefing from Menara TM today, TM's Chief Marketing Officer, Shanti Jusnita Johari, said #unificares is a testament of the company's continuous efforts to put customers first. "TM and unifi are walking the talk when it comes to customer satisfaction. Our 24-hour service restoration guarantee is the first of its kind in the industry. It is our commitment for unifi customers to continue to get the best broadband experience," said Shanti. She added that unifi's new bold undertaking was in keeping up with users' demands for reliable connectivity, among both the consumers and business segments especially as the micro, small and medium enterprises (MSMEs) focus on recovery and growth as well as consumers with continued hybrid working and learning arrangements following the pandemic. A good and reliable broadband access is highly critical in the "new normal". Five revolutionary #unificares initiatives unifi today announced five revolutionary initiatives to raise its game in CX. The 24-hour service restoration guarantee is among five new customer-focused initiatives under the #unificares campaign to enhance its broadband experience by reducing downtime to the absolute minimum. If unable to restore within 24 hours from complaint submission, customers will receive RM50 billing rebate compensation, redeemable via myunifi app within 30 days. It is the first of its kind in the local telecommunication industry and a commitment to its customer first strategy. This 24-hour service restoration guarantee starts 30 November 2021 and compensation eligibility is for customers subscribing to 100Mbps and above. Another innovation introduced with the campaign is unifi's Proactive Service Alert; an early detection and intervention system that ensures early notifications and speed of resolution to customers. Affected customers are alerted for restoration via SMS and the myunifi app push notification. Other customer-focused initiatives introduced in conjunction with the campaign are Easyfix self-serve tool, Service Tracker and unifi Elite experts. Easyfix is an easy visual based self-serve tool that enables customers to self-diagnose and do a quick troubleshoot on internet connection, telephony or unifi TV services. If an issue is unresolved, the Easyfix tool will automatically create a service ticket for immediate action by the unifi Care Crew or connect users to a unifi live chat agent for further assistance. Easyfix can be accessed anytime on the myunifi app under 'Support' or at easyfix.com.my. 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This is to ensure that unifi continues to deliver unparalleled solutions to its customers. Users can visit unifi.com.my/unificares for more information on the unifi promise. The myunifi app can be downloaded from the Google Play Store as well as the Apple App Store.
TM R&D wins Global Business Outlook Awards 2021 for its innovation, CAMELIA
The Company’s solution CAMELIA bagged the Most Innovative Digital Infrastructure Services Provider in Malaysia at UK-based Global Business Outlook Awards 2021 Telekom Research & Development Sdn Bhd (TM R&D), the innovation arm of Telekom Malaysia Berhad (TM) recently bagged the Most Innovative Digital Infrastructure Services Provider in Malaysia for its solution called CAMELIA at the UK-based Global Business Outlook Awards 2021. The award was conferred to TM R&D in recognition of its achievement for developing CAMELIA, which is set to become one of the digital transformation enablers for network operators to handle end-to-end processes for service assurance in TM. Commenting on the achievement, Dr. Sharlene Thiagarajah, Chief Executive Officer, TM R&D said, “This is indeed a proud moment for us. Winning this award at the global front illustrates our continued commitment to develop solutions together with TM Group as part of our collaborative efforts to ensure the successful adoption of Artificial Intelligence (AI) and digital innovations amongst our stakeholders.” “Thank you to the Network Operations, Customer Experience and Information Technology & Digital teams in TM for their continuous support and for incorporating CAMELIA into their operations which we believe will ultimately lead to an elevated customer experience. This recognition gives us the boost and drives us to explore more innovations for TM Group to serve a more digital society, business, industry and Government, towards accelerating Digital Malaysia,” she added. CAMELIA is an intelligent analytical platform that can provide the network’s health condition, fault diagnostics and localisation, and can predict potential service as well as line failure up to 30 days in advance. In addition, CAMELIA provides early warning alerts that shall help to transform processors from a reactive based troubleshooting process to a proactive one with the goal of improved quality of service and faster incident resolution. As an enabler, CAMELIA integrates with other operating systems to monitor all subscriber lines 24 hours and provide early detection. Early filtration can isolate the problem whether it is at the physical network element layer or a service layer. Global Business Outlook Awards recognises and rewards excellence in businesses around the world. It is designed to facilitate the outstanding work of businesses and business leaders across a myriad of industries – assessing their work in terms of performance, innovation and drive to create the industry value. This is the 2nd international award received by TM R&D this year for its work in AI and digital ecosystems development supporting the telco industry, which is a step forward in achieving its mission to build a smarter digital ecosystem. Established in 2001, TM R&D is the innovation arm for TM Group focusing on creating smarter ecosystems to make business and life easier for a better Malaysia. TM R&D’s solutions are clustered around four (4) pillars namely Intelligent Platforms, Data Brokerage, Connectivity/Tools and IR4.0/Digital Solutions. Growing from strength to strength since 2016, TM R&D has won multiple global awards and generated more than 2,800 Intellectual Property Rights (IPRs) and 1,400 digital assets to date. TM R&D’s innovations are all developed in-house and cut across multiple verticals such as Utilities, Retail, Agriculture, Healthcare and Education with safety and productivity as the top priority. For more information about TM R&D and its innovations, visit www.tmrnd.com.my or email your inquiry to business@tmrnd.com.my or follow them on LinkedIn (TM Research & Development) for more news and updates.
TM STATEMENT ON BUDGET 2025
TM welcomes the Government’s Budget 2025 announcement, themed “Ekonomi MADANI: Negara Makmur, Rakyat Sejahtera”, and applauds its continued focus on economic reform and uplifting the well-being of the rakyat. In line with these goals, TM is committed to playing a key role in the nation’s digitalisation journey, ensuring that technological advancements contribute to sustainable and inclusive growth that benefits businesses, MSMEs, communities, and the public sector. In line with Budget 2025’s priorities, TM continues to support digital inclusivity by collaborating with the relevant Ministries and Government agencies to enhance high-speed internet access for underserved areas and improve the quality of digital services in various industries such as education and healthcare. TM also remains dedicated to nurturing the nation’s digital talent by integrating crucial skills such as AI, IoT, cybersecurity, and cloud computing into education and training programmes through our Multimedia University (MMU) and collaborations with TVET institutions. As a trusted partner of over 400,000 MSMEs, TM supports the Government’s ongoing initiatives to strengthen this key segment through various financial initiatives. We will continue providing customised digital solutions and empower MSMEs to thrive in the digital economy. As we progress towards becoming a Digital Powerhouse by 2030, TM is well-positioned to drive Malaysia’s digital transformation. Our key investments in digital infrastructures, talent development, and sustainability will fuel the nation’s long-term growth, reinforcing Malaysia’s position as a digital hub for the ASEAN region.
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