17 May 2018
TM brings unifi customers to Old Trafford!
8 lucky unifi customers experienced an all-expenses paid trip to Old Trafford
unifi, the premier Convergence brand under Telekom Malaysia Berhad (TM), recently flew eight (8) lucky winners of its ‘unifi Flyaway to Manchester United’ campaign for a dream trip to London and Manchester, United Kingdom. The lucky customers were selected among customers who are subscribing to 100Mbps unifi packages with highest subscriptions of Value Added Services (VAS) and good payment track records. Each walked away with a five (5) days four (4) nights all-expenses-paid trip for two (2) persons to watch the football match between Manchester United (MU) and Arsenal at Old Trafford, Manchester.
Commenting on the flyaway trip, Imri Mokhtar, Executive Vice President, unifi said, “As the Official Integrated Telecommunications Partner in Malaysia since 2010, TM has been collaborating with MU to continuously provide our customers and even Malaysians the opportunity to experience the glory of Manchester United. It is also our commitment to reward and appreciate our customers for their continued loyalty towards our services. The money can’t buy experience such as this flyaway trip to Old Trafford through our ‘unifi Flyaway to Manchester’ campaign is just some of our various ways to reward unifi customer’s loyalty. All this and many more to come, so be on the lookout for more exciting moment from unifi!”
The 8 lucky unifi customers are as follows:
| NO | WINNERS NAME |
| 1 | Ang Jen Chuen |
| 2 | Rubenesk Kumaar Muniandy |
| 3 | Suryani binti Mamat |
| 4 | Nor Azha bin Mohd Amin |
| 5 | Mohd Farid bin Kamaluddin |
| 6 | Lim Kok Yoon |
| 7 | Jong Poh Lin |
| 8 | Cha Chiaw Chuan |
All the unifi customers, together with their partners were all excited to experience spring in London and Manchester. The trip was packed with sight-seeing activities in London and Manchester’s favorite attractions. The highlights of the trip, the Old Trafford Stadium tour with a surprised meet and greet with the MU’s football legend, Andy Cole was definitely an unforgettable moment for the winners. The excitement doesn’t end there, the winners were overjoyed when they were invited for a pitch side photo with another MU’s legend, Bryan Robson before the match between MU and Arsenal.
The unifi Flyaway to Manchester United’ campaign was held from 1 November 2017 until 28 February 2018.
As part of the partnership with MU, TM has continuously organised various programmes for unifi customers, including under its customer loyalty initiatives. Recently, TM participated in MU’s #ILOVEUNITED event tour where the MU’s long-running and popular fan event made its stop here in Kuala Lumpur in March. The event showcases various football-based booth activities such as “Snookball” and “Bend it like Beckham” challenge where visitors of all ages can take part and stand a chance to win merchandise from TM and MU.
The maiden visit made by #ILOVEUNITED to meet its fan here in Malaysia also brought three (3) MU’s legends – Dwight Yorke, David May and Dennis Irwin for an exclusive meet and greet session with selected unifi customers.
For more information on unifi and its products and offerings, log on to unifi.com.my .
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TM launches first phase of 5G services for unifi mobile customers and businesses
Strengthening Unifi’s fixed-mobile convergence offering, TM aims to deliver seamless 5G transition and spur Malaysia’s 5G adoption and digital capabilities Telekom Malaysia Berhad (“TM” or “the Group”) is uniquely positioned to accelerate Malaysia’s 5G adoption, as the Group leverages its convergence leadership in delivering seamless fixed and mobile services to customers and businesses. Following the signing of DNB’s Access Agreement on 30 October 2022, TM launched the first phase of its 5G services today, offering unlimited 5G data to existing Unifi Mobile Postpaid customers, as well as new Postpaid and Prepaid customers. “DNB’s Access Agreement provides a level playing field for telcos to access the single 5G network equally, to deliver a wider range of innovative services,” said Imri Mokhtar, TM’s Group CEO. “Leveraging this equal entry into 5G plus our current suite of connectivity and digital solutions, TM will be better placed to drive innovation and digital transformation at a national level, aligning with key digital programmes such as JENDELA and MyDigital to competitively position Malaysia as a technology hub.” “5G will reinforce TM’s leadership in fixed-mobile converged services for our consumer and MSME segments, strengthening our mobile capabilities to provide the widest and fastest all-in-one solution for fixed broadband, mobile service and digital content that meets today’s digital lifestyles and workstyles,” Imri added. Acknowledging that one of the critical factors in 5G adoption is the willingness of customers to purchase new 5G-enabled devices, Unifi Mobile will also offer bundled 5G service-and-device plans, catering to a range of price points to ensure customer affordability from all backgrounds. With 5G currently covering more than 33% of populated areas throughout Malaysia, this first phase is key to grow TM’s reach and presents the opportunity for a new push in Unifi’s convergence play, riding on its strength of 3 million households and close to 400,000 MSME customers. 5G will also strengthen Unifi’s proposition as a preferred digital partner for MSMEs, to provide complete one-stop services to accelerate their business growth. Additionally, via TM One, its enterprise and Government sector arm, TM recently launched its 5G Sphere, a circle of leading technology and smart solution partners to form an ecosystem that will accelerate the co-creation of 5G innovative use-cases, taking enterprise 5G transformation from ideation to realisation. To date, there are 39 partners in this programme. TM’s nation-building efforts with the Government will also speed-up the availability of smart city, smart industry and 5G-enabled applications, creating a more sustainable and inclusive digital society and economy. Simultaneously, TM continues to modernise the country’s fibre network architecture, integrating automation and virtualisation technologies to boost back-end infrastructures that will support the anticipated demand for 5G services and capabilities. Ahead of this commercial launch, TM took strides to ramp up its 5G capabilities to grow its mobile and fixed-mobile convergence position, having recently appointed a seasoned industry leader, Jasmine Lee, as its Executive Vice President, Mobile and Chief Executive Officer of webe, as well as onboarding senior mobile talents to strengthen its innovation and competitiveness. “As we transform to become a human-centred TechCo, TM’s 5G commitment goes beyond connectivity to enabling our interconnected society reshape the way we live and work. We recognise the value that this next-gen technology will bring to communities, businesses and the Government, and will continue to explore new ways to make 5G and digital progress accessible to all,” Imri concluded.
TM brings unifi customers to Old Trafford!
8 lucky unifi customers experienced an all-expenses paid trip to Old Trafford unifi, the premier Convergence brand under Telekom Malaysia Berhad (TM), recently flew eight (8) lucky winners of its ‘unifi Flyaway to Manchester United’ campaign for a dream trip to London and Manchester, United Kingdom. The lucky customers were selected among customers who are subscribing to 100Mbps unifi packages with highest subscriptions of Value Added Services (VAS) and good payment track records. Each walked away with a five (5) days four (4) nights all-expenses-paid trip for two (2) persons to watch the football match between Manchester United (MU) and Arsenal at Old Trafford, Manchester. Commenting on the flyaway trip, Imri Mokhtar, Executive Vice President, unifi said, “As the Official Integrated Telecommunications Partner in Malaysia since 2010, TM has been collaborating with MU to continuously provide our customers and even Malaysians the opportunity to experience the glory of Manchester United. It is also our commitment to reward and appreciate our customers for their continued loyalty towards our services. The money can’t buy experience such as this flyaway trip to Old Trafford through our ‘unifi Flyaway to Manchester’ campaign is just some of our various ways to reward unifi customer’s loyalty. All this and many more to come, so be on the lookout for more exciting moment from unifi!” The 8 lucky unifi customers are as follows: NO WINNERS NAME 1 Ang Jen Chuen 2 Rubenesk Kumaar Muniandy 3 Suryani binti Mamat 4 Nor Azha bin Mohd Amin 5 Mohd Farid bin Kamaluddin 6 Lim Kok Yoon 7 Jong Poh Lin 8 Cha Chiaw Chuan All the unifi customers, together with their partners were all excited to experience spring in London and Manchester. The trip was packed with sight-seeing activities in London and Manchester’s favorite attractions. The highlights of the trip, the Old Trafford Stadium tour with a surprised meet and greet with the MU’s football legend, Andy Cole was definitely an unforgettable moment for the winners. The excitement doesn’t end there, the winners were overjoyed when they were invited for a pitch side photo with another MU’s legend, Bryan Robson before the match between MU and Arsenal. The unifi Flyaway to Manchester United’ campaign was held from 1 November 2017 until 28 February 2018. As part of the partnership with MU, TM has continuously organised various programmes for unifi customers, including under its customer loyalty initiatives. Recently, TM participated in MU’s #ILOVEUNITED event tour where the MU’s long-running and popular fan event made its stop here in Kuala Lumpur in March. The event showcases various football-based booth activities such as “Snookball” and “Bend it like Beckham” challenge where visitors of all ages can take part and stand a chance to win merchandise from TM and MU. The maiden visit made by #ILOVEUNITED to meet its fan here in Malaysia also brought three (3) MU’s legends – Dwight Yorke, David May and Dennis Irwin for an exclusive meet and greet session with selected unifi customers. For more information on unifi and its products and offerings, log on to unifi.com.my .
TM stays committed to serve customers during full Movement Control Order
As an essential services provider, TM continues its operations subject to FMCO guidelines With the nation going into Full Movement Control Order (FMCO) starting 1 June 2021, Telekom Malaysia Berhad (TM) remains committed to serving the nation as we understand connectivity is especially crucial to our customers during this period. As the safety and health of its employees, contractors and customers continue to be the utmost priority, TM is taking the necessary precaution steps to protect their wellbeing when carrying out their tasks. With the FMCO implementation, TM will continue with Special Working Arrangements for its workforce nationwide until further guided by the Government. TM employees at the frontline and supporting critical functions are given the option of flexible working hours or split working teams. Meanwhile, other employees will continue to work from home utilising digital and online productivity tools available. TMpoint outlets and key partner stores are open for service applications and essential transactions subject to government and local authority regulations. Our service installation and restoration activities remain available for customers with Standard Operating Procedures (SOPs) in place to ensure the safety of both TM personnel and its customers. Commenting on TM's preparedness to serve the nation during the FMCO, Shanti Jusnita Johari, Chief Marketing Officer, TM said, "As the nation's essential service provider and the enabler of Digital Malaysia, we understand the importance of getting connected as more people are working from home, participating in online learning, conducting business via online and keeping the family entertained while staying safely at home. Therefore, we are committed to ensuring all our customer support services remain in operation and taking proactive measures to monitor our network to provide uninterrupted best internet experience for homes and businesses." "As more users are at home during this period and utilisation is expected to increase, customers may need extended support to optimise their WiFi setup at home. unifi customers can book Wi-Fi optimisation services from the unifi Elite team to further enhance their internet experience at home. The first 100 slots are now complimentary and interested unifi home broadband customers can book the slot by completing the online form at unifi.com.my/bookunifielite. Existing unifi customers can also access the self-serve channels at both unifi Community and EasyFix portal which provide customers with tips and guides to tackle their usage experience issues quickly." "Our contact center remains open, primarily for assurance support. Due to the higher volume of interactions during this period, customers are encouraged to utilise our digital channels which are available 24/7 for account-related enquiries, management and payment," added Shanti. unifi currently offers #unifiyourworld that comes with up to RM200/month savings and unifi Mobile 99 is now priced at RM59/month with no contract for existing unifi customers. For business customers, they can sign up for unifi's business packages which now come with high-performance Mesh Wi-Fi and business solutions. Updates on Latest Developments of All TM Customer Service Operations during the FMCO period Digital Channels For more information, query, customer service, subscription and any support related needs, please visit www.unifi.com.my. Customers can also reach out to unifi via our digital channels as follows: myunifi app (available for Android and iOS) unifi portal – unifi.com.my unifi online community forum at community.unifi.com.my Email – help@tm.com.my Facebook – https://www.facebook.com/weareunifi/ Twitter – https://twitter.com/helpmeunifi. TMpoint All TMpoint outlets nationwide (except in Sarawak) are open following the allowed operating hours by the National Security Council and local authority regulations. Only essential transactions are available which include new service applications, payments at kiosks and collection of SIM cards. TM Contact Centres at 100, Live Chat, Social Media and e-mail Operations Hours: 7.00 a.m. to 9.00 p.m. and 24/7 for Live Chat Installations and Restorations All installation and restoration activities at customers' premises will continue with the customer's consent and verification of their household status via MySejahtera app. However, the services are not available in Enhanced Movement Control Order (EMCO) Locality and Home Surveillance Order (HSO) zones. Payment Channels All TM Payment Kiosks at TMpoint outlets are in operation. Alternative cash payment channels are at 7-Eleven, MyNews, Speedmart 99, KK Mart, MyNews and Petronas. Alternative digital payment channels via Autopay, unifi self-care portal at unifi.com.my, myunifi app, online payment channels from any of your preferred bank via JomPAY with TM's biller codes (8888 for unifi Home, 2345 for Streamyx & Voice and 3608 for unifi Mobile) and via e-Wallet (Boost app). TM would like to wish all its customers and stakeholders a safe and healthy stay at home under the FMCO and to remind them to continue to take precautionary measures such as social distancing and good personal hygiene to curb the spread of the virus. The Company will continually monitor for developments on the ongoing situation and adapt its services to help customers, whenever needed as the safety of its employees and members of the public are of paramount importance to us.
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