19 Jul 2024
TM CONFIRMS NO SERVICE DISRUPTION AMIDST GLOBAL TECH OUTAGE LINKED TO CROWDSTRIKE
KUALA LUMPUR, 19 July 2024 - In view of the recent global tech outage linked to a flawed endpoint protection software update issued by a cybersecurity firm, CrowdStrike, which has affected many organisations worldwide, TM wishes to assure our customers and stakeholders that there is no disruption to our business operations and services.
TM has proactively detected this issue and managed it swiftly. We will continue to monitor the situation and communicate updates as necessary.
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unifi brings the world’s most prestigious sports competition - Olympic Games Tokyo 2020 - to all Malaysians for free
As one of the official broadcasters of the Olympic Games Tokyo 2020 in Malaysia, unifi is bringing this mega sporting event to all Malaysians for FREE for the entire Games period. Airing from 23rd July to 8th August 2021, viewers will be able to be at the heart of the action, all from the comfort of their own homes via unifi TV and anywhere via the unifi PlayTV app. The 17-day Olympic Games Tokyo 2020 kicks off with the Opening Ceremony on 23rd July 2021. The highly anticipated event with over 200 nations participating will feature 33 sports at 339 events, encompassing 50 disciplines taking place across 42 venues in Japan, making it the first city in Asia to host the Summer Olympic Games twice."As the nation's leading converged service provider, unifi always has the people's interest at heart and we are always committed to providing the best experience to all. So, as the official broadcaster of the Olympic Games Tokyo 2020, we are delighted to offer free broadcast of the Olympic Games for all Malaysians to enjoy. We understand that due to the COVID-19 pandemic, the Olympic Games Tokyo 2020 had to be rescheduled to this year and many, especially sports enthusiasts, felt the setback. Hence we want to ensure that every Malaysian now can tune in and catch the actions of our national athletes competing at the Games without worrying about additional subscription costs. Furthermore, they can enjoy unlimited entertainment at home through our unifi TV and anywhere via unifi PlayTV app," said Anand Vijayan, Chief Commercial Officer, Telekom Malaysia Berhad (TM).Sharing this historic moment with all Malaysians, unifi will broadcast the Olympic Games Tokyo 2020 for free on unifi TV at the comfort of your home via unifi Set-Top-Box or unifi Plus Box and anywhere via unifi PlayTV app at no extra cost, for a worry-free and best viewing experience. Throughout the Olympic Games, unifi subscribers can watch all the 33 sports and 339 events on 13 unifi Sports HD channels as below:unifi Sports 1 HD (Channel 701) to unifi Sports 5 (Channel 705)unifi Sports 6 HD (Channel 709) to unifi Sports 13 HD (Channel 716)Meanwhile, for members of the public without a unifi TV subscription, you can still watch the prestigious Games for FREE on the unifi PlayTV app by downloading the app from Google PlayStore and Apple App Store. Existing unifi PlayTV app users just need to log in to enjoy the Games on the app while new unifi PlayTV app users can simply create an account to watch the Games anywhere and anytime through their mobile devices for free.Through unifi's exclusive suite of offerings for the Home, existing customers will get to enjoy an enhanced unifi experience via value-for-money unifi packages bundles with devices. Customers can add on a unifi Plus Box with just RM20 per month to enjoy the live games in a multi-room. To ensure the best Wi-Fi dead-spot free experience for everyone in the household, customers just need to add on from RM15 per month to get a Mesh Wi-Fi.To help you get FREE unlimited entertainment from the Olympic Games Tokyo 2020, visit https://unifi.com.my/tv/packages/unifi-playtv.html to know about when, where, and how to catch every unbelievable moment of the Olympics actions.
TM migrating unifi customers to private IP for more seamless connectivity and better security
With the rapid growth of Internet usage, Internet Service Providers (ISPs) worldwide are facing the exhaustion of IPv4 addresses. As such, TM has started migrating its unifi customers to private IP to enable more seamless connectivity and better security. The migration involves its unifi customers subscribing to unifi 30Mbps, 50Mbps and 100Mbps plans and are currently on dynamic public IPv4 Internet Protocol (IP) addresses. These customers are being migrated to private IPs, which will enable them to experience seamless connectivity in a more secured environment. The process will be executed remotely from our end, so the customers involved with this migration need not perform any action at their end. Customers using CCTV IP-Based and known hosting will not be impacted as they will be excluded from the migration exercise. This activity is ongoing, with minimal downtime (if any) of merely between 2 – 5 minutes. Upon completion of the migration, customers’ internet performance will not be affected. All impacted customers are notified in advance. We trust this exercise will provide our unifi customers with enhanced security when browsing the Internet or utilising any online tools and applications. We at TM are continuously upgrading and improving our product offerings to cater to the evolving needs and usage of our customers across all segments.
TM and Scicom Form Strategic Partnership to Deliver World-Class, AI-Powered Customer Experience
Kuala Lumpur, 9 September 2025 – Telekom Malaysia Berhad (TM) and Scicom (MSC) Berhad (Scicom) have entered into a strategic partnership to elevate customer experience through artificial intelligence (AI)-driven innovation and operational excellence. The collaboration reflects TM’s commitment to delivering world-class customer engagement and taking its service standards to the next level. The partnership will bring together operational expertise and next-generation AI solutions, including conversational bots, predictive analytics, sentiment analysis, and intelligent routing. This will enable faster responses, higher resolution rates, and more seamless experiences for customers across all channels, including voice, chat, email, and social media. Amar Huzaimi Md Deris, Group Chief Executive Officer of TM said, “This partnership is a major step in TM’s journey to become a Digital Powerhouse by 2030, where delighting customers is a core pillar. By combining our strengths with Scicom’s, we will future-proof customer engagement through AI-driven innovation and a stronger collaborative ecosystem that will support TM’s long-term growth.” “For our B2C segment, Unifi customers will enjoy faster responses, higher resolution rates and a more seamless experience across every touchpoint. For our B2B segment, this partnership, together with the capabilities of our subsidiary VADS Business Process Sdn Bhd (VADS BP), strengthens TM’s ability to deliver AI-powered customer experience solutions for enterprise and government clients across Malaysia, reinforcing our role as a trusted enabler of digital services,” he continued. Dato’ Sri Leo Ariyanayakam, Group Chief Executive Officer of Scicom said, “This collaboration represents a defining moment for both companies. By combining TM’s nationwide scale with Scicom’s AI-driven platforms and BPO expertise, we are setting a new benchmark for customer management in Malaysia. Scicom’s technology stack, developed in-house over the years, underpins our ability to deliver intelligent automation, advanced analytics, and customer experience innovation at scale. We are confident that this partnership will deliver cost optimisation, higher levels of customer satisfaction, and new revenue streams, while advancing Malaysia’s standing in AI innovation for customer experience.”
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