19 Jul 2024
TM CONFIRMS NO SERVICE DISRUPTION AMIDST GLOBAL TECH OUTAGE LINKED TO CROWDSTRIKE
KUALA LUMPUR, 19 July 2024 - In view of the recent global tech outage linked to a flawed endpoint protection software update issued by a cybersecurity firm, CrowdStrike, which has affected many organisations worldwide, TM wishes to assure our customers and stakeholders that there is no disruption to our business operations and services.
TM has proactively detected this issue and managed it swiftly. We will continue to monitor the situation and communicate updates as necessary.
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TM Activates Relief Measures for Customers and Communities Affected by Putra Heights Fire Incident
Kuala Lumpur, 4 April 2025 – Telekom Malaysia Berhad (“TM” or “the Group”) expresses its deepest sympathies to all individuals and families affected by the recent fire incident caused by a pipeline burst in Putra Heights. TM’s technical teams are ready and committed to immediately restore services and rebuild any affected network infrastructure in stages, based on the severity of the damage. Restoration work will commence as soon as clearance is granted by BOMBA and the relevant authorities. At the same time, the Group is rolling out a series of immediate relief and recovery measures to support impacted customers and the Putra Heights community, including: Waiver of Unifi Home bills for a minimum of one month, depending on the progress of network restoration, to ease the financial burden on affected customers. Credit term extension to 60 days with no service suspension. Free replacement of Customer Premise Equipment (CPE) such as routers, modems, or mesh devices that may have been damaged. Free on-site support (OSS) and standard internal wiring. Priority assistance for Unifi Home and SME customers via our customer support line at 100. Complimentary WiFi at the temporary evacuation centres (PPS) to ensure uninterrupted communication and continued access to essential services. Additionally, Yayasan TM, the Group’s social impact foundation, will be extending humanitarian aid and providing essential supplies to affected families through the GLC Demi Rakyat & Negara (GDRN) collective efforts. Amar Huzaimi Md Deris, TM’s Group Chief Executive Officer said, “We extend our heartfelt sympathies to everyone affected by this incident. We are mobilising all necessary resources to restore services swiftly and provide immediate relief to our impacted customers and communities. We are fully committed to ensuring that these efforts are carried out efficiently and with urgency, in close coordination with the relevant authorities.” TM will continue to share timely updates on restoration progress as information becomes available.
unifi showcases Malaysia’s first TDD pre-5G wireless technology
The Time Division Duplex (TDD) Pre-5G Wireless technology will be deployed as an alternative at areas with infrastructure challenges to digitally connect the nation Living up to its promise to deliver more #khabarbaik, unifi today revealed that a pre-5G wireless technology has been in the works. This is the nation’s first pre-5G via Time Division Duplex (TDD) technology and it is part of unifi’s journey towards powering the nation with 5G. The project, which started in Q4 last year, has already entered its commercial phase at SetiaWalk Puchong which consists of residential blocks, mall and offices. At the showcase event, Moharmustaqeem Mohammed, Acting Executive Vice President, unifi, said, “The technology is set to improve unifi’s wireless connectivity services, especially for high-rise buildings and dense residential areas with low fixed broadband penetration, allowing for wireless internet access sharing at home and on-the-go within LTE coverage areas. This project will also address many ongoing infrastructure challenges in areas without fibre coverage, offering speed upgrades of up to 30Mbps via wireless broadband, and peak throughput may go up to 80Mbps.” “In the last few months, we have shared with you about our commitment to deliver the best internet offerings and services along with finding the best solutions using fit-for-purpose technologies to overcome our infrastructure challenges. Today, we are very excited to share another exciting #khabarbaik: unifi has been developing the country’s first TDD pre-5G technology. We are happy to say that the TDD pre-5G network can deliver larger capacity at about 500Mbps, which is 2 times more than the existing 4G technology. This has put us, unifi, a step forward in providing a better service and experience to our customers in the wireless segment. Not only that our new TDD pre-5G capability will enable us to bypass wiring limitations in areas we previously could not penetrate, this technology also brings us one step closer to the country’s 5G milestone,” he added. At the event, unifi demonstrated the capabilities of its TDD pre-5G technology via capturing the exciting moments of the local alternative rock band, Estranged – on their daily digital activities using unifi’s wireless home broadband service. “With just some enhancements to the technology, we are now ready to commercially power the nation with 5G via unifi. We see this as a huge step for Malaysia’s telecommunications industry and we look forward to working together with our peers to develop the best technology that can be deployed in every part of the country, be it urban cities, high density residential areas, and rural villages,” Moharmustaqeem elaborated further. Aside from home customers, unifi TDD pre-5G technology will also improve the unifi Mobile experience. Users can seamlessly enjoy their favourite content on unifi Play TV and beyond, endless choice of entertainment, whether they are at home or on-the-move. Moharmustaqeem further commented, “We are committed to continue transforming the digital way of life and make internet connectivity a ubiquitous part of the Malaysian lifestyle. On one hand, we wish to increase our reach across the nation so that every Malaysian can adopt a digital lifestyle and stay connected seamlessly. On the other, we are able to provide the best available fit-for-purpose technology that not only improves the experience for our existing customers, but also expands the digital adoption towards making Malaysia a digital nation.” As an enabler of Malaysia’s Digital Nation aspiration, unifi hopes to push forward with its TDD pre-5G technology and bring faster and more affordable internet access to the nation. Stay tuned for more updates on what’s next on 5G from unifi.
YTM launches RM1.5 million social impact grant for NGOs and CSOs to run programmes for the community
Grant to amplify benefits to society; application now open for eligible organisations. Non-Governmental Organisations (NGOs) and Civil Society Organisations (CSOs) aiming to expand the reach of their community-based programmes and increase the benefits to more Malaysians nationwide, may get a shot in the arm in the form of an additional source of funding, thanks to Yayasan TM (YTM)’s Social Impact Grant. The foundation arm of Telekom Malaysia Berhad (TM) recently launched the grant, adding to its many initiatives which are part of its ongoing transformation journey towards becoming a purpose-driven social impact foundation. As a start, YTM is offering a fund of RM1,500,000 in grants for the first phase. The fund is divided into two (2) categories, namely YTM Social Impact Gold Grant, with each grant ranging from RM100,000 to RM250,000 allocated for mid term projects (with the duration of up to one (1) year) while YTM Social Impact Silver Grant is meant for short term projects (with the duration of three (3) to six (6) months) with funding of RM50,000 to RM100,000 per grant. Izlyn Ramli, Director of YTM enthused, “As we embark on our ongoing social impact initiatives, we understand it takes collective and collaborative efforts to bring meaningful changes to the community. That is why at YTM, we are continuously looking for opportunities to work on and with more effective programmes, many of which are already being planned and initiated by wonderful teams out there; delivering positive changes and benefits to more Malaysians nationwide, making that much needed difference. We aim to accelerate our efforts in bringing assistance to those in need through a collaborative model with like-minded NGOs, CSOs, social enterprises, foundations, and community clubs/associations. So, to new and small NGOs as well as CSOs, let us help you get started or get moving on your programmes that address various social issues for marginalised communities.” “This grant supports YTM's three (3) pillars: Education, Community & Nation Building, as well as Tourism, Culture & Heritage. We hope that as we expand the network and reach of worthy initiatives and organisations, by working together we can scale up more effectively to amplify the social impact for communities in need in Malaysia, and perhaps even beyond,” she added. Applications are now open and ends on 31 August 2022. YTM welcomes all eligible organisations to participate and find out more about YTM Social Impact Grant, by visiting https://tm.com.my/yayasantm
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