08 Jun 2025
TM Statement on the Submission of Mobile Phone Data (MPD) to MCMC
TM Statement on the Submission of Mobile Phone Data (MPD) to MCMC
KUALA LUMPUR, 8 June 2025 – With reference to the media statement issued by the Malaysian Communications and Multimedia Commission (MCMC) on 6 June 2025, TM wishes to clarify that the Mobile Phone Data (MPD) submitted to MCMC is fully anonymised and does not contain any personally identifiable information.
The submission of this data is carried out under strict governance and security protocols, with full compliance to applicable company policies as well as national laws and regulatory requirements.
TM remains fully committed to safeguarding the safety and privacy of customer data with responsibility and integrity.
Kenyataan TM Mengenai Pengemukaan Data Telefon Bimbit (MPD) kepada SKMM
KUALA LUMPUR, 8 Jun 2025 – Merujuk kepada kenyataan media yang dikeluarkan oleh Suruhanjaya Komunikasi dan Multimedia Malaysia (SKMM) pada 6 Jun 2025, TM ingin menjelaskan bahawa Data Telefon Bimbit (MPD) yang dikemukakan kepada SKMM adalah dalam bentuk anonim dan tidak mengandungi sebarang maklumat peribadi yang boleh dikenal pasti.
Pengemukaan data ini dilaksanakan di bawah tadbir urus dan protokol keselamatan yang ketat, dengan pematuhan sepenuhnya terhadap dasar syarikat yang berkaitan serta undang-undang dan peraturan kawal selia negara.
TM kekal komited dalam memastikan keselamatan dan privasi data pelanggan terus terpelihara dengan penuh tanggungjawab dan integriti.
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Telecommunications operators committed to JENDELA to deliver seamless digital connectivity for all Malaysians
Telecommunications operators Celcom Axiata Berhad, Digi Telecommunications Sdn Bhd, Maxis Berhad, U Mobile Sdn Bhd, Telekom Malaysia Berhad and TIME dotCom Berhad (collectively 'the Industry'), are fully committed to partner with the Government and make connectivity a basic utility to fast-track Malaysia's transition into a high-income digital society. The Jalinan Digital Negara (JENDELA) action plan announced recently by the Prime Minister of Malaysia, YAB Tan Sri Muhyiddin bin Yassin, will be the platform to achieve these aspirations by accelerating the country's digital connectivity through widespread deployment of mobile, fibre and fixed wireless access, and paving the way to 5G, under the 12th Malaysia Plan (2021–2025). The National Digital Infrastructure Lab: A collaborative effort aspiring to deliver connectivity for all The Covid-19 pandemic has triggered an urgency for Malaysia to address the 'new normal' and cater for future demands of connectivity as an enabler for all facets of life: The economy and people's livelihoods, education, business opportunities and building and connecting communities amongst others. To prepare for the future and to fulfill our Digital Malaysia aspirations, it is clear the Industry must aspire to enable everyone in this journey through quality and reliable connectivity. To this end, the Industry was a strong participant alongside the Malaysian Communications and Multimedia Commission (MCMC) in the National Digital Infrastructure Lab (NDIL), with the aim to collaboratively address how to deliver quality connectivity to all Malaysians. The outcome of the NDIL was a comprehensive digital infrastructure plan that accelerates improvements to coverage and quality of experience nationwide, optimises fixed, mobile and fit-for-purpose technologies; and paves the way for the eventual adoption of 5G technologies to enable the country's digital ambitions. JENDELA: Strengthening Malaysia's Digital Communications Infrastructure to Deliver Seamless Connectivity for all Malaysians The Industry will work closely with the Government to fast-track the nation's progress towards becoming a globally competitive, resilient and enriched digital society and economy through JENDELA. Phase 1 (now to 2022): An accelerated improvement plan for nationwide 4G coverage and 7.5mil fixed broadband premises; with consistent quality of experience for everyone As announced by the Prime Minister, JENDELA will be implemented in phases. Phase 1, which starts now until 2022, will optimise existing resources and infrastructure for both mobile and fixed connectivity to: Expand 4G mobile broadband coverage from 91.8% to 96.9% in populated areas; Increase mobile broadband speeds from 25Mbps to 35Mbps; and Enable as many as 7.5 million premises to access gigabit speeds with fixed broadband services. JENDELA will firstly prioritise strengthening the nation's existing fixed and mobile networks and building a strong foundation for the eventual adoption of 5G. This will also involve the gradual retirement of 3G networks at the end of 2021. To achieve the targets in Phase 1, the Industry will look at providing wider coverage and enhanced quality of experience by upgrading and building new 4G sites, and fiberising more premises. This will be driven by extending 4G mobile coverage in rural and remote areas, improving in-door coverage for urban and suburban areas, connecting more homes with fixed broadband via fibre and other fit-for-purpose technologies (e.g. Fixed Wireless Access (FWA) and satellite) to ensure widespread nationwide coverage and connectivity for all. Meanwhile, fibre providers will continue to support the industry with fibre backhaul for capacity to serve higher traffic demands expected on 4G and to ensure the fibre foundation essential for future technologies such as 5G. Phase 2 (Beyond 2022): Address the Digital Divide via Fixed Wireless Access (FWA) and pave the way for 5G Phase 2 of JENDELA involves utilising FWA and other fit-for-purpose technologies to address further gaps in the digital divide, as well as priming for the nation's eventual adoption of 5G technologies; which will take place once action plans under Phase 1 are achieved. The Industry will continue to educate the public on the potential of 5G and its capabilities, through use cases applied across verticals such as manufacturing, agriculture, education, healthcare, security transportation, consumer experience, environment and smart city development. These use cases will continue to be explored under the 5G Demonstration Projects (5GDP). JENDELA: A realistic, progressive digital connectivity plan to realise Digital Malaysia JENDELA is an accelerated improvement plan where all public and private stakeholders are equally invested to deliver. This is a shared aspiration for the whole country, driven by the Ministry of Communications and Multimedia (KKMM) and MCMC in partnership with the telecommunications operators, and other agencies at the federal, state, and local council levels. The industry believes that collaboration among all parties is crucial to facilitate infrastructure rollout in a coordinated manner, with minimal impact on civil works, the public, the environment, and all aspects of the ecosystem. We look forward to working together to fulfil the objectives of JENDELA and enabling widespread quality connectivity for Malaysians nationwide. The Industry will provide periodical updates to the public on the progress of JENDELA, including initiatives undertaken as part of journey towards its aspirations.
TM INKS AGREEMENT WITH MALAYSIAN GOVERNMENT TO DELIVER NATION’S NEXT GENERATION EMERGENCY SERVICES 999 (NG999)
KUALA LUMPUR, 1 JULY 2024 – TM and the Government of Malaysia today signed an agreement to develop and operate the nation’s new emergency response system, the Next Generation Emergency Services 999 (NG999). This will serve as a replacement for the existing MERS999. Witnessed by Deputy Minister of Communications, YB Teo Nie Ching, the agreement was signed by the Secretary General of the Ministry of Communications, Datuk Mohamad Fauzi Md Isa and TM One's Executive Vice President, Shazurawati Abd Karim. Also in attendance was TM’s Group Chief Executive Officer (“Group CEO”) Amar Huzaimi Md Deris. NG999 is an integrated strategic digital system that will enhance the sharing of resources and data between emergency responders and relevant central agencies. The new system will integrate web-based digital maps, caller IDs, geolocation services and mobile smart apps into emergency incident handling, helping to improve emergency response time nationwide. Amar Huzaimi Md Deris, TM’s Group CEO said, “TM is honoured to be given opportunity to continue as the trusted partner by the Malaysian Government, advocating the success of Malaysia’s emergency services. NG999 is an initiative to upgrade the existing MERS999, delivering more efficient and swifter emergency responses in the future. “TM’s comprehensive role will cover network and platform infrastructure, call management, and other support services, allowing us to provide continuous efficacy to the public and emergency responders. This opportunity to revitalise our emergency services is another milestone in TM’s commitment towards Digital Malaysia by leveraging the advancement of AI, reflecting our aspiration to become a Digital Powerhouse by 2030.” Malaysia’s emergency responses have transformed significantly driven by the growing use of mobile and smart devices. The implementation of Malaysia’s world class NG999 system follows the latest international best practices such as the European Emergency Number Association’s NG112 and the National Emergency Number Association’s NG911 in North America. NG999 will also leverage advanced technologies including data analytics and AI to deliver swifter and more effective emergency responses. This ensures that in critical moments, emergency responders can make every second count. Tapping into the experiences of various Government and law enforcement agencies, emergency dispatchers and TM, the enhancement to the nation’s emergency call services is not just a technology upgrade but a reaffirmation of TM’s commitment to serve the nation. Aligning with the country’s increasing mobile usage, TM will introduce a new mobile app for NG999 that enables updates through text, photos and videos for registered users. This will enhance communications between callers and emergency responders, helping the latter in their tactical deployment.
Yayasan TM launches art exhibition featuring works of gifted artists in conjuction with World Autism Awareness Day at Muzium Telekom
In conjunction with World Autism Awareness Day (WAAD) this year, Yayasan TM (YTM), the foundation arm of Telekom Malaysia Berhad (TM) in collaboration with Nak Seni and We&I presented the second edition of Seni Ekspresi Autisma (SESAMA) exhibition at Muzium Telekom taking place from 2nd until 30th of April 2022, showcasing the creative talents in visual arts as well as performing arts of gifted autistic artists. This exhibition is held to help nurture a more autism-friendly world through the arts; demonstrating a genuine expression of love, compassion and empathy for children and individuals on the spectrum, as they face their everyday challenges. SESAMA was officially launched on 2nd of April, last Saturday by the Honourable Senator Datuk Ras Adiba Radzi, President of OKU Sentral together with Izlyn Ramli, Director of YTM. Speaking at the launch event, Senator Datuk Ras Adiba said, “These children and individuals on the spectrum need our love and support. We need to have greater understanding and compassion towards them or else, we would have done them a great injustice. It isn't easy to look after persons with disabilities, but it's a beautiful and challenging journey, hence the reason we are here today, showcasing their incredible talents via an art exhibition, to empower them.” Meanwhile, YTM’s Izlyn said, “No one should ever be left behind, especially in the times we live in, where we’re enabled by so many wonderful life-changing technologies. YTM is delighted to celebrate WAAD and these amazing artistic talents who have come together to showcase their creative artwork. “Through the exhibition, we hope that audiences will look beyond their preconditions and see them for who they really are – beautiful souls and artists in their own right, deserving equal opportunities, standing shoulder to shoulder with their peers.” The exhibition launch event included the unveiling of “Rhythm Interactive Special Enabler” (RISE); an instructional book on the practical use of percussion for therapeutic benefits. This book, authored by Dr. Tan Swee Chuan and Edwin Nathaniel, is dedicated towards developing the musical talent of gifted children, providing insights into teaching students with different types and varying levels of learning challenges. The book launch was supported by Musicians for Musicians (MFM). Apart from the exhibition, YTM is also introducing its “Ramadan Buffet at Muzium Telekom” by Nomad Market, offering many local and international varieties to delight any food lover. The Ramadan Buffet is set to begin daily from 11th of April 2022 every day and on weekends; complete with a Ramadan Nite Bazaar with stalls selling goodies from local artists and entrepreneurs! YTM and its partners invite all to come and experience the free-admission SESAMA exhibition, from 2nd – 30th April 2022 (12.00PM – 6.00PM, Tuesday to Sunday) showcasing the journey of five gifted artists. Come and join us for Iftar and be inspired by the amazing artwork during this holy month of Ramadan.
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