27 Jul 2019
Better internet experience for Streamyx and unifi customers nationwide
TM Submits Plan to KKMM and MCMC
On the back of the successful upgrade of 973,000 unifi customers to higher speeds, Telekom Malaysia Berhad (TM) today submitted a plan to the Ministry of Communications and Multimedia (KKMM) and Malaysian Communications and Multimedia Commission (MCMC) to address the remaining 934,000 Streamyx and unifi customers to further increase the overall coverage and internet quality of the nation.
The announcement of the plan was made by Tuan Haji Rosli Man, Chairman of TM Group, at the press conference in conjunction with Kembara Digital Malaysia held in Ipoh. Also present at the event were YB Gobind Singh Deo, Minister of Communications and Multimedia; Dato’ Suriani Dato’ Ahmad, Secretary General of KKMM; Tuan Al-Ishsal Ishak, Chairman of MCMC; Dato’ Noor Kamarul Anuar Nuruddin, Group Chief Executive Officer, TM; and Imri Mokhtar, Chief Operating Officer, TM.
TM intends to also seek support from Government of Malaysia for this implementation utilising existing funding to deliver better broadband services to rural and sub-urban areas, in line with the National Fiberisation and Connectivity Plan (NFCP).
TM will be addressing the copper network challenges via various technologies such as fibre, wireless and GigaWire in a network rollout which will involve a phased customer migration starting today until 2021. It is expected that 70% of these customers will be able to enjoy unifi services by end 2020.
TM also announced a new entry level broadband package of up to 8Mbps at RM89 a month for residential customers. Meanwhile, existing Streamyx residential customers will enjoy this offer at RM69 a month. In addition, a wireless broadband alternative will be launched to address the issues faced by Streamyx customers today; while the network is being rolled out until 2021. Details will be announced very soon under its #khabarbaik programme.
Tuan Haji Rosli said, “We are committed to resolve the Streamyx issues and believe that the plan is the way forward to address not only the limitation of the copper broadband network, but also to lay the foundation for a better internet experience for all existing and future customers nationwide. We look forward to a collaborative approach, working closely with the Government, Ministry and MCMC to effectively deliver high speed broadband experience towards realising Malaysia’s Digital Nation aspirations.”
TM completed its internet upgrade programme in April 2019 with 973,000 unifi customers upgraded to 10 times the existing speed; 266,000 Streamyx customers in unifi coverage areas upgraded to unifi and 226,000 Streamyx customers in non-unifi coverage areas upgraded to 2 times existing speed where technology permits. This exercise has helped to uplift Malaysia’s position in global high speed connectivity rankings. In February 2019, the Speedtest Global Index by Ookla reported that fixed broadband download speeds in Malaysia increased by almost threefold to 70.18Mbps as compared to 22.26Mbps a year ago. Malaysia is now ranked 28th in the world as compared with 56th in 2017. Further, the MCMC has also reported that the number of fixed broadband subscriptions with download speeds of more than 100Mbps have risen tremendously from 150,000 in 2017 to 1.2 million subscribers in 2018.
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TM reports operational improvement for 3Q 2019 amidst challenging environment
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Stripping off non-operational items, Normalised PATAMI stood at RM810.9 million, higher by 53.7% against the same period last year. The total capital expenditure (CAPEX) was within guidance at 8.8% of revenue or RM736.0 million. Out of the amount spent, 16% was made for Core Network, 58% for Access and the balance 26% was made for Support System. unifi updates: Increased YTD convergence penetration to 55% of TM Households compared to 48% in 30 September 2018. Total broadband customers as at 30 September 2019 was more than 2.15 million. #khabarbaik customer experience related initiatives in 3Q2019: Streamlined all Streamyx packages to a new unifi Lite plan at RM69/month for existing Streamyx customers. Introduced unifi Air to elevate the internet experience of existing Streamyx customers residing in TM's LTE coverage areas. Launched an all-in-one app; myunifi for an easy experience in managing unifi account. 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TM GLOBAL updates: TM as the National Telecommunication Infrastructure Provider continues to serve as the industry backbone - serving and collaborating with all other licensed operators in Malaysia as the strategic enabler of the Government's National Fiberisation and Connectivity Plan (NFCP) towards reaching more underserved areas nationwide and supporting 5G requirements with its ready and upgraded network infrastructure. Dato' Noor Kamarul Anuar Nuruddin, Group Chief Executive Officer, TM, commenting on the results: "Overall, in 3Q 2019 we saw continued improvements in our fundamentals. I'm pleased to report that our cost management initiatives under our performance improvement plan carried out since last year continues to yield results with profitability improvement. We have managed to keep a closer eye on our operational efficiencies to deliver sustained profitability with lower YTD OPEX/revenue. 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This commitment is reinforced with our participation in the 5G demonstration projects and our preliminary moves toward building infrastructure readiness. In the next few months, we will be showcasing our 5G use cases in SS15, Subang Jaya, Selangor and Langkawi, Kedah in collaboration with local municipal councils and other potential partners. The use cases will cover Big Data Analytics, Smart City, Smart Tourism and Smart Agriculture clusters. The deployment of our tested and proven 5G-enabled smart solutions for the showcase are testament of our commitment in humanising technology towards making life easier, and enriching the quality of life for all Malaysians." Prospects for the Financial Year Ending 31 December 2019 The Group's performance improvement initiatives and efficient cost management continue to improve our profitability. Our focus remains toward our customers, and to strengthen the Group's performance by investing to improve customer experience across segments to grow our revenue.
TM extends ‘JASA Pack’ unifi mobile plan to all PDRM officers & staff to support their digital lifestyle
A specially priced unifi Mobile ‘JASA’ offers unlimited calls, data and SMS available for subscription starting today As the one and only brand in Malaysia that offers a truly converged broadband services to Malaysians nationwide, Telekom Malaysia Berhad (TM) today reiterates its appreciation for the contributions of Polis DiRaja Malaysia (PDRM) to the nation with the extension of its unifi Mobile ‘JASA’ Pack to all PDRM officers and staff. The specially priced unifi Mobile plan was launched by Datuk Bazlan Osman, Acting Group Chief Executive Officer, TM and Tan Sri Dato’ Sri Mohamad Fuzi Harun, the Inspector General of Police. Also present were other police officers and PDRM staff of various ranks. Speaking at the launching ceremony, Datuk Bazlan said, “We are happy to further extend our unifi Mobile ‘JASA’ Pack plan, a specially priced plan now available for all PDRM officers across all ranks. The offering of this special package is to appreciate their sacrifices for and contributions towards the country and a reflection of our unwavering support towards uniformed bodies such as PDRM. This ‘JASA’ Pack plan offers a converged broadband services and enable them to enjoy unlimited data, calls and SMS via unifi Mobile at an affordable price for their daily communication needs; it is a perfect plan for their digital lifestyle, true to our brand promise, “Life Made Easier”.” “Over the years, TM has been working closely with PDRM for many successful initiatives towards enhancing the national security. For the past 21 years, TM is the main supporter for ‘Ops Selamat’ road and home safety campaign in reducing the road mishaps rate and to increase awareness on home safety and driving safety during festive season. We also work closely with PDRM on preventive measures via various collaborative activities. Leveraging on our extensive connectivity, collective expertise and experience over 30 years of managing various call centres, we are committed to play an important role in the public safety area towards delivering enhanced emergency services. This is to ensure that members of the public are able to reach any of the emergency agencies during emergency situations. This is in line with our aspiration to become the Government’s trusted ICT partner,” he elaborated. The unifi Mobile ‘JASA’ Pack is available to all PDRM officers and staff who are existing or new unifi and Streamyx subscribers. Specially priced at only RM59 per month, unifi Mobile ‘JASA’ Pack can be subscribed at all TMpoint outlets nationwide and subscribers can enjoy unlimited data, calls and SMS with no contract. The plan can be subscribed with a new mobile number or by maintaining the existing mobile number via port in. The unifi Mobile ‘JASA’ pack special promotion for PDRM officers is available for subscription until 31 March 2019 and a PDRM staff ID will be required as verification document during the registration process. Initially, earlier this year, TM launched the similar package of unifi Mobile ‘JASA Pack’ plan for teachers and officers under the Ministry of Education. For further information on TM, visit www.tm.com.my
unifi business unveils ecommerce & cloud solutions to accelerate MSME digital adoption
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