21 Apr 2022

unifi business unveils ecommerce & cloud solutions to accelerate MSME digital adoption

unifi business unveils ecommerce & cloud solutions to accelerate MSME digital adoption Article Header

unifi Business Suite now includes eCommerce Hub, Cloud Storage, and Cyber security providing MSMEs the convenience, security, and tools to grow their business in the digital era

unifi Business recently unveiled exciting new features in its suite of solutions for Malaysia's Micro, Small and Medium Enterprises (MSMEs), which would enable them to upscale rapidly and accelerate their digital business transformation. Offering a unified ecosystem of consultation, connectivity, digital solutions and specialised services, unifi Business aims to secure its position as the preferred digital partner for MSMEs as the sector recovers from the effects of the pandemic.

Established as a one-stop centre for all business needs, the unifi Business suite now includes:

  • unifi eCommerce Hub: Designed to connect and maximise growth opportunities seamlessly, this solution offers a single and integrated platform, with an easy-to-use interface. Entrepreneurs can sync their offline and online sales channels, manage product inventories, orders, monitor sales and revenue, as well as manage social media enquiries. They can even build interactive websites with live chat and built-in online payment features.
  • unifi Cloud Storage: To help businesses manage the often tedious task of storing valuable information, this solution brings flexible, safe and scalable data storage. It also provides access for multiple users and secured encryption for better business productivity. Hosted locally at TM's Green Data Centre certified facilities, unifi Cloud Storage provides a secure home for important files and information so businesses can focus on growing and being profitable.
  • Cyber Security solution: To assist MSMEs in securing their business against cyber threats, this easy-to-deploy and straightforward-to-manage solution allows them to get on with the important stuff – like generating revenue and growing business. Supported by a world-leading cyber security provider, the solution protects important things that matter to businesses regardless of IT skill level, providing "Always On-Security for Always-On Businesses". It will be available for subscription starting 22 April 2022 onwards.
  • unifi Business Club (uBC): All unifi Business customers will enjoy member benefits of the uBC, which include access to relevant and current content at its portal (https://ubc.unifi.com.my). Here, they can find insightful and inspiring content such as webinars, talk shows, live chats, events, business tips and articles to help them navigate the business world. uBC members will also enjoy access to financial assistance, productivity boosters, digital marketing platforms, tools and community engagement programmes that are tailored to a variety of business needs.

Commenting on the new suite of offerings, Mohamad Yusman Ammeran, Head of SME Segment, unifi said, "MSMEs form the backbone of our economy and they need to take timely advantage of the digital boom, which presents an ideal opportunity to navigate towards more sustainable growth. Digitalisation done right is the way to go: unifi Business is primed to help them get back on their feet, come back stronger and achieve positive gains through its innovative digital solutions."

According to industry analysts, building a strong digital presence is critical in today's connected era, the lack of which accounts for the failure of many MSMEs during the pandemic. To stay competitive, businesses need to make their products and services offering available online and participate in the burgeoning local and regional eCommerce market.

Yusman added that unifi will be with MSMEs, guiding them on their digitalisation journey. "Our certified unifi Business Consultant team is another testament to our commitment to serve MSMEs. They are certified with the International Certification for Digital Literacy (ICDL) and will offer continuous support and guidance," said Yusman. "Our multiple business solutions for MSMEs demonstrate TM's support for the Government's initiatives, such as JENDELA and MyDIGITAL, and are aligned to the Group's role as the enabler of Digital Malaysia."

Domestically, Malaysia's eCommerce value soared by 22% to RM801bil in 2021 after registering an income of RM658bil in 2020 for the period of January - September, according to the latest data from the Department of Statistics Malaysia (DOSM). As MSMEs represent 97.4% of overall business establishments in the country, they play a significant role in strengthening Malaysia's digital economy growth.

In addition to the digital solutions, MSMEs can now enjoy up to 50% savings or get a RM5,000 matching grant, as part of the Pelan Jana Semula Ekonomi Negara (PENJANA) initiative announced by the Government in 2021. This is an opportunity for MSMEs to increase their productivity while reducing their operating cost.

For more information on unifi Business Solutions and MSME Digitalisation grant offerings, please visit www.unifi.com.my/business/smegrant.


13 May 2022
TM Wholesale signs with globe to level up gaming and e-sports services in the Philippines

Partnership will enable Globe to leverage e-sports services utilising Swarmio’s plug and play Ember gaming platform for improved performance ​TM Wholesale, the wholesale arm of Telekom Malaysia Berhad (TM), has signed a collaborative agreement with Globe Telecom (Globe), for a nationwide rollout of Globe’s co-branded gaming solution called Globe Gamer Grounds powered by Ember in the Philippines. The partnership will provide Globe with access to Swarmio’s plug-and-play Ember gaming platform that will enhance Globe’s gaming and e-sports services and bring it closer to its millions of mobile and broadband end users. Leveraging TM’s established global network and infrastructure ecosystems, the platform enables Globe’s customers to enjoy ultra-low latency gaming experiences with faster download speeds. As the leading digital solutions provider in the Philippines, Globe operates nationwide fixed-line and broadband networks throughout the country, serving over 86 million mobile customers. Beyond providing telecommunications services, the Globe Group of companies also has a significant presence in various digital solutions businesses, leveraging its substantial customer base, distribution capabilities, and strategic partnerships to establish a footprint that spans numerous industry sectors including fintech, healthcare, entertainment, adtech, e-commerce, manpower, IT services, and venture capital. “We are thrilled to collaborate with Globe as the gaming and e-sports industry is now considered the world's biggest entertainment industry, with ASEAN gamers dominating the market. As a regional operator, TM Wholesale takes pride in making superior gaming experiences accessible to the industry via our wholesale offerings which provide a seamless and high-quality digital experience to users. This collaboration also aligns with our vision to create a more vibrant digital ecosystem throughout the region,” Amar Huzaimi Md Deris, Executive Vice President of TM Wholesale stated. Ralph Aligada, Head of Globe Games and Esports said, “With Globe's all-in-one gaming platform, the community of gamers will enjoy a seamless and high quality digital experience. We aim to excite all gamers regardless of age and skill level across the Philippines. We are hopeful that with this agreement, there will be more opportunities and innovative solutions that would benefit our gaming community and users in the country, perhaps even across the region.” Previously, TM Wholesale and Swarmio Media, a Canada-based gaming and e-sports technology company established a partnership to provide accessible and high-quality digital gaming and e-sports services throughout ASEAN. This partnership with Globe marks a breakthrough in TM’s collaboration with Swarmio Media, enhancing e-sports gaming and levelling up digital experiences for the Philippines and across the region.

07 Dec 2022
TM One Smart Healthcare solutions to enhance digital patient experience at Ramsay Sime Darby Health Care

Malaysia’s first healthcare provider to leverage TM One Smart Patient Suite solution TM One, the enterprise and government sector solutions arm of Telekom Malaysia Berhad (TM), today inked a Memorandum of Understanding (MoU) with Ramsay Sime Darby Health Care (“RSDH”) to collaborate on Smart Healthcare and other business solutions for the RSDH group of hospitals. The MoU was signed by Shazurawati Abd Karim, Executive Vice President of TM One, and Peter Hong, Group Chief Executive Officer, RSDH. Aimed at improving patient experience and enabling innovative transformation for essential in-patient services, the collaboration marks the first in Malaysia to leverage TM One’s Smart Patient Suite solution, by harnessing the power of the Internet of Things (IoT) to provide automation and surround control. Shazurawati Abd Karim, Executive Vice President, TM One said, “We are honoured to be working with RSDH to serve as the enabler of their next advantage today and tomorrow, bringing Malaysian healthcare and digital progress for all. TM One’s Smart Patient Suite, under its Smart Healthcare solutions, enables users to customise their in-patient environment for a more positive patient care experience.” Peter Hong, Group Chief Executive Officer, RSDH, said, "We are pleased to mark a milestone with this collaboration, as ParkCity Medical Centre will be the first hospital under the Group to pilot TM One’s Smart Patient Suite solution. Given the evolving nature of the healthcare system, we strive to continuously offer solutions that will elevate our patients' experiences by accommodating their needs through the adaptation of digital technology. Backed by TM One’s comprehensive digital support, we are confident that this will contribute to driving the evolution of Malaysia’s healthcare ecosystem moving forward.” TM One is also looking into the co-creation of smart solutions that will offer predictive and preventive intervention, as well as improve monitoring and medication adherence. Wellness wearables, for example, will allow high-risk patients who have received care at medical facilities to transition as outpatients quicker and continue self-monitoring in the comfort of their homes, with healthcare professionals leveraging real-time analytics for patient care administration. “Technology is reshaping the relationship between patients, healthcare providers, and the healthcare system, enabling us to move towards patient-centric, prevention-focused and outcome-driven healthcare. The Internet of Medical Things (IoMT), will empower healthcare providers with data and analytics to improve the quality of patient care while maximising operational efficiency,” added Shazurawati. This two-year collaboration with RSDH follows the launch of TM One’s Sphere Programme, which brings together Malaysia’s leading technology and smart solution partners to create an ecosystem that will help springboard enterprise and government sector innovative transformation. Since its launch in October 2022, the alliance has registered close to 50 partners. ​“At TM One, we look forward to collaborating with partners to offer innovative healthcare solutions to the public. The digital transformation of enterprises and the government sector will change the way they serve today’s digitally-enabled customers and communities,” Shazurawati concluded.​

10 Feb 2021
Telecommunications operators continue to support home-based teaching and learning with free 30GB internet per month

Telcos also providing free WiFi connectivity for students at selected PPR communities and have extended operating hours of Pusat Internet Komuniti PETALING JAYA, 10 FEBRUARY 2021 – Telecommunications operators Celcom Axiata Berhad ("Celcom"), Digi Telecommunications Sdn Bhd ("Digi"), Maxis Berhad ("Maxis"), U Mobile Sdn Bhd ("U Mobile"), and Telekom Malaysia Berhad ("TM") through unifi Mobile, are continuously supporting the rakyat's learning needs with free 30GB Productivity Internet per month (free 1GB internet daily), for learning and productivity tools as well as for news website browsing until 30 April 2021. Since April 2020, all active Postpaid and Prepaid customers of the respective operators have been able to enjoy 30GB Productivity Internet per month, except for social media, gaming, video and music streaming, over and above customers' monthly data allocation from their existing plans. Customers are advised to refer to their respective operators for more information on how to access the daily free Internet offers and the list of services included. Furthermore, telco operators will continue to support the rakyat at selected People's Housing Projects (PPR) by providing free WiFi and extending operating hours of Pusat Internet Komuniti (PIK) during these challenging times.  A total of 130 PPR and 54 PIK nationwide will focus on supporting students from B40 families with free connectivity that aims to facilitate Home-based Teaching and Learning (PdPR) due to the Movement Control Order (MCO). In addition to the free 30GB internet per month, the operators have also provided a special prepaid data pass for SPM and STPM students, as well as students in higher learning institutions. The prepaid data pass offers 15GB data per month for as low as RM20 per month and the passes are available for eligible students from 6 January 2021 until end of April 2021.    The joint industry initiatives are part of its continuous relief efforts driven together with the Malaysian Communications and Multimedia Commission (MCMC), the Ministry of Communications and Multimedia as well as the Permai Aid Package as recently announced by the Prime Minister of Malaysia, YAB Tan Sri Muhyiddin Yassin. Telecommunication operators will also continue to offer free and unlimited access to a range of information-related apps and services to ensure Malaysians stay updated on the latest credible news on COVID-19. The list includes MySejahtera and MyTrace apps, and important health websites and hotlines such as the CPRC Hotline, Ministry of Health and World Health Organization websites, and more.


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