20 Sep 2023
Unifi And Multimedia University Own The Night; Deliver Engaging Student Experiences Powered By UNI5G
Kuala Lumpur, 20 September 2023 - Unifi, through its Unifi Mobile arm recently held its Uni5G Own The Night Live Unstoppable campaign to showcase the power of 5G for the students and staff of Multimedia University (MMU).
Organised over three fun-filled days, the event showcased 5G’s capabilities with activities such as a Mobile Legends e-sports competition and the nation’s first on-campus Silent Music Festival. The Silent Music Festival included homegrown talents such as DJ Bad Habits, Luqman Podolski, and Midnight Fusic among others. The event was also filled with other engaging and exciting activities such as a glow in the dark mural painting, bazaars, and night photography workshops.
Jasmine Lee, Executive Vice President, Unifi Mobile said, “We’re pleased to collaborate with sister brand MMU to bring this event to their students and staff. Through this campaign, we aim to showcase how 5G can improve their experiences across social interactions, lifestyle and creative passions, and even their side gigs, enabling them to tap into more possibilities driven by high speed 5G connectivity.
“As we transform towards becoming a human-centred TechCo, with Unifi Mobile’s 4G offerings reaching 95% population as well as the recent accolade by *Ookla® as the nation’s best mobile video experience, we are advancing 5G to the public as mobile connectivity will drive the next phase of Malaysia’s digital transformation. In the coming months, we hope to bring this event to more campuses and share Uni5G through our Unlimited Larut Malam pass which is at double the speed. There are also passes that will allow you to share your internet connection, all at a very affordable price,” she explained.
Prof. Dato’ Dr. Mazliham Mohd Su’ud, President and Chief Executive Officer of MMU, echoed, “We welcome this collaboration with Unifi Mobile to provide our students with the opportunity for beyond the classroom experiences. This engagement complements our continuous effort to reimagine the MMU campus lifestyle. With the introduction of new types of activities, MMU is able to measure and sample students’ adaptability in real time through their exposure to the next big thing in digital technology, whilst interacting with peers who share their interests and passions.”
* Based on analysis by Ookla® of Speedtest Intelligence® data for Q1-Q2 2023. Ookla trademarks used under license and reprinted with permission.
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unifi is now available in Mukah!
TM continues to empower the digital transformation in sub-urban and undeveloped areas Telekom Malaysia Berhad (TM) continues to strengthen its position as Malaysia’s Convergence Champion, bringing unlimited experiences, unmatched choices and unbeatable value to customers in Sarawak with its comprehensive suite of High Speed Broadband service offerings when the Company, through TM Sarawak recently expanded its unifi service to Mukah Division, in Mukah, Sarawak. A launching ceremony to celebrate the milestone was held at the Resident Office for Mukah Division and graced by Hajah Hamdiah Haji Bakir, the Resident of Mukah Division, together with Jafer Sadig Abdul Lathiff, State General Manager, TM Sarawak and Awang Abdul Khairulannuar, Business Head, TM Sibu. In her speech, Hajah Hamdiah said, “The unifi service offering in Mukah is timely as Sarawak is currently embarking on digital economy to further propel its economic growth. The telecommunication infrastructure to support high-speed internet connectivity needs to be made available in order for digital economy to be adopted successfully for the benefits of the business and residential communities in Mukah. As the nation’s trusted telecommunications services provider, with its extensive network and expertise, we believe TM is more than capable to facilitate our digital transformation journey. We hope TM will continue to further expand its unifi service throughout the state not only covering the urban areas but also the sub-urban and rural areas to bridge the digital gap with their urban counterparts.” Meanwhile, Jafer Sadig said: “The expansion of TM’s unifi service in Mukah fulfills the demand from our customers and it will enable the local communities, specifically in Mukah, Sarawak to enjoy fully converged communications services; unifi Broadband, unifi Mobile, unifi Wifi and unifi TV. The availability of unifi in Mukah is hoped to spearhead Sarawak’s Digital Economy, bridging the digital gap, connecting people wherever they are via digital connectivity, encouraging online e-commerce, e-banking and e-payments; true to our brand promise of Making Life and Business Easier, for a better Malaysia. We also would like to take this opportunity to acknowledge the hard work and dedication of the entire Warga Keluarga TM who have made this achievement possible. As the nation’s key partner in supporting the Government’s inspiration of providing High Speed Broadband access with an affordable price, we are committed to transform the landscape of Sarawak with advanced telecommunications services to spur the economic growth via digital opportunities at the urban areas as well as the sub-urban areas.” With this expansion, unifi is now available in Mukah in key areas which include Politeknik Mukah until Kingwood Resort, Menara Pehin which houses most of the State Government departments in Mukah including Regional Corridor Development Authority (RECODA) - the administrator for Sarawak Corridor of Renewable Energy (SCORE). The expansion will also include Jalan Orang Kaya Setiaraja and Jalan Petanak which will receive the service by end of September 2018. Further expansion will cover other areas such as Jalan Medan Setiaraja, Jalan Tellian, Jalan Hj Latip, Jln Kampung Pinang, Jalan Mohammad Fauzi, Taman Pelita Jaya and Jalan Mukah/Oya while other locations will be fiberised by unifi in stages. “In line with the Broadband Improvement Plan, I’m also excited to share that our new unifi package, unifi Basic are now available for everyone at an affordable price of RM79 per month, bringing Malaysia in the group of other neighboring Asian countries (other than City State Countries) which offer fixed high speed broadband of 30Mbps at an affordable price,” Jaffer continued. New unifi Plans unifi is now available with simplified offerings in two (2) new plans to cater to the dynamic needs of all customers. The existing unifi Basic plan which offers the speed of 30Mbps (60GB quota) at RM79 per month is now open for all. Subscription to this plan will come with 17 free channels on playTV@unifi app which can be downloaded on Apple Store or Google Play. For customers who prefer unlimited quota to cater to their advanced digital lifestyle such as online entertainment, home surveillance, e-sports among others, the new unifi 100Mbps plan is available at only RM129 per month. This will come with unifi TV’s choice of premium entertainment packages with either Aneka Plus, Varnam Plus or Ruby Plus package. In Sarawak, unifi is currently available at 24 areas comprising more than 172,000 premises passed in 24 areas such as Kuching, Samarahan, Sri Aman, Sibu, Bintulu, Miri, Limbang among others. To date, there are over 75,000 unifi customers in Sarawak. To find out more on unifi’s latest offerings, please visit unifi.com.my.
UNIFI TV BRINGS FIFA WORLD CUP 2026™ TO MALAYSIA AS THE OFFICIAL BROADCASTER
KUALA LUMPUR, 6 June 2026 – Unifi TV will bring the excitement of the FIFA World Cup 2026™ to football fans across Malaysia, offering comprehensive coverage of all 104 matches live across three dedicated channels for less than RM1 per match.Giving fans the freedom to enjoy the tournament anytime, anywhere, Unifi TV’s World Cup offering will be available to both Unifi TV and non-Unifi TV customers, making it accessible to a wider audience nationwide in high-definition watching experience.The full season pass is priced at RM60, while Unifi TV customers will enjoy an exclusive discounted rate of just RM50. New customers can qualify for this special offer by subscribing to a Unifi TV Pack from as low as RM12 per month. The FIFA World Cup 2026™ season pass will also include access to all of Unifi TV’s 70+ premium channels including HBO, Cinemax, AXN, beIN SPORTS, SPOTV, tvN Movies and more, from 11 June to 10 July 2026. Fans can also opt for the RM20 daily pass, available from 12 June 2026 onwards.Unifi’s business and hospitality customers will also enjoy dedicated packages for shared viewing experiences.Through the Unifi TV platform, viewers will enjoy high-definition viewing for every match live, along with highlights, full-match replays and other related content throughout the event. This enables a seamless and uninterrupted viewing experience across various devices, including Smart TVs, mobile phones, tablets or via the web.Anand Vijayan, TM’s Chief Business & Consumer Officer said, “We are excited for this opportunity to further strengthen Unifi TV’s position as the home of entertainment in Malaysia. This offering reflects our continued commitment to bringing large-scale live content to Malaysians while reinforcing Unifi TV as a leading digital platform for sports and entertainment.“As one of the world’s most anticipated sporting events, the FIFA World Cup 2026™ deserves a viewing experience that is accessible, seamless and immersive. With Unifi TV, fans across Malaysia can enjoy all 104 matches in HD, whether they are existing Unifi customers or new viewers joining us for the World Cup.”To subscribe to Unifi TV’s FIFA World Cup 2026™ passes, customers can visit https://unifi.com.my/fifaworldcup2026 starting today. Existing Unifi customers can also purchase their passes via the MyUnifi app, Unifi Selfcare Portal or Unifi TV 2.0 app.
unifi introduces five #unificares initiatives as commitment to deliver the unifi promise on customer experience
The initiative is unifi’s commitment to place customer experience as its No. 1 priority With a strengthened commitment to deliver the ultimate customer experience, unifi, Malaysia's leading convergence provider, today introduced five #unificares initiatives to transform its end-to-end customer experience (CX). As a technology company, unifi understands that customer expectations evolve together with the adoption of technology. This is why unifi aims to transform end-to-end customer experience with a renewed focus that ensures the customers' needs are met -- this is the unifi promise. To deliver on this promise, Telekom Malaysia Berhad (TM), has invested heavily over the years in both its customer support capabilities and network to deliver the best customer experience possible. The new #unificares initiative is also an expression of the company's commitment towards its loyal client base. unifi has the highest market share in the local Internet Service Provider (ISP) space. Speaking to the media at a virtual briefing from Menara TM today, TM's Chief Marketing Officer, Shanti Jusnita Johari, said #unificares is a testament of the company's continuous efforts to put customers first. "TM and unifi are walking the talk when it comes to customer satisfaction. Our 24-hour service restoration guarantee is the first of its kind in the industry. It is our commitment for unifi customers to continue to get the best broadband experience," said Shanti. She added that unifi's new bold undertaking was in keeping up with users' demands for reliable connectivity, among both the consumers and business segments especially as the micro, small and medium enterprises (MSMEs) focus on recovery and growth as well as consumers with continued hybrid working and learning arrangements following the pandemic. A good and reliable broadband access is highly critical in the "new normal". Five revolutionary #unificares initiatives unifi today announced five revolutionary initiatives to raise its game in CX. The 24-hour service restoration guarantee is among five new customer-focused initiatives under the #unificares campaign to enhance its broadband experience by reducing downtime to the absolute minimum. If unable to restore within 24 hours from complaint submission, customers will receive RM50 billing rebate compensation, redeemable via myunifi app within 30 days. It is the first of its kind in the local telecommunication industry and a commitment to its customer first strategy. This 24-hour service restoration guarantee starts 30 November 2021 and compensation eligibility is for customers subscribing to 100Mbps and above. Another innovation introduced with the campaign is unifi's Proactive Service Alert; an early detection and intervention system that ensures early notifications and speed of resolution to customers. Affected customers are alerted for restoration via SMS and the myunifi app push notification. Other customer-focused initiatives introduced in conjunction with the campaign are Easyfix self-serve tool, Service Tracker and unifi Elite experts. Easyfix is an easy visual based self-serve tool that enables customers to self-diagnose and do a quick troubleshoot on internet connection, telephony or unifi TV services. If an issue is unresolved, the Easyfix tool will automatically create a service ticket for immediate action by the unifi Care Crew or connect users to a unifi live chat agent for further assistance. Easyfix can be accessed anytime on the myunifi app under 'Support' or at easyfix.com.my. Service Tracker allows customers to view and track status of service and technical requests in real-time including details of the assigned TM Care Crew, via the myunifi app. Users can easily access the Service Tracker under 'My Activity' from their Account page. unifi Elite is a group of WiFi experts who are specially trained to provide customers with tailor-made consultation and solutions to further enhance their connectivity experience at home or business premises. unifi's track record in CX is well-established. Recently, it has been chosen as the sole Malaysian recipient for the "Brand of the Year'' award for the "Broadband / ISP" category, an award that is held under the auspices of the London-based World Branding Awards. This is the second consecutive year it won the award. Last year, it also won the "Best Fixed Home Broadband Service Provider" and "Best Business Fixed Broadband Service Provider" categories in the PC.com Best Product Awards 2020. TM continues to invest in future growth by modernising its network and technology platforms, to deliver the best current and future. TM is the only telco in Malaysia which has ventured into proactive service capabilities to elevate CX and digital tools to give added convenience to customers. Meanwhile, TM Chief Network Officer, Mohamed Tajul Mohamed Sultan, who was also present at the media briefing said the increase in usage and demand for unifi services following the pandemic had driven the company to up its connectivity game. "Even before this, public feedback shows that unifi's service quality is among the best. But we are not resting on our laurels. We want to raise the bar even higher because customer experience is paramount," added Mohamed Tajul. To achieve this, TM has invested over RM 1 billion in 2021 to uplift the customer experience in both its customer support capabilities and network improvements. This is to ensure that unifi continues to deliver unparalleled solutions to its customers. Users can visit unifi.com.my/unificares for more information on the unifi promise. The myunifi app can be downloaded from the Google Play Store as well as the Apple App Store.
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