30 May 2023
TM BAGS TOP TECH AWARD FOR ITS DIGITAL WORKFORCE SOLUTION
Telekom Research & Development Sdn Bhd (TM R&D), the innovation arm of Telekom Malaysia Berhad (TM) wins the “Digital-Utilities” Award for its smart workforce management solution known as FORCE at the recent Malaysia Technology Excellence Awards 2023 (MTEA), organised by the Asian Business Review.
This is the seventh award received by TM R&D from MTEA in the last five years, spotlighting its role in accelerating the use of advanced technology and mobile-first approach to spearhead industrial productivity and operational efficiencies as Malaysia transitions into a digital economy.
Through cross learnings from deployment within the TM ecosystem, TM R&D’s advanced analytics software in the FORCE platform measures and reports business performance metrics in real-time. This enables fast-paced businesses to make precise data-driven decisions to improve complex tasks scheduling of large fieldwork teams across geographies that in turn, significantly ease resource planning and operational costs.
Commenting on the achievement, Dr. Sharlene Thiagarajah, Chief Executive Officer, TM R&D said, “In promoting growth mindsets through innovation and capacity-building, TM R&D has been consistently recognised for advancing tech solutions to meet fast-evolving digital needs of today’s competitive businesses. Our work in R&D is helping companies in the region adopt automation and digital solutions in improving workforce productivity and efficiency which translates into reducing cost of doing business.”
“FORCE provides operational efficiencies and first-class customer experience by automating day-to-day tasks of large field teams. It proves to be an indispensable tool not only for its ability to automate functions of a workforce but also in enabling seamless execution of digital solutions. Today, FORCE can be effectively deployed in key sectors such as the Water and Utility Industry, IT Services, Public Services, Manufacturing, Hospitality and Plantation Management,” added Dr. Sharlene.
The workforce management solution is designed to enable the adoption of digitalisation progressively within the organisation’s own growth strategy, allowing it to rapidly reap benefits with minimal costs. Dr. Sharlene concluded, “Winning this award inspires us to create smarter digital solutions in line with TM’s transformation towards becoming a human-centred TechCo and enabling a more Digital Malaysia.”
For more information about TM R&D and its innovations, visit www.tmrnd.com.my or email your inquiry to business@tmrnd.com.my or follow them on LinkedIn (TM Research & Development) for more news and updates.
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unifi TV service disruption nationwide, service estimated to resume later this evening
At approximately 9:50pm on 3 January 2022, unifi TV services experienced service disruption nationwide due to impact to the power system triggered by a fire that affected the “Uninterruptible Power Supply” (UPS) equipment at TM IT Complex in Cyberjaya. The Fire and Rescue Department of Malaysia (Bomba) took control of the situation to extinguish the fire and ensure the safety of the premises. We have received the necessary building assessment and clearance from Bomba at 4.00am. The building block was not in full operation at the time, with only a small number of employees on site. There have been no reports of injuries. The cause of the fire is unknown at this stage and TM will fully cooperate with any investigation as required by authorities. An immediate announcement has been released on TM’s social media channels to notify our affected customers and we have since ramped up our customer service engagements to attend to calls and enquiries. This incident has caused unifi TV service interruptions affecting close to 300,000 of our unifi TV viewers. Other TM and unifi services are not affected. We are working tirelessly with our contractors and engineering teams to ensure that services are being restored gradually, with power restoration expected to be completed by 12 noon today. unifi TV is estimated to resume its services by 3.00pm today. However, TMpoint Cyberjaya will remain closed temporarily due to low power supply. We apologise for any inconvenience this may have caused our customers, and will continue to prioritise the safety and well-being of our employees and contractors during this restoration process. More regular updates are available on TM’s social media channels, or visit our website at https://unifi.com.my/unifi-alerts for updates.
TM Advances STEM Education at 35 Schools Nationwide, Launches TMFS Programme
PENANG, 26 November 2025 – Yayasan TM (YTM), the foundation arm of Telekom Malaysia Berhad (TM), today launched the TM Future Skills (TMFS) programme at SMKA (P) AlMashoor, Penang, one of 35 schools nationwide adopted by YTM under the Government’s Sekolah Angkat Malaysia MADANI initiative. Representing YB Senator Datuk Seri Amir Hamzah bin Azizan, Minister of Finance II, the launch was officiated by YB Lim Hui Ying, Deputy Minister of Finance – marking an important milestone in expanding digital learning opportunities and strengthening students’ participation in science, technology, engineering and mathematics (STEM). As an all-girls school, SMKA (P) AlMashoor represents an important opportunity to strengthen female participation in STEM and inspire more young women to pursue future-focused fields. This aligns with the United Nations’ Sustainable Development Goal 5 (Gender Equality), particularly in ensuring equal access to education and promoting women’s involvement in science and technology. The school also exemplifies the inclusivity that TMFS aims to deliver across all 35 adopted schools which span remote, island, vernacular and religious schools. This diversity underscores TM’s commitment to ensuring that students, regardless of background or learning environment, gain equitable access to future-ready digital education. YB Senator Datuk Seri Amir Hamzah bin Azizan, Minister of Finance II, highlighted the importance of strengthening digital readiness in schools to support Malaysia’s long-term economic aspirations. “Initiatives such as TM Future Skills play a meaningful role in preparing students with the digital competencies needed to thrive in an increasingly technology-driven world, particularly for high-value sectors that drive national growth. This is an exemplary model of a collaborative effort between government, industry and schools, and I applaud TM for this programme.” TMFS provides students with structured exposure to STEM subjects through hands-on learning and practical application, including robotics, 3D design, coding, microcontrollers and AI-assisted learning tools. Beyond STEM modules, TMFS also offers teacher certification, digital and soft-skills training including AI learning and communication skills, as well as capability building activities beyond the classroom, such as sports and academic competitions. These components ensure a more holistic and integrated future skills experience for participating schools. A central feature of the programme is the TMFS Digital Hub. Equipped with 3D printers, robotics kits, programming and coding sets, the hub enables students to apply classroom concepts through real-world activities. Selected “nucleus” schools such as SMKA (P) AlMashoor will also extend the benefits of their Digital Hubs to surrounding satellite schools, contributing to the programme’s broader reach. Collectively, the TMFS programme is expected to benefit more than 60,000 students nationwide through shared learning, digital training and enhanced teacher readiness. TM Group Chief Executive Officer, Amar Huzaimi Md Deris, said, “TMFS plays an important role in developing Malaysia’s future digital talent. By expanding this programme to 35 schools nationwide, we are enabling more students to acquire the skills needed to succeed in a digital world. This reflects TM’s greater purpose as a nation builder - to nurture talent, broaden digital participation and support a more inclusive future for all Malaysians, in line with our aspiration to become a Digital Powerhouse by 2030.”
TM and Telin collaborate to enable opportunities and enhanced experience for the region’s digital ecosystem
TM Wholesale, the wholesale domestic and international business arm of Telekom Malaysia Berhad (TM) and Telin, a subsidiary of PT Telkom Indonesia, Tbk (Telkom), have recently signed a Memorandum of Understanding (MoU) to strategically collaborate and jointly explore opportunities on subsea cable business arrangements. The signing ceremony was held at the Grand Hyatt Hotel, Dubai recently, where TM was represented by Amar Huzaimi Md Deris, Executive Vice President of TM Wholesale and Telin was represented by its Chief Executive Officer, Budi Satria Dharma Purba (Budi). This new partnership will further strengthen the Business to Business (B2B) relationship between the two parties and broaden the collaboration while continuing to provide their customers with reliable, diversified and uninterrupted connectivity solutions. Commenting on the partnership, Amar Huzaimi Md Deris, Executive Vice President of TM Wholesale said, "TM Wholesale is committed to deliver greater reachability and resilient connectivity to our customers. This collaboration allows us to gain immediate submarine capacity in response to the growing demand for high bandwidth services. It also gives us more diverse connections and alternative routes connecting Malaysia to the rest of the world, while optimising our existing submarine capacity. Additionally, it will enable us to begin exploring the most cost-effective approach for future submarine cable investment projects that will benefit both parties and this region." Meanwhile, Budi Satria Dharma Purba (Budi), Chief Executive Officer of Telin said, "Telin and TM Wholesale share mutual interests, with the aim of serving our stakeholders with excellence. This time, we are excited to jointly explore opportunities in buying, selling, upgrading and investing activities, especially with regard to subsea cables. Telin's participation in global connectivity focuses on ensuring reliable connectivity in order to meet surging demand for fast internet due to trends such as flexible working arrangements, video streaming, and gaming. We believe that this collaboration will serve our stakeholders' needs accordingly." Currently, TM has 30 submarine cable systems, owned and leased, spanning more than 320,000 kilometres around the globe and Telin has 22 submarine cable system, owned and leased, with over 222,260 kilometres. Together, both parties can leverage on their respective capabilities to provide the highest service performance and best quality experience to all its customers. TM has been a long-standing partner of Telin in many aspects related to business solutions and are mutually delighted to work together in supporting ASEAN and other region's future digital demands for connectivity, digital infrastructure and solutions.
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