What is the minimum system requirement and compatible browser for supplier registration application?
The minimum system requirement are:
- Windows 10
- At least 1 GB of RAM
- Broadband Internet Connection (preferably unifi)
- Intermet Explorer version 11 with Compatibility Mode Enabled
For further system requirements details, please click Tools link at the left of the screen.
What is the next process after I have submitted the online registration form?
You will receive a set of questionnaires via your registered official or corporate e-mail and you should response promptly in order not to delay your approval process.
While registering online, can I save the information and continue later?
No. The screen will time-out after one hour from the moment you accessed the application screen. Due to security and validity reasons, Supplier must fill up all the required fields and complete the registration process continuously through to submission, once you start filling up the form on the registration screen. Therefore, you are advised to prepare all the necessary documentations before you start the online registration process.
How much is the registration fee for new registration, renewal of registration and the validity period? How to pay?
New Registration
The fee is RM150.00, non-taxable, which comprises of registration fee of RM100.00 and processing fee of RM50.00. The validity period is 2 (two) years from the approval date as TM Supplier. Online registration payment can be made by clicking link in Registration Confirmation email received after completion of registration application. Payment can be done by credit card or Internet banking. Alternatively, you can print payment slip with barcode found in the same Registration Confirmation email and bring it to any TMpoint kiosk to make payment.
Renewal
Renewal must be done from within TM SUS Portal. The fee is RM100.00, non-taxable, also for a validity of 2 (two) years from the expiry date of the earlier registration. For renewals/reactivation, payments are made against 'kod hasil' 641 for active registration & 649 for expired registration. See renewal steps here for details.
Foreign Company (company address outside Malaysia)
Payment of registration & renewal for foreign company must be via Telegraphic Transfer (TT). Payment by credit card is not allowed. Payment advice should be uploaded during application of registration.
For USD, please use
Beneficiary Name: Telekom Malaysia Berhad
Bank Name: JPMorgan Chase Bank Berhad
Bank Address: Kuala Lumpur Branch, Level 18, Integra Tower, The Intermark, 348 Jalan Tun Razak, 50400 Kuala Lumpur, Malaysia
Bank Account No: 6870904569
Swift Code: CHASMYKX
Other than USD, please use
Beneficiary Name: Telekom Malaysia Berhad
Bank Name: CIMB Bank Berhad
Bank Address: Menara UAB Branch, Menara UAB, No. 6 Jalan Tun Perak, 50200 Kuala Lumpur, Malaysia
Bank Account: 8000415776
Swift Code: CIBBMYKL
If I have further inquiries pertaining to online registration, whom should I contact?
For any enquiries, kindly channel to Supplier Enquiry Form.
Is there any exemption/waiver for supplier registration fee?
Exemption to registration fee shall be applicable to suppliers identified below:
- Government Agencies
- Non Governmental Organisations (NGO)
- Local Councils
- Universities and Colleges
- Panel Lawyers who are providing the services for the benefits of TM staff under TM housing loans
- Housing Developer or Supplier for PC and vehicle who are providing the services for the benefits of TM staff under TM housing or vehicle loans
- Hotels
- Supplier/landlord who provides property rental
What are the mandatory supporting documents to be uploaded?
Mandatory forms for vendors to upload online are as follows:
Private Limited/Public Limited companies incorporated before 1 March 2017:
1. Company profile
2. Organization chart
3. Certifications / licenses with govt. bodies and/or private sectors
4. Latest KSWP statement (borang A or penyata caruman) if company contributes
5. Latest SOCSO statement (borang 8A or penyata caruman) if company contributes
6. Latest bank statement (the latest 1 month) - you can blacken the part that have amount / figures. It must clearly state the bank name, bank address, bank branch & your company's account number
7. Form 9 and, if company's name changed, Form 13
8. Form 24 (Paid-up capital must at least RM 10,000.00)
9. Form 49
10. Form 32A if any
11. Form of Annual Return for the latest two consecutive years
Private Limited/Public Limited companies incorporated after1 March 2017:
1. Company profile
2. Organization chart
3. Certifications / licenses with govt. bodies and/or private sectors
4. Latest KSWP statement (borang A or penyata caruman) if company contributes
5. Latest SOCSO statement (borang 8A or penyata caruman) if company contributes
6. Latest bank statement (the latest 1 month) - you can blacken the part that have amount / figures. It must clearly state the bank name, bank address, bank branch & your company's account number
7. Document under Section 17 C.A. 2016 and, if company's name changed, Document under Section 28 C.A. 2016
8. Document under Section 78 C.A. 2016 – Paid-up capital at least RM 10,000.00
9. Document under Section 58 C.A. 2016
10. Document under Section 105 C.A. 2016 if any)
11. Form of Annual Return for the latest two consecutive years
Sole proprietorship or Partnership or PLT:
1. Company profile
2. Organization chart
3. Certifications / licenses with govt. bodies and/or private sectors
4. Latest KSWP statement (borang A or penyata caruman) if company contributes
5. Latest SOCSO statement (borang 8A or penyata caruman) if company contributes
6. Latest bank statement (the latest 1 month) - you can blacken the part that have amount / figures. It must clearly state the bank name, bank address, bank branch & your company's account number
7. Form D/Form E dan Maklumat Perniagaan & Pemilik Masa Kini berdaftar di SSM for Semenanjung
8. Certificate of Registration under the Business Names Ordinance for Sarawak
9. Form B under Commercial License Ordinance 1948 for Sabah
10. LLP / PLT certificate, business info and compliance officers table for LLP / PLT
Foreign Companies:
1. Company profile
2. Organization chart
3. Registration Certification of the Company
4. Latest bank statement (the latest 1 month) - you can blacken the part that have amount / figures. It must clearly state the bank name, bank address, bank branch & your company's account number
What are the most common reasons for rejection of new or renewal of Supplier Registration Form (Terms & condition of approval)?
The approval of the application will be based on the information that is given by the Supplier. The Supplier must ensure that the following are met:
- An official or corporate e-mail has been provided
- A registered office and/or legal operation
- Permanent employee(s) with monthly contribution to EPF (Employee Providence Fund)
- An active bank account
- Company is existing and not having dissolved or winding-up status with SSM or respective country's company registrar
- Business is active and not having expired or terminated status with SSM
Notification on any change of company’s address and/or phone/fax number must be made within 21 days from the date of the change. The supplier must ensure that the industrial sector that wants to register is not the same as the industrial sector that has been approved by any of the categories below :
- Holding company, parent and subsidiary company are not allowed to register under the same Product Category.
- Two (2) or more different companies doing the same activity in the same premise is not allowed to register under the same Product Category.
- One same equity owner in two (2) or more companies is not allowed to register under the same Product Category.
- wo (2) or more companies that have the same Owner, Director or Management is not allowed to register under the same Product Category.
Should TM discover that the information given is falsified, TM will cancel the registration without giving the Supplier any prior notice.
How will I know that my registration is approved?
TM will send two (2) separate e-mails to notify that your application has been approved. The first e-mail will provide you your temporary user ID for your company, and the second e-mail will have your temporary password for your login process. It is stressed here that the function of establishing your official corporate e-mail address is vital towards ensuring that only those authorized personnel in your company gets the System Administrator role, who will be receiving the user ID and password.