02 Sep 2018
unifi is now available in Mukah!
TM continues to empower the digital transformation in sub-urban and undeveloped areas
Telekom Malaysia Berhad (TM) continues to strengthen its position as Malaysia’s Convergence Champion, bringing unlimited experiences, unmatched choices and unbeatable value to customers in Sarawak with its comprehensive suite of High Speed Broadband service offerings when the Company, through TM Sarawak recently expanded its unifi service to Mukah Division, in Mukah, Sarawak.
A launching ceremony to celebrate the milestone was held at the Resident Office for Mukah Division and graced by Hajah Hamdiah Haji Bakir, the Resident of Mukah Division, together with Jafer Sadig Abdul Lathiff, State General Manager, TM Sarawak and Awang Abdul Khairulannuar, Business Head, TM Sibu.
In her speech, Hajah Hamdiah said, “The unifi service offering in Mukah is timely as Sarawak is currently embarking on digital economy to further propel its economic growth. The telecommunication infrastructure to support high-speed internet connectivity needs to be made available in order for digital economy to be adopted successfully for the benefits of the business and residential communities in Mukah. As the nation’s trusted telecommunications services provider, with its extensive network and expertise, we believe TM is more than capable to facilitate our digital transformation journey. We hope TM will continue to further expand its unifi service throughout the state not only covering the urban areas but also the sub-urban and rural areas to bridge the digital gap with their urban counterparts.”
Meanwhile, Jafer Sadig said: “The expansion of TM’s unifi service in Mukah fulfills the demand from our customers and it will enable the local communities, specifically in Mukah, Sarawak to enjoy fully converged communications services; unifi Broadband, unifi Mobile, unifi Wifi and unifi TV. The availability of unifi in Mukah is hoped to spearhead Sarawak’s Digital Economy, bridging the digital gap, connecting people wherever they are via digital connectivity, encouraging online e-commerce, e-banking and e-payments; true to our brand promise of Making Life and Business Easier, for a better Malaysia. We also would like to take this opportunity to acknowledge the hard work and dedication of the entire Warga Keluarga TM who have made this achievement possible. As the nation’s key partner in supporting the Government’s inspiration of providing High Speed Broadband access with an affordable price, we are committed to transform the landscape of Sarawak with advanced telecommunications services to spur the economic growth via digital opportunities at the urban areas as well as the sub-urban areas.”
With this expansion, unifi is now available in Mukah in key areas which include Politeknik Mukah until Kingwood Resort, Menara Pehin which houses most of the State Government departments in Mukah including Regional Corridor Development Authority (RECODA) - the administrator for Sarawak Corridor of Renewable Energy (SCORE). The expansion will also include Jalan Orang Kaya Setiaraja and Jalan Petanak which will receive the service by end of September 2018. Further expansion will cover other areas such as Jalan Medan Setiaraja, Jalan Tellian, Jalan Hj Latip, Jln Kampung Pinang, Jalan Mohammad Fauzi, Taman Pelita Jaya and Jalan Mukah/Oya while other locations will be fiberised by unifi in stages.
“In line with the Broadband Improvement Plan, I’m also excited to share that our new unifi package, unifi Basic are now available for everyone at an affordable price of RM79 per month, bringing Malaysia in the group of other neighboring Asian countries (other than City State Countries) which offer fixed high speed broadband of 30Mbps at an affordable price,” Jaffer continued.
New unifi Plans
unifi is now available with simplified offerings in two (2) new plans to cater to the dynamic needs of all customers. The existing unifi Basic plan which offers the speed of 30Mbps (60GB quota) at RM79 per month is now open for all. Subscription to this plan will come with 17 free channels on playTV@unifi app which can be downloaded on Apple Store or Google Play. For customers who prefer unlimited quota to cater to their advanced digital lifestyle such as online entertainment, home surveillance, e-sports among others, the new unifi 100Mbps plan is available at only RM129 per month. This will come with unifi TV’s choice of premium entertainment packages with either Aneka Plus, Varnam Plus or Ruby Plus package.
In Sarawak, unifi is currently available at 24 areas comprising more than 172,000 premises passed in 24 areas such as Kuching, Samarahan, Sri Aman, Sibu, Bintulu, Miri, Limbang among others. To date, there are over 75,000 unifi customers in Sarawak.
To find out more on unifi’s latest offerings, please visit unifi.com.my.
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unifi is now available in Mukah!
TM continues to empower the digital transformation in sub-urban and undeveloped areas Telekom Malaysia Berhad (TM) continues to strengthen its position as Malaysia’s Convergence Champion, bringing unlimited experiences, unmatched choices and unbeatable value to customers in Sarawak with its comprehensive suite of High Speed Broadband service offerings when the Company, through TM Sarawak recently expanded its unifi service to Mukah Division, in Mukah, Sarawak. A launching ceremony to celebrate the milestone was held at the Resident Office for Mukah Division and graced by Hajah Hamdiah Haji Bakir, the Resident of Mukah Division, together with Jafer Sadig Abdul Lathiff, State General Manager, TM Sarawak and Awang Abdul Khairulannuar, Business Head, TM Sibu. In her speech, Hajah Hamdiah said, “The unifi service offering in Mukah is timely as Sarawak is currently embarking on digital economy to further propel its economic growth. The telecommunication infrastructure to support high-speed internet connectivity needs to be made available in order for digital economy to be adopted successfully for the benefits of the business and residential communities in Mukah. As the nation’s trusted telecommunications services provider, with its extensive network and expertise, we believe TM is more than capable to facilitate our digital transformation journey. We hope TM will continue to further expand its unifi service throughout the state not only covering the urban areas but also the sub-urban and rural areas to bridge the digital gap with their urban counterparts.” Meanwhile, Jafer Sadig said: “The expansion of TM’s unifi service in Mukah fulfills the demand from our customers and it will enable the local communities, specifically in Mukah, Sarawak to enjoy fully converged communications services; unifi Broadband, unifi Mobile, unifi Wifi and unifi TV. The availability of unifi in Mukah is hoped to spearhead Sarawak’s Digital Economy, bridging the digital gap, connecting people wherever they are via digital connectivity, encouraging online e-commerce, e-banking and e-payments; true to our brand promise of Making Life and Business Easier, for a better Malaysia. We also would like to take this opportunity to acknowledge the hard work and dedication of the entire Warga Keluarga TM who have made this achievement possible. As the nation’s key partner in supporting the Government’s inspiration of providing High Speed Broadband access with an affordable price, we are committed to transform the landscape of Sarawak with advanced telecommunications services to spur the economic growth via digital opportunities at the urban areas as well as the sub-urban areas.” With this expansion, unifi is now available in Mukah in key areas which include Politeknik Mukah until Kingwood Resort, Menara Pehin which houses most of the State Government departments in Mukah including Regional Corridor Development Authority (RECODA) - the administrator for Sarawak Corridor of Renewable Energy (SCORE). The expansion will also include Jalan Orang Kaya Setiaraja and Jalan Petanak which will receive the service by end of September 2018. Further expansion will cover other areas such as Jalan Medan Setiaraja, Jalan Tellian, Jalan Hj Latip, Jln Kampung Pinang, Jalan Mohammad Fauzi, Taman Pelita Jaya and Jalan Mukah/Oya while other locations will be fiberised by unifi in stages. “In line with the Broadband Improvement Plan, I’m also excited to share that our new unifi package, unifi Basic are now available for everyone at an affordable price of RM79 per month, bringing Malaysia in the group of other neighboring Asian countries (other than City State Countries) which offer fixed high speed broadband of 30Mbps at an affordable price,” Jaffer continued. New unifi Plans unifi is now available with simplified offerings in two (2) new plans to cater to the dynamic needs of all customers. The existing unifi Basic plan which offers the speed of 30Mbps (60GB quota) at RM79 per month is now open for all. Subscription to this plan will come with 17 free channels on playTV@unifi app which can be downloaded on Apple Store or Google Play. For customers who prefer unlimited quota to cater to their advanced digital lifestyle such as online entertainment, home surveillance, e-sports among others, the new unifi 100Mbps plan is available at only RM129 per month. This will come with unifi TV’s choice of premium entertainment packages with either Aneka Plus, Varnam Plus or Ruby Plus package. In Sarawak, unifi is currently available at 24 areas comprising more than 172,000 premises passed in 24 areas such as Kuching, Samarahan, Sri Aman, Sibu, Bintulu, Miri, Limbang among others. To date, there are over 75,000 unifi customers in Sarawak. To find out more on unifi’s latest offerings, please visit unifi.com.my.
TM reiterates commitment to enhance the broadband experience of Streamyx customers
Telekom Malaysia Berhad (TM) today reiterated its support of the Government’s aspirations of improving the reach and experience of broadband services in Malaysia, and its commitment to address the issues faced by Streamyx and its loyal customers in a more comprehensive manner. In July, TM announced its upgrade plans for Streamyx (pre-unifi) customers tounifiin coverage areas or double the speed for those in non-coverage areas. The upgrade will enable its existing broadband customers to experience faster speeds at their existing package price. Following the announcement, TM has received many enquiries and much feedback from customers who are eager to know whether they are eligible for the speed upgrade. TM is grateful for the feedback given and is working hard to realise the broadband aspirations. TM has been continuously investing to enhance both its fibre and copper network over the years to deliver high speed broadband with wider nationwide coverage. The copper network is a legacy network and has always faced many challenges, mainly technological limitations. This requires a longer term and more permanent solution, which will take time to implement. Additionally, TM has continuously invested in the rollout of LTE 4G network and WiFi hotspots to complement its fixed network to provision broadband services anywhere, anytime via home@unifi, mobile@unifi and wifi@unifi. TM’s LTE 4G services coverage currently exceeds 77% of the household population in urban and rural areas and together with our partner, complimenting it with 90% 3G services coverage. To enable the convenience of mobility, the Company also enhanced its WiFi coverage and service quality with more than 12,000 hotspots nationwide to date. Through its Broadband Improvement Plan which began in 2016, TM has been working hard to enhance the experience of both unifi and Streamyx customers, concurrently. Understandably, it has been easier to execute the unifi speed upgrades, which are served by fibre. TM is now giving specific focus to Streamyx and high-rise broadband customers served through its own or the buildings’ copper networks. Imri Mokhtar, Executive Vice President of unifi, said: “Over 1 million home and business customers nationwide are today on broadband over TM’s copper network – both on landed and high-rise properties. With rising demand of a more digital lifestyle and business needs, what was before termed as a high speedinternet’, may not cut it anymore. We hear your 1 million voices. We remain committed as Malaysia’s nation building partner to invest and build the needed network that brings value to our customers, shareholders and other key stakeholders and for the country’s digital economy.” “Based on our customer and network analytics, over 340,000 customers reside in a fibre broadband area, but are somehow not yet part of the 1.26 million unifi community. To date, we have successfully upgraded nearly 50% of these customers to unifi at no extra cost to their current bill. We urge remaining customers to grab this opportunity and complete this attractive unifi upgrade exercise by March 2019,” he added. Imri explained: “Starting from 2010, TM has continuously expanded Malaysia’s fibre broadband coverage. Nonetheless, such coverage is yet to reach all of our existing broadband customers. Copper limitation is more pronounced for Streamyx customers, with 8Mbps being the best broadband speed that can be delivered today. We value your trust and sincerely appreciate your loyalty and more so for your patience and understanding. Where technically possible, we shall double the Streamyx speed at no extra cost to your current broadband bill. Close to 180,000 Streamyx customers can look forward to this free upgrade.” Streamyx customers who are eligible for the speed upgrade will be contacted via email and phone. TM urges customers to update their latest contact details i.e., telephone number and email address to facilitate this process. This can be done both via the unifi portal and unifi care app. To address the remaining Streamyx customers, TM is working towards a more definitive solution and has initiated discussions with major stakeholders to deliver better broadband experience nationwide by exploring various fit-for-purpose technologies.
unifi set to bring more #khabarbaik news in 2019
unifi committed to raise the bar with positive changes via #khabarbaik movement unifi, the premier Convergence brand under Telekom Malaysia Berhad (TM) today shared its plan for 2019 through its #khabarbaik movement, which is set to bring more good news Malaysians nationwide. The #khabarbaik movement was unveiled by Moharmustaqeem Mohammed, Acting Executive Vice President, unifi. Apa khabar? unifi says #khabarbaik The #khabarbaik movement represents unifi’s commitment to continue raising the bar on its products and services as unifi constantly innovates and understands its customers’ needs. unifi hopes that the movement will be a shift in attitude and approach that seeks to spread positivity, and this has been implemented internally since the beginning of 2019. #khabarbaik is the attitude that will be embraced by each and every employee of unifi that will translate to how the business is run and the positive changes it will bring to consumers and Malaysia at large. According to Mohar: “As we kick start the year 2019, this has been a very exciting juncture for unifi. Even as we continue to evolve as an organisation, our commitment has and will always be to enable digital adoption and a converged lifestyle for all – across all backgrounds and income groups. We have contributed a great lot to the country’s digital development and we think that is worth celebrating. In the meantime, we will continue to work hard to address customer pain points. We will keep listening and then, come back to market with more #khabarbaik. That is why the #khabarbaik movement is our way forward to serve Malaysia through our product offerings and design a better customer experience.” First #khabarbaik of 2019 Living up to its promise of delivering good news to Malaysia, unifi also unveiled the brand new unifi Mobile postpaid lineup, designed with every Malaysian in mind. “unifi aspires for every Malaysian household to be seamlessly connected to their favourite content and services. However, we understand that there is no ‘one size fits all’ approach as each member of the family will have different data consumption. From the teenager who consumes many videos on the move, parents with young ones that love to explore educational content online, to the grandparent who uses data primarily to keep in touch with their family members – unifi Mobile’s newest plans aim to enable every individual’s unique digital lifestyle, just at the right price points,” Mohar shared. With the latest unifi Mobile offering, ‘Adik’, who might not need as much data, can opt for a smaller mobile data plan of 2GB (1GB LTE + 1GB 3G) at only RM19. The unifi Mobile 19 plan also comes with five (5) minutes talk time and 25 SMS. Meanwhile, ‘Atuk’ or ‘Nenek’ could opt for unifi Mobile 29 and ‘Kakak’ can choose unifi Mobile 39 which offers 3GB (2GB LTE + 1GB 3G) and 5GB (4GB LTE + 1GB 3G) respectively – along with 50 minutes talk time and 25 SMS. As for those who are happy with 10GB data, they can subscribe to the unifi Mobile 59 plan that comes with 9GB LTE + 1GB 3G, 100 minutes talk time, and 25 SMS. These tailored plans will ensure that everyone has just the right plan they need – not too much, not too little. These new offerings will join unifi’s existing unifi Mobile 99 plan which offers never ending data, calls, and SMS. Now Malaysians will have more options to choose from when looking for a postpaid plan. The full range of unifi Mobile offerings are available for purchase on unifi’s website at unifi.com.my By introducing simpler and more affordable plans, open for subscription to all Malaysians, unifi is able to make internet connectivity more accessible to all citizens, ensuring that Malaysians from all walks of life are able to benefit from the digital lifestyle. “This is definitely aligned to what we hope to spread with #khabarbaik. It is our commitment to ensure that access to internet connectivity is affordable and seamless for all. We hope that by introducing value add plans like the unifi Mobile 19, we can enable more Malaysians to adopt digital technology into their lifestyle,” said Mohar. Updates on unifi turbo and Streamyx upgrades In another exciting update, aggressive speed upgrading exercise to unifi packages are currently ongoing for existing Streamyx customers residing in unifi coverage areas. Meanwhile, for Streamyx customers in non-unifi coverage areas, TM is committed to bring high speed broadband to them through alternative technologies by TM or other infrastructure providers. Where technology permits, TM is doubling the Streamyx speed at the same price of their current broadband plan. “In total, about 1 million are eligible for the turbo upgrading exercise. Existing unifi customers will see up to a tenfold speed boost with the turbo upgrades; from 10Mbps to 100Mbps, from 30Mbps to 300Mbps, from 50Mbps to 500Mbps, and from 100Mbps to 800Mbps – all at the same rates that they are currently paying. To date, we have successfully upgraded over 910,000 unifi customers and more than 66% of over 340,000 Streamyx customers residing in unifi coverage areas to unifi; at the same price of their current plan. The rest of the 130,000 Streamyx customers who have yet to grab this opportunity for the free upgrade are encouraged to do so. We aim to complete this speed upgrading exercise by March 2019. In the meantime, we do acknowledge that some upgraded customers are facing speed hiccups which we are resolving soonest possible,” Mohar elaborated. “In the coming year, we promise to deliver more #khabarbaik in the form of greater connectivity, seamless customer experience, and an all-round digital lifestyle to all parts of Malaysia,” he concluded. To learn more about the latest unifi offerings, log on to unifi.com.my
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