18 Sep 2018
unifi choices for different home needs and affordability
New unifi 100Mbps plan at RM 129 per month, complements unifi Basic plan for all
Following hot on the heels of unifi Basic for all Malaysians, Telekom Malaysia Berhad (TM) recently introduced the new unifi 100Mbps plan at RM129 per month - delivering broadband experience of 100Mbps with unlimited usage, access to unifi PlayTV packages for everywhere, anytime entertainment as well as free 600 minutes of voice calls. This new unifi 100Mbps plan represents a refreshed, simplified and great value all-in-one home offering.
Imri Mokhtar, Executive Vice President of unifi, said: “We are constantly innovating by listening closely to our customers - understanding the household needs for fast unlimited broadband, endless entertainment and connecting with one’s family and friends. Recently on 12th July 2018, we had announced our plans to upgrade our existing unifi home customers to higher broadband speeds (currently in pilot phase), so that they could enjoy the better experience a higher speed broadband can offer. Now, we are opening up this experience to new unifi home customers by offering them this 100Mbps unifi plan - as a start.”
“Our customer insights show that more and more Malaysia homes are opting for high speed broadband to fuel their daily digital lifestyle - especially driven by the rising usage of streaming services and digital games (e-sports) as part of today’s household lifestyle,” he added.
Imri explained: “As the nation’s partner in unleashing the digital potential of a fully connected Malaysia, it is our obsession to enable every Malaysian household to enjoy the benefits of digital technology. Through unifi 100Mbps at RM129 per month, we are setting a new benchmark of speed and affordability - 60% lower than previous 100Mbps plan. We believe that 100Mbps will soon become the starting high speed for Malaysian households as more and more digital applications and content demand greater bandwidth, speed and reliability. Hence, we are anticipating our customers’ needs with this new 100Mbps plan, with higher speed plans coming to you very soon.”
To date, more than 1.2 million customers nationwide are enjoying unifi broadband. After a strong market presence serving these 1.2 million early digital adopters, we are opening up to all the more affordable entry-level unifi Basic plan, priced at RM79 per month with 60GB quota, to serve a larger market segment to be onboard the high speed broadband experience.
With the new unifi 100Mbps plan and unifi Basic for all, unifi is now able to serve the needs and affordability of a wider base of Malaysian homes. For example, the unifi Basic plan perfectly caters to smaller households that only require approximately 60GB a month for their specific lifestyle needs at this point of time. As the household grows, they can now comfortably move over to the new unifi 100Mbps which fits more arrays of digital lifestyle needs, including access to unifi’s PlayTV content and free voice calls.
“We believe that internet connectivity is the basic enabler in growing a more digital Malaysia, leading to a seismic shift in consumer lifestyle. Today, consumers are increasingly benefitting from internet services. They value instant gratification and dislike disruptions to their connected lives. From unifi’s perspective, what consumers want is a converged digital lifestyle where everything is at their fingertips everywhere, anytime. That is exactly what we are offering them,” Imri said, in closing.
To learn more about the latest unifi offerings, log on to unifi.com.my
YOU MAY ALSO LIKE
unifi unites Malaysians via football
Experience Liga Malaysia football moments “LIVE” across all unifi’s platforms Telekom Malaysia Berhad (TM) and Football Malaysia Limited Liability Partnership (FMLLP) today officially announced its collaboration for the sponsorship of Liga Malaysia. The sponsorship will be represented by unifi, TM’s premier Convergence brand, as the title sponsor for Liga Super, Piala Malaysia and co-sponsor for Piala FA starting from this year’s season until 2025. This 8-year agreement marks TM’s continued support towards local football development and uplifting the standards of sports in the country. With the sponsorship, the league is now known as “unifi Liga Super Malaysia” and the cup is named “unifi Piala Malaysia”. Commenting on the partnership, Dato’ Sri Shazalli Ramly, Managing Director / Group Chief Executive Officer, TM said, “We are excited to continue our collaboration with FMLLP towards the development of local football scene and to bring more moments of the national football league, now known as “unifi Liga Super Malaysia”, to more Malaysians. Every football fan in Malaysia can now catch every match of the league and watch their favourite teams, as ALL the matches will be available LIVE on unifi TV and across all screens, accessible via unifi PlayTV app. unifi is taking the lead in enabling a converged experience to meet the digital lifestyles of our customers. With this collaboration, unifi is now the one and only to offer the best “LIVE” football moments in full HD on your TV screens at home, and everywhere on unifi PlayTV app where you can watch it on any tablet and mobile devices anytime, anywhere.” “This is yet another first of its kind offering from unifi amongst the many firsts such as the recent first Live Interactive Game Show in Malaysia, Teka Tekan, and the first liberating mobile product, unifi mobile, which were launched recently when we unveiled our refreshed unifi look and offerings. So, look out for many more firsts coming your way soon!” he added. With this deal, unifi will unite all Malaysians and football fans through unifi home, unifi mobile and unifi wifi, by enabling viewing of all matches on unifi TV and unifi PlayTV (available now on AppStore and PlayStore). More significantly, this means unifi is now the single largest platform for live football and all ancillary football programmes across Pay TV, Free-To-Air (FTA), Over-the-Top (OTT) and mobile, delivering a holistic convergence experience. As the broadcast partner, unifi TV will be showcasing all FMLLP events and competitions, which include the Piala Sumbangsih, Liga Super Malaysia, Piala Malaysia, Piala FA as well as conditional broadcast benefits for the Liga Premier, Challenge Cup and all other matches organised by FMLLP. Football Association of Malaysia President and Football Malaysia LLP Chairman, the Crown Prince of Johor, Tunku Ismail ibni Sultan Ibrahim commented, “I am very happy with this landmark partnership, which is the biggest in Malaysian sports history, is a testament to TM’s confidence that football and the Malaysian league is a key commercial and unity driver in this country.’’ Football Malaysia LLP’s Chief Executive Officer, Kevin Ramalingam commented, “TM’s long term commitment is a glowing reflection on the value of Malaysian football and its reach. They have always been a big supporter of football and Malaysian sports in general. We are pleased that unifi, the country’s household brand name will be fronting this in bringing all Malaysians together to cheer on their favourite teams.’’
unifi introduces five #unificares initiatives as commitment to deliver the unifi promise on customer experience
The initiative is unifi’s commitment to place customer experience as its No. 1 priority With a strengthened commitment to deliver the ultimate customer experience, unifi, Malaysia's leading convergence provider, today introduced five #unificares initiatives to transform its end-to-end customer experience (CX). As a technology company, unifi understands that customer expectations evolve together with the adoption of technology. This is why unifi aims to transform end-to-end customer experience with a renewed focus that ensures the customers' needs are met -- this is the unifi promise. To deliver on this promise, Telekom Malaysia Berhad (TM), has invested heavily over the years in both its customer support capabilities and network to deliver the best customer experience possible. The new #unificares initiative is also an expression of the company's commitment towards its loyal client base. unifi has the highest market share in the local Internet Service Provider (ISP) space. Speaking to the media at a virtual briefing from Menara TM today, TM's Chief Marketing Officer, Shanti Jusnita Johari, said #unificares is a testament of the company's continuous efforts to put customers first. "TM and unifi are walking the talk when it comes to customer satisfaction. Our 24-hour service restoration guarantee is the first of its kind in the industry. It is our commitment for unifi customers to continue to get the best broadband experience," said Shanti. She added that unifi's new bold undertaking was in keeping up with users' demands for reliable connectivity, among both the consumers and business segments especially as the micro, small and medium enterprises (MSMEs) focus on recovery and growth as well as consumers with continued hybrid working and learning arrangements following the pandemic. A good and reliable broadband access is highly critical in the "new normal". Five revolutionary #unificares initiatives unifi today announced five revolutionary initiatives to raise its game in CX. The 24-hour service restoration guarantee is among five new customer-focused initiatives under the #unificares campaign to enhance its broadband experience by reducing downtime to the absolute minimum. If unable to restore within 24 hours from complaint submission, customers will receive RM50 billing rebate compensation, redeemable via myunifi app within 30 days. It is the first of its kind in the local telecommunication industry and a commitment to its customer first strategy. This 24-hour service restoration guarantee starts 30 November 2021 and compensation eligibility is for customers subscribing to 100Mbps and above. Another innovation introduced with the campaign is unifi's Proactive Service Alert; an early detection and intervention system that ensures early notifications and speed of resolution to customers. Affected customers are alerted for restoration via SMS and the myunifi app push notification. Other customer-focused initiatives introduced in conjunction with the campaign are Easyfix self-serve tool, Service Tracker and unifi Elite experts. Easyfix is an easy visual based self-serve tool that enables customers to self-diagnose and do a quick troubleshoot on internet connection, telephony or unifi TV services. If an issue is unresolved, the Easyfix tool will automatically create a service ticket for immediate action by the unifi Care Crew or connect users to a unifi live chat agent for further assistance. Easyfix can be accessed anytime on the myunifi app under 'Support' or at easyfix.com.my. Service Tracker allows customers to view and track status of service and technical requests in real-time including details of the assigned TM Care Crew, via the myunifi app. Users can easily access the Service Tracker under 'My Activity' from their Account page. unifi Elite is a group of WiFi experts who are specially trained to provide customers with tailor-made consultation and solutions to further enhance their connectivity experience at home or business premises. unifi's track record in CX is well-established. Recently, it has been chosen as the sole Malaysian recipient for the "Brand of the Year'' award for the "Broadband / ISP" category, an award that is held under the auspices of the London-based World Branding Awards. This is the second consecutive year it won the award. Last year, it also won the "Best Fixed Home Broadband Service Provider" and "Best Business Fixed Broadband Service Provider" categories in the PC.com Best Product Awards 2020. TM continues to invest in future growth by modernising its network and technology platforms, to deliver the best current and future. TM is the only telco in Malaysia which has ventured into proactive service capabilities to elevate CX and digital tools to give added convenience to customers. Meanwhile, TM Chief Network Officer, Mohamed Tajul Mohamed Sultan, who was also present at the media briefing said the increase in usage and demand for unifi services following the pandemic had driven the company to up its connectivity game. "Even before this, public feedback shows that unifi's service quality is among the best. But we are not resting on our laurels. We want to raise the bar even higher because customer experience is paramount," added Mohamed Tajul. To achieve this, TM has invested over RM 1 billion in 2021 to uplift the customer experience in both its customer support capabilities and network improvements. This is to ensure that unifi continues to deliver unparalleled solutions to its customers. Users can visit unifi.com.my/unificares for more information on the unifi promise. The myunifi app can be downloaded from the Google Play Store as well as the Apple App Store.
TM brings unifi customers to Old Trafford!
8 lucky unifi customers experienced an all-expenses paid trip to Old Trafford unifi, the premier Convergence brand under Telekom Malaysia Berhad (TM), recently flew eight (8) lucky winners of its ‘unifi Flyaway to Manchester United’ campaign for a dream trip to London and Manchester, United Kingdom. The lucky customers were selected among customers who are subscribing to 100Mbps unifi packages with highest subscriptions of Value Added Services (VAS) and good payment track records. Each walked away with a five (5) days four (4) nights all-expenses-paid trip for two (2) persons to watch the football match between Manchester United (MU) and Arsenal at Old Trafford, Manchester. Commenting on the flyaway trip, Imri Mokhtar, Executive Vice President, unifi said, “As the Official Integrated Telecommunications Partner in Malaysia since 2010, TM has been collaborating with MU to continuously provide our customers and even Malaysians the opportunity to experience the glory of Manchester United. It is also our commitment to reward and appreciate our customers for their continued loyalty towards our services. The money can’t buy experience such as this flyaway trip to Old Trafford through our ‘unifi Flyaway to Manchester’ campaign is just some of our various ways to reward unifi customer’s loyalty. All this and many more to come, so be on the lookout for more exciting moment from unifi!” The 8 lucky unifi customers are as follows: NO WINNERS NAME 1 Ang Jen Chuen 2 Rubenesk Kumaar Muniandy 3 Suryani binti Mamat 4 Nor Azha bin Mohd Amin 5 Mohd Farid bin Kamaluddin 6 Lim Kok Yoon 7 Jong Poh Lin 8 Cha Chiaw Chuan All the unifi customers, together with their partners were all excited to experience spring in London and Manchester. The trip was packed with sight-seeing activities in London and Manchester’s favorite attractions. The highlights of the trip, the Old Trafford Stadium tour with a surprised meet and greet with the MU’s football legend, Andy Cole was definitely an unforgettable moment for the winners. The excitement doesn’t end there, the winners were overjoyed when they were invited for a pitch side photo with another MU’s legend, Bryan Robson before the match between MU and Arsenal. The unifi Flyaway to Manchester United’ campaign was held from 1 November 2017 until 28 February 2018. As part of the partnership with MU, TM has continuously organised various programmes for unifi customers, including under its customer loyalty initiatives. Recently, TM participated in MU’s #ILOVEUNITED event tour where the MU’s long-running and popular fan event made its stop here in Kuala Lumpur in March. The event showcases various football-based booth activities such as “Snookball” and “Bend it like Beckham” challenge where visitors of all ages can take part and stand a chance to win merchandise from TM and MU. The maiden visit made by #ILOVEUNITED to meet its fan here in Malaysia also brought three (3) MU’s legends – Dwight Yorke, David May and Dennis Irwin for an exclusive meet and greet session with selected unifi customers. For more information on unifi and its products and offerings, log on to unifi.com.my .
NEWSLETTER
Just drop your details and stay updated with the world of Telekom Malaysia. We promise – no spam!