28 May 2025
TM Delivers Steady Performance in Q1 2025, Positions for Long-term Growth
Q1 2025 Key Highlights (vs Q1 2024)
- Operating Revenue increased by 0.5% YoY to RM2.85 billion
- EBIT and PATAMI stood at RM550.3 million and RM401.2 million, respectively
- Fixed Broadband Subscribers increased by 1.6%
- CAPEX at RM280.0 million, representing 9.8% of revenue
KUALA LUMPUR, 28 May 2025 – Telekom Malaysia Berhad (“TM” or “the Group”) today announced its financial results for the first quarter ended 31 March 2025 (Q1 2025), reflecting positive topline growth amidst an evolving and dynamic market landscape.
The Group’s operating revenue increased by 0.5% year-on-year (YoY) to RM2.85 billion, primarily driven by higher revenue from data, other telecommunication services and education segment. Earnings Before Interest and Tax (EBIT) stood at RM550.3 million due to the shift in recognition of 5G access costs, higher device costs in line with stronger device revenue and unfavourable foreign exchange movements. Consequently, Profit After Tax and Non-Controlling Interests (PATAMI) came in at RM401.2 million, a 5.6% decline YoY, partially mitigated by lower net finance costs.
Capital expenditure (CAPEX) for the quarter was RM280.0 million, accounting for 9.8% of revenue, on track to meet the 2025 guidance range. The majority of it focused on expanding digital infrastructure such as existing data centres, domestic fibre network and submarine cable systems, which are crucial for a thriving and vibrant digital ecosystem.
Amar Huzaimi Md Deris, TM Group Chief Executive Officer said, “TM’s performance in Q1 2025 reflects our disciplined execution of our strategic priorities aimed at long-term value creation amidst dynamic market landscape. Nevertheless, our fundamentals remain strong, marked by steady performance, continued operational efficiency, and a growing customer base.”
“During the quarter, we sustained fixed broadband subscribers' growth and continued to delight our customers through attractive Unifi UniVerse bundled device offerings, delivering seamless home internet, mobile and lifestyle solutions. This further reinforced our position as Malaysia’s Convergence Champion with the only quad-play services. We also observed positive traction on our national cloud solutions that enable digital transformation across enterprise and public sectors, alongside significant data demand from hyperscalers. In addition, our recent strategic collaboration with U Mobile to provide high-capacity 5G fibre backhaul is a testament of TM’s strength and ability to deliver at scale, speed and quality.”
“We remain focused on strengthening our core to better position ourselves in capitalising emerging opportunities such as data centres, GPU-as-a-Service, cloud and smart services. These efforts are underpinned by our nation-building commitments especially in talent development, community initiatives, and digital empowerment, driving digital inclusivity and ensuring no one is left behind. By aligning business growth with meaningful impact, we demonstrate that commercial success and achieving a higher purpose can go hand in hand, bringing us closer to our aspiration of becoming a Digital Powerhouse by 2030 and position Malaysia as the digital hub of ASEAN,” Amar concluded.
TM maintains a confident outlook driven by disciplined execution, strategic investment, and a forward-looking approach to value creation.
Lines of Businesses (LOBs) Performance
B2C Strengthens Position as the Market Leader in Converged Services
TM’s B2C segment, anchored by Unifi, recorded a revenue of RM1.39 billion in Q1 2025 YoY. It also reinforced its leadership in convergence offerings with a 1.6% year-on-year increase in fixed broadband subscribers, reaching 3.185 million contributed by traction from TM’s Unifi UniVerse convergence offerings, which bundle home internet, mobile, content, and lifestyle services to meet the demand of today’s digital customers. At the same time, Unifi Business continued to empower over 400,000 MSMEs nationwide with digital solutions tailored to their needs.
The Group’s convergence model is designed not only to enhance customer retention, but also to create sustained revenue opportunities across multiple service lines. Investments in AI-driven service operations, predictive maintenance, and digital self-service channels further support this model, enabling TM to manage cost-to-serve while strengthening customer lifetime value. For more information, visit https://unifi.com.my/all-in-one, https://unifi.com.my/tv/ and https://biz.unifi.com.my/
B2B Drives Digital Transformation for Enterprises and Government
TM’s B2B segment, anchored by TM One, recorded a revenue of RM668.7 million in Q1 2025. It achieved positive growth in Beyond Connectivity, driven by stronger performance in customer projects, outsourcing business, and ICT services including cloud and cybersecurity.
The segment continued to enhance its digital solution offerings, including smart services, cybersecurity, and AI-powered solutions. As the national cloud provider, it is driving digital transformation through secure, sovereign and scalable cloud infrastructure. At the same time, the launch of sector-specific events called "TM One NEXT Series" showcasing and discussing the latest technology solutions for various industries underscored TM’s commitment to driving innovation and accelerating digital adoption across key verticals. It also supported digital inclusivity efforts by powering the Sentuhan Digital Madani Kiosks with 5G Fixed Wireless Access, reinforcing its role as a trusted digital enabler.
C2C Strengthens Malaysia’s Position as a Digital Hub for the Region
TM’s C2C segment, anchored by TM Global delivered a positive performance in Q1 2025 with revenue reaching RM760.9 million, a 2.4% YoY increase, primarily driven by higher revenue from international data and growing demand for data centre services. Domestically, TM Global continued the rollout of mobile backhaul to support 5G and increased wholesale broadband access to strengthen last-mile delivery, ensuring reliable, high-speed connectivity across the country. It also recently partnered with U Mobile to provide high-capacity fibre backhaul, the essential backbone of a resilient and high-performance 5G ecosystem.
Internationally, the segment secured substantial long-term capacity requirements from global carriers, strengthened data centre co-location services, and expanded interconnection with international customers. It also progressed the data centre upgrades and submarine capacity investments. The introduction of sovereign GPU-as-a-Service (GPUaaS) also marked a key milestone in supporting Malaysia’s AI ecosystem, reinforcing the nation’s position as a strategic digital hub for the region.
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TM to enhance customer experience with 2600 MHz spectrum
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TM and OYO Malaysia collaborate to provide guests with an enhanced connected staying experience
TM customers can also enjoy great promos at OYO Hotels and Homes as part of loyalty programme With the aim of elevating customer experience, OYO Malaysia and Telekom Malaysia Berhad (TM) today formalised a commercial and marketing arrangement, extending the companies' existing working relationship to benefit more local as well as foreign travelers. Under the partnership, TM will be providing its full suite of unifi services including high-speed broadband access, unifi TV and unifi Mobile to enable patrons of OYO Hotels and Homes to experience a seamless broadband and entertainment experience powered by unifi. TM will also provide dedicated customer support and technical teams for round-the-clock support at OYO Hotels and Homes to ensure business and service continuity. Meanwhile, OYO Malaysia will be offering special promos for TM customers for their stay at OYO establishments through TM's loyalty programme, TM Rewards. Besides that, both companies will work together in marketing initiatives including promoting OYO Hotels and Homes to 24,000 TM staff nationwide. The partnership was officially announced by Vimal Balachandran, Head, OYO Homes, Malaysia and Izlyn Ramli, Vice President, Group Brand and Communication, TM. Commenting on the partnership, Izlyn said: "I am very excited with this collaboration and would like to thank OYO Malaysia for choosing us as your communications and ICT solutions partner. With the provisioning of our comprehensive converged solution by TM, OYO Malaysia is set to elevate its guests' digitally connected staying experience at its properties nationwide. Our dedicated support service team will also help to ensure that OYO guests enjoy our seamless broadband and entertainment experience. This will certainly ease OYO management's concerns on continuous operational efficiency so they can focus on their core business, which is providing the best hospitality services to their patrons. TM, as the National Telecommunications Infrastructure Provider has a higher purpose to provide Malaysians with better connectivity via our solid network infrastructure, and power Malaysia as a Digital Nation – enabling Society, Businesses and Government. Today's collaboration reflects our continued support for the Malaysian hospitality and tourism industry. We hope this will spur more Malaysians to explore our beautiful country, while they continue to enjoy internet and entertainment access on unifi!" Welcoming TM to the extended OYO family, Vimal said that technology is at the core of hospitality at OYO. "OYO is constantly looking at ways to help asset partners transform their properties and enhance the guest experience at every step, thereby significantly increasing occupancy and profitability. The collaboration between two leaders in their respective categories continues to build on OYO's model of combining design, hospitality, and technological expertise and operational capabilities to enable our asset partners to offer good quality customer service and a seamless broadband experience to guests," he said. "TM has been an invaluable and supportive partner to OYO from the time when we first set foot in Malaysia in 2017. We look forward to a continued working relationship as we scale and extend our leadership position in Malaysia," added Vimal. OYO has revolutionised the fragmented and legacy-driven budget hospitality space by empowering small and independent asset owners with the operational capabilities and technology that enables them to compete with big hotel chains and achieve high occupancies and, therefore, yields. OYO Hotels and Homes currently operates over 16,000 rooms in more than 450 properties that it franchises and manages in 50 cities across Malaysia. Globally, OYO is present in over 800 cities across 80 countries. OYO Hotels and Homes has over 2,500 hotels and more than 75,000 exclusive rooms under management in Southeast Asia. Besides that, in conjunction with the holiday season, TM is also promoting OYO Malaysia at its School Holiday Carnival which is currently taking place until 7 December 2019 at KL Tower, a TM wholly-owned subsidiary and among the main tourism spots in Malaysia. The carnival lines up various activities for visitors to participate including quizzes, crossword puzzles, maze challenge, recycle initiative as well as Visit Malaysia Year 2020 campaign promo by Tourism Malaysia.
TM expands its unifi service to more areas in Kuching
Residents of three (3) more villages in Kuching namely Kampung Boyan, Kampung Gersik and Kampung Surabaya can now enjoy high speed Internet connectivity with unifi. Telekom Malaysia Berhad (TM), through TM Sarawak, today expanded its unifi service to three (3) more villages in Kuching, Sarawak namely Kampung Boyan, Kampung Gersik and Kampung Surabaya (Kpg BGS). The service expansion has provided an opportunity for new and existing TM customers in the area to experience high-speed Internet connectivity delivered via fibre optic network. To mark the occasion, a special event titled “Juh Tukar Ke unifi @ Tebingan Sungai BGS” was held and launched by YB Datuk Dr. Haji Abdul Rahman Haji Junaidi, Minister in the Chief Minister’s Department (Islamic Affairs & Dewan Bandaraya Kuching Utara (DBKU)) and Assistant Minister of Utility (Water Supply). The launch was witnessed by Adiman Ajem, Director of Malaysian Communications and Multimedia Commission (MCMC) Sarawak and Sudarnoto Osman, Chief Executive Officer, Sarawak Digital Economy Corporation (SDEC). Also present at the event was Jafer Sadig Abdul Lathiff, State General Manager, TM Sarawak. Speaking at the event, YB Datuk Dr. Haji Abdul Rahman said: “We welcome the expansion of unifi to Kampung Boyan, Kampung Gersik and Kampung Surabaya as this signifies TM’s continuous effort to bring high speed broadband connectivity to more areas in Sarawak. This initiative is hoped to boost the growth of local industries such as Kek Lapis Sarawak and Ikan Terubuk Masin, thus promoting digital economy and adoption of a more digital lifestyle amongst the local communities. As Malaysia’s national telecommunications services provider, with its extensive network and expertise, I believe TM is more than capable to facilitate Sarawak’s digital transformation journey.” Meanwhile in his speech, Jafer Sadig said, “As the enabler of Digital Malaysia aspiration, we are excited to deliver our unifi service to Kpg BGS so the residents there can fully utilise the high speed connectivity to cater to their digital lifestyle. We will also continue to upgrade the network infrastructure to fibre optic beyond Kpg BGS in Kuching Division to fulfill the increasing demand for unifi. This has become more essential as the nation adapts to the new normal in which our activities including work, education, business and leisure have been digitalised. We hoped that the availability of unifi service to more areas will enable Sarawak citizens to reap the benefits of digital communications,” he said. “This expansion also reflects TM’s commitment and support towards the Government’s Jalinan Digital Negara (JENDELA) action plan to deliver connectivity to all. TM, as a responsible nation-builder, will continue to serve the nation and establish the ecosystem for a digital society, digital businesses and digital Government through our solid network infrastructure towards enabling Digital Malaysia,” he added. At the event, TM Sarawak also rewarded selected new unifi customers from its consumer segments as an appreciation for their trust and support for the brand. Besides that, a digital marketing workshop was held in collaboration with SDEC which saw the participation of 20 aspiring digital local entrepreneurs. YB Datuk Dr. Haji Abdul Rahman also went for a walkabout around Kpg BGS and engaged with the residents where he reiterated the need for the community members to play their part in safeguarding the newly deployed communication infrastructure for everyone’s benefit. New unifi Plans unifi is now available in better value packages to cater to the dynamic needs of all customers. Among available plan options are: unifi 30Mbps plan at RM89 per month: Offers unlimited data for you to get the best internet experience for your family at home. Comes with 16 free channels on playTV@unifi app downloadable on Apple App Store or Google Play Store. unifi 100Mbps plan at RM129 per month: For customers who need faster speed for their advanced digital lifestyle such as online entertainment, home surveillance, and e-sports among others Comes with unlimited data, free 600 minutes talk time to all mobile and fixed lines nationwide. Options to choose unifi TV’s Aneka Plus, Varnam Plus or Ruby Plus premium entertainment packages to be enjoyed via unifi playTV app for non-stop entertainment on-the-go. unifi Your World Campaign from as low as RM198 per month: Total Convergence Home Broadband package comprising internet, content and mobile with savings of up to RM200 per month for seamless internet experience at home. Comes with unifi TV’s Ultimate Pack bundled with unifi Plus Box and unifi Mobile 4G LTE with unlimited data, voice and SMS. Can be supplemented with unifi’s Mesh Wi-Fi to boost customers’ Wi-Fi experience at home by eliminating Wi-Fi dead spot for only RM15 per month. Exclusive for the 500Mbps and 800Mbps packages, unifi is giving out a FREE Deco M9 Plus Mesh Wi-Fi. unifi Mobile 99 Unlimited postpaid plan for only RM59 per month: Exclusive offer for unifi Home Broadband customers (Normal Price: RM99 per month): Offers unlimited data, calls and SMS, with no contract. Comes with 10GB LTE hotspot pass every month. Customers may keep their number and switch to unifi Mobile with zero upfront payment. unifi Mobile #BEBAS prepaid with options of RM10, RM13, RM15 or RM35: Comes with more data to stream, game, shop and browse. Customers can opt to buy add-ons if they need more data to enjoy their favourite apps and make more calls to chat all day. To find out more on unifi’s latest offerings, please visit https://unifi.com.my/
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