Telekom Malaysia (“TM” or “the Group”) has been made aware of a data breach (specific to contact information only) on 28 December involving a limited amount of Unifi Mobile customers’ information.
After investigations, TM has found 250,248 Unifi Mobile customers to be affected in this data breach, constituting both individual customers as well as SMEs. The type of data that was breached involved customer names, phone numbers and emails. No other information was breached.
TM confirms that the breach has been contained and have taken steps to minimise the potential impact to these 250,248 customers. The specific customers affected have been notified. Customers who have not received any notification are not impacted. TM has also reported this matter to the relevant authorities (National Cyber Coordination & Command Centre (NC4); Department of Privacy & Data Protection (JPDP); and the Malaysian Communications & Multimedia Commission (MCMC)).
While additional security measures have been put in place to isolate the risk and protect our customers, we wish to inform that our customers did not experience any service disruptions in this incident.
TM is closely monitoring the situation and is conducting additional assessments. We advise customers to take extra precautions when receiving communications from unknown parties, as well as to secure their online information at all times.
The privacy and security of TM’s customers remain our highest priority and we take such matters seriously. We will continue to strengthen and ensure our data security framework, policies, systems and processes are continuously benchmarked against Bank Negara Malaysia's Risk Management in Technology (RMiT) standard and ISO27001, as well as other global standards to prevent such occurrences.
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Employees of TM at Menara TM One, Damansara and Kepayan, Kota Kinabalu tested positive for Covid-19
Telekom Malaysia Berhad (TM) confirms two (2) positive cases of Covid-19 amongst its employees. One of the affected employees is based at Menara TM One in Damansara, Kuala Lumpur and the other is at its Kepayan office in Kota Kinabalu, Sabah. Both employees are currently under quarantine and receiving treatment at Government quarantine and medical facilities. TM management and staff are together praying for their speedy recovery. TM has taken proactive measures to mitigate further spread of the virus and keep our customers, staff and communities safe. At Menara TM One, all occupants were immediately evacuated and the office building closed for seven (7) days to facilitate thorough disinfection and sanitisation in accordance to the guidelines set by the Ministry of Health (MoH). TM offices in Sabah, Kedah and other Red Zone areas had been closed much earlier as proactive precaution in correspondence to the increasing cases recently. Following these two new positive cases, detailed contact tracing is being carried out by the MoH, assisted by TM's COVID-19 Crisis Response Team (CRT), to identify and inform those whom had close contact with the affected employees. Identified close contacts are being contacted by MoH for further advice and action. In ensuring continued services to our customers, TM employees at the affected states and areas have reverted back to Work From Home (WFH) arrangement utilising digital channels and online productivity tools. Meanwhile, critical function employees (contact centre, field teams for service installation and restoration) shall continue working in compliance to Government and TM's added safety protocols and guidelines. TM would like to remind everyone at all times to keep safe social distance, hygiene and adhere to the Standard Operating Procedures (SOPs) as advised by the Government. TM has taken and will continue to take all necessary measures to ensure the health and safety of our customers, employees and community.

TM IS SUPPORTIVE OF INITIATIVES THAT ENHANCE THE BENEFITS OF 5G; HAS VAST FIBRE COVERAGE TO SUPPORT ITS IMPLEMENTATION
TM acknowledges the decision made by the Government on the 5G dual network. We remain supportive of initiatives that enhance the benefits of 5G technology for the rakyat, businesses, and the nation as a whole. We trust this will drive Malaysia's digital transformation, advancing connectivity, innovation, and economic growth across sectors. As Malaysia’s leading fibre infrastructure provider, TM has extensive nationwide fibre coverage, robust digital platforms, and proven rollout experience. We leverage our core competencies to support the industry’s technological advancement, including the 5G ecosystem. TM is committed to providing high-quality converged digital offerings across various segments of its customers. We remain focused on delivering 5G services and solutions to our consumers and business segments. Our priority is to ensure that all customers continue to have seamless access to reliable 5G services and ecosystem. With a goal to be a Digital Powerhouse by 2030, TM is committed to playing a key role in building a digital nation, continuously supporting the 5G ecosystem, and driving digital innovation for all Malaysians.

TM R&D wins prestigious MSC Malaysia APICTA 2018 for the innovation of Smart Safety Helmet
Places TM R&D as the Champion of Research & Development in 2018 TM Research & Development (TM R&D), the research arm and a wholly-owned subsidiary of Telekom Malaysia Berhad (TM) recently won the Cross Category: Research & Development for its innovative Smart Safety Helmet during the 19th MSC Malaysia Asia Pacific ICT Awards (MSC Malaysia APICTA) 2018 organised by the National ICT Association of Malaysia (PIKOM). Winning this prestigious award places TM R&D as the champion of Research & Development in 2018. In addition, TM R&D has been selected to represent Malaysia in the Cross Category: Research & Development at the International APICTA Awards 2018 in Guangzhou, China. Present to accept the award was Dr. Sharlene Thiagarajah, Chief Executive Officer of TM R&D. Developed by TM R&D, Smart Safety Helmet is a data driven smart industrial or safety helmet, an Internet of Things (IoT) solution that provides live, wireless monitoring and array of sensors including accident impact and geolocation which can be used to perform various analysis towards creating a safer worksite. It sends telemetry to the cloud and processes the data for the benefit of the employer as well as the staff. It has all the safety helmet features, location tracking services, attendance, violation detection and a video camera for remote coaching and emergency observation of the workforce. This Smart Safety Helmet innovation is the first Smart Safety Helmet in Malaysia and it is now ready to be deployed for industry players across various sectors such as Oil & Gas, Construction, Chemical & Manufacturing Industry and many more. Commenting on the milestone achievement, Datuk Bazlan Osman, Acting Group Chief Executive Officer of TM said, “We are excited and thrilled to know that TM R&D has won the award. It was such a great honour and it is the first of many other innovations that will be introduced by our R&D arm. We are certainly proud of this recognition and TM R&D’s outstanding achievement in the ICT industry.” “TM will continue to introduce more innovative and converged propositions to empower Smarter Living, Smarter Businesses, Smarter Cities, Smarter Communities and a Smarter Nation - delivering a seamless digital experience and integrated business solutions to cater to individual lifestyle and business communication needs - towards making “Life and Business Easier for a Better Malaysia”,” he added. Meanwhile, Dr. Sharlene shared, “It is indeed a proud moment for us at TM R&D, as well as for TM Group. We have received tremendous interest for its novel design and unique key features that promote safety and collaboration while working on the field, regardless of industry. The invention of this smart helmet without doubt will increase operational efficiency at the work place and enhance productivity level of the workforce.” The Smart Safety Helmet started off as a challenge in speed and innovation, where the team worked towards creating a first working prototype within two (2) weeks. It later became part of one of the five (5) pillars of smart solutions under the Memorandum of Understanding (MOU) signed between TM and Petronas to increase operational excellence and enhance customer experience. Gaining huge interests from large corporations, the Smart Safety Helmet was invited to be featured at the recent 4th Malaysia Oil & Gas Services Exhibition and Conference (MOGSEC) as part of TM’s product showcase. MSC Malaysia APICTA provides recognition to outstanding achievements of individuals, students, entrepreneurs, SMEs and organisations with operations in Malaysia who have contributed to the development of the MSC Malaysia initiatives or in building applications and services for the benefit of Malaysia. It recognises creativity, innovation, and excellence in the Malaysian ICT arena. MSC Malaysia APICTA also provides an opportunity and an ideal environment for individuals and companies to gain local, regional and international exposure through on-going promotional activities, and through participation at the international Asia Pacific ICT Alliance Awards (APICTA). Winners of the MSC Malaysia APICTA Awards will represent Malaysia at the annual International APICTA Awards. For more information about TM R&D and its products and services, log on to www.tmrnd.com.my