30 Dec 2022
TM's addresses data breach of Unifi mobile customers contact information
Telekom Malaysia (“TM” or “the Group”) has been made aware of a data breach (specific to contact information only) on 28 December involving a limited amount of Unifi Mobile customers’ information.
After investigations, TM has found 250,248 Unifi Mobile customers to be affected in this data breach, constituting both individual customers as well as SMEs. The type of data that was breached involved customer names, phone numbers and emails. No other information was breached.
TM confirms that the breach has been contained and have taken steps to minimise the potential impact to these 250,248 customers. The specific customers affected have been notified. Customers who have not received any notification are not impacted. TM has also reported this matter to the relevant authorities (National Cyber Coordination & Command Centre (NC4); Department of Privacy & Data Protection (JPDP); and the Malaysian Communications & Multimedia Commission (MCMC)).
While additional security measures have been put in place to isolate the risk and protect our customers, we wish to inform that our customers did not experience any service disruptions in this incident.
TM is closely monitoring the situation and is conducting additional assessments. We advise customers to take extra precautions when receiving communications from unknown parties, as well as to secure their online information at all times.
The privacy and security of TM’s customers remain our highest priority and we take such matters seriously. We will continue to strengthen and ensure our data security framework, policies, systems and processes are continuously benchmarked against Bank Negara Malaysia's Risk Management in Technology (RMiT) standard and ISO27001, as well as other global standards to prevent such occurrences.
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TM enhances young graduates employability with its TM Protégé Programme
TM PROTÉGÉ Ready to Work (RTW) programme is in line with Government’s effort to raise the employability level of graduates Telekom Malaysia Berhad (TM) continuously empower Malaysian graduates with its education-oriented and skill enhancement programmes. Most recently, the Company enrolled participants for its Ready to Work (RTW) programme, namely Professional Training and Education for Growing Entrepreneurs or PROTÉGÉ, in line with the Government's effort in raising the employability level of the graduates. This PROTÉGÉ programme or previously known as Program Skim Latihan 1Malaysia (SL1M) is under the supervision of PROTÉGÉ Secretariat and the Ministry of Entrepreneur Development and Cooperatives (MEDAC). The main objective of this programme is to improve the marketability and entrepreneurial skills of unemployed graduates, including through on-job-trainings and guidance programmes in collaboration with industry experts. It is also aimed at producing more entrepreneurs and job creators who are competitive, meet the current industry need and ready for the global market. TM recently held an engagement session - 'Majlis Ramah Mesra TM bersama PROTÉGÉ' - with the participants of its latest TM PROTÉGÉ Programme intake at Dewan Tun Canselor, Multimedia University (MMU), Cyberjaya. Farid Basir, Chief Human Capital Officer, TM attended the event and shared some tips and thoughts on career growth and development with the participants. Also present at the event were Norhadznita Hj Mohammad Ilham, Head Secretariat PROTÉGÉ, MEDAC, Prof. Dato' Dr Mazliham Mohd Su'ud, President of MMU, Norkhairul Wahab, Chief Executive Officer, MMU Cnergy and Badrul Hisham Bahari, Chief Executive Officer, GITN Sdn Bhd. Commenting on the PROTÉGÉ programme, Farid said, "The creation of a digitally-ready community and future-proof workforce has always been one of the pillars under the Company's Digital Malaysia aspiration. 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The initiative was then continued with PROTÉGÉ, which saw 140 participants selected for the first intake in February 2020. They are currently undergoing on-the-job training at TM and GITN Sdn. Bhd, a subsidiary of TM. In September 2020, the programme continues with its second intake of 169 participants who are now attending soft skills training at MMU, Cyberjaya. The eight (8) months intensive programme consists of soft skills classroom and online training for one (1) month, followed by on-job-training (OJT) for seven (7) months. There are seven (7) core soft skills modules involved including communications, technical and management skills required by the industry as well as effective work ethics. The OJT will prepare the participants with a career mindset and enable them to experience the real working environment. This second intake is expected to graduate in April 2021. 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TM supports affected small businesses and communities through “Inisiatif Tolong Menolong”
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