04 Apr 2025
TM Activates Relief Measures for Customers and Communities Affected by Putra Heights Fire Incident
Kuala Lumpur, 4 April 2025 – Telekom Malaysia Berhad (“TM” or “the Group”)
TM’s technical teams are ready and committed to immediately restore services and
At the same time, the Group is rolling out a series of immediate relief and recovery
- Waiver of Unifi Home bills for a minimum of one month, depending on the progress of network restoration, to ease the financial burden on affected customers.
- Credit term extension to 60 days with no service suspension.
- Free replacement of Customer Premise Equipment (CPE) such as routers, modems, or mesh devices that may have been damaged.
- Free on-site support (OSS) and standard internal wiring.
- Priority assistance for Unifi Home and SME customers via our customer support line at 100.
- Complimentary WiFi at the temporary evacuation centres (PPS) to ensure uninterrupted communication and continued access to essential services.
Additionally, Yayasan TM, the Group’s social impact foundation, will be extending
Amar Huzaimi Md Deris, TM’s Group Chief Executive Officer said, “We extend our
TM will continue to share timely updates on restoration progress as information
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TM Delivers Steady Performance in Q1 2025, Positions for Long-term Growth
Q1 2025 Key Highlights (vs Q1 2024) Operating Revenue increased by 0.5% YoY to RM2.85 billion EBIT and PATAMI stood at RM550.3 million and RM401.2 million, respectively Fixed Broadband Subscribers increased by 1.6% CAPEX at RM280.0 million, representing 9.8% of revenue KUALA LUMPUR, 28 May 2025 – Telekom Malaysia Berhad (“TM” or “the Group”) today announced its financial results for the first quarter ended 31 March 2025 (Q1 2025), reflecting positive topline growth amidst an evolving and dynamic market landscape. The Group’s operating revenue increased by 0.5% year-on-year (YoY) to RM2.85 billion, primarily driven by higher revenue from data, other telecommunication services and education segment. Earnings Before Interest and Tax (EBIT) stood at RM550.3 million due to the shift in recognition of 5G access costs, higher device costs in line with stronger device revenue and unfavourable foreign exchange movements. Consequently, Profit After Tax and Non-Controlling Interests (PATAMI) came in at RM401.2 million, a 5.6% decline YoY, partially mitigated by lower net finance costs. Capital expenditure (CAPEX) for the quarter was RM280.0 million, accounting for 9.8% of revenue, on track to meet the 2025 guidance range. The majority of it focused on expanding digital infrastructure such as existing data centres, domestic fibre network and submarine cable systems, which are crucial for a thriving and vibrant digital ecosystem. Amar Huzaimi Md Deris, TM Group Chief Executive Officer said, “TM’s performance in Q1 2025 reflects our disciplined execution of our strategic priorities aimed at long-term value creation amidst dynamic market landscape. Nevertheless, our fundamentals remain strong, marked by steady performance, continued operational efficiency, and a growing customer base.” “During the quarter, we sustained fixed broadband subscribers' growth and continued to delight our customers through attractive Unifi UniVerse bundled device offerings, delivering seamless home internet, mobile and lifestyle solutions. This further reinforced our position as Malaysia’s Convergence Champion with the only quad-play services. We also observed positive traction on our national cloud solutions that enable digital transformation across enterprise and public sectors, alongside significant data demand from hyperscalers. In addition, our recent strategic collaboration with U Mobile to provide high-capacity 5G fibre backhaul is a testament of TM’s strength and ability to deliver at scale, speed and quality.” “We remain focused on strengthening our core to better position ourselves in capitalising emerging opportunities such as data centres, GPU-as-a-Service, cloud and smart services. These efforts are underpinned by our nation-building commitments especially in talent development, community initiatives, and digital empowerment, driving digital inclusivity and ensuring no one is left behind. By aligning business growth with meaningful impact, we demonstrate that commercial success and achieving a higher purpose can go hand in hand, bringing us closer to our aspiration of becoming a Digital Powerhouse by 2030 and position Malaysia as the digital hub of ASEAN,” Amar concluded. TM maintains a confident outlook driven by disciplined execution, strategic investment, and a forward-looking approach to value creation. Lines of Businesses (LOBs) Performance B2C Strengthens Position as the Market Leader in Converged Services TM’s B2C segment, anchored by Unifi, recorded a revenue of RM1.39 billion in Q1 2025 YoY. It also reinforced its leadership in convergence offerings with a 1.6% year-on-year increase in fixed broadband subscribers, reaching 3.185 million contributed by traction from TM’s Unifi UniVerse convergence offerings, which bundle home internet, mobile, content, and lifestyle services to meet the demand of today’s digital customers. At the same time, Unifi Business continued to empower over 400,000 MSMEs nationwide with digital solutions tailored to their needs. The Group’s convergence model is designed not only to enhance customer retention, but also to create sustained revenue opportunities across multiple service lines. Investments in AI-driven service operations, predictive maintenance, and digital self-service channels further support this model, enabling TM to manage cost-to-serve while strengthening customer lifetime value. For more information, visit https://unifi.com.my/all-in-one, https://unifi.com.my/tv/ and https://biz.unifi.com.my/ B2B Drives Digital Transformation for Enterprises and Government TM’s B2B segment, anchored by TM One, recorded a revenue of RM668.7 million in Q1 2025. It achieved positive growth in Beyond Connectivity, driven by stronger performance in customer projects, outsourcing business, and ICT services including cloud and cybersecurity. The segment continued to enhance its digital solution offerings, including smart services, cybersecurity, and AI-powered solutions. As the national cloud provider, it is driving digital transformation through secure, sovereign and scalable cloud infrastructure. At the same time, the launch of sector-specific events called "TM One NEXT Series" showcasing and discussing the latest technology solutions for various industries underscored TM’s commitment to driving innovation and accelerating digital adoption across key verticals. It also supported digital inclusivity efforts by powering the Sentuhan Digital Madani Kiosks with 5G Fixed Wireless Access, reinforcing its role as a trusted digital enabler. C2C Strengthens Malaysia’s Position as a Digital Hub for the Region TM’s C2C segment, anchored by TM Global delivered a positive performance in Q1 2025 with revenue reaching RM760.9 million, a 2.4% YoY increase, primarily driven by higher revenue from international data and growing demand for data centre services. Domestically, TM Global continued the rollout of mobile backhaul to support 5G and increased wholesale broadband access to strengthen last-mile delivery, ensuring reliable, high-speed connectivity across the country. It also recently partnered with U Mobile to provide high-capacity fibre backhaul, the essential backbone of a resilient and high-performance 5G ecosystem. Internationally, the segment secured substantial long-term capacity requirements from global carriers, strengthened data centre co-location services, and expanded interconnection with international customers. It also progressed the data centre upgrades and submarine capacity investments. The introduction of sovereign GPU-as-a-Service (GPUaaS) also marked a key milestone in supporting Malaysia’s AI ecosystem, reinforcing the nation’s position as a strategic digital hub for the region.
Nurturing future digital leaders through YTM Future Skills Champion Schools
Enhances its adopted schools programme to be more holistic by embedding digital technology and leadership skills TM, through Yayasan TM (YTM), recognises the need to equip the next generation with the digital and technology skills required for Industrial Revolution 4.0 (IR4.0). In view of this, in 2014, YTM began its Science, Technology, Engineering, and Mathematics (STEM) oriented programmes, such as robotics, 3D modelling, coding, and big data analytics, to promote those subjects amongst students and education communities at schools nationwide. In 2020, the modules were conslidated into TM Future Skills (TMFS) programme, with the aim of making it more comprehensive and beneficial to the intended participants. The programme was tailored to the syllabus outlined by the Ministry of Education (MOE) and covered the nine (9) pillars of the IR4.0. It has been receiving positive feedback from the teachers and students involved and more schools have requested to be part of the programme. Supporting MOE’s aspiration for digital education transformation, YTM continues to spread the positive impact of TMFS in a more structured approach. Towards this end, the foundation has embarked on TM Future Skills Champion School (TMFS School) initiative, as a continuation of the TM School Adoption Programme with enhanced contents. TMFS Schools foster future digital skills by embracing digital technology in its classroom activities where leadership, design thinking and cognitive abilities were emphasised to prepare the students for future employment. SMK Gunung Semanggol (SMKGS) in Perak, with more than 90% of its students from B40 families, was selected as the first TMFS School, aligned with YTM’s aspiration to assist B40 students in rural areas. To further facilitate the initiative, YTM is establishing TMFS Digital Hub at TMFS Schools where the schools will be equipped with a PocketLab, robotics set, 3D printer, smart TV, desktop, and digital learning content to gain more interest from its students as well as the neighbouring schools. "SMK Gunung Semanggol was identified based on its active involvement in various STEM initiatives, including previous TMFS programmes. The school also has passionate and dedicated teachers, where they adopt integrated and innovative approach for more in-depth understanding of the modules among the students. With such exposure and capabilities, we are confident that SMK Gunung Semanggol is able to play the role as a hub to spread the digital technology knowledge to more students and teachers including at the five (5) neighbouring schools, and approximately over 20 secondary schools in the Kerian district," said Izlyn Ramli, Director of YTM, during the launching ceremony of TMFS School in November 2022. Throughout this three-year programme, YTM, together with its strategic partner, Creative Minds, will work with Multimedia University (MMU), Yayasan Universiti Multimedia (YUM), TM Perak, and other YTM's partners to design and deliver engaging programmes providing the tools and support for students in rural schools to flourish. "We are also happy to see that SMK Gunung Semanggol promotes the development of other skills, such as urban farming and entrepreneurship, to empower the local communities sustainably. 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TM announces appointment of new chairman; records highest appreciation to predecessor
Telekom Malaysia Berhad (TM) today announced the departure of Tan Sri Dato' Seri Mohd Bakke Salleh as Chairman of TM Board with effect on 31 July 2021 and the appointment of its new Chairman, Dato' Mohammed Azlan Hashim effective 1 August 2021. On behalf of TM Group, the Board of Directors, expressed their highest appreciation to Tan Sri Dato' Seri Mohd Bakke Salleh for his leadership and contribution to the TM Group during his tenure. "The entire Board, management and Warga TM would like to record our heartfelt gratitude to Tan Sri Dato' Seri Mohd Bakke, an exemplary role model in upholding governance and integrity and a highly respected corporate figure; who has brought his vast insights in industry and commercial to benefit the TM Group. Together with the Board, Group Chief Executive Officer (GCEO) and management, we have charted the next phase of growth for the company under the New TM Transformation 2021-2023, anchored on 40+ Value Programmes. This has already seen a strong start with quarterly growth across all lines of business and improved operations. Under his stewardship, TM has also continued to serve and support the nation throughout the Movement Control Order (MCO) period, ensuring Malaysians stay safe and connected at home and remain productive; whilst extending humanitarian aid to those in need during these challenging times." Tan Sri Dato' Seri Mohd Bakke was appointed as Chairman of TM Board in May 2020. Commenting on the new Chairman's appointment, the Board said, "We are happy to welcome Dato' Mohammed Azlan Hashim as the new Chairman of TM Board. He is a highly respected corporate figure with extensive experience in investment and financial services; most notably as a Board member of Khazanah Nasional Berhad (Khazanah) and the Employees' Provident Fund (EPF). He brings a wealth of industry and commercial insights, which will broaden and enrich the Board's overall expertise. We look forward to Dato' Azlan's guidance, counsel and leadership as the Company continues on its transformation journey and next phase of growth and value creation. As the enabler of Digital Malaysia, TM is committed to playing our part to support all our customer segments across homes, businesses, industry as well as the public sector with connectivity, digital infrastructure and solutions towards economic recovery." "We would like to wish Tan Sri Dato' Seri Mohd Bakke all the best in his future undertakings. On that note, we would also like to welcome Dato' Mohammed Azlan as the new Chairman of TM," concluded the Board. PROFILE OF DATO' MOHAMMED AZLAN HASHIM Dato' Mohammed Azlan Hashim is presently a Board member of Khazanah since 1 April 2020. He is also a Board member and the Investment Panel Chairman of the EPF. He is also currently the Chairman of several public listed entities including D&O Green Technologies Berhad, Marine & General Berhad and IHH Healthcare Berhad. He has extensive working experience in the corporate sectors including financial services and investments. Among others, he served as Chief Executive of Bumiputra Merchant Bankers Berhad, Managing Director of Amanah Capital Malaysia Berhad and Executive Chairman of Bursa Malaysia Berhad. He holds a Bachelor of Economics from Monash University, Melbourne and is a qualified Chartered Accountant. He is a Fellow Member of the Institute of Chartered Accountants, Australia, Institute of Chartered Secretaries and Administrators, and Member of the Malaysian Institute of Accountants.
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