04 Apr 2025

TM Activates Relief Measures for Customers and Communities Affected by Putra Heights Fire Incident

TM Activates Relief Measures for Customers and Communities Affected by Putra Heights Fire Incident Article Header
TM

Kuala Lumpur, 4 April 2025 – Telekom Malaysia Berhad (“TM” or “the Group”) expresses its deepest sympathies to all individuals and families affected by the recent fire incident caused by a pipeline burst in Putra Heights.

TM’s technical teams are ready and committed to immediately restore services and rebuild any affected network infrastructure in stages, based on the severity of the damage. Restoration work will commence as soon as clearance is granted by BOMBA and the relevant authorities.

At the same time, the Group is rolling out a series of immediate relief and recovery measures to support impacted customers and the Putra Heights community, including:

  • Waiver of Unifi Home bills for a minimum of one month, depending on the progress of network restoration, to ease the financial burden on affected customers.
  • Credit term extension to 60 days with no service suspension.
  • Free replacement of Customer Premise Equipment (CPE) such as routers, modems, or mesh devices that may have been damaged.
  • Free on-site support (OSS) and standard internal wiring.
  • Priority assistance for Unifi Home and SME customers via our customer support line at 100.
  • Complimentary WiFi at the temporary evacuation centres (PPS) to ensure uninterrupted communication and continued access to essential services.

Additionally, Yayasan TM, the Group’s social impact foundation, will be extending humanitarian aid and providing essential supplies to affected families through the GLC Demi Rakyat & Negara (GDRN) collective efforts.

Amar Huzaimi Md Deris, TM’s Group Chief Executive Officer said, “We extend our heartfelt sympathies to everyone affected by this incident. We are mobilising all necessary resources to restore services swiftly and provide immediate relief to our impacted customers and communities. We are fully committed to ensuring that these efforts are carried out efficiently and with urgency, in close coordination with the relevant authorities.”

TM will continue to share timely updates on restoration progress as information becomes available.

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