04 Apr 2025
TM Activates Relief Measures for Customers and Communities Affected by Putra Heights Fire Incident
Kuala Lumpur, 4 April 2025 – Telekom Malaysia Berhad (“TM” or “the Group”)
TM’s technical teams are ready and committed to immediately restore services and
At the same time, the Group is rolling out a series of immediate relief and recovery
- Waiver of Unifi Home bills for a minimum of one month, depending on the progress of network restoration, to ease the financial burden on affected customers.
- Credit term extension to 60 days with no service suspension.
- Free replacement of Customer Premise Equipment (CPE) such as routers, modems, or mesh devices that may have been damaged.
- Free on-site support (OSS) and standard internal wiring.
- Priority assistance for Unifi Home and SME customers via our customer support line at 100.
- Complimentary WiFi at the temporary evacuation centres (PPS) to ensure uninterrupted communication and continued access to essential services.
Additionally, Yayasan TM, the Group’s social impact foundation, will be extending
Amar Huzaimi Md Deris, TM’s Group Chief Executive Officer said, “We extend our
TM will continue to share timely updates on restoration progress as information
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K-KOMM Deputy Minister officiates Yayasan TM’s effort for most number of Gutta Percha planted within 24 hours
Recognised by the Malaysia Book of Records, campaign sees planting of 5,017 trees across 23 locations with 18 collaborative partners Yayasan TM (YTM), the foundation arm of Telekom Malaysia Berhad (TM), today launched The Largest Gutta Percha Tree-Planting Event in 24 hours, a Malaysia Book of Records certified campaign in conjunction with World Telecommunication and Information Society Day 2022. The project, inspired by the “Greening Malaysia; Our Trees, Our Life” campaign under the Ministry of Energy and Natural Resources that aims to preserve the country’s biological diversity, was co-organised with Yayasan Sukarelawan Siswa (YSS), and saw 1,000 student volunteers and TM’s own Reaching Out Volunteers (TM ROVers) working together to plant 5,017 Gutta Percha trees at 23 locations simultaneously. Launched by YB Datuk Zahidi Zainul Abidin, Deputy Minister of Communications and Multimedia, together with Dato’ Haji Rosli Isa, Secretary General, Ministry of Energy and Natural Resources, the campaign specifically chose the Gutta Percha tree species for its significant heritage status in Malaysia. Native to the country and known as Nyatoh Taban Merah to locals, the species was instrumental for the early beginnings of the global submarine telegraph network. In 1851, the latex from the Gutta Percha tree was discovered to be the best insulating material and led to the invention of the first submarine cable in the world. While it was replaced with polyethylene by the 1950s, this humble tree essentially spearheaded modern telecommunications capabilities globally. Hosting the event, Tan Sri Dato’ Seri Abd. Ghafar Mahmud, Board of Trustee Member of YTM said, “This symbolic Gutta Percha tree-planting programme is a collaborative effort to protect our natural heritage and to honour the unique role it has played in connecting communities throughout the world. From its humble origins in our own forests, this species has transformed our communications capabilities, and it is now our duty to protect it for future generations.” Speaking at the launch, YB Datuk Zahidi said, “The World Telecommunication and Information Society Day this year is celebrated by industry players, agencies and corporate partners in their own unique ways. As we move with the fast pace of the digital world, we need to balance it with green conservation efforts to sustain our environment. I am thrilled and excited with today’s event that sees the preservation of Gutta Percha, a native and very important species particularly to telecommunications. Congratulations to YTM and YSS for this unique collaboration!” A total of 18 partners from local councils, institutions and universities also collaborated on this project, providing designated areas for Gutta Percha education, research and development, as well as participating in the tree-planting initiative. Besides YSS, these partners include: Forest Research Institute Malaysia (FRIM), Jabatan Perhutanan Semenanjung Malaysia, Perbadanan Putrajaya, Majlis Perbandaran Sepang, Dewan Bandaraya Kuala Lumpur, Multimedia University (MMU), International Islamic University Malaysia (IIUM), Universiti Sains Islam Malaysia (USIM), University of Malaya (UM), Universiti Putra Malaysia (UPM), Universiti Kebangsaan Malaysia (UKM), Universiti Teknologi MARA (UITM), Universiti Teknologi Petronas (UTP) and Universiti Malaysia Perlis (UniMAP) as well as Mr DIY, Hara Makers and unifi. In addition to tree-planting, YTM is also supporting Buy for Impact’s social enterprise, Hara Makers, through their Reimagine Plastic environmental initiatives. The foundation is further helping economically-disadvantaged communities through an income-generating project to create upcycled volunteers’ hats for the Gutta Percha Tree-Planting event. Extending the impact of the project beyond the launch event, YTM, in partnership with unifi, is running an Adopt-A-Tree campaign via unifi Rewards points redemptions. unifi customers will have the opportunity to adopt a Gutta Percha tree by donating their points towards this effort via the myunifi application or portal. Through their support, the adopted trees will be planted within the 23 unifi Green Zones and customers will receive a digital certificate from YTM for their contribution. These initiatives tie in with TM Group’s Environmental, Societal and Governance (ESG) sustainability commitments, connecting the three components with Malaysia’s national heritage conservation as well as education efforts.
Yayasan TM issues two requests for proposal (RFP) for Muzium Telekom Kuala Lumpur Transformation Plan 2022 - 2024; seeks interested parties to apply
Request For Proposal (RFP) On Food And Beverage (F&B) Operator At Muzium Telekom, Kuala Lumpur Yayasan TM (YTM), the foundation arm of Telekom Malaysia Berhad (TM), today has issued a Request for Proposals (RFP) seeking multiple partner organisations to be part of Muzium Telekom Kuala Lumpur Transformation Plan 2022 - 2024. YTM launched The Muzium Telekom Transformation Plan with the objective to placemake the 94-year-old heritage building as an engaging public space, for education, entertainment and monetisation opportunities. "We are calling on many experts and practitioners to join forces with us in the spirit of collaboration and creativity, to curate programmes, services, activities or events that can help us to reimagine and transform Muzium Telekom as a placemaking public venue that is vibrant, educational and inclusive to everyone," said Izlyn Ramli, Director of Yayasan TM. "As the economy has opened up, public spaces and museums are seeing an increasing number of visitors looking for iconic venues and engaging activities. Muzium Telekom's differentiation is through the marriage of technology and arts, where digitalisation plays a significant role, in line with our TM Group vision as a human-centred tech company and the enabler of Digital Malaysia. YTM will continue its ongoing mission to preserve and celebrate the nation's arts, culture & heritage, as well as supporting community sustainable livelihoods by placemaking Muzium Telekom into an engaging public digital arts space with future-forward immersive museums' exhibits and various community and micro-SME (such as retail and F&B) programmes," she added. Since 1994, Muzium Telekom also known as Muzium Telekomunikasi Negara, has been showcasing the history and evolution of telecommunications in Malaysia. Befitting the times, YTM aims to reinvigorate this beautiful historic building as an engaging hub that connect the dots across the many facets within the TM Group and beyond, to include the industry and overall ecosystem. Within TM Group, it aims to showcase talents from Multimedia University (MMU) students, alumni and faculty in digital, creative and cinematic arts as well as TM's heritage and innovation in telecommunications. Concurrently, this is extended to the rich ecosystem of collaboration partners in the same fields. In 2018, YTM launched the Telegraph Museum, Taiping graced by HRH the Sultan Perak, Sultan Nazrin Muizzuddin Shah. This unique and niche museum features the history of the country's telegraph communications system including its maiden breakthrough in Taiping, Perak and how technology has contributed to the development of the nation. Both Muzium Telekom Kuala Lumpur and Telegraph Museum Taiping aim to be key resources for students, researchers and the communities to deepen their understanding on the complex telecommunications industry and how it has contributed to both nationbuilding and the world telecommunication history. YTM is calling for interested parties to participate in two (2) RFPs issued earlier. Details are as follows: 1) Request For Proposal (RFP) On Food And Beverage (F&B) Operator At Muzium Telekom, Kuala Lumpur YTM is seeking F&B companies who are capable to manage end-to-end F&B outlets' operations at Muzium Telekom KL. The scope will be covering F&B outlets' concept (inclusive design & build), compliance to heritage building guidelines, F&B business model and operations. There are TWO (2) F&B outlets available at Muzium Telekom whereby the interested party can choose to operate F&B outlet 1 that is located at the corner lot in the front of main road or/and F&B outlet 2 which located in the courtyard of museum. These share a common kitchen located next to outlet 2. 2) Request Of Proposal (RFP) For The Appointment Of Museum Operator (Service Provider) For Muzium Telekom Kuala Lumpur And Telegraph Museum Taiping YTM is seeking proposals from firms / consortiums or interested qualified parties with experience in the museums / galleries / arts and culture / tourism or related experience industries to be The Museum Operator (Service Provider) for Muzium Telekom Kuala Lumpur and Telegraph Museum Taiping; and implement The Muzium Telekom Transformation Plan 2022-2024 By the year 2024, YTM hopes to complete the new museum experience built on the theme of "Art & Technology: Future Forward", providing access to a variety of experiences that educate, inspire and engage the public with telecommunication technologies and innovations. The new Muzium Telekom will unveil more than 27,000 sq ft of completely reimagined spaces, including its National Telecommunication Gallery, Digital Art Gallery, Museum Black Box Theater, Museum Cafe & Restaurant, Kids Discovery, Thematic Exhibition Rooms and many more. The RFPs can be downloaded at https://bit.ly/museumoperator or https://bit.ly/RFPmuseumcafe. The deadline for submitting proposals for Food And Beverage (F&B) Operator is 16 September 2022 and Museum Operator (Service Provider) For Muzium Telekom Kuala Lumpur And Telegraph Museum Taiping is 20 September 2022. YTM looks forward to all proposals and wishes participants all the very best in making these aspirations a reality for the community and the city.
TM accorded special Kincentric COVID Resilience Award Malaysia 2020 for its efforts and proactive measures in combating Covid-19 pandemic
The Company received special recognition for its efforts and proactive measures in handling, mitigating and curbing the spread of COVID-19. Telekom Malaysia Berhad (TM) was recently awarded the Special Kincentric COVID Resilience Award Malaysia at the Kincentric Best Employers Malaysia 2020 Learning Conference and Award Ceremony which was held virtually. As the COVID-19 pandemic continues, people and organisations face unprecedented new challenges. The special awards recognise companies that have been actively managing the employee experience in the rapidly unfolding COVID-19 crisis; especially for those in critical functions ensuring business continuity and recovery. The judging criteria is based on key themes of Senior Leadership/communication, virtual work effectiveness, concern and engagement on employee wellness; supported by people practices. Badrul Hisham Ahmad, Vice President, Support Business TM who is also the Chairman of TM's COVID-19 Crisis Response Team (CRT) virtually received the award on behalf of TM. He was also one of the panelists in the sharing session among the winners of the COVID Resilience Award. Commenting on the achievement, Imri Mokhtar, Group Chief Executive Officer, TM said, "We are humbled and honoured to receive this meaningful award on behalf of all our Warga TM. In these challenging times, their dedication and commitment to serve our customers and the nation with essential connectivity have been exemplary. We would like to especially thank our COVID-19 Crisis Response Team and volunteers such as PAKAR Semboyan, TM Rovers, the 'buddies' and others behind the scenes; who have gone beyond the call of duty to ensure all are taken care of." "TM will continue to take proactive measures to curb the spread of COVID-19 for the safety of our employees, customers and stakeholders. We remain committed to help Malaysia rebuild its economy via connectivity and digital solutions. Together may we return stronger," he added. Kincentric, a Spencer Stuart Company through its Kincentric Best Employers programme gives high-performing organisations credit and visibility for the quality of their employer brand – and an edge in the talent marketplace. With 20 years of robust data on employee experience behind it, the programme measures and differentiates employers on the four (4) people-factors that are key to success, namely high employee engagement, agility, engaging leadership and talent focus. This year, Kincentric has introduced a special COVID Resilience Award to recognise organisations that have risen above and holistically supported their employees in managing the significant emotional, social and economic impact brought on by the pandemic. This award demonstrates how a great employee experience defines the ability for a business to survive and thrive, especially in critical moments.
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