04 Apr 2025
TM Activates Relief Measures for Customers and Communities Affected by Putra Heights Fire Incident
Kuala Lumpur, 4 April 2025 – Telekom Malaysia Berhad (“TM” or “the Group”)
TM’s technical teams are ready and committed to immediately restore services and
At the same time, the Group is rolling out a series of immediate relief and recovery
- Waiver of Unifi Home bills for a minimum of one month, depending on the progress of network restoration, to ease the financial burden on affected customers.
- Credit term extension to 60 days with no service suspension.
- Free replacement of Customer Premise Equipment (CPE) such as routers, modems, or mesh devices that may have been damaged.
- Free on-site support (OSS) and standard internal wiring.
- Priority assistance for Unifi Home and SME customers via our customer support line at 100.
- Complimentary WiFi at the temporary evacuation centres (PPS) to ensure uninterrupted communication and continued access to essential services.
Additionally, Yayasan TM, the Group’s social impact foundation, will be extending
Amar Huzaimi Md Deris, TM’s Group Chief Executive Officer said, “We extend our
TM will continue to share timely updates on restoration progress as information
YOU MAY ALSO LIKE
Disney+ Hotstar and other top-notch international and local content will rock Malaysian screens via unifi TV’s comprehensive content offering!
5 new exciting channels will be available on unifi TV starting 1 May 2022, while 4 new streaming apps will be added mid-May, including Disney+ Hotstar unifi TV customers can expect more exciting international and local content next month, including Disney+ Hotstar. Disney+ Hotstar is the dedicated streaming home for global, regional and Malaysian stories. It brings together blockbuster Hollywood films and award-winning content from Disney, Pixar, Marvel, Star Wars, National Geographic, FX, 20th Century Studios and many more, providing a wide array of titles from select Malaysian studios and a unique and growing portfolio of local language content from Asia Pacific. Disney+ Hotstar offers programming with a variety of original feature-length films, live-action and animated series, short-form content and documentaries. This includes titles such as Marvel Studios' latest series and films like Moon Knight, Hawkeye, Eternals and Shang-Chi and The Legend of The Ten Rings. Also available are Star Wars: The Book of Boba Fett; the Academy Award®-winning film Encanto, which won the Oscar for Best Animated Film; and Pixar's Turning Red which is the number one film premiere on Disney+ globally to date (based on number of hours watched in the first three days). Disney+ Hotstar also features an extensive library of highly acclaimed local language content from Asia Pacific, such as popular Korean dramas Snowdrop, Rookie Cops and Soundtrack #1, as well as Malaysian series Ejen Ali, Upin & Ipin, Kisah Cinta Kita and more. On 1 May 2022, unifi will add five (5) new channels and one (1) new streaming app onto its unifi TV platform, with another three (3) streaming apps joining unifi's content stable on 17 May 2022. The 5 new High Definition (HD) channels are beIN SPORTS 1, beIN SPORTS 3, CCTV-4, CGTN as well as unifi's very own new channel, DEGUP while the 4 new streaming apps including the aforementioned Disney+ Hotstar, are MySing, beIN SPORTS CONNECT and SPOTV NOW. With the addition of the new channels and apps, unifi TV will have a total of 74 premium channels and 15 streaming apps on its platform, enjoyable on unifi TV's media boxes or unifi PlayTV app when on-the-go. Anand Vijayan, Chief Commercial Officer, Telekom Malaysia Berhad (TM) said: "We are thrilled to bring more great content to our subscribers via unifi TV for a wholesome viewing experience. The newly-added channels and streaming app offerings will provide a wide range of favourite international movies and series, local and vernacular programmes, news as well as sports action. Whether you are spending quality time with your family at home or you are out and about, you will be entertained. "unifi TV continuously strives to deliver more exciting content to meet the discerning demands of Malaysians from multiple segments, and we have something for everyone; be it live, on demand or over-the-top (OTT) content. Our latest collaborations with renowned content providers further cements unifi's commitment in providing world-class, high-quality entertainment to our customers and strengthens our position as a leading content aggregator in Malaysia." All new unifi Home broadband subscribers with unifi TV Ultimate Pack can watch Disney+ Hotstar at no additional charge, as long as their pack is active, while new subscriptions to unifi Home 100Mbps without Ultimate Pack will enjoy a 6-month access to the streaming app. Disney+ Hotstar will also be made available as an add-on at RM16.00 per month to unifi TV Varnam Plus, Aneka Plus and Ruby Plus Pack customers. unifi Home customers without any unifi TV Pack will have the option to subscribe to the streaming app a la carte at the price of RM54.90 for 3 months, with the convenience to pay through a single unifi bill. For karaoke lovers, MySing will definitely make this upcoming Raya celebrations much more memorable. It is the first and only karaoke OTT app fully operated locally in Malaysia, with more than 30,000 original karaoke content in a user-friendly interface. The most recent and latest hits can be enjoyed in HD-quality. MySing is available exclusively on unifi Plus Box and can be subscribed via unifi starting 1 May 2022 with a 30-day trial for a limited time only. The app is available a la carte at RM14.90 per month. MySing is hosted on TM One's intelligent Cloud – α Edge, an end-to-end comprehensive suite of cloud services with full stack hyperscaler capabilities. SPOTV NOW provides access to live sports streaming services, video-on-demand options and curated exclusive content of premier Asian and international events, including MotoGP (this comes with Bahasa Melayu commentary), The Open Championship, US Open and Wimbledon, World Table Tennis, as well as Asian events such as Korean Baseball League (KBO) and V.League Japan competition. SPOTV NOW is available complimentary to all Ultimate Pack customers from 17 May 2022 onwards. For avid football fans, unifi TV is also excited to bring in two (2) new channels – beIN SPORTS 1 and beIN SPORTS 3 – offering LIVE coverage of European football action from UEFA Champions League, UEFA Europa League, LaLiga, Serie A, Ligue 1 and more. Viewers are set to enjoy unparalleled access to exclusive contents of Europe's premier clubs including interviews, documentaries, full-match replays and magazine shows. Ultimate Pack customers can also watch these contents on beIN SPORTS CONNECT, a multi-device player accessible on app or web, which comes as complimentary to Ultimate Pack subscribers starting 17 May 2022. Meanwhile, for viewers who are looking for a boost in adrenaline, unifi TV is launching its very own channel, DEGUP. It is the first channel on unifi TV that highlights the best action and horror content from the Asian region and more. For fans of entertainment and news from China, the new channel CCTV-4 features a variety of programmes including documentaries, music, news and drama series, while CGTN, the prime English TV channel of China Global Television Network, provides around-the-clock news, current affairs' shows and featured programmes. Disney+ Hotstar will be included in unifi TV Ultimate Pack at no extra cost from 17 May 2022 onwards. For existing Ultimate Pack customers, they can pre-register their interest to switch their current streaming app bundle starting today at https://activate.unifi.com.my/disney to enjoy Disney+ Hotstar when it comes on board on 17 May 2022. In conjunction with the launch, unifi will be offering free viewing of all its channels to all unifi Home customers from 30 April until 8 May 2022, making this Raya festivities even more special. All new unifi subscribers will also enjoy a 30-day free trial of broadband connectivity and the complete suite of unifi TV channels. To sweeten the deal, customers can further enhance their viewing experience with smart devices where they can add-on a 60" 4K UHD Android TV or an ASUS laptop to their new subscription from an additional RM79 per month. All streaming apps with unifi are best viewed on unifi Plus Box for a big-screen, lean-back experience or on-the-go via respective mobile apps. More information about these exciting new content can be found on www.unifi.com.my/tv.
TM Delivers Steady Performance in Q1 2025, Positions for Long-term Growth
Q1 2025 Key Highlights (vs Q1 2024) Operating Revenue increased by 0.5% YoY to RM2.85 billion EBIT and PATAMI stood at RM550.3 million and RM401.2 million, respectively Fixed Broadband Subscribers increased by 1.6% CAPEX at RM280.0 million, representing 9.8% of revenue KUALA LUMPUR, 28 May 2025 – Telekom Malaysia Berhad (“TM” or “the Group”) today announced its financial results for the first quarter ended 31 March 2025 (Q1 2025), reflecting positive topline growth amidst an evolving and dynamic market landscape. The Group’s operating revenue increased by 0.5% year-on-year (YoY) to RM2.85 billion, primarily driven by higher revenue from data, other telecommunication services and education segment. Earnings Before Interest and Tax (EBIT) stood at RM550.3 million due to the shift in recognition of 5G access costs, higher device costs in line with stronger device revenue and unfavourable foreign exchange movements. Consequently, Profit After Tax and Non-Controlling Interests (PATAMI) came in at RM401.2 million, a 5.6% decline YoY, partially mitigated by lower net finance costs. Capital expenditure (CAPEX) for the quarter was RM280.0 million, accounting for 9.8% of revenue, on track to meet the 2025 guidance range. The majority of it focused on expanding digital infrastructure such as existing data centres, domestic fibre network and submarine cable systems, which are crucial for a thriving and vibrant digital ecosystem. Amar Huzaimi Md Deris, TM Group Chief Executive Officer said, “TM’s performance in Q1 2025 reflects our disciplined execution of our strategic priorities aimed at long-term value creation amidst dynamic market landscape. Nevertheless, our fundamentals remain strong, marked by steady performance, continued operational efficiency, and a growing customer base.” “During the quarter, we sustained fixed broadband subscribers' growth and continued to delight our customers through attractive Unifi UniVerse bundled device offerings, delivering seamless home internet, mobile and lifestyle solutions. This further reinforced our position as Malaysia’s Convergence Champion with the only quad-play services. We also observed positive traction on our national cloud solutions that enable digital transformation across enterprise and public sectors, alongside significant data demand from hyperscalers. In addition, our recent strategic collaboration with U Mobile to provide high-capacity 5G fibre backhaul is a testament of TM’s strength and ability to deliver at scale, speed and quality.” “We remain focused on strengthening our core to better position ourselves in capitalising emerging opportunities such as data centres, GPU-as-a-Service, cloud and smart services. These efforts are underpinned by our nation-building commitments especially in talent development, community initiatives, and digital empowerment, driving digital inclusivity and ensuring no one is left behind. By aligning business growth with meaningful impact, we demonstrate that commercial success and achieving a higher purpose can go hand in hand, bringing us closer to our aspiration of becoming a Digital Powerhouse by 2030 and position Malaysia as the digital hub of ASEAN,” Amar concluded. TM maintains a confident outlook driven by disciplined execution, strategic investment, and a forward-looking approach to value creation. Lines of Businesses (LOBs) Performance B2C Strengthens Position as the Market Leader in Converged Services TM’s B2C segment, anchored by Unifi, recorded a revenue of RM1.39 billion in Q1 2025 YoY. It also reinforced its leadership in convergence offerings with a 1.6% year-on-year increase in fixed broadband subscribers, reaching 3.185 million contributed by traction from TM’s Unifi UniVerse convergence offerings, which bundle home internet, mobile, content, and lifestyle services to meet the demand of today’s digital customers. At the same time, Unifi Business continued to empower over 400,000 MSMEs nationwide with digital solutions tailored to their needs. The Group’s convergence model is designed not only to enhance customer retention, but also to create sustained revenue opportunities across multiple service lines. Investments in AI-driven service operations, predictive maintenance, and digital self-service channels further support this model, enabling TM to manage cost-to-serve while strengthening customer lifetime value. For more information, visit https://unifi.com.my/all-in-one, https://unifi.com.my/tv/ and https://biz.unifi.com.my/ B2B Drives Digital Transformation for Enterprises and Government TM’s B2B segment, anchored by TM One, recorded a revenue of RM668.7 million in Q1 2025. It achieved positive growth in Beyond Connectivity, driven by stronger performance in customer projects, outsourcing business, and ICT services including cloud and cybersecurity. The segment continued to enhance its digital solution offerings, including smart services, cybersecurity, and AI-powered solutions. As the national cloud provider, it is driving digital transformation through secure, sovereign and scalable cloud infrastructure. At the same time, the launch of sector-specific events called "TM One NEXT Series" showcasing and discussing the latest technology solutions for various industries underscored TM’s commitment to driving innovation and accelerating digital adoption across key verticals. It also supported digital inclusivity efforts by powering the Sentuhan Digital Madani Kiosks with 5G Fixed Wireless Access, reinforcing its role as a trusted digital enabler. C2C Strengthens Malaysia’s Position as a Digital Hub for the Region TM’s C2C segment, anchored by TM Global delivered a positive performance in Q1 2025 with revenue reaching RM760.9 million, a 2.4% YoY increase, primarily driven by higher revenue from international data and growing demand for data centre services. Domestically, TM Global continued the rollout of mobile backhaul to support 5G and increased wholesale broadband access to strengthen last-mile delivery, ensuring reliable, high-speed connectivity across the country. It also recently partnered with U Mobile to provide high-capacity fibre backhaul, the essential backbone of a resilient and high-performance 5G ecosystem. Internationally, the segment secured substantial long-term capacity requirements from global carriers, strengthened data centre co-location services, and expanded interconnection with international customers. It also progressed the data centre upgrades and submarine capacity investments. The introduction of sovereign GPU-as-a-Service (GPUaaS) also marked a key milestone in supporting Malaysia’s AI ecosystem, reinforcing the nation’s position as a strategic digital hub for the region.
TM BAGS TOP TECH AWARD FOR ITS DIGITAL WORKFORCE SOLUTION
Telekom Research & Development Sdn Bhd (TM R&D), the innovation arm of Telekom Malaysia Berhad (TM) wins the “Digital-Utilities” Award for its smart workforce management solution known as FORCE at the recent Malaysia Technology Excellence Awards 2023 (MTEA), organised by the Asian Business Review. This is the seventh award received by TM R&D from MTEA in the last five years, spotlighting its role in accelerating the use of advanced technology and mobile-first approach to spearhead industrial productivity and operational efficiencies as Malaysia transitions into a digital economy. Through cross learnings from deployment within the TM ecosystem, TM R&D’s advanced analytics software in the FORCE platform measures and reports business performance metrics in real-time. This enables fast-paced businesses to make precise data-driven decisions to improve complex tasks scheduling of large fieldwork teams across geographies that in turn, significantly ease resource planning and operational costs. Commenting on the achievement, Dr. Sharlene Thiagarajah, Chief Executive Officer, TM R&D said, “In promoting growth mindsets through innovation and capacity-building, TM R&D has been consistently recognised for advancing tech solutions to meet fast-evolving digital needs of today’s competitive businesses. Our work in R&D is helping companies in the region adopt automation and digital solutions in improving workforce productivity and efficiency which translates into reducing cost of doing business.” “FORCE provides operational efficiencies and first-class customer experience by automating day-to-day tasks of large field teams. It proves to be an indispensable tool not only for its ability to automate functions of a workforce but also in enabling seamless execution of digital solutions. Today, FORCE can be effectively deployed in key sectors such as the Water and Utility Industry, IT Services, Public Services, Manufacturing, Hospitality and Plantation Management,” added Dr. Sharlene. The workforce management solution is designed to enable the adoption of digitalisation progressively within the organisation’s own growth strategy, allowing it to rapidly reap benefits with minimal costs. Dr. Sharlene concluded, “Winning this award inspires us to create smarter digital solutions in line with TM’s transformation towards becoming a human-centred TechCo and enabling a more Digital Malaysia.” For more information about TM R&D and its innovations, visit www.tmrnd.com.my or email your inquiry to business@tmrnd.com.my or follow them on LinkedIn (TM Research & Development) for more news and updates.
NEWSLETTER
Just drop your details and stay updated with the world of Telekom Malaysia. We promise – no spam!