MIDA as the lead agency of MITI in implementing strategies for Industry4WRD; collaborates with TM One for the deployment of high-speed internet connection for the nationwide programme
TM One, the enterprise and public sector business solutions arm of Telekom Malaysia Berhad (TM) had successfully deployed high speed broadband (HSBB) accessibility services to 33 industrial areas within the Northern, Southern and Eastern regions; including Sabah and Sarawak, in February 2021. The implementation is in support of Industry4WRD, a National Policy on Industry 4.0, that was launched by Ministry of International Trade and Industry (MITI), designed to transform the Malaysian manufacturing industry and its related services to be smarter, more systematic and resilient.
The deployments followed the signing of a Letter of Acceptance (LOA) in July 2020 with the Malaysian Investment Development Authority (MIDA) - as the implementation agency for the Industry4WRD funds - for the installation of new high-speed internet network infrastructure to boost and secure data connectivity; accelerating Industry4WRD adoption among industry players and businesses. The deployments were completed ahead of schedule, initially aimed to be completed by June 2021, and are focused on systematically addressing and removing key connectivity bottlenecks in the priority locations.
Dato' Azman Mahmud, Chief Executive Officer of MIDA commended, "We are pleased to establish this proactive engagement and collaboration with TM, through TM One; reflecting our shared commitment to ensure seamless and stable connectivity of Industry4WRD undertakings by our investors. This HSBB commitment is crucial to advance the level of digital compatibility, in strengthening Malaysia's economy amidst the pandemic and beyond."
"The profound importance of high-speed internet connection to support the adoption of IR4.0 by businesses in Malaysia has led the MITI to propose for MIDA to obtain specific funding under the Industry4WRD agenda, towards the implementation of HSBB in the identified industrial areas across Malaysia. The Government has made the allocation under the Development Fund to MIDA, amounting up to RM19 million," added Dato' Azman.
Meanwhile, Mohd Roslan Mohd Rashidi, Vice President Sales, TM One informed, "We are happy to announce that we had successfully completed the HSBB deployments ahead of target in these areas despite the Covid-19 situation. This collaboration with MIDA has enabled us to increase our momentum towards delivering efficient, widespread and affordable HSBB access across the country. Amidst the pandemic, industries and businesses have to leverage and keep up with the latest digital transformation trends to remain relevant in this digital age. They now rely heavily on Internet connectivity and the latest technologies to be more productive, efficient and competitive; enabling greater automation and richer insights through big data analytics. We are also seeing a shift in the way information technology is utilised through cloud computing, system integration and Internet of Things (IoT). Industries are also enhancing human capacity through artificial intelligence (AI) and autonomous robots."
"A robust national digital infrastructure is the key enabler to build a high-income digital economy. In serving the digital economy, TM hopes to further enable the transformation of core processes across all priority sectors, including manufacturing, agriculture, oil and gas, besides promoting the information and communications technology (ICT) sector. This collaboration fits well in TM's unique role as the enabler of Digital Malaysia," he added.
As Malaysia's national telecommunications provider, TM is a trusted institution, committed to enabling a Digital Malaysia future as an advance-tech nation with its digital and socio-economic aspirations through reliable network infrastructure and connectivity excellence. TM is ready to provide the best customer experience with innovative and reliable solutions towards fulfilling the objectives of the MyDIGITAL Malaysia Digital Economy Blueprint, and in supporting widespread quality connectivity for Malaysians nationwide.
YOU MAY ALSO LIKE
Credence, TM’s new cloud and digital services company, to empower enterprises’ digital capabilities – from infrastructure to insights
Powered by TM as a corporate start-up, Credence will bring new expertise and agility to grow TM’s digital services to support customers’ requirements and capture new opportunities. Kuala Lumpur, 6 July 2022 – Telekom Malaysia Berhad (TM) today launched Credence, a new cloud and digital services company focused on expanding the capabilities of enterprises and the public sector in their digital transformation journey. “With enterprises re-evaluating their capabilities and offerings to respond to today’s increasingly digital demands, TM is poised to become an astute digital solutions provider in addition to its established connectivity leadership position. “TM will empower organisations in the private and public sector to transform with greater efficiency and flexibility while offering a superior return on investment. We recognise that now is an opportune time to leverage on our strengths, address market needs and launch a dedicated company – Credence – that is focused on technology and digital innovation,” said Imri Mokhtar, TM’s Group Chief Executive Officer. “TM will offer a differentiated advantage in how we bring end-to-end digital solutions and services to customers through Credence. Leveraging both local and international technologies as well as expertise, Credence will provide greater and faster time-to-value by understanding local customer requirements and challenges. “In the long run, through our foray into the digital services market, we aim to improve TM’s growth trajectory and unlock significant value for both our customers and stakeholders,” Imri explained. Credence is led by Krish Datta, an experienced technology leader who joined TM in late 2021 to shape its new digital services arm. Leveraging TM’s established resources, infrastructure, and its strong links to enterprises and the public sector, Credence is well-positioned to accelerate Malaysia’s digital transformation journey. “We offer organisations the ability to embark on their digital journey with better predictability, lesser concern and disruption while choosing the best tech solutions that suit their needs and priorities, enabling them to focus on their core business,” said Krish. He explained that Credence will provide capabilities from tech infrastructure to business insights, cloud advisory, IT landscape migration, SaaS, managed services as well as analytics and insights. “Credence aims to deliver outstanding experience for our customers. We are the only company that is able to offer our customers the full end-to-end solutions from infrastructure to insights (I2I). Our approach is to meet customers where they are, discover what their mission-critical goals are, and work with them according to their needs and priorities. “We are also platform and technology-agnostic – putting us in a better position to offer solutions with a stronger customer bias vis-a-vis a vendor bias,” explained Krish. As part of the launch, Credence announced key partnerships with VMware, AWS and Huawei, which enables them to offer a broad range of options to enterprises, customised to their individual growth needs. “We are pleased to announce that Credence is working with VMware to deliver their first sovereign cloud service in Malaysia, keeping in mind the data sovereignty of customers in Malaysia,” said Krish. “Malaysia’s digital-first approach is enabling massive transformation and opportunity for businesses in the country. VMware is working with Credence to help enterprises in regulated industries, and companies in the e-commerce and energy sectors to meet their unique cloud and data sovereignty requirements within Malaysian borders,” said Ajay Turki, Director Cloud Sales, Southeast Asia & Korea, VMware. “We are also enhancing the offerings of TM’s Cloud Alpha Edge to include services, SaaS solutions as well as data insights to be the leading Government cloud service provider,” added Krish. “At its core, however, digital transformation is less about technology and more about people, and the success of organisations depends on developing, cultivating and nurturing the next generation of technologically-skilled professionals. Through Credence, we aim to address the current digital and tech skills gap – making strategic hires from the tech sector as well as transferring similar skillsets from TM to spearhead this new digital start-up. “In this way, we hope to nurture a pipeline of next-generation tech and digital talents, and equip Malaysians for a digital future by upskilling them with digital capabilities, and providing them access to the right data and tools. This will not only benefit organisations but our collective progress as a nation, solidifying our Digital Malaysia aspirations,” concluded Imri.
unifi introduces five #unificares initiatives as commitment to deliver the unifi promise on customer experience
The initiative is unifi’s commitment to place customer experience as its No. 1 priority With a strengthened commitment to deliver the ultimate customer experience, unifi, Malaysia's leading convergence provider, today introduced five #unificares initiatives to transform its end-to-end customer experience (CX). As a technology company, unifi understands that customer expectations evolve together with the adoption of technology. This is why unifi aims to transform end-to-end customer experience with a renewed focus that ensures the customers' needs are met -- this is the unifi promise. To deliver on this promise, Telekom Malaysia Berhad (TM), has invested heavily over the years in both its customer support capabilities and network to deliver the best customer experience possible. The new #unificares initiative is also an expression of the company's commitment towards its loyal client base. unifi has the highest market share in the local Internet Service Provider (ISP) space. Speaking to the media at a virtual briefing from Menara TM today, TM's Chief Marketing Officer, Shanti Jusnita Johari, said #unificares is a testament of the company's continuous efforts to put customers first. "TM and unifi are walking the talk when it comes to customer satisfaction. Our 24-hour service restoration guarantee is the first of its kind in the industry. It is our commitment for unifi customers to continue to get the best broadband experience," said Shanti. She added that unifi's new bold undertaking was in keeping up with users' demands for reliable connectivity, among both the consumers and business segments especially as the micro, small and medium enterprises (MSMEs) focus on recovery and growth as well as consumers with continued hybrid working and learning arrangements following the pandemic. A good and reliable broadband access is highly critical in the "new normal". Five revolutionary #unificares initiatives unifi today announced five revolutionary initiatives to raise its game in CX. The 24-hour service restoration guarantee is among five new customer-focused initiatives under the #unificares campaign to enhance its broadband experience by reducing downtime to the absolute minimum. If unable to restore within 24 hours from complaint submission, customers will receive RM50 billing rebate compensation, redeemable via myunifi app within 30 days. It is the first of its kind in the local telecommunication industry and a commitment to its customer first strategy. This 24-hour service restoration guarantee starts 30 November 2021 and compensation eligibility is for customers subscribing to 100Mbps and above. Another innovation introduced with the campaign is unifi's Proactive Service Alert; an early detection and intervention system that ensures early notifications and speed of resolution to customers. Affected customers are alerted for restoration via SMS and the myunifi app push notification. Other customer-focused initiatives introduced in conjunction with the campaign are Easyfix self-serve tool, Service Tracker and unifi Elite experts. Easyfix is an easy visual based self-serve tool that enables customers to self-diagnose and do a quick troubleshoot on internet connection, telephony or unifi TV services. If an issue is unresolved, the Easyfix tool will automatically create a service ticket for immediate action by the unifi Care Crew or connect users to a unifi live chat agent for further assistance. Easyfix can be accessed anytime on the myunifi app under 'Support' or at easyfix.com.my. Service Tracker allows customers to view and track status of service and technical requests in real-time including details of the assigned TM Care Crew, via the myunifi app. Users can easily access the Service Tracker under 'My Activity' from their Account page. unifi Elite is a group of WiFi experts who are specially trained to provide customers with tailor-made consultation and solutions to further enhance their connectivity experience at home or business premises. unifi's track record in CX is well-established. Recently, it has been chosen as the sole Malaysian recipient for the "Brand of the Year'' award for the "Broadband / ISP" category, an award that is held under the auspices of the London-based World Branding Awards. This is the second consecutive year it won the award. Last year, it also won the "Best Fixed Home Broadband Service Provider" and "Best Business Fixed Broadband Service Provider" categories in the PC.com Best Product Awards 2020. TM continues to invest in future growth by modernising its network and technology platforms, to deliver the best current and future. TM is the only telco in Malaysia which has ventured into proactive service capabilities to elevate CX and digital tools to give added convenience to customers. Meanwhile, TM Chief Network Officer, Mohamed Tajul Mohamed Sultan, who was also present at the media briefing said the increase in usage and demand for unifi services following the pandemic had driven the company to up its connectivity game. "Even before this, public feedback shows that unifi's service quality is among the best. But we are not resting on our laurels. We want to raise the bar even higher because customer experience is paramount," added Mohamed Tajul. To achieve this, TM has invested over RM 1 billion in 2021 to uplift the customer experience in both its customer support capabilities and network improvements. This is to ensure that unifi continues to deliver unparalleled solutions to its customers. Users can visit unifi.com.my/unificares for more information on the unifi promise. The myunifi app can be downloaded from the Google Play Store as well as the Apple App Store.
TM Wins Big at PC.Com Awards 2023
TM continued to solidify its position as Malaysia’s most trusted converged telco and technology company, when it was recognised with four (4) main awards at PC.com Awards 2023 held recently, including CEO of the Year award, won by its Group Chief Executive Officer, Datuk Imri Mokhtar, making the night a special and memorable one for the Company. The other three (3) awards included “Best Fixed Broadband Service Provider” by Unifi, Unifi Business secured “Best Business Fixed Broadband Service Provider” and “Best Enterprise Telco” went to TM One. Present to receive the awards on behalf of TM were Shazurawati Abd Karim, Executive Vice President, TM One; Anand Vijayan, Executive Vice President, Unifi; and Ts. Mohamad Yusman Ammeran, Head of SME, Unifi Business, along with the CEO of the Year award winner Datuk Imri Mokhtar. When accepting the CEO of the Year award, Datuk Imri said: “I am receiving this award on behalf of our 19,000 strong Warga TM nationwide. This award truly belongs to all Warga TM. Your camaraderie and your commitment is an inspiration to me and to everyone. “I would like to extend our utmost appreciation to all our customers - our home, SME and enterprise customers - for your trust in TM to serve your needs. A special appreciation also goes to our delivery ecosystem, including our partners. Without all of you, we couldn't have achieved what we have achieved, and we couldn’t overcome the obstacles that we had overcome. So once again, thank you very much to everyone.” He further thanked PC.com for the accolade and acknowledgement. “Voted as the winner in three categories under Telecommunication and Network, reflected our position as the top performer and the preferred choice among the industry players. We deeply appreciate the unwavering support, trust, and loyalty from our customers; these have been the cornerstone of our success bringing us this far. We will continue to innovate and humanise technologies, so we can deliver more interesting and comprehensive offerings in home, mobile and entertainment services to serve the needs of Malaysians, towards shaping a Digital Malaysia,” concluded Datuk Imri commenting on the wins.