27 Mar 2026
TM LEADS IN TRUSTED AI AS MALAYSIA’S FIRST TELCO CERTIFIED WITH ISO/IEC 42001:2023
KUALA LUMPUR, 27 March 2026 – TM has obtained the ISO/IEC 42001:2023 Artificial Intelligence Management System (AIMS) certification, becoming the first telecommunications company in Malaysia to meet this standard.
The certification, achieved through its Artificial Intelligence Centre of Excellence (AI COE) and independently validated by SIRIM QAS International, indicates that TM’s AI systems are developed and deployed with rigorous governance, ethical safeguards, and robust risk management. This supports TM’s role as a reliable digital infrastructure and solutions partner providing trusted foundation for organisations to build new AI-driven solutions within clear, auditable guidelines.
Amar Huzaimi Md Deris, TM’s Group Chief Executive Officer said, “This certification marks an important step toward strengthening trust as TM continues to advance its AI journey. It assures our customers and partners that our approach is grounded in responsible governance and transparent principles, empowering us to scale transformative AI innovations with confidence and purpose.”
“As the first telco to be certified to ISO/IEC 42001:2023, TM gains a strategic advantage to pioneer structured and safe AI practices, enabling us to guide organisations with greater foresight as the nation advances toward a more innovative and trusted digital ecosystem,” added Amar.
Through this milestone, TM is reinforcing its role as a trusted digital partner, supporting safer, more transparent and well-governed AI adoption across Malaysia’s digital economy. This is in line with its aspiration to become a Digital Powerhouse by 2030.
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MIDA as the lead agency of MITI in implementing strategies for Industry4WRD; collaborates with TM ONE for the deployment of high-speed internet connection for the nationwide programme
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TM and Scicom Form Strategic Partnership to Deliver World-Class, AI-Powered Customer Experience
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TNB–TM EXPAND GREEN ENERGY AND DIGITAL INFRASTRUCTURE FOR CUSTOMER BENEFIT
Tenaga Nasional Berhad (TNB) and Telekom Malaysia (TM) announced a strategic collaboration to strengthen cooperation in green energy solutions while developing smarter, more sustainable, and interconnected energy and telecommunications infrastructure across the country.The exchange of the Memorandum of Understanding (MoU) documents took place on 9 March, aiming to combine the green energy and digital expertise of both companies, in line with the aspirations of the National Energy Transition Roadmap (NETR) and the nation’s digital transformation agenda. The collaboration focuses on sustainable energy solutions, digital technologies, and artificial intelligence (AI) for the direct benefit of customers.TNB–TM Collaboration Expands Solar, EV and Integrated Digital SolutionsTNB President/Chief Executive Officer, Datuk Ir. Ts. Shamsul Ahmad said, “As an initial implementation of this collaboration, we are assessing the potential installation of solar systems at up to 150 TM premises, while targeting the expansion of solar installations to more residential Unifi Home customers annually. Through GSPARX, solar system packages will continue to be enhanced to provide greater value to consumers. In addition, the expansion of electric vehicle (EV) charging station networks is also being planned under this collaboration.“With the expansion of EV charging infrastructure, users will have greater access to convenient charging locations, enhancing both convenience and the overall user experience. TNB also remains committed to supporting NETR to increase the adoption of renewable energy and strengthen the nation’s transition towards net-zero emissions by 2050,” he said.TM Group Chief Executive Officer, Amar Huzaimi Md Deris said, “TM and TNB represent two pillars of Malaysia’s critical infrastructure, and this collaboration reflects our shared commitment to strengthening the nation’s energy and digital ecosystems in a sustainable and future-ready manner. By combining TNB’s leadership in renewable energy with TM’s strengths in nationwide digital infrastructure, connectivity and AI capabilities, I am confident that this partnership will create value for both organisations.” “Aligned with the Digital Powerhouse 2030 aspirations, this collaboration reflects TM’s efforts in empowering digital transformation across key national sectors,” added Amar.The collaboration between TNB and TM focuses on three key areas:Sustainable Energy Solutions:Through its solutions, GSPARX and TNB Electron, TNB will implement green energy initiatives with TM, including solar installations on buildings, bundled solar solutions, and the expansion of EV charging networks. By leveraging digital technologies, these initiatives aim to enable more efficient energy management while encouraging greater adoption of green energy.Advancing Digital Technology:TM and TNB will explore collaboration in digital technology and innovation as part of their joint efforts to strengthen organisational digital capabilities. These initiatives aim to enhance operational efficiency, improve customer experience, and support the development of a more sustainable and resilient digital ecosystem.Strategic ICT Sourcing:Both companies will evaluate more structured approaches to sourcing existing ICT services while ensuring better price alignment to enhance overall competitiveness. This initiative aims to strengthen the supply chain, optimise costs, and enhance long-term digital readiness. Benefits to CustomersUnder this collaboration, customers will benefit from reduced operational costs, access to EV charging facilities at selected locations, and the use of smart digital systems and AI-driven analytics to monitor energy consumption. These capabilities will enable earlier detection of disruptions and faster power restoration, ultimately enhancing the overall customer experience.The relationship between TNB and TM has long been established, including communications network support to major substations, SMS services, and cloud contact centre services, as well as collaboration in green energy programmes.As of 31 December 2025, GSPARX, which was officially established in January 2018, has successfully secured more than 530 megawatts (MW) of rooftop solar projects, supporting renewable energy adoption across more than 3,000 residential and commercial premises. In addition, TNB has deployed approximately 256 EV charging stations nationwide under the TNB Electron brand, providing grid facilities and electrical support for charging operations. These efforts further reinforce TNB’s commitment to delivering integrated and sustainable energy solutions to customers.
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