06 Sep 2023
TM joins SK Telecom to Pioneer Multi-Access Edge Computing in Malaysia
SEOUL, 6 September 2023 – Telekom Malaysia Berhad (TM) and SK Telecom today inked a Memorandum of Understanding (“MoU”) to jointly develop the Multi-Access Edge Computing (MEC) business arrangement in Malaysia. This will pave the way for the business to be pioneered and provisioned in Malaysia.
The signing took place at SK Telecom’s headquarters in Seoul in the presence of YB Fahmi Fadzil, Minister of Communications and Digital, Malaysia who had just arrived in South Korea for a working visit. TM was represented by Khairul Liza Ibrahim, TM Global’s covering Executive Vice President, while signing on behalf of SK Telecom was its Vice President and Head of Enterprise CIC of SKT, Kyeong Deog Kim.
“I am happy to have witnessed the MoU signing between TM and SK Telecom as there are many opportunities that can be gained from such close cooperation and collaboration. I believe this MoU is a step in the right direction,” said Fahmi.
Khairul Liza said, “TM remains steadfast in solidifying its stature as Malaysia’s preferred network infrastructure provider, catalysing digital industry and 4G/5G ecosystem while simultaneously positioning the country to become a digital hub for ASEAN. Our next step is to provide the means to empower all our customers in Malaysia and the region with multi-access edge computing from all our data centres around the country. Through this collaboration with SK Telecom, TM is stepping up its game to accelerate innovation for the nation’s progress towards a Digital Malaysia.”
“Through collaboration with TM, we have once again confirmed that striving to provide faster and more stable services to customers through multi-access edge computing is a common interest of global telcos,” said Kim Kyeong-deog. “As we have been working actively to create a 5G ecosystem through the development of technology standards and use cases, we will put our best efforts so that our collaboration with TM contributes to creating a better communication environment in Malaysia.”
YOU MAY ALSO LIKE
TM AND U MOBILE ENTER INTO 5G WHOLESALE ARRANGEMENT
KUALA LUMPUR, 25 FEBRUARY 2026 – Telekom Malaysia Berhad (TM) today announced that it will enter into a new 5G Multi-Operator Core Network (MOCN) arrangement with U Mobile as part of its approach to strengthen mobile competitiveness and advance its convergence ambitions.In connection with this transition, TM has exercised its contractual rights under the existing 5G Access Agreement to terminate its current 5G wholesale access arrangement with Digital Nasional Berhad (DNB), in accordance with the terms of the agreement and subject to regulatory processes and requirements.Mobile services are a critical pillar of TM’s convergence ambitions, enabling integrated fixed, mobile, content and smart services across consumer, SME and enterprise segments. The introduction of the Government’s dual 5G network framework provides the opportunity for TM to evaluate options that best support long-term competitiveness and value of its convergence offerings.The transition of the 5G service will be thoroughly planned and carried out smoothly to ensure no disruption to customers’ experience.TM acknowledges DNB’s pioneering role in accelerating Malaysia’s nationwide 5G rollout. The Group remains committed to industry collaborations in advancing Malaysia’s digital infrastructure ecosystem.TM will continue to progress towards its aspiration to become a Digital Powerhouse by 2030 - delivering resilient, competitive and future-ready solutions for the nation’s digital economy.
TM AND GOVT INTRODUCE NEXT-GEN 999 EMERGENCY SYSTEM
KUALA LUMPUR, 16 November 2025 – Telekom Malaysia Berhad (TM), in collaboration with the Ministry of Communications, has made available the Next Generation Emergency Response Services 999 (NG MERS 999), representing a significant enhancement to the nation’s emergency communications infrastructure. This milestone follows the 2024 agreement between both parties, reinforcing their commitment to deliver smarter, faster and more inclusive emergency services across the country. A key highlight is the enhanced SaveME 999 mobile application, which now provides Malaysians, including people with special needs and assistance, with direct access to 999 operators through video, text, and multimedia-based distress alerts. This places Malaysia among the first in the world to operationalise nationwide inclusive digital emergency access at large scale. Members of the public may continue to call 999 as usual. The SaveME 999 app serves as an additional option, particularly for those who require accessible features. The NG MERS 999 is a fully digital, integrated platform that replaces the legacy MERS 999 system which is also developed and operated by TM. The upgraded system enhances operational efficiency, optimises resource deployment, and significantly improves response times across more than 800 locations nationwide. Amar Huzaimi Md Deris, TM’s Group Chief Executive Officer, said: “TM is proud to stand alongside the Ministry of Communications in delivering this vital national infrastructure that protects lives and strengthens our resilience. NG MERS 999 represents a leap forward in Malaysia’s digital transformation, harnessing AI and multi-channel communications to empower faster, smarter and more inclusive emergency response for all.” He added, “Inclusivity sits at the heart of NG MERS 999. The enhanced SaveME 999 and the Responder App put critical technologies directly in the hands of users and responders, enabling a faster and more optimised emergency response. This reflects TM’s commitment to building a more connected, secure and digitally resilient Malaysia on its journey to becoming a Digital Powerhouse by 2030” Malaysia is setting a new benchmark in emergency response with the adoption of Advanced Mobile Location (AML) for precise caller geolocation, a unified five-agency 999 platform, and strengthened digital accessibility for PwDs. These capabilities mirror, and in several areas exceed, implementations seen in advanced emergency systems internationally. Advanced Technology and Inclusivity Developed and operated by TM, the NG MERS 999 integrates AI-powered analytics, geolocation services, and secure sovereign cloud hosting to streamline emergency call management and enable real-time decision-making. Two key applications – SaveME 999 (for the public to send multimedia alerts with GPS data) and the Responder App (for real-time tracking and coordination among emergency agencies) – ensure faster response and improved outcomes in life-critical situations. Aligned with the NG112 framework and built to stringent ISO-certified benchmarks, NG MERS 999 reinforces Malaysia’s public safety infrastructure and readiness for the digital future. With NG MERS 999, every emergency call is now met with greater speed, accuracy, and care — reinforcing Malaysia’s position as a leader in digital public safety innovation.
Telecommunications operators committed to JENDELA to deliver seamless digital connectivity for all Malaysians
Telecommunications operators Celcom Axiata Berhad, Digi Telecommunications Sdn Bhd, Maxis Berhad, U Mobile Sdn Bhd, Telekom Malaysia Berhad and TIME dotCom Berhad (collectively 'the Industry'), are fully committed to partner with the Government and make connectivity a basic utility to fast-track Malaysia's transition into a high-income digital society. The Jalinan Digital Negara (JENDELA) action plan announced recently by the Prime Minister of Malaysia, YAB Tan Sri Muhyiddin bin Yassin, will be the platform to achieve these aspirations by accelerating the country's digital connectivity through widespread deployment of mobile, fibre and fixed wireless access, and paving the way to 5G, under the 12th Malaysia Plan (2021–2025). The National Digital Infrastructure Lab: A collaborative effort aspiring to deliver connectivity for all The Covid-19 pandemic has triggered an urgency for Malaysia to address the 'new normal' and cater for future demands of connectivity as an enabler for all facets of life: The economy and people's livelihoods, education, business opportunities and building and connecting communities amongst others. To prepare for the future and to fulfill our Digital Malaysia aspirations, it is clear the Industry must aspire to enable everyone in this journey through quality and reliable connectivity. To this end, the Industry was a strong participant alongside the Malaysian Communications and Multimedia Commission (MCMC) in the National Digital Infrastructure Lab (NDIL), with the aim to collaboratively address how to deliver quality connectivity to all Malaysians. The outcome of the NDIL was a comprehensive digital infrastructure plan that accelerates improvements to coverage and quality of experience nationwide, optimises fixed, mobile and fit-for-purpose technologies; and paves the way for the eventual adoption of 5G technologies to enable the country's digital ambitions. JENDELA: Strengthening Malaysia's Digital Communications Infrastructure to Deliver Seamless Connectivity for all Malaysians The Industry will work closely with the Government to fast-track the nation's progress towards becoming a globally competitive, resilient and enriched digital society and economy through JENDELA. Phase 1 (now to 2022): An accelerated improvement plan for nationwide 4G coverage and 7.5mil fixed broadband premises; with consistent quality of experience for everyone As announced by the Prime Minister, JENDELA will be implemented in phases. Phase 1, which starts now until 2022, will optimise existing resources and infrastructure for both mobile and fixed connectivity to: Expand 4G mobile broadband coverage from 91.8% to 96.9% in populated areas; Increase mobile broadband speeds from 25Mbps to 35Mbps; and Enable as many as 7.5 million premises to access gigabit speeds with fixed broadband services. JENDELA will firstly prioritise strengthening the nation's existing fixed and mobile networks and building a strong foundation for the eventual adoption of 5G. This will also involve the gradual retirement of 3G networks at the end of 2021. To achieve the targets in Phase 1, the Industry will look at providing wider coverage and enhanced quality of experience by upgrading and building new 4G sites, and fiberising more premises. This will be driven by extending 4G mobile coverage in rural and remote areas, improving in-door coverage for urban and suburban areas, connecting more homes with fixed broadband via fibre and other fit-for-purpose technologies (e.g. Fixed Wireless Access (FWA) and satellite) to ensure widespread nationwide coverage and connectivity for all. Meanwhile, fibre providers will continue to support the industry with fibre backhaul for capacity to serve higher traffic demands expected on 4G and to ensure the fibre foundation essential for future technologies such as 5G. Phase 2 (Beyond 2022): Address the Digital Divide via Fixed Wireless Access (FWA) and pave the way for 5G Phase 2 of JENDELA involves utilising FWA and other fit-for-purpose technologies to address further gaps in the digital divide, as well as priming for the nation's eventual adoption of 5G technologies; which will take place once action plans under Phase 1 are achieved. The Industry will continue to educate the public on the potential of 5G and its capabilities, through use cases applied across verticals such as manufacturing, agriculture, education, healthcare, security transportation, consumer experience, environment and smart city development. These use cases will continue to be explored under the 5G Demonstration Projects (5GDP). JENDELA: A realistic, progressive digital connectivity plan to realise Digital Malaysia JENDELA is an accelerated improvement plan where all public and private stakeholders are equally invested to deliver. This is a shared aspiration for the whole country, driven by the Ministry of Communications and Multimedia (KKMM) and MCMC in partnership with the telecommunications operators, and other agencies at the federal, state, and local council levels. The industry believes that collaboration among all parties is crucial to facilitate infrastructure rollout in a coordinated manner, with minimal impact on civil works, the public, the environment, and all aspects of the ecosystem. We look forward to working together to fulfil the objectives of JENDELA and enabling widespread quality connectivity for Malaysians nationwide. The Industry will provide periodical updates to the public on the progress of JENDELA, including initiatives undertaken as part of journey towards its aspirations.
NEWSLETTER
Just drop your details and stay updated with the world of Telekom Malaysia. We promise – no spam!