20 Dec 2021
TM’s response to the national crisis and assurance to customers, communities and businesses affected
As a result of the extreme and continuous heavy rainfall since Friday (17 December 2021), some telecommunication services provided by Telekom Malaysia Berhad (TM) have been impacted. A number of telecommunication equipment particularly in Selangor, Negeri Sembilan and Pahang were damaged resulting in service disruption in several areas.
At the time of reporting, TM’s National Crisis Command Centre is up and running, and we are closely monitoring our network sites. The flash floods and landslides have caused several of our nodes in the three (3) states to be inaccessible due to high water and unsafe conditions.
In the meantime, we have had to shut down power supply and network equipment in some areas as a precautionary measure to ensure the safety of those in the vicinity and minimise any potential risks.
We have mobilised our front-liners and as conditions permit, we are actively pursuing network restoration in the flood-stricken zones to minimise any service interruption, ensuring customers remain connected.
Our immediate concern is of 50,000 of our valued customers on unifi, streamyx, fixed line and unifi mobile who are affected, and we are working hard to ensure communication services are being safely re-established.
Concurrently, the GLC/GLIC Disaster Recovery Network (GDRN) has been activated to provide welfare aid and support to those affected by this disaster. As a start, a total of RM50 million has been allocated for relief initiatives comprising of a matching grant of RM25 million by the Government, while the GLCs/GLICs will jointly contribute another RM25 million.
As part of GDRN, which TM co-leads as the Secretariat together with Yayasan Hasanah from Khazanah Nasional Berhad, we are collaborating with the National Security Council (NSC) through NADMA (“Agensi Pengurusan Bencana Negara”) and other agencies to assist in furthering other disaster relief assistance.
Together with the members of GDRN, we will mobilise rescue and aid efforts to ensure that basic necessities and healthcare can be provided to those in need. The 56th Royal Signals Telekom Army Reserve Regiment (56 Rejimen Semboyan Pakar Telekom Askar Wataniah) which comprises of volunteers from TM has been deployed on the ground to provide assistance and emergency services involving internet and telephone lines nationwide.
“Though the situation remains uncertain, I am grateful for the quick action especially on the part of the TM engineering and customer care team for keeping our customers updated and working towards restoring the much-needed connectivity services. As we brace ourselves in anticipation of worsening conditions, we remain hopeful that Malaysians in need will receive the help they require. Our front-liners will be on the ground around the clock to restore services and bring the impacted States back on its feet,” said Imri Mokhtar, Group Chief Executive Officer of TM.
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Funding Societies and TMIM team up to provide digital financing access and support to MSMEs
Financial assistance for underserved local MSMEs from Funding Societies utilising Yellow Pages digital advertising solutions to help with business expansion and sustainability during these challenging times. Funding Societies Malaysia, the largest peer-to-peer (P2P) financing platform in the country and Southeast Asia recently collaborated with TM Info-Media Sdn Bhd (TMIM), a subsidiary of Telekom Malaysia Berhad (TM) to offer business financing solutions for the underserved and unserved local micro, small and medium enterprises (MSMEs). The mission kicks off into high gear with the prime utilisation of Yellow Pages' digital platform, a product of TMIM and also the leading digital business directory in Malaysia. The collaboration will provide MSMEs with greater access to digital financing solutions. The solutions will facilitate business expansions as well as ensure sustainability of the MSMEs. It provides vital financing options to existing MSMEs and serves as a launch pad to aspiring entrepreneurs. The synergistic collaboration takes momentous steps towards Funding Societies' mission to improve the livelihoods of MSMEs and TM's role as the enabler of Digital Malaysia. It also opens the door for as many as 70,000 MSMEs under the Yellow Pages listings to a variety of tailor-made financing products. With the aim of bringing game-changing revolutions to their customers, Yellow Pages Malaysia is no stranger to making innovative transformations in order to stay current in the digital age. Wong Kah Meng, Co-founder and Chief Executive Officer of Funding Societies Malaysia, commented on the partnership: "Digital financing is becoming more prevalent in Malaysia given its ability to promote financial inclusion, particularly benefiting the MSMEs that are either unserved or underserved by traditional financing avenues by providing easy access to financing solutions. As the largest P2P financing platform in the region, our partnership with TMIM will serve to accelerate our reach in providing the financing support that is much needed by our local MSME players. This is especially relevant given MSMEs are among the most impacted by the Covid-19 pandemic." Meanwhile, Sean Koh Chin Soon, Chief Executive Officer, TMIM said: "Our Malaysia Yellow Pages platform which has evolved from print to digital, interactive website and mobile app, is the perfect avenue to bridge the MSMEs out there with the resources they require. We are excited to collaborate with Funding Societies Malaysia in empowering local businesses through financial solutions. This will enable them to further expand their potentials thus supporting the sustainability of the businesses, especially during this Covid-19 pandemic. This is also in line with the Government's efforts to boost the growth of Malaysian economy and to propel local businesses. This initiative is befitting of TM Group's unique role in nation building and as the enabler of Malaysia's Digital Nation aspirations." P2P financing is a digital financing solution that has been gaining traction in recent years. Its modern approach and speedy process makes pain points of traditional financing a thing of the past. Such setbacks including collateral requirement, onerous documentation, slow turnaround time, and high minimum requirements, all posed as hurdles for smaller businesses to obtain quick financing assistance. Through this collaboration, eligible businesses on the Yellow Pages platform can apply for the financing from Funding Societies without even needing to visit a physical branch. Eligible MSMEs stand to enjoy the following financing benefits from Funding Societies: Discount on processing fee Fast disbursement with quick approval within five (5) working days Flexible tenure of up to 18 months No collateral requirement Minimal documentation requirement Besides the collaboration with Funding Societies, TM through its consumer and SME product brand, unifi has also been continuously assisting businesses to stay productive in this emerging digital economy. Via unifi Business Club (uBC) specifically for its SME customers, unifi enables access to complete business solutions which include digital marketing tools, productivity boosters and financial solutions. By allowing businesses to leverage on its strategic partnerships, unifi aims to expedite its customers' recovery and enhance sustainability. Interested MSMEs can apply for financing from Funding Societies on Yellow Pages website starting 5 October 2020. For more information on the partnership between Funding Societies and TMIM, please visit https://biz.yp.my/solutions/yellowpagesfinancing/.
TM Celebrates Aidilfitri 2025 with “Salam Teristimewa”, Empowering Autistic Community through AI and Art
KUALA LUMPUR, 2 April 2025 – This Hari Raya Aidilfitri, Telekom Malaysia Berhad (“TM” or “the Group”) presents “Salam Teristimewa”, a special campaign that brings together creativity, inclusion and innovation to celebrate the unique talents of Malaysia’s autistic community. Adding further meaning to the celebration, this year’s campaign also coincides with World Autism Acceptance Month in April. In supporting this, TM is collaborating with NakSeni, a social enterprise dedicated to empowering artists with disabilities, to shine a spotlight on three creative autistic individuals—Izzati Shahrin, Yuri Azzari, and Maria Soo. Rich in emotion, colour and individuality, their original artworks have been transformed by TM into dynamic, animated expressions using generative AI tools. These animated visuals offer an immersive glimpse into how neurodiverse individuals interpret themes such as festive joy, human connection and the feeling of belonging, among core elements of Aidilfitri that resonate will all Malaysians. Amar Huzaimi Md Deris, TM Group Chief Executive Officer said, “This Aidilfitri, we are celebrating the power of expression, inclusion, and how technology can and should be used to uplift lives. We believe that every voice, especially those less heard, has a story worth sharing. Through “Salam Teristimewa”, we are humbled to raise awareness around autism acceptance to foster a greater understanding of neurodiversity and promote a more inclusive society. “This initiative reflects TM’s broader aspiration to become a Digital Powerhouse by 2030, where innovation is not just about advancing technology, but about creating meaningful impact for communities. By harnessing the latest AI video generation tool, we have reimagined how art and technology can intersect to amplify underrepresented voices, and offer all Malaysians a new, heartfelt perspective on Raya,” added Amar. As part of the campaign, the public is invited to view the animated artworks on TM’s official social media platform via @mytmgroup or via the QR code below. Each piece offers a window into the autistic artists’ perspectives, blurring the line between technology and human emotion and creating a celebration that is truly teristimewa.
TM reinforces commitment for employee welfare & safety; signs new Collective Agreement with NUTE for 2022-2024
Telekom Malaysia Berhad (TM) signed its twelfth (12th) Collective Agreement (CA) last week, on 24 August 2022, with the National Union of Telecommunications Employees (NUTE) for the period of 2022-2024. Consecutively, the CA was also signed between NUTE and TM's subsidiaries, namely Telekom Sales & Services Sdn Bhd, TM Info-Media Sdn Bhd, GITN Sdn Bhd and TM R&D Sdn Bhd. About 8,000 non-executive employees in Peninsular Malaysia and Labuan were covered by this CA. It includes employment enhancements for various terms and conditions, including salary adjustment and cost of living allowances among others. It is also aimed to enhance and boost employees’ productivity and work performance. Representing TM Group for the CA signing was Imri Mokhtar, Group Chief Executive Officer and Sarinah Abu Bakar, Chief Human Capital Officer while NUTE was represented by its President, Mohd Jafar Abd Majid, and Mohamad Farid Mohamad Daud, General Secretary of NUTE. The signing ceremony was also witnessed by Tan Sri Mohammed Azlan Hashim, Chairman of TM. “The new CA demonstrates TM’s unwavering commitment and strong industrial partnership with NUTE towards the well-being of our employees. Our people – Warga TM, is the impetus behind our achievements, they are the engine driving TM’s performance. It is hoped that the harmonious relationship between both parties will fuel the continuous growth of TM, inculcating a high-performance working culture and realise TM’s aspiration to become a Human-Centred Tech Company,” said Imri Mokhtar, TM’s Group Chief Executive Officer.
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