20 Dec 2021
TM’s response to the national crisis and assurance to customers, communities and businesses affected
As a result of the extreme and continuous heavy rainfall since Friday (17 December 2021), some telecommunication services provided by Telekom Malaysia Berhad (TM) have been impacted. A number of telecommunication equipment particularly in Selangor, Negeri Sembilan and Pahang were damaged resulting in service disruption in several areas.
At the time of reporting, TM’s National Crisis Command Centre is up and running, and we are closely monitoring our network sites. The flash floods and landslides have caused several of our nodes in the three (3) states to be inaccessible due to high water and unsafe conditions.
In the meantime, we have had to shut down power supply and network equipment in some areas as a precautionary measure to ensure the safety of those in the vicinity and minimise any potential risks.
We have mobilised our front-liners and as conditions permit, we are actively pursuing network restoration in the flood-stricken zones to minimise any service interruption, ensuring customers remain connected.
Our immediate concern is of 50,000 of our valued customers on unifi, streamyx, fixed line and unifi mobile who are affected, and we are working hard to ensure communication services are being safely re-established.
Concurrently, the GLC/GLIC Disaster Recovery Network (GDRN) has been activated to provide welfare aid and support to those affected by this disaster. As a start, a total of RM50 million has been allocated for relief initiatives comprising of a matching grant of RM25 million by the Government, while the GLCs/GLICs will jointly contribute another RM25 million.
As part of GDRN, which TM co-leads as the Secretariat together with Yayasan Hasanah from Khazanah Nasional Berhad, we are collaborating with the National Security Council (NSC) through NADMA (“Agensi Pengurusan Bencana Negara”) and other agencies to assist in furthering other disaster relief assistance.
Together with the members of GDRN, we will mobilise rescue and aid efforts to ensure that basic necessities and healthcare can be provided to those in need. The 56th Royal Signals Telekom Army Reserve Regiment (56 Rejimen Semboyan Pakar Telekom Askar Wataniah) which comprises of volunteers from TM has been deployed on the ground to provide assistance and emergency services involving internet and telephone lines nationwide.
“Though the situation remains uncertain, I am grateful for the quick action especially on the part of the TM engineering and customer care team for keeping our customers updated and working towards restoring the much-needed connectivity services. As we brace ourselves in anticipation of worsening conditions, we remain hopeful that Malaysians in need will receive the help they require. Our front-liners will be on the ground around the clock to restore services and bring the impacted States back on its feet,” said Imri Mokhtar, Group Chief Executive Officer of TM.
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TM receives national recognitions for its continous efforts in Energy Management
The Company walked away with four (4) recognitions at the recent National Energy Awards 2020, organised by the Ministry of Energy and Natural Resources (KeTSA). Telekom Malaysia Berhad (TM) was recently bestowed with multiple recognitions for its continuous commitment and best practices in energy management at the National Energy Awards 2020, organised by the Ministry of Energy and Natural Resources (KeTSA). The accolades received by TM were: Rank Category Sub-category Building Winner Category I: Energy Efficiency Energy Management (Small Building) TM Node, Skudai, Johor Bahru Runner-up Category I: Energy Efficiency Energy Management (Large Building) Menara TM, Kuala Lumpur Special Awards Institute of Higher Education Multimedia University, Melaka Special Awards Energy Performance Contracting (EPC) TM Node, Bandar Tun Razak Commenting on the achievements, Badrul Hisham Ahmad, Vice President, Support Business, TM said: "We are humbled and honoured to receive these awards and would like to thank KeTSA for recognising our continued commitment to Energy Efficiency (EE) initiatives, which is part of our overall sustainability agenda. Such initiatives not only provide cost optimisation and increased efficiency, but also contribute towards environment conservation. We understand that while we are advancing towards an increasingly digital economy and lifestyle, ensuring the sustainability of our environment is equally important for future generations. In addition to economic development, TM's role in empowering a Digital Malaysia is also driven by our potential to play our part to combat climate change. Although the ICT sector contributes 2% of global carbon emissions, increasing connectivity offsets the emissions. By providing digital solutions, we enable other sectors of the economy to grow while reducing energy use, travel and greenhouse gas (GHG) emissions. Therefore, the transition towards a digital economy helps achieve global carbon-reduction targets." "As we work to increase connectivity and digital, the necessary network and infrastructure expansion brings upon risks of environmental harm. As a responsible business, TM is implementing strict policies and innovative solutions that reduce the carbon emissions resulting from its operations and infrastructure development. A key way to reducing TM's carbon emissions is by lowering our overall energy consumption. As such, our facilities are supported by Energy Saving Initiatives (ESI), which describes how we can improve energy-efficiency at network and non-network buildings. We also adopt sustainable practices for emissions management that adhere to regulatory standards. We conduct regular monitoring of the air, noise and water of areas surrounding our operations. We strive to consistently comply with the environmental monitoring limits stipulated by the Department of Environment (DoE) thus ensuring that our business does not harm nearby environment and communities. We have been continuously improving on our emissions and consumption policies, objectives, targets and strategies. Additionally, we monitor and measure activities that contribute to our carbon footprint, including energy use and waste production, resulting in a 7.5% reduction in overall GHG emissions for 2019. We also recorded a 7.4% reduction in energy consumption," Badrul elaborated. The annual National Energy Awards (NEA) highlights the development of ideas and best practices in driving the country's sustainable energy sector. The award recognises the efforts of the public and private sectors in energy innovation that manifests positive impact to the nation and all Malaysians. It acknowledges the adopters of energy efficiency technology and renewable energy in driving towards Malaysia's sustainable development aspirations. It is also the Government's strategic move to promote innovation in local technology, research and development (R&D) as well as to create awareness on a broad level across the different facets of society, in line with the country's aspiration to spur energy sector as the new area for economic growth. Previously in 2019, the National Energy Awards also honoured TM for the first time as the winner for Category I: Energy Efficiency under sub-category of Energy Management (Small & Medium Building). The award recognised energy saving initiatives at Menara TM, Melaka which include upgrading of conventional lighting to LED, chillers optimisation, reuse of ablution water for watering plant and installation of motion sensor lighting, among others. For more info on TM's efforts towards sustainability, visit www.tm.com.my/sustainability.
TM Sustains EBIT Growth in 1H 2024, Declares Higher Interim Dividend of 12.5 sen per Share
1H 2024 Key Highlights (vs 1H 2023) · Operating revenue remained steady at RM5.74 billion · EBIT increased by 14.5% to RM1.26 billion · Fixed broadband subscribers grew by 1.2% to 3.143 million · Interim Dividend declared at 12.5 sen per share, up from 9.5 sen in the previous year KUALA LUMPUR, 26 August 2024 – Telekom Malaysia Berhad (“TM” or “the Group”) today announced its financial results for the first half ended 30 June 2024 (1H 2024), remaining resilient amidst a challenging market environment. The Group recorded a 14.5% growth in Earnings Before Interest and Tax (EBIT), reaching RM1.26 billion compared to RM1.10 billion in the same period last year, driven by continued focus on enhancing operational efficiency and effective cost management. Meanwhile, TM’s operating revenue for 1H 2024 remained steady at RM5.74 billion, reflecting consistent performance. Profit after Tax and Non-Controlling Interests (PATAMI) in 1H 2024 decreased by 8.6% to RM821.2 million due to a one-off tax credit in 2023. Nevertheless, the Group’s fundamentals remained strong and continued to underpin its growth trajectory. In line with this, TM has declared a higher interim dividend of 12.5 sen per share, amounting to RM479.7 million, an increase from 9.5 sen per share interim dividend declared in the previous year. Amar Huzaimi Md Deris, TM Group Chief Executive Officer, said, “Our latest Unifi UniVerse continues to excite the market. Its comprehensive suite of convergence offerings provides a seamless experience that meets the diverse needs of digital consumers. As a result, we have seen growth in our customer base, strengthening TM’s position as Malaysia’s true convergence champion. “We are also advancing Malaysia’s digital infrastructure through the development of the Next Generation Emergency Services 999 (NG999) in collaboration with various Government agencies. Leveraging advanced technologies such as data analytics and AI, this initiative will significantly improve the nation’s emergency response capabilities in replacement of the existing MERS999. “We proactively explore new business opportunities through strategic partnerships such as the recent collaboration with Singtel’s Nxera to build a sustainable, hyperconnected AI-ready mega data centre in Johor. This initiative will support high-performance computing and future cloud and AI applications for hyperscalers and tech providers. Simultaneously, we remain committed to supporting Malaysia’s 5G ecosystem, ensuring that Malaysians benefit from the latest advancements in connectivity and digital services. “We are focused on strengthening our core fundamentals, managing costs effectively, and seizing growth opportunities to ensure we stay well-positioned for the future. We remain steadfast in driving our aspiration to become a Digital Powerhouse by 2030, while positioning Malaysia as the digital hub for the region,” said Amar. Capital expenditure (CAPEX) in 1H 2024 amounted to RM460 million, representing 8.0% of total revenue. The Group plans to ramp up this investment towards the end of the year, focusing on enhancing its network infrastructure both nationwide and regionally. This includes the development of new submarine cable systems and the expansion of data centres. The Group maintains a positive outlook for the current year, aligning with its 2024 market guidance. Lines of Businesses (LOBs) Performance Unifi Maintains Leadership in Converged Services Unifi recorded a 1.2% increase in fixed broadband subscribers, reaching 3.143 million in 1H 2024, supported by customer acquisition and retention strategies. Unifi also gained positive traction with its latest mobile proposition and will continue improving and adapting its mobile offerings to better meet customer needs. During the period, Unifi launched UniVerse, a suite of its best convergence offerings for home internet, mobile, entertainment and lifestyle solutions and introduced the newest UNI5G WOW Prepaid offering with unlimited 5G + 4G data with uncapped 5G speed and rewards, catering to needs of today’s digital customers. Unifi’s most recent offer is the limited-time promotion of 200GB 5G Monthly Data Pass for just RM1. This fantastic add-on gives UNI5G Postpaid 39 customers an extra 200GB of high-speed 5G data every month, enhancing their mobile experience significantly. For more information, visit https://unifi.com.my and https://unifi.com.my/mobile/postpaid. Unifi’s excellence was recognised with several awards including the Best Fixed Business Service Provider and Best Home Broadband Service Provider at the recent PC.com 2024 Readers’ Choice Awards, Ookla's Fastest Wi-Fi Provider in Malaysia award, and the World’s No.1 Fastest 5G Download Speed provider from Open Signal. TM One Drives Digital Transformation for Enterprises and Government TM One sustained a positive momentum in 1H 2024, achieving a 2.1% increase in revenue compared to the same period last year, reaching RM1.41 billion amidst a challenging business environment. During the period, TM One launched the Innovation Lab and Enterprise 5G Lab, collaborative spaces designed to accelerate the realisation of emerging digital services and solutions such as Enterprise 5G and AI-powered industry solutions for both enterprises and government sectors. Additionally, TM One introduced Cybershield Simulation, a cybersecurity product that simulates real-life cyber-attack scenarios, helping organisations enhance their cybersecurity preparedness. On top the NG999 initiative, it has also recently successfully deployed a Private 5G network at PETRONAS LNG Complex in Bintulu, Sarawak in collaboration with the national oil and gas company, – signalling further advancements in connectivity and efficiency for the energy industry. TM One’s leadership in technology solutions was recognised with the Best Technology Solution Service Provider at the recent PC.com 2024 Readers’ Choice Awards. TM Global Strengthens Malaysia’s Position as a Digital Hub for the Region TM Global delivered a steady performance in 1H 2024, with a 0.6% revenue increase to RM1.49 billion, driven by higher revenues from managed wavelength and domestic data. TM Global is expanding its digital infrastructure, including international connectivity and data centre services, to meet the global carriers and hyperscalers’ demands. Key initiatives include the development of a mega data centre in Johor in partnership with Singtel’s Nxera, as well as expansion of its existing Klang Valley Data Centre (KVDC) and Iskandar Puteri Data Centre (IPDC). It has also made progress in deploying extensive 4G and 5G backhaul sites nationwide and increasing high-speed broadband access in Malaysia, in supporting digital inclusivity across the nation. TM Global was recognised in multiple awards - Telecom Company of the Year – Malaysia, and the Wholesale Company Initiative of the Year – Malaysia, at the Asian Telecom Awards as well as Best Operator in Emerging Market Category at the Carrier Community Global Awards 2024.
UNIFI MOBILE OFFERS 200GB 5G DATA FOR RM1 A MONTH
KUALA LUMPUR, 1 AUGUST 2024 – Unifi Mobile is excited to announce an incredible new offer for its UNI5G Postpaid 39 subscribers: a limited-time promotion of 200GB 5G Monthly Data Pass for just RM1. This fantastic add-on gives users an extra 200GB of high-speed 5G data every month, enhancing their mobile experience significantly. With this new add-on, UNI5G Postpaid 39 customers can enjoy an additional 200GB of 5G data every month, on top of their existing 30GB 5G & 4G data and unlimited calls. This means more freedom to stream, browse, and stay connected without interruption, catering perfectly to the needs of today's digital-savvy users. Both new and existing Unifi Mobile customers can subscribe to this offer via the Unifi Mobile app, which will auto-renew each month to ensure continuous data access. Jasmine Lee, Unifi’s Chief Commercial Officer, Consumer, said, "We're thrilled to introduce the 200GB 5G Monthly Data Pass to enhance our customers' mobile experience at an unbeatable value. Recognising the rising living costs, this plan is designed to meet the needs of first-time postpaid users and young professionals who depend heavily on mobile connectivity for home, work, and play, allowing them to fully utilise 5G capabilities in their daily lives.” This amazing offer enables customers to stream content seamlessly, download large files quickly, and stay connected with friends and family while enjoying worry-free, substantial data allowance. For just RM1 per month, this 200GB 5G Monthly Data Pass offers incredible value, allowing users to maximise their mobile data usage without a hefty price tag. Jasmine added, “Adding to our value proposition for customers, we are launching Sembang Seringgit sessions on our social media platforms. These sessions will feature key opinion leaders discussing work-life balance and budgeting tips. Additionally, our on-ground Seringgit Challenge will see the Unifi Mobile truck visiting various communities, offering fun activities and special prizes.” “This new offer is part of our commitment to provide innovative solutions at great value, meeting our customers' evolving digital needs, and ensuring wider 5G access for more Malaysians. It also supports our goal of becoming a Digital Powerhouse by 2030, enabling a more digital Malaysia,” Jasmine concluded. For more information, visit https://unifi.com.my/mobile/postpaid
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