22 Jun 2023
Netflix Is Now On unifi TV; Bringing Premium Entertainment To Unifi Customers
Unifi, the only quad-play service Malaysian telco for fixed voice and broadband, mobile and lifestyle services, today announced a new Unifi TV partnership with one of the world’s leading entertainment services, Netflix. This partnership will provide Malaysians access to must-watch entertainment and add greater value through Unifi TV’s premium content offerings.
From 23 June, Unifi customers will have access to Netflix’s array of movies such as Extraction 2, starring Chris Hemsworth, Heart of Stone starring Gal Gadot, and all-time blockbuster hits like Red Notice and Glass Onion: A Knives Out Mystery. Customers can also enjoy popular TV series including Wednesday, The Witcher, Black Mirror, and Korean dramas like The Glory and Black Knight.
This includes a three (3) months’ promotion starting 23 June where customers will be able to add on Netflix to their existing subscription by upgrading to the new Unifi TV Ultimate Packs at a special price.
Anand Vijayan, TM’s Chief Commercial Officer and Executive Vice President of Unifi said, “We are excited to bring on board one of the biggest and most popular streaming platforms globally to Unifi TV. Adding this feather to our lifestyle services and converged solutions cap is part of Unifi’s ongoing expansion plans for 2023, as we continue to offer customisable, and best value-for-money solutions that provide something for everyone.”
“The addition of Netflix opens up a host of popular and diverse entertainment selections to our lifestyle services, and to celebrate this partnership we will provide customers one of the best bundle deals through Unifi’s all-in-one subscription. This special three-month promotion is our way of sharing this latest milestone with our customers, with Netflix taking us to the next stage of our home and on-the-go entertainment offerings,” he shared.
Tizar Patria, Business Development Manager for Indonesia, Malaysia, and Thailand at Netflix, said, “At Netflix, we believe that great stories can come from anywhere and be loved everywhere, and we are delighted that our partnership with Unifi TV will bring greater access to must-watch films and shows from our catalogue to more Malaysians.”
The partnership serves as the latest addition to Unifi TV’s existing offerings, which include a whopping 71 premium channels and 17 app partners such as Disney+ Hotstar, Viu, WeTV and Lionsgate Play. This collectively makes up Malaysia’s largest selection of streaming apps available over a single platform.
To subscribe, Unifi customers can add Netflix to their new or existing plans at all Unifi Stores or call 100 for subscription packages at promotional prices. This includes the limited-time offering of Unifi TV’s newest premium TV pack, Ultimate Plus Pack at RM 69.90 and Ultimate Max Pack at RM 89.90, an add-on from as low as RM 9.90 for full access to all Netflix services from the previous Unifi TV Ultimate Pack during the three-month promotion. Customers can also add on Netflix with subscriptions to Unifi’s broadband only packages.
To find out more about the Unifi TV x Netflix bundles, visit https://unifi.com.my/tv.
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ACES Awards 2022 recognises TM R&D as the innovative tech company of the year
In recognition of its transformative approach to software and technology that can lead to the creation of new approaches and prospects Telekom Research & Development Sdn Bhd (TM R&D), the innovation arm of Telekom Malaysia Berhad (TM), recently won the Innovative Tech Companies of the Year Award at the Asia Corporate Excellence and Sustainability Awards (ACES) 2022, organised by MORS Group. The award was conferred to TM R&D in recognition of its transformative approach to software and technology, demonstrating that its tech innovations can lead to the creation of new approaches and prospects. Dr Sharlene Thiagarajah, Chief Executive Officer, TM R&D accepted the award from Shanggari B., Chief Executive Officer of MORS Group and Luis Nieto, one of the juries for the ACES Awards 2022. “This is a proud moment for the TM R&D team. Winning this award illustrates that we are on the right track. The transformative approach in our work will help propel Malaysia to be a nation of producers, instead of consumers. Our ability to produce will lead to greater sustainability of our country,” Dr Sharlene expressed her gratitude on receiving the award. “Our achievements are shaped by the discipline, focus and determination we have instilled, and I would like to thank our team for their commitment towards excellence.” TM R&D is a world-class R&D company that helps businesses solve operational issues and co-create solutions for the global market. It focuses on intelligent platforms, IR4.0 technologies and connectivity to create smarter business ecosystems. The company strives to stay relevant with new innovative solutions that the market cannot do without and takes on projects that provide multifold benefits to organisations. Among its strengths is the local in-house talents that can make, create and innovate as well as provide thought leadership on infrastructure for the future. Acknowledging that nurturing talent is crucial to the business, TM R&D also offers emerging skills learning and development programmes such as Artificial Intelligence (AI), Machine Learning, Data Science & Analytics and Data Engineering for its employees. Because its products and solutions are developed in-house, TM R&D is able to customise its innovations based on customers’ needs, addressing their specific pain points and meeting their customers demand (B2B2C) – embracing the Group’s aspiration of becoming a human-centred TechCo. Every product and solution that is developed contains embedded security, analytics and AI hence expanding its functionalities and delivering maximum benefits to the users. TM R&D’s main aspiration is to create and deliver the next Unicorn for TM and ultimately for Malaysia. To support this, it holds fast to the three (3) pillars of its business, which are exploratory research, co-creation with industry, and commercialisation thus making life and business easier with smarter ecosystems to enrich humanity and bring progress to nations. The ACES awards is among the most prestigious accolades that recognise inspiring leaders and sustainability advocates cross-industry across Asia. The awards value services and achievements of businesses of any nature respected for their contributions to their communities and the world. For more info about ACES Awards, visit https://www.acesawards.com/.
unifi introduces five #unificares initiatives as commitment to deliver the unifi promise on customer experience
The initiative is unifi’s commitment to place customer experience as its No. 1 priority With a strengthened commitment to deliver the ultimate customer experience, unifi, Malaysia's leading convergence provider, today introduced five #unificares initiatives to transform its end-to-end customer experience (CX). As a technology company, unifi understands that customer expectations evolve together with the adoption of technology. This is why unifi aims to transform end-to-end customer experience with a renewed focus that ensures the customers' needs are met -- this is the unifi promise. To deliver on this promise, Telekom Malaysia Berhad (TM), has invested heavily over the years in both its customer support capabilities and network to deliver the best customer experience possible. The new #unificares initiative is also an expression of the company's commitment towards its loyal client base. unifi has the highest market share in the local Internet Service Provider (ISP) space. Speaking to the media at a virtual briefing from Menara TM today, TM's Chief Marketing Officer, Shanti Jusnita Johari, said #unificares is a testament of the company's continuous efforts to put customers first. "TM and unifi are walking the talk when it comes to customer satisfaction. Our 24-hour service restoration guarantee is the first of its kind in the industry. It is our commitment for unifi customers to continue to get the best broadband experience," said Shanti. She added that unifi's new bold undertaking was in keeping up with users' demands for reliable connectivity, among both the consumers and business segments especially as the micro, small and medium enterprises (MSMEs) focus on recovery and growth as well as consumers with continued hybrid working and learning arrangements following the pandemic. A good and reliable broadband access is highly critical in the "new normal". Five revolutionary #unificares initiatives unifi today announced five revolutionary initiatives to raise its game in CX. The 24-hour service restoration guarantee is among five new customer-focused initiatives under the #unificares campaign to enhance its broadband experience by reducing downtime to the absolute minimum. If unable to restore within 24 hours from complaint submission, customers will receive RM50 billing rebate compensation, redeemable via myunifi app within 30 days. It is the first of its kind in the local telecommunication industry and a commitment to its customer first strategy. This 24-hour service restoration guarantee starts 30 November 2021 and compensation eligibility is for customers subscribing to 100Mbps and above. Another innovation introduced with the campaign is unifi's Proactive Service Alert; an early detection and intervention system that ensures early notifications and speed of resolution to customers. Affected customers are alerted for restoration via SMS and the myunifi app push notification. Other customer-focused initiatives introduced in conjunction with the campaign are Easyfix self-serve tool, Service Tracker and unifi Elite experts. Easyfix is an easy visual based self-serve tool that enables customers to self-diagnose and do a quick troubleshoot on internet connection, telephony or unifi TV services. If an issue is unresolved, the Easyfix tool will automatically create a service ticket for immediate action by the unifi Care Crew or connect users to a unifi live chat agent for further assistance. Easyfix can be accessed anytime on the myunifi app under 'Support' or at easyfix.com.my. Service Tracker allows customers to view and track status of service and technical requests in real-time including details of the assigned TM Care Crew, via the myunifi app. Users can easily access the Service Tracker under 'My Activity' from their Account page. unifi Elite is a group of WiFi experts who are specially trained to provide customers with tailor-made consultation and solutions to further enhance their connectivity experience at home or business premises. unifi's track record in CX is well-established. Recently, it has been chosen as the sole Malaysian recipient for the "Brand of the Year'' award for the "Broadband / ISP" category, an award that is held under the auspices of the London-based World Branding Awards. This is the second consecutive year it won the award. Last year, it also won the "Best Fixed Home Broadband Service Provider" and "Best Business Fixed Broadband Service Provider" categories in the PC.com Best Product Awards 2020. TM continues to invest in future growth by modernising its network and technology platforms, to deliver the best current and future. TM is the only telco in Malaysia which has ventured into proactive service capabilities to elevate CX and digital tools to give added convenience to customers. Meanwhile, TM Chief Network Officer, Mohamed Tajul Mohamed Sultan, who was also present at the media briefing said the increase in usage and demand for unifi services following the pandemic had driven the company to up its connectivity game. "Even before this, public feedback shows that unifi's service quality is among the best. But we are not resting on our laurels. We want to raise the bar even higher because customer experience is paramount," added Mohamed Tajul. To achieve this, TM has invested over RM 1 billion in 2021 to uplift the customer experience in both its customer support capabilities and network improvements. This is to ensure that unifi continues to deliver unparalleled solutions to its customers. Users can visit unifi.com.my/unificares for more information on the unifi promise. The myunifi app can be downloaded from the Google Play Store as well as the Apple App Store.
TM Registers Higher Profits in FY2023, Sustaining Resilient Performance
KUALA LUMPUR, 23 February 2024 – Telekom Malaysia Berhad (“TM” or “the Group”), today announced its financial results for the year ended 31 December 2023 (FY2023), with the Group reporting higher revenue and profitability compared to FY2022. This performance reaffirms the Group’s resilience in the competitive market landscape. During the year under review, the Group registered a higher revenue of RM12.26 billion compared to RM12.1 billion in FY2022 propelled by the strong performance of Unifi and TM Global. Specifically, Unifi’s fixed broadband subscriptions experienced a 3.1% growth, reaching 3.13 million, while TM Global’s revenue grew from heightened demand for domestic and international data services. The Group’s Earnings Before Interest and Tax (EBIT) remained flat at RM2.09 billion in FY2023 due to higher operational costs. Meanwhile, the Group’s Profit After Tax and Non-Controlling Interest (PATAMI) rose 63.6% from RM1.14 billion to RM1.87 billion due to a lower net finance cost and tax impact. The Group’s capital expenditure (CAPEX) in FY2023 stood at RM1.9 billion, or 15.9% of its revenue. These investments were primarily aimed at expanding the Group’s network infrastructure nationwide and regional submarine cable system. TM declared a 2nd interim dividend and final dividend totalling 15.5 sen per share amounting to approximately RM594.9 million, demonstrating its commitment to delivering shareholder value. Reflecting on the FY2023 performance, Amar Huzaimi Md Deris, TM’s Group Chief Executive Officer said, “I am pleased to share that TM has sustained its performance amidst challenging regulatory landscapes, heightened competition, and evolving market dynamics. “Our convergence solutions, paired with attractive packages have continued to appeal to our customers, reinforcing our position as the only Fixed Mobile Convergence with quad-play in Malaysia. The ongoing expansion of our nationwide fibre coverage, coupled with the enhancement of our data and network infrastructure, have also contributed to our growth. We remain committed to promoting digital inclusivity and wider digital adoption while addressing the evolving needs of our customers, both domestically and internationally,” said Amar. “Furthermore, 2023 marked the completion of our initial three-year transformation phase during which we have further solidified our position in the local and global telecommunication landscape. Advancing into the next level of our transformation journey, we are now focused on evolving into a Digital Powerhouse by 2030, while positioning Malaysia as a digital hub for the region. Our commitment aligns with the nation’s aspiration of becoming a fully integrated digital society, ensuring that we continue to play a key role in the era of digital innovation,” Amar concluded. Unifi maintains leadership in converged solutions Unifi maintains its leadership in converged offerings of fixed broadband, mobile services, digital content and solutions for both consumers and MSMEs, recording RM5.66 billion in revenue. Unifi’s fixed broadband segment grew 3.1% to 3.13 million subscribers, driven by strategic convergence campaigns and aggressive customer retention efforts. Unifi’s latest offering, the #Unstoppable UNI5G Postpaid and Mobile Family Plans, is designed to enhance the 5G connectivity experience for Malaysians. The newly launched Unifi TV Originals provides a wide array of unique, diverse and locally tailored content for an enriched experience for Malaysian viewers. These further contribute to the Group’s true convergence proposition, providing better value to all customers. As a preferred partner to more than 400,000 MSMEs nationwide, Unifi Business continues to accelerate digital adoption by providing tailor-made solutions, offering them the tools and support needed to thrive in the digital economy. Looking ahead, Unifi will further cement its role as a leader in convergence to deliver unmatched converged digital services. TM One drives innovative solutions for enterprise TM One continues to navigate the market complexities while exploring new growth opportunities. Despite decreased revenue to RM3.14 billion in FY2023, its 4Q23 results showed an increase in revenue of 17.3% versus 3Q23, driven by a surge in solution-based customer projects. TM One has partnered with PLANMalaysia to equip 29 city councils with smart technologies for sustainable and connected urban environment. It was also appointed as the preferred converged digital infrastructure partner for the Sarawak Digital Economy Corporation (SDEC) to materialise aspirations towards the growth of Sarawak’s digital economy. Moving forward, TM One is poised to remain at the forefront of supporting and enabling the digital infrastructure for both government entities and enterprises. With a focus on innovation and strategic partnerships, TM One is set to play a significant role in Malaysia’s digital transformation journey. TM Global positions Malaysia as a digital hub for the region TM Global posted a solid financial performance in FY2023. Its revenue rose 8.7% to RM3.10 billion, primarily from an increase in international data revenue, driven by managed wavelength services for hyperscalers, alongside an uptick in domestic data services. In the domestic landscape, TM Global continues to expand 5G backhaul sites and High-Speed Broadband (HSBB) Access coverage in accelerating digital inclusivity nationwide. Globally, it recorded a year-on-year 30Tbps bandwidth growth and delivered a mega requirement of more than 35Tbps long-term leased connectivity for US-based hyperscaler. TM Global will continue to broaden its digital infrastructure solutions and forge strategic alliances with global carriers to position Malaysia as a digital hub for the region, facilitating seamless digital connectivity and services across borders.
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