12 Jul 2023
TM Addresses Unifi Customers’ Data Breach
TM confirmed recently of a data breach involving historical Unifi customers’ personal information that includes name, national identification/passport number, and contact details. No financial information was impacted.
The company confirms that the breach has been contained and proactive steps have been taken to protect the data across its platforms. It has sent out notifications to customers informing them of the data breach and to be wary of phishing tactics including online scams, suspicious links and unsolicited phone calls.
TM has also reported this matter to the relevant authorities (National Cyber Coordination & Command Centre (NC4); Department of Privacy & Data Protection (JPDP); & the Malaysian Communications & Multimedia Commission (MCMC)).
TM assures all its customers that its Unifi services remain fully operational with no impact to its users.
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TM in consortium to build new submarine cable system for Southeast Asia – Middle East – Western Europe
With advanced technologies, open cable system concept and capacity of more than 100Tbps, the latest investment will improve connection with Europe and cater for future digital demand Telekom Malaysia Berhad (TM) announced that the Company is part of a consortium for the latest Southeast Asia - Middle East - Western Europe 6 (SEA-ME-WE 6) submarine cable system, that connects Malaysia with multiple countries namely Singapore, Bangladesh, India, Sri Lanka, Maldives, Pakistan, Oman, Djibouti, Saudi Arabia, Egypt and France. TM’s participation in the consortium was made official with the signing of the Construction and Maintenance Agreement (C&MA) with all consortium members recently. The SEA-ME-WE 6 joins the list of TM’s investments in submarine cable systems including SEA-ME-WE 3, SEA-ME-WE 4, SEA-ME-WE 5 as well as other numerous international cable routes worldwide. The SEA-ME-WE 6 will provide TM with one of the lowest latency routes between Malaysia and Europe. It will also create an additional layer of network diversity and resilience for the heavily loaded traffic between Asia and Europe. With its advanced technologies, open cable system concept, and a design capacity of more than 100Tbps, this latest investment will undoubtedly provide the consortium members with complete control over their traffic management. Commenting on the latest investment, TM Group Chief Executive Officer Imri Mokhtar said, “TM has always been at the forefront in making Malaysia the ideal gateway for connecting our country to the world, as well as enabling global technology players to deliver innovative digital services to Malaysia. Submarine cable expansion remains a key element in achieving this goal. “Our investment in SEA-ME-WE 6 will allow us to address our capacity requirements to cater for increasing future digital demand across Asia and Europe while continuing to provide reliable, diversified and uninterrupted global connectivity solutions to customers. It will also allow TM to support the deployment of hyperscalers’ data centres as well as the future requirements of 5G network in the country.” “The SEA-ME-WE 6 submarine cable will land at TM’s new cable landing station in Morib, the latest addition to TM’s existing four (4) international cable landing stations in the country. Its strategic proximity to Klang Valley, which is close to most hyperscalers’ data centres, positions it as a key cable landing site for Malaysia.” Imri added that the new investment will help realise TM’s aspiration to establish Malaysia as a regional digital hub by facilitating more submarine cables to land in Malaysia. This also demonstrates TM’s commitment to the MyDIGITAL initiative to attract more international submarine cables to land in Malaysia. Aside from TM, the SEA-ME-WE 6 consortium comprise multiple global players, including Bangladesh Submarine Cable Company Limited (BSCCL), Bharti Airtel Ltd. (Bharti Airtel), Dhivehi Raajjeyge Gulhun PLC (Dhiraagu), Djibouti Telecom SA (Djibouti Telecom), Etihad Etisalat Company (Mobily), Orange (France), PT Telekomunikasi Indonesia International (Telin), Singapore Telecommunications Limited (Singtel), Sri Lanka Telecom PLC (SLT), Telecom Egypt (TE) and Trans World Associates (TWA). TM is well experienced in both domestic and global submarine cable system development and investments. With 30 submarine cable systems owned and leased spanning more than 320,000 kilometres around the globe, TM is committed to providing the highest service performance and best quality experience to all its customers worldwide.
The future of 5G begins with TM! #bersamasama5G
The Company is ready to bring 5G to all Malaysians; Becomes the First Telco to Deploy Stand Alone (SA) network As the national telecommunications infrastructure provider of Malaysia's Digital Nation aspirations, Telekom Malaysia Berhad (TM) is embarking on delivering 5G infrastructure to the country by participating in the 5G Demonstration Project undertaken by the Malaysian Communications and Multimedia Commission (MCMC). The demonstration project is for TM to test the new 5G features, explore the 5G technology system and assess the best way to deploy 5G infrastructure nationwide. The Company plans to test the implementation of a converged 5G core network which allows co-existence of Non-Stand Alone (NSA) and Stand Alone (SA) network. SA is the future of the 5G network deployment and this demonstration is crucial to fast track 5G implementation in the country. Towards this end, TM through its enterprise and public sector business solutions arm, TM ONE, recently started its 5G demonstration in Subang Jaya, Selangor together with Majlis Perbandaran Subang Jaya (MPSJ) to test its 5G solutions namely Smart Traffic Light, Smart Safety & Security and Smart Parking. Besides that, TM is also expanding its 5G Demonstration Project in Pulau Langkawi, Kedah with the demonstration of more 5G use cases. The transmission of 5G service in Pulau Langkawi is going live today, where TM is deploying the first 5G SA network in the country. Commenting on the milestone development, Dato' Noor Kamarul Anuar Nuruddin, Group Chief Executive Officer, TM said: "We are very excited to be part of this 5G Demonstration Project which demonstrates our capabilities to deploy 5G in Malaysia and to roll-out the first 5G SA network in the country. These reflect our commitment to accelerate the delivery of 5G services nationwide. The deployment of our tested and proven 5G-enabled smart solutions for the showcase in Subang Jaya and Langkawi are testament of our commitment in accelerating the delivery of 5G services nationwide. This is in support of the Malaysian Communication and Multimedia Commission's (MCMC) efforts in progressing humanity towards improving the quality of lives of the Rakyat. TM, via our innovative and comprehensive products and solutions will continue to lay the foundation for Industrial Revolution 4.0 (IR4.0) and enabling Internet of Things (IoT) – to serve a more digital society and lifestyle, digital businesses and industry verticals, as well as digital Government." TM's aspiration is to deliver efficient and cost effective 5G infrastructure via infrastructure sharing approach, through the access regulations implemented by MCMC. This is by leveraging on its extensive fibre networks, including the submarine cables, telecommunications towers, and Cloud computing as well as ready Data Centres to support the 5G era in Malaysia. In terms of devices and use cases, its wholly-owned subsidiary, TM Research & Development Sdn Bhd (TM R&D), is also developing and experimenting 5G related equipment to get ready for the upcoming 5G. In addition, the Company plans to test and demonstrate the Dynamic Spectrum Sharing feature where it can dynamically share the same spectrum to support different mobile technologies, dynamically. "This approach is expected to minimise duplication of network which will lead to cost reduction, translating the savings to lower prices for consumers/customers, be more environmentally friendly and allow the savings to be channeled for better innovation and improved customer services. We are open and ready to work together with other operators during this demonstration project. True to our position as the national telecommunications infrastructure provider of Malaysia's Digital Nation aspirations, we have established the communications backbone of Malaysia with the widest connectivity and convergence network," added Dato' Noor Kamarul.
TM's addresses data breach of Unifi mobile customers contact information
Telekom Malaysia (“TM” or “the Group”) has been made aware of a data breach (specific to contact information only) on 28 December involving a limited amount of Unifi Mobile customers’ information. After investigations, TM has found 250,248 Unifi Mobile customers to be affected in this data breach, constituting both individual customers as well as SMEs. The type of data that was breached involved customer names, phone numbers and emails. No other information was breached. TM confirms that the breach has been contained and have taken steps to minimise the potential impact to these 250,248 customers. The specific customers affected have been notified. Customers who have not received any notification are not impacted. TM has also reported this matter to the relevant authorities (National Cyber Coordination & Command Centre (NC4); Department of Privacy & Data Protection (JPDP); and the Malaysian Communications & Multimedia Commission (MCMC)). While additional security measures have been put in place to isolate the risk and protect our customers, we wish to inform that our customers did not experience any service disruptions in this incident. TM is closely monitoring the situation and is conducting additional assessments. We advise customers to take extra precautions when receiving communications from unknown parties, as well as to secure their online information at all times. The privacy and security of TM’s customers remain our highest priority and we take such matters seriously. We will continue to strengthen and ensure our data security framework, policies, systems and processes are continuously benchmarked against Bank Negara Malaysia's Risk Management in Technology (RMiT) standard and ISO27001, as well as other global standards to prevent such occurrences.
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