12 Jul 2023
TM Addresses Unifi Customers’ Data Breach
TM confirmed recently of a data breach involving historical Unifi customers’ personal information that includes name, national identification/passport number, and contact details. No financial information was impacted.
The company confirms that the breach has been contained and proactive steps have been taken to protect the data across its platforms. It has sent out notifications to customers informing them of the data breach and to be wary of phishing tactics including online scams, suspicious links and unsolicited phone calls.
TM has also reported this matter to the relevant authorities (National Cyber Coordination & Command Centre (NC4); Department of Privacy & Data Protection (JPDP); & the Malaysian Communications & Multimedia Commission (MCMC)).
TM assures all its customers that its Unifi services remain fully operational with no impact to its users.
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unifi brings #khabarbaik with unveiling of unifi Air, unifi LITE and myunifi App
New Solutions Set to Elevate Internet Experience of Malaysians On the back of the recent announcement to further increase the overall coverage and internet quality of the nation, unifi, the premier Convergence brand under Telekom Malaysia Berhad (TM), today brings another #khabarbaik to its Streamyx customers. At the event, unifi unveiled unifi Air - its latest wireless high-speed broadband service - as one of many solutions to elevate the internet experience of existing Streamyx customers who reside in its LTE coverage areas. Meanwhile, existing Streamyx customers who are eagerly waiting to experience higher broadband speed will be migrated to unifi Lite starting September 2019. Present at unifi #khabarbaik event were Tuan Haji Rosli Man, Chairman of TM; Dato’ Noor Kamarul Anuar Nuruddin, Group Chief Executive Officer, TM; Imri Mokhtar, Chief Operating Officer, TM; Moharmustaqeem Mohammed, Acting Executive Vice President of unifi; Safiyya Rusli, Head, unifi Digital and other unifi’s management line-up. Speaking at the event, Moharmustaqeem Mohammed, said, “We are excited to launch unifi Air as it embodies our commitment to bring #khabarbaik to all Malaysians to ensure that no one is left behind in Malaysia’s journey of evolving into a Digital Nation. unifi Air is an upgrade to our existing services, and is being offered from as low as RM79/month to further boost Internet accessibility for Malaysians. At the same time, we are migrating existing Streamyx customers who are not within our unifi fibre and LTE coverage areas to the new unifi Lite plan at a discounted price at RM69/month first so they could enjoy the benefits of being part of our unifi family while waiting for the network expansion. One of the key benefits is to enjoy free door-to-door service assurance within two (2) hours starting with five (5) areas, which are Shah Alam, Bangsar/Pantai Dalam, Johor Bahru, Butterworth and Georgetown, starting October 2019. We remain committed to expanding beyond these 5 areas to deliver an enhanced internet experience for all existing and future customers nationwide.” Meanwhile, Dato’ Noor Kamarul said, “The unveiling of unifi Air and migration to unifi Lite today are testament of our efforts in delivering seamless connectivity to all Malaysians. We have always been at the forefront of each telecommunication technology evolution in the nation and we have a long, proven track record in nation-building. With the strong support and trust given to TM, we will continuously work closely with the Government, the Ministry and MCMC to effectively deliver high speed broadband experience; expanding fibre and LTE coverage nationwide towards realising Malaysia’s Digital Nation aspirations.” unifi Air is powered by a quick and easy plug-and-play wireless modem that able to connect up to 64 devices with an average speed of 20Mbps, and will be available to over 35,000 homes across 28 LTE areas nationwide. The newly unveiled unifi Air plan is specially designed for existing Streamyx users, with details as follows: PLAN SIM WITH DEVICE Monthly fee RM79 Quota Unlimited Contract 24-month Device Price FREE Upfront Payment No For existing Streamyx customers who reside outside of fibre and LTE coverage areas and existing unifi Lite customers will enjoy the new unifi Lite plan at a discounted price RM69/month from their September 2019 bill onwards. Starting 1 September 2019, new customers can sign up to the new unifi Lite plan of up to 8Mbps at RM89/month. These are interim measures whilst a new network is being rolled out until 2021 via various fit-for-purpose technologies. In addition to the new broadband services, unifi also announced its new and first all-in-one app; myunifi, which aims to provide customers a hassle-free experience and peace of mind in managing their unifi account. The app comes with features like 24-hour installation, 24-hour live chat support, zero no show assurance and more convenient payment options. In addition, myunifi app is enhanced with ‘digitalme’, a secured digital ID to facilitate the single sign-on not only to myunifi app, but also to the unifi.com.my portal and soon; other unifi apps as well. The myunifi app is now available for free and downloadable via Google PlayStore and Apple AppStore TM through unifi, has completed its internet upgrade programme in April 2019 with 973,000 unifi customers upgraded to 10 times the existing speed; 266,000 Streamyx customers in unifi coverage areas upgraded to unifi and 226,000 Streamyx customers in non-unifi coverage areas upgraded to 2 times existing speed where technology permits. unifi remains committed to address the copper network challenges via various technologies such as fibre, wireless and GigaWire in a network rollout which will involve a phased customer migration starting today until 2021. It is expected that 70% of these customers will be able to enjoy unifi services by end 2020. For more information on unifi product offerings, please visit unifi.com.my.
TM brings unifi customers to Old Trafford!
8 lucky unifi customers experienced an all-expenses paid trip to Old Trafford unifi, the premier Convergence brand under Telekom Malaysia Berhad (TM), recently flew eight (8) lucky winners of its ‘unifi Flyaway to Manchester United’ campaign for a dream trip to London and Manchester, United Kingdom. The lucky customers were selected among customers who are subscribing to 100Mbps unifi packages with highest subscriptions of Value Added Services (VAS) and good payment track records. Each walked away with a five (5) days four (4) nights all-expenses-paid trip for two (2) persons to watch the football match between Manchester United (MU) and Arsenal at Old Trafford, Manchester. Commenting on the flyaway trip, Imri Mokhtar, Executive Vice President, unifi said, “As the Official Integrated Telecommunications Partner in Malaysia since 2010, TM has been collaborating with MU to continuously provide our customers and even Malaysians the opportunity to experience the glory of Manchester United. It is also our commitment to reward and appreciate our customers for their continued loyalty towards our services. The money can’t buy experience such as this flyaway trip to Old Trafford through our ‘unifi Flyaway to Manchester’ campaign is just some of our various ways to reward unifi customer’s loyalty. All this and many more to come, so be on the lookout for more exciting moment from unifi!” The 8 lucky unifi customers are as follows: NO WINNERS NAME 1 Ang Jen Chuen 2 Rubenesk Kumaar Muniandy 3 Suryani binti Mamat 4 Nor Azha bin Mohd Amin 5 Mohd Farid bin Kamaluddin 6 Lim Kok Yoon 7 Jong Poh Lin 8 Cha Chiaw Chuan All the unifi customers, together with their partners were all excited to experience spring in London and Manchester. The trip was packed with sight-seeing activities in London and Manchester’s favorite attractions. The highlights of the trip, the Old Trafford Stadium tour with a surprised meet and greet with the MU’s football legend, Andy Cole was definitely an unforgettable moment for the winners. The excitement doesn’t end there, the winners were overjoyed when they were invited for a pitch side photo with another MU’s legend, Bryan Robson before the match between MU and Arsenal. The unifi Flyaway to Manchester United’ campaign was held from 1 November 2017 until 28 February 2018. As part of the partnership with MU, TM has continuously organised various programmes for unifi customers, including under its customer loyalty initiatives. Recently, TM participated in MU’s #ILOVEUNITED event tour where the MU’s long-running and popular fan event made its stop here in Kuala Lumpur in March. The event showcases various football-based booth activities such as “Snookball” and “Bend it like Beckham” challenge where visitors of all ages can take part and stand a chance to win merchandise from TM and MU. The maiden visit made by #ILOVEUNITED to meet its fan here in Malaysia also brought three (3) MU’s legends – Dwight Yorke, David May and Dennis Irwin for an exclusive meet and greet session with selected unifi customers. For more information on unifi and its products and offerings, log on to unifi.com.my .
TM shines the spotlight on an unsung hero this Hari Kebangsaan through interactive 360º wayang kulit performance
Most of us are familiar with the many great gentlemen heroes who fought for the nation’s Independence, such as Tunku Abdul Rahman and Dato' Onn Jaafar. This year, however, Telekom Malaysia Berhad (TM) is shining the spotlight on one of the women “Tokoh Kemerdekaan”, Tan Sri Hajah Zainon Binti Sulaiman, also known as Ibu Zain, who played a pivotal role in inspiring Malaysians to unite and stand up as one. Her inspiring yet lesser-known story was captured in a Hari Kebangsaan and Hari Malaysia film titled “Ibu, Kisah Seorang Tokoh Kemerdekaan”, to celebrate the spirit of Malaysia’s independence and as an example of strength through unity. Aptly and equally inspiring too is that the film is narrated by her own daughter, Fadzilah Amin (Tok Lah), one of the most respected lecturers and educators in the country. The film is part of TM‘s Mengukir Malaysia initiative to celebrate and preserve our local culture through innovative technologies that enhances and elevates its delivery and enables Malaysians of all ages to better appreciate the richness of Malaysia’s heritage. Aimed at reconnecting people with the nation’s history and preserving the country’s rich heritage, TM brought to life the art of Wayang Kulit (shadow play), one of the earliest forms of animation in Southeast Asia, to tell the story of Ibu Zain. The project was born from one premise: ‘What if we could shine a light on a forgotten Malaysia hero through an art form that is also fading?’ Shanti Jusnita Johari, Chief Marketing Officer, TM, said, “Through our Mengukir Malaysia initiative, we aspire to leverage technologies that not only changes the way we live, work and play, but also enhances our perspectives and ideas, drawing from our local culture and history to remind us about what’s made us a great nation. “This Hari Kebangsaan and Hari Malaysia, we wanted to remember and celebrate Malaysia’s many unsung heroes, such as Ibu Zain, who made our country great. We hope that through this short film, people will be encouraged to learn more about this historical icon as we commemorate her legacy via Wayang Kulit, one of the first forms of storytelling by our ancestors which we must also preserve.” In ensuring that the film stays true to the ancient art of Wayang Kulit, TM found the perfect partner in Tintoy Chuo and his Tok Dalang from Fusion Wayang Kulit, who are renowned for their unique take on the art of Wayang Kulit. Their efforts to bring Wayang Kulit into the digital 21st century has garnered international attention, putting Malaysian Wayang Kulit on the world map. For this collaboration, TM and Tintoy Chuo weaved in virtual reality technology, bringing the Wayang Kulit experience to school children from across the nation’s 13 States. Sharing Ibu Zain’s story in a way that harmonised both heritage and digitalisation was one of the messages TM aimed to highlight about Malaysia’s unique make up and to celebrate both its history and aspirations during this Hari Kebangsaan. On top of the Hari Kebangsaan film, audiences can also visit www.tm.com.my/mengukirmalaysia to immerse themselves into the world of Wayang Kulit, Ibu Zain and TM‘s Mengukir Malaysia initiative through videos, a 360º interactive Wayang Kulit experience, behind the scene content and many more. Fans of Wayang Kulit can also visit TM‘s social media pages to use the Wayang Kulit filters and be part of the show.
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