02 Nov 2022
TM’s commitment to combat corruption and reinforcement of integrity as organisational DNA
Organised annual TM Integrity Day 2022, in collaboration with MACC, SIRIM, PDRM, IIM, TI-M and others
TM adopts the highest level of integrity and ethics that uphold the standard of its employees’ behaviour and conduct by championing high integrity and anti-corruption practices in its working environment. It reflects TM’s commitment in adhering to good corporate governance and fulfilling its responsibilities towards investors and other stakeholders. This is maintained through rigorous awareness, internalisation and enforcement efforts guided by its ethics and integrity policies.
To demonstrate its commitment and continuous effort to upholding high integrity, governance, and transparency in its business operations, Telekom Malaysia Berhad (TM), has organised its annual TM Integrity Day 2022 (TMID) on 1 November 2022, in conjunction with the National Integrity Day which is observed every November. The many highlights of TMID included MS ISO 37001:2016 certification handover by SIRIM, recitation of the corruption-free pledge followed by a forum entitled, “Uncompromising Integrity”.
The TMID 2022 was launched by Datuk Seri TKPj. Norazlan Mohd Razali, Deputy Chief Commissioner (Prevention) of Malaysian Anti-Corruption Commission (MACC), witnessed by Tan Sri Mohammed Azlan Hashim, Chairman of TM Group and Imri Mokhtar, Group Chief Executive Officer of TM. Also present were Datuk Ir. (Dr) Khairol Anuar Tawi,Chairman SIRIM QAS International Sdn Bhd, while Datuk Wan Suraya Wan Mohd Radzi, Chief Executive Officer of Malaysian Institute of Integrity (IIM), and Dato’ Allaudeen Abdul Majid, Deputy Director, Department of Integrity and Standard Compliance (JIPS) PDRM attended as panelists for the forum, moderated by Dr. Muhammad Mohan, President of Transparency International Malaysia (TI-M).
TM’s proprietary Organisational Anti-Corruption Plan (OACP) 2021–2025 launched last year, was developed to closely align with the National Anti-Corruption Plan (NACP) 2019-2023 geared towards improving transparency, and embedding the principles of integrity, good governance, compliance, and accountability in ensuring governance in the public and corporate sectors in Malaysia. TM OACP is one of the policies developed in tandem with Section 17A of the MACC Act 2009, in accordance with the standards set by IIM.
“At TM, "Uncompromising Integrity" is one of the corporate values that must be embraced by every TM employee to fulfill our responsibilities to all stakeholders. We take any misconduct that involves integrity in this organisation very seriously,” said Tan Sri Mohammed Azlan.
“I hope that all TM employees and Business Partners will continue to carry out the best duties and responsibilities to the company in the effort of TM to drive the aspirations of Digital Malaysia,” he added.
“Our OACP is a 5-year plan to further strengthen TM’s existing ethics and integrity ecosystem among Warga TM, business partners, vendors and suppliers. The OACP clearly defines the focus areas and strategic initiatives to mitigate corruption, integrity and governance risks. It is the duty of every TM employee and business partners to act in the best interest of TM and maintaining the highest degree of integrity, transparency, and accountability,” he further commented.
At the event, Imri led the citation of the corruption-free pledge together with Tan Sri Azlan, TM Board of Directors, Senior Management, Business Partners and all Warga TM nationwide in the presence of Datuk Seri TKPj. Norazlan. The pledge is an oath voluntarily taken by TM’s leadership and its employees proclaiming their commitment to carrying out their duties with transparency, responsibility and accountability.
Good governance rests with the people. As TM evolves into a human centred TechCo, Warga TM must be empowered in upholding the company values. TM’s company-wide efforts to instill a high level of integrity amongst Warga TM began in 2002 by establishing various policies and guidelines such as TM OACP, certified Anti-Bribery Management System (ABMS) for high-risk divisions, TM Code of Conduct & Business Ethics, Whistle Blowing Policy, Anti-Corruption Guidelines, Ethics Hotline and several others to infuse transparency, accountability and responsibility amongst its employees and Business Partners.
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TM AND TANAH MAKMUR COLLABORATE TO BRING HIGH-SPEED CONNECTIVITY TO FLAGSHIP KOTASAS DEVELOPMENT
KUALA LUMPUR, 16 AUGUST 2024 – TM via its leading digital convergence arm, Unifi, is collaborating with Tanah Makmur Berhad, to provide fibre broadband services to more than 1,700 residences at the flagship Kota Sultan Ahmad Shah (KotaSAS) township in Bandar Baru, Kuantan. The agreement was exchanged between Unifi’s Vice President for Product & Innovation Armizy Abdullah Shukri, and Tanah Makmur’s Group CEO YH. Dato’ Shahrul Nizam Abdul Aziz, witnessed by YB. Dato’ Ir. Razali bin Kassim, EXCO, Pahang State Public Works, Transport and Health, and YH. Dato’ Kamarul’ Arifin bin Ahmad, Pahang State Investment Officer. Leveraging TM’s role as the nation’s leading digital infrastructure provider, Unifi will provide customised high speed broadband plans to residences. Homeowners and residents will have access to Unifi’s broadband services immediately, empowering their digital lifestyles. The inclusion of broadband services will also reinforce KotaSAS’ proposition to deliver high-value properties with reliable connectivity, strengthening its status as Pahang’s new administrative centre. Anand Vijayan, TM’s Chief Business & Consumer Officer, said, “Unifi is committed to providing the best digital infrastructure and connectivity services, enhancing the quality of life and economic opportunities within the KotaSAS community. This partnership will offer the same unmatched value, seamless integration, and superior customer support that we promise all our customers. This is another milestone in TM’s efforts to empower Malaysians with digital access for a better future, and aligns with our Digital Powerhouse aspiration to advance Malaysia for the next digital revolution.” YH. Dato’ Shahrul Nizam added, “We are pleased to work with TM and Unifi once more in delivering a seamless customer experience, ensuring future residents benefit from high-speed connectivity. The introduction of fibre broadband is just the beginning of our journey towards elevating KotaSAS as Pahang’s new administrative and economic capital, setting the stage for future smart city initiatives, energy-efficient systems, and digital public services. With digital services transforming homes, communities and businesses, KotaSAS is poised to not only be Pahang’s foremost township, but a central hub for socio-economic growth in the East Coast region.” In addition to fibre broadband, KotaSAS residents will also gain access to Unifi’s converged offerings including the best 5G & 4G mobile services, the largest platform of premier channels and streaming apps in Malaysia, as well as comprehensive smart home solutions. Recently named the Best Home Broadband Service Provider at the 2024 PC.com Awards, Unifi continues to innovate and deliver outstanding services and value to communities throughout Malaysia.
TM R&D Celebrates double win at the global TM Forum Excellence Awards 2020
In-house solutions SWIMS and IDEAS+ received global recognition for the Beyond Connectivity and A.I, Data & Analytics categories respectively Telekom Research & Development Sdn Bhd (TM R&D), the innovation arm of Telekom Malaysia Berhad (TM), added another feather to its cap when they recently bagged not one, but two (2) awards at the prestigious TM Forum Excellence Awards 2020. The awards were conferred to TM R&D for its innovative solutions namely Smart Water Integrated Management System (SWIMS) under the Beyond Connectivity and Artificial Intelligence (A.I) category, while its Intelligent Network Diagnostic & Expert Advisory System for Service Desk (IDEAS+) solution received the recognition under Data & Analytics category. Since 2007, TM Forum Excellence Awards recognises the world's leading companies for their innovative achievements spanning digital transformation, business and IT agility, customer centricity, cultural transformation, cross-industry partnering and collaboration, and product and service innovation in AI, data analytics, autonomous networks and cloud native IT. All entries were assessed by a global panel of judges based on the extensive materials submitted. Each year, the judging panels are carefully selected from varied global organisations to ensure a balanced approach and a wholly impartial view. Commenting on the double wins, Dr. Sharlene Thiagarajah, Chief Executive Officer, TM R&D said, "This is certainly a welcomed surprise and a proud moment for us at TM R&D. We are excited that two of our very own internally-developed smart solutions, deployed in collaboration with Air Selangor and Group Customer Experience at TM have been recognised by global industry experts such as TM Forum. Both solutions are now commercially available domestically and to the global market. We believe TM R&D is on the right track to support TM's Digital Malaysia aspirations and simultaneously accelerate Malaysia to become a digital nation." SWIMS is an Internet of Water (IoW) solution, essentially doing for water what Internet of Things (IoT) does for various other industries and verticals. These include electric utilities, transportation, smart cities and factory automation, to enable in-depth, new insights into the operations and the right tools to act on those insights. "SWIMS offers end-to-end smart water management that improves non-revenue water management. It optimises the repair and replacement of ageing water infrastructure as well as improves response to weather events such as water level and quality. Based on feedback we received from Air Selangor, with SWIMS, water usage visibility improved by 3,000% and meter reading accuracy improved 10-15% through automation," shared Dr. Sharlene. The TM Forum Excellence Awards also recognises another solution from TM R&D, IDEAS+ which is a one-stop advisory platform deployed at TM's contact centre. Using machine-learning algorithm, IDEAS+ assists the call centre agents to efficiently troubleshoot and resolve various customer issues. The objectives of the project were to reduce Average Handling Time (AHT) at the contact centre when entertaining customer calls, reduce repeated truck roll, increase the accuracy of troubleshooting and escalation as well as to achieve cost-saving. IDEAS+ is an intelligent diagnostic and advisory system for TM contact centre agents to provide predictive guideline as well as troubleshooting steps with more than 95% accuracy. Established in 2001, TM R&D is the centre of innovation for TM Group focusing on innovations that enriches humanity and bring progress to nations. Growing from strength to strength since 2016, TM R&D has won 15 globally recognised awards and generated more than 2,800 Intellectual Property Rights (IPRs) and 1,400 digital assets to-date. TM R&D's innovations all developed in-house cut across multiple verticals such as Utilities, Retail, Agriculture, Healthcare and Education with safety and productivity as the top priority. As TM R&D continues to expand beyond connectivity and into smarter digital ecosystems, its role in TM has become more prominent and exciting. For more information about TM R&D and its products and services, they can be contacted at business@tmrnd.com.my or log on to www.tmrnd.com.my or follow them on LinkedIn (TM Research & Development) for more news and updates.
TM Strengthens National Talent Pipeline with RM25 Million through Yayasan TM Future Leaders Scholarships 2025
KUALA LUMPUR, 11 August 2025 – Telekom Malaysia Berhad (“TM” or “the Group”), through its foundation arm Yayasan TM (YTM), has awarded RM25 million in scholarships under the Yayasan TM Future Leaders Scholarship 2025, reaffirming the Group’s steadfast commitment to nurturing talent, supporting education and nation building. The scholarships will support students pursuing strategic fields including Engineering, Information Technology, Computer Science and Analytical Economics at TM’s wholly owned Multimedia University (MMU), local public universities (IPTA), as well as leading institutions in the United Kingdom, Australia, Japan, and Singapore. Amar Huzaimi Md Deris, Group Chief Executive Officer of TM and Deputy Chairman of Yayasan TM said, “At TM, we are committed to exemplifying how success and greater purpose can go hand in hand, as demonstrated by the positive impact we create for our communities and the nation. Through this scholarship, we are enabling the next generation of leaders who will drive innovation, create meaningful change, and empower Malaysia’s digital future. We are proud to support their journey as we move together towards our aspiration of becoming a Digital Powerhouse by 2030.” The 2025 scholarship cycle for Sijil Pelajaran Malaysia (SPM) leavers attracted more than 10,300 applications nationwide, a reflection of the programme’s growing reach and reputation. Applicants went through a rigorous, transparent selection process which included stringent academic screening, online aptitude and competency tests, and final interviews conducted by Behavioural Event Interview (BEI)-certified panels. The recipients were celebrated at a presentation ceremony held recently at Dewan Tun Canselor, Multimedia University (MMU), Cyberjaya, attended by esteemed parents, TM and MMU leaders, and a representative from the Ministry of Higher Education. Ainol Shaharina Sahar, Director of Yayasan TM remarked, “We are proud to welcome these bright young minds into the YTM family. Beyond financial sponsorship, the Future Leaders recipients will also embark on a comprehensive, end-to-end development programme designed to shape holistic and well-rounded individuals, while equipping them with future-ready skills, both in digital proficiency and employability. We believe these young talents will go on to lead, inspire, and make a meaningful difference for Malaysia’s future.” Since its inception in 1994, Yayasan TM has supported more than 18,000 students through various education initiatives, with total investments of more than RM650 million to date. Through these efforts, TM continues to contribute towards building a stronger digital talent ecosystem while supporting equitable access to education. Applications for the next undergraduate intake (September 2025) will open soon for students with a minimum CGPA of 3.5 who demonstrate academic brilliance, leadership traits and active co-curricular involvement. Details will be available via Yayasan TM’s official social media channels and website at https://ytm.tm.com.my.
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