24 Jul 2021
unifi brings the world’s most prestigious sports competition - Olympic Games Tokyo 2020 - to all Malaysians for free
As one of the official broadcasters of the Olympic Games Tokyo 2020 in Malaysia, unifi is bringing this mega sporting event to all Malaysians for FREE for the entire Games period. Airing from 23rd July to 8th August 2021, viewers will be able to be at the heart of the action, all from the comfort of their own homes via unifi TV and anywhere via the unifi PlayTV app. The 17-day Olympic Games Tokyo 2020 kicks off with the Opening Ceremony on 23rd July 2021. The highly anticipated event with over 200 nations participating will feature 33 sports at 339 events, encompassing 50 disciplines taking place across 42 venues in Japan, making it the first city in Asia to host the Summer Olympic Games twice."As the nation's leading converged service provider, unifi always has the people's interest at heart and we are always committed to providing the best experience to all. So, as the official broadcaster of the Olympic Games Tokyo 2020, we are delighted to offer free broadcast of the Olympic Games for all Malaysians to enjoy. We understand that due to the COVID-19 pandemic, the Olympic Games Tokyo 2020 had to be rescheduled to this year and many, especially sports enthusiasts, felt the setback. Hence we want to ensure that every Malaysian now can tune in and catch the actions of our national athletes competing at the Games without worrying about additional subscription costs. Furthermore, they can enjoy unlimited entertainment at home through our unifi TV and anywhere via unifi PlayTV app," said Anand Vijayan, Chief Commercial Officer, Telekom Malaysia Berhad (TM).Sharing this historic moment with all Malaysians, unifi will broadcast the Olympic Games Tokyo 2020 for free on unifi TV at the comfort of your home via unifi Set-Top-Box or unifi Plus Box and anywhere via unifi PlayTV app at no extra cost, for a worry-free and best viewing experience. Throughout the Olympic Games, unifi subscribers can watch all the 33 sports and 339 events on 13 unifi Sports HD channels as below:unifi Sports 1 HD (Channel 701) to unifi Sports 5 (Channel 705)unifi Sports 6 HD (Channel 709) to unifi Sports 13 HD (Channel 716)Meanwhile, for members of the public without a unifi TV subscription, you can still watch the prestigious Games for FREE on the unifi PlayTV app by downloading the app from Google PlayStore and Apple App Store. Existing unifi PlayTV app users just need to log in to enjoy the Games on the app while new unifi PlayTV app users can simply create an account to watch the Games anywhere and anytime through their mobile devices for free.Through unifi's exclusive suite of offerings for the Home, existing customers will get to enjoy an enhanced unifi experience via value-for-money unifi packages bundles with devices. Customers can add on a unifi Plus Box with just RM20 per month to enjoy the live games in a multi-room. To ensure the best Wi-Fi dead-spot free experience for everyone in the household, customers just need to add on from RM15 per month to get a Mesh Wi-Fi.To help you get FREE unlimited entertainment from the Olympic Games Tokyo 2020, visit https://unifi.com.my/tv/packages/unifi-playtv.html to know about when, where, and how to catch every unbelievable moment of the Olympics actions.
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TM and OYO Malaysia collaborate to provide guests with an enhanced connected staying experience
TM customers can also enjoy great promos at OYO Hotels and Homes as part of loyalty programme With the aim of elevating customer experience, OYO Malaysia and Telekom Malaysia Berhad (TM) today formalised a commercial and marketing arrangement, extending the companies' existing working relationship to benefit more local as well as foreign travelers. Under the partnership, TM will be providing its full suite of unifi services including high-speed broadband access, unifi TV and unifi Mobile to enable patrons of OYO Hotels and Homes to experience a seamless broadband and entertainment experience powered by unifi. TM will also provide dedicated customer support and technical teams for round-the-clock support at OYO Hotels and Homes to ensure business and service continuity. Meanwhile, OYO Malaysia will be offering special promos for TM customers for their stay at OYO establishments through TM's loyalty programme, TM Rewards. Besides that, both companies will work together in marketing initiatives including promoting OYO Hotels and Homes to 24,000 TM staff nationwide. The partnership was officially announced by Vimal Balachandran, Head, OYO Homes, Malaysia and Izlyn Ramli, Vice President, Group Brand and Communication, TM. Commenting on the partnership, Izlyn said: "I am very excited with this collaboration and would like to thank OYO Malaysia for choosing us as your communications and ICT solutions partner. With the provisioning of our comprehensive converged solution by TM, OYO Malaysia is set to elevate its guests' digitally connected staying experience at its properties nationwide. Our dedicated support service team will also help to ensure that OYO guests enjoy our seamless broadband and entertainment experience. This will certainly ease OYO management's concerns on continuous operational efficiency so they can focus on their core business, which is providing the best hospitality services to their patrons. TM, as the National Telecommunications Infrastructure Provider has a higher purpose to provide Malaysians with better connectivity via our solid network infrastructure, and power Malaysia as a Digital Nation – enabling Society, Businesses and Government. Today's collaboration reflects our continued support for the Malaysian hospitality and tourism industry. We hope this will spur more Malaysians to explore our beautiful country, while they continue to enjoy internet and entertainment access on unifi!" Welcoming TM to the extended OYO family, Vimal said that technology is at the core of hospitality at OYO. "OYO is constantly looking at ways to help asset partners transform their properties and enhance the guest experience at every step, thereby significantly increasing occupancy and profitability. The collaboration between two leaders in their respective categories continues to build on OYO's model of combining design, hospitality, and technological expertise and operational capabilities to enable our asset partners to offer good quality customer service and a seamless broadband experience to guests," he said. "TM has been an invaluable and supportive partner to OYO from the time when we first set foot in Malaysia in 2017. We look forward to a continued working relationship as we scale and extend our leadership position in Malaysia," added Vimal. OYO has revolutionised the fragmented and legacy-driven budget hospitality space by empowering small and independent asset owners with the operational capabilities and technology that enables them to compete with big hotel chains and achieve high occupancies and, therefore, yields. OYO Hotels and Homes currently operates over 16,000 rooms in more than 450 properties that it franchises and manages in 50 cities across Malaysia. Globally, OYO is present in over 800 cities across 80 countries. OYO Hotels and Homes has over 2,500 hotels and more than 75,000 exclusive rooms under management in Southeast Asia. Besides that, in conjunction with the holiday season, TM is also promoting OYO Malaysia at its School Holiday Carnival which is currently taking place until 7 December 2019 at KL Tower, a TM wholly-owned subsidiary and among the main tourism spots in Malaysia. The carnival lines up various activities for visitors to participate including quizzes, crossword puzzles, maze challenge, recycle initiative as well as Visit Malaysia Year 2020 campaign promo by Tourism Malaysia.
STATEMENT FROM TM REGARDING NG MERS 999
KUALA LUMPUR, 20 November 2025 – Telekom Malaysia acknowledges that some Malaysians were unable to get through to 999 and experienced slower emergency response in the early phase of the NG MERS 999 migration. We understand the concerns this has created for individuals and families in moments of urgency, and rest assured we are treating every incident with the highest level of priority. Malaysia upgraded the 17-year-old MERS999 platform because it had reached its technical limits and could no longer support the country’s evolving emergency requirements. NG MERS 999 was introduced to enhance accessibility, strengthen multi-agency coordination, and align Malaysia with modern international emergency standards. Upon this migration, we saw a surge in call volume immediately. While the previous system averaged around 50,000 calls per day, the new NG MERS 999 received close to 70,000 calls per day. About 5% of the calls were genuine emergencies, with the rest being silent and prank calls. However, the number of actual emergency incidents remained unchanged, ranging at an average of 3,500 emergency reports despatched per day. This sudden spike affected system performance, and we have taken immediate measures to restore the service including increasing server capacity and optimising the servers’ configuration. Additional resources were also mobilised in the call centre to cope with the high-volume calls. We would like to emphasise that the 999-voice service remains and continues to operate as the primary channel for emergency assistance. SaveME999 mobile application serves as a complementary channel for reaching emergency services. Users can refer to published FAQ in https://999.gov.my website for installation and registration guide. TM is committed to ensure better services to the public and the nation. We have taken the proactive role to work with all five (5) emergency agencies (Kementerian Kesihatan, PDRM, BOMBA, Angkatan Pertahanan Awam, and APMM) to resolve the issues and ensure seamless end-to-end emergency services. We appeal to the members of the public to use the 999 service responsibly, as unnecessary or prank calls can prevent the reach of those who are truly in need of real emergencies. Reducing such misuse will greatly enhance the efficiency and responsiveness of the operations. TM remains fully committed to safeguarding Malaysia’s national emergency lifeline and we assure the public that it has always been our intent to deliver our best. Our teams are working around the clock to resolve these matters and to ensure that every Malaysian can get help quickly and reliably, whether through the 999 voice service or the digital channel.
Unifi Launches UniVerse, Presenting Its Best Convergence Offerings for Today’s Digital Customers
KUALA LUMPUR, 27 MAY 2024 – Unifi launches UniVerse, a suite of its best convergence offerings for home internet, mobile, entertainment and lifestyle solutions to meet the diverse needs of today’s digital customers. UniVerse enhances customer value, experience, and convenience by offering integrated fixed-mobile and fixed-content solutions that deliver great savings, unparalleled connectivity, and top-tier after-sales support. These innovative packages also incorporate Unifi's lifestyle solutions for smart home, smart devices, online gaming, and beyond. Anand Vijayan, TM’s Chief Business & Consumer Officer, said, “UniVerse is our most comprehensive suite of packages, integrating connectivity, entertainment, and lifestyle solutions for home, work and play. As the champion of convergence in Malaysia, these new offerings enable connected communities, reflecting TM’s aspiration to become a Digital Powerhouse by 2030, and advancing our nation towards its next digital evolution.” Unifi’s UniVerse Packages UniVerse brings together Unifi's award-winning connectivity, entertainment, and lifestyle solutions suited to the needs of diverse customers. Featuring 19 international streaming apps and 77 premium channels, Unifi TV is the largest platform for converged entertainment offerings in Malaysia. UniVerse’s lifestyle offerings encompass a diverse array of devices and smart home features, such as Smart Motion Sensors, Outdoor Security Wi-Fi Cameras and Smart Speakers, that provide immersive digital experiences at home and on-the-go. Ensuring excellent customer experience, Unifi will provide 24-hour service restoration, convenient Easy-Fix solutions and Proactive Service Alerts via the MyUnifi app, as well as hands-on support from the Unifi Elite Crew . Unifi was recently recognised with Ookla's Fastest Wi-Fi Provider in Malaysia award, and Open Signal's recognition of Unifi Mobile as the World's No.1 Fastest 5G Download Speed provider. Details of Unifi’s UniVerse Packages For individuals, UniVerse offers a limited-time promotion package of Unifi Home 300Mbps with UNI5G Postpaid 39, and a 24-month Netflix subscription on us, priced at RM169.00 (normal price at RM206.00). For families, UniVerse offers the most affordable entertainment package with Unifi Home 300Mbps and Unifi TV Family Pack, priced at RM159.00 (normal price at RM199.00). The package includes 77 premium channels and 6 streaming apps including Unifi TV, HBO GO, BBC Player, beIN SPORTS CONNECT, SPOTV NOW and SIAR. For tech-enthusiasts, UniVerse offers a Smart Home premium pack. This includes a full home surveillance plan with TP-Link Smart Hub with Chime, TP-Link Smart Motion Sensor, two TP-Link Smart Door/Window Sensors, TP-Link AI Home Security Wi-Fi Camera Premium, TP-Link Outdoor Security Wi-Fi Camera and Xiaomi Smart Speaker IR Control. Existing Unifi customers can elevate their experience by subscribing to the Unifi Smart Home package starting from RM16.00 on top of their current plans. Meanwhile, new customers can subscribe to this package with Unifi Home 300Mbps for RM159.00 (normal price at RM176.50). The package offers professional installation and 24/7 customer service support by Unifi’s Elite Crew. For more information, visit https://unifi.com.my
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