09 Jul 2019

unifi enhances customer experience with country’s first integrated, digital app – myunifi for consumer and business

unifi enhances customer experience with country’s first integrated, digital app – myunifi for consumer and business Article Header
UNIFI
myunifi
#khabarbaik

Consumer and business customers can now manage all their unifi accounts with one app

unifi, the premier Convergence brand under Telekom Malaysia Berhad (TM), continues  accelerating its digital innovation to deliver more #khabarbaik to its customers with the introduction of the country's first all-in-one new digital application: myunifi for both consumer and business segments.

The myunifi app provides access to the unifi full suite of products and support services, consolidating Home, Mobile postpaid, wireless broadband, broadband (previously known as Streamyx) and voice all into one app for both consumer and business customers. The app is now available for download which allows customers to subscribe to unifi services, manage their multiple unifi accounts, get assistance through the self-troubleshooting guideline and live chat with our customer service agents. In addition, customers will be notified on the latest updates, can buy hotspot passes, top up unifi mobile data, voice and sms quota and as well as pay their bills conveniently.

myunifi

"The launch of myunifi app is yet another testament of our continuous commitment to deliver more #khabarbaik with our customers in mind. In fact, it is the country's first digital app in the telco scene that serves both our consumer and business customers with an integrated customer journey via a secured single login, offering them greater convenience in managing their accounts all under one app. Customers can also engage with us via any of our digital channels available through the app, from our community forum, social media or Live Chat. The answers to your queries are just one tap away and with our growing knowledge base community, customers will be able to interact as well as exchange tips and experiences with other unifi customers. The myunifi app gives you all that and more. Soon we will also introduce functions such as rewards management, self-troubleshooting tools and many more to further enhance our customers' experience," shared Moharmustaqeem Mohammed, Acting Executive Vice President, unifi.

"In addition, myunifi app is enhanced with 'digitalme', a secured digital ID to facilitate the single sign-on not only to myunifi app, but also to the unifi.com.my portal and soon; other unifi apps as well. This is more #khabarbaik for our customers as we continue to innovate to address our customers' pain points digitally, making life easier for everyone."

unifi has also enhanced its official website unifi.com.my to be as simple and seamless as possible. The website now offers a new browsing experience with an improved content structure to ease customer navigation; in accessing information, getting the latest updates on unifi's offerings and subscribe to the plans easily anytime, anywhere.

The enhanced website also includes a tips and tricks section to assist customers to find quick solutions; where they can watch self-help videos to get answers on unifi service queries and get instant help via the Live Chat function. This complete suite of applications is all developed in-house and aimed to cater to the needs of our customers by allowing them to directly self-manage their own accounts, thus getting the best out of their unifi services. 

The myunifi app is now available for free and downloadable via Google PlayStore and Apple AppStore. Customers are encouraged to download the app and get the super deal vouchers in the app. For our customers who still require a personalised service to subscribe or get assistance on unifi product and services, customers are welcome to visit any TMpoint outlets nationwide, where our helpful customer service officers are ready to assist you.

To learn more about the latest unifi offerings, log on to unifi.com.my​

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TM REVOLUTIONISES DIGITAL HEALTHCARE SERVICES WITH NEXT GEN E-PHARMACY SOLUTION

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06 Aug 2024
UNIFI MOBILE OFFERS 200GB 5G DATA FOR RM1 A MONTH

KUALA LUMPUR, 1 AUGUST 2024 – Unifi Mobile is excited to announce an incredible new offer for its UNI5G Postpaid 39 subscribers: a limited-time promotion of 200GB 5G Monthly Data Pass for just RM1. This fantastic add-on gives users an extra 200GB of high-speed 5G data every month, enhancing their mobile experience significantly. With this new add-on, UNI5G Postpaid 39 customers can enjoy an additional 200GB of 5G data every month, on top of their existing 30GB 5G & 4G data and unlimited calls. This means more freedom to stream, browse, and stay connected without interruption, catering perfectly to the needs of today's digital-savvy users. Both new and existing Unifi Mobile customers can subscribe to this offer via the Unifi Mobile app, which will auto-renew each month to ensure continuous data access. Jasmine Lee, Unifi’s Chief Commercial Officer, Consumer, said, "We're thrilled to introduce the 200GB 5G Monthly Data Pass to enhance our customers' mobile experience at an unbeatable value. Recognising the rising living costs, this plan is designed to meet the needs of first-time postpaid users and young professionals who depend heavily on mobile connectivity for home, work, and play, allowing them to fully utilise 5G capabilities in their daily lives.” This amazing offer enables customers to stream content seamlessly, download large files quickly, and stay connected with friends and family while enjoying worry-free, substantial data allowance. For just RM1 per month, this 200GB 5G Monthly Data Pass offers incredible value, allowing users to maximise their mobile data usage without a hefty price tag. Jasmine added, “Adding to our value proposition for customers, we are launching Sembang Seringgit sessions on our social media platforms. These sessions will feature key opinion leaders discussing work-life balance and budgeting tips. Additionally, our on-ground Seringgit Challenge will see the Unifi Mobile truck visiting various communities, offering fun activities and special prizes.” “This new offer is part of our commitment to provide innovative solutions at great value, meeting our customers' evolving digital needs, and ensuring wider 5G access for more Malaysians. It also supports our goal of becoming a Digital Powerhouse by 2030, enabling a more digital Malaysia,” Jasmine concluded. For more information, visit https://unifi.com.my/mobile/postpaid  

22 Jul 2022
New exclusive through unifi TV: Lionsgate play treats Malaysian viewers with premium content

​Starting July until 12th October 2022, all new and existing unifi TV Packs subscribers (Ultimate Pack, Varnam Plus Pack, Aneka Plus Pack and Ruby Plus Pack) can enjoy 90-day access to Lionsgate Play for free when they activate it through https://activate.unifi.com.my/lgp/.   Introduced to Malaysian audiences in October last year, the international streaming platform offers unique blockbuster movies, premium originals, old favourites and binge-worthy TV shows that resonate with urban audiences between the ages of 25 to 45. From action, drama, and romance to thrillers and comedy, Lionsgate Play Malaysia in partnership with unifi TV offers several exclusive premium titles for the whole family. Anand Vijayan, TM’s Chief Commercial Officer and EVP, unifi said, “The inclusion of Lionsgate Play with unifi TV Packs provides comprehensive streaming entertainment for multi-generational audiences both at home and on the go. “With Malaysian households often made up of extended, multi-lingual families, this offering caters to the preferences of all members of a family – bringing something for everyone all within a single subscription.” “We are pleased to be the exclusive partner of Lionsgate Play in Malaysia and to bring more international content to our shores. Available via mobile app, web browser and unifi Plus Box, our subscribers can stream world-class content anytime, anywhere and on any smart device,” he added. Amit Dhanuka, EVP, Lionsgate said, “We are glad to further strengthen our relationship with unifi by amping up exclusive global entertainment on the Lionsgate Play platform in Malaysia. The upcoming titles stands testament to the bespoke content that we aim to provide Malaysian viewers. The current releases and our vast premium library encapsulate an array of genres including drama, action, thriller and more, that cater to local audience preferences.” Lionsgate Play releases new titles every Friday and provides highly curated playlists for audiences to choose from so they can ‘Play More and Browse Less’. This addresses one of the biggest challenges for busy working adults who often wonder what to watch next and may often spend more time browsing for content than actually enjoying it. unifi subscribers will now be able to enjoy these brand new exclusive titles, available only on Lionsgate Play:TV Series:Gaslit – A political thriller based on the Watergate Scandal involving US President Richard Nixon from 1972 to 1974, Gaslit tells the story from five months before the infamous break-in at the DNC headquarters. Nominated for four Emmy Awards in 2022, the series stars Hollywood’s leading names – Julia Roberts, Sean Penn, and Dan Stevens.The “Power” franchise – James "Ghost" St. Patrick is a wealthy New York nightclub owner who has it all, catering to the city's elite while also living a double life as a drug kingpin. Created by Courtney A. Kemp and executive producer Curtis “50 Cent” Jackson, this popular crime series has run for six seasons with three additional chapters – perfect for a crime-thriller binge fix.Becoming Elizabeth – the untold story of England’s most iconic Queen, long before she ascended the throne. Henry VIII’s death throws a young orphaned Elizabeth Tudor into the unpredictable and dangerous English court. 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After killing the street thug directly responsible for her death, he finds himself in a war with the thug's brother and his gang, who are equally hell-bent on getting revenge for their fallen member. Another Bruce Willis film, the movie also stars Thomas Jane and Theo Rossi.Jungle Cry – a riveting sports drama based on the real-life story of Indian rugby coach Rudraksh Jena of Bhubaneswar's Kalinga Institute of Social Sciences (KISS), who guided a team of 12 rural Odisha boys to a historic victory in the Junior Rugby World Cup in England in 2007. Starring Abhay Deol and Emily Shah, the film is helmed by Sagar Ballary. “With curated content from around the world, Lionsgate Play offers great value entertainment to Malaysian audiences, providing a variety of choices that the whole family can enjoy. Coupled with other unifi TV Packs, we are bringing streaming services to the next level – creating a new entertainment experience for customers of all ages,” concluded Anand.

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