09 Jul 2019
unifi enhances customer experience with country’s first integrated, digital app – myunifi for consumer and business
Consumer and business customers can now manage all their unifi accounts with one app
unifi, the premier Convergence brand under Telekom Malaysia Berhad (TM), continues accelerating its digital innovation to deliver more #khabarbaik to its customers with the introduction of the country's first all-in-one new digital application: myunifi for both consumer and business segments.
The myunifi app provides access to the unifi full suite of products and support services, consolidating Home, Mobile postpaid, wireless broadband, broadband (previously known as Streamyx) and voice all into one app for both consumer and business customers. The app is now available for download which allows customers to subscribe to unifi services, manage their multiple unifi accounts, get assistance through the self-troubleshooting guideline and live chat with our customer service agents. In addition, customers will be notified on the latest updates, can buy hotspot passes, top up unifi mobile data, voice and sms quota and as well as pay their bills conveniently.
"The launch of myunifi app is yet another testament of our continuous commitment to deliver more #khabarbaik with our customers in mind. In fact, it is the country's first digital app in the telco scene that serves both our consumer and business customers with an integrated customer journey via a secured single login, offering them greater convenience in managing their accounts all under one app. Customers can also engage with us via any of our digital channels available through the app, from our community forum, social media or Live Chat. The answers to your queries are just one tap away and with our growing knowledge base community, customers will be able to interact as well as exchange tips and experiences with other unifi customers. The myunifi app gives you all that and more. Soon we will also introduce functions such as rewards management, self-troubleshooting tools and many more to further enhance our customers' experience," shared Moharmustaqeem Mohammed, Acting Executive Vice President, unifi.
"In addition, myunifi app is enhanced with 'digitalme', a secured digital ID to facilitate the single sign-on not only to myunifi app, but also to the unifi.com.my portal and soon; other unifi apps as well. This is more #khabarbaik for our customers as we continue to innovate to address our customers' pain points digitally, making life easier for everyone."
unifi has also enhanced its official website unifi.com.my to be as simple and seamless as possible. The website now offers a new browsing experience with an improved content structure to ease customer navigation; in accessing information, getting the latest updates on unifi's offerings and subscribe to the plans easily anytime, anywhere.
The enhanced website also includes a tips and tricks section to assist customers to find quick solutions; where they can watch self-help videos to get answers on unifi service queries and get instant help via the Live Chat function. This complete suite of applications is all developed in-house and aimed to cater to the needs of our customers by allowing them to directly self-manage their own accounts, thus getting the best out of their unifi services.
The myunifi app is now available for free and downloadable via Google PlayStore and Apple AppStore. Customers are encouraged to download the app and get the super deal vouchers in the app. For our customers who still require a personalised service to subscribe or get assistance on unifi product and services, customers are welcome to visit any TMpoint outlets nationwide, where our helpful customer service officers are ready to assist you.
To learn more about the latest unifi offerings, log on to unifi.com.my
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TM expands its unifi service to more areas in Kuching
Residents of three (3) more villages in Kuching namely Kampung Boyan, Kampung Gersik and Kampung Surabaya can now enjoy high speed Internet connectivity with unifi. Telekom Malaysia Berhad (TM), through TM Sarawak, today expanded its unifi service to three (3) more villages in Kuching, Sarawak namely Kampung Boyan, Kampung Gersik and Kampung Surabaya (Kpg BGS). The service expansion has provided an opportunity for new and existing TM customers in the area to experience high-speed Internet connectivity delivered via fibre optic network. To mark the occasion, a special event titled “Juh Tukar Ke unifi @ Tebingan Sungai BGS” was held and launched by YB Datuk Dr. Haji Abdul Rahman Haji Junaidi, Minister in the Chief Minister’s Department (Islamic Affairs & Dewan Bandaraya Kuching Utara (DBKU)) and Assistant Minister of Utility (Water Supply). The launch was witnessed by Adiman Ajem, Director of Malaysian Communications and Multimedia Commission (MCMC) Sarawak and Sudarnoto Osman, Chief Executive Officer, Sarawak Digital Economy Corporation (SDEC). Also present at the event was Jafer Sadig Abdul Lathiff, State General Manager, TM Sarawak. Speaking at the event, YB Datuk Dr. Haji Abdul Rahman said: “We welcome the expansion of unifi to Kampung Boyan, Kampung Gersik and Kampung Surabaya as this signifies TM’s continuous effort to bring high speed broadband connectivity to more areas in Sarawak. This initiative is hoped to boost the growth of local industries such as Kek Lapis Sarawak and Ikan Terubuk Masin, thus promoting digital economy and adoption of a more digital lifestyle amongst the local communities. As Malaysia’s national telecommunications services provider, with its extensive network and expertise, I believe TM is more than capable to facilitate Sarawak’s digital transformation journey.” Meanwhile in his speech, Jafer Sadig said, “As the enabler of Digital Malaysia aspiration, we are excited to deliver our unifi service to Kpg BGS so the residents there can fully utilise the high speed connectivity to cater to their digital lifestyle. We will also continue to upgrade the network infrastructure to fibre optic beyond Kpg BGS in Kuching Division to fulfill the increasing demand for unifi. This has become more essential as the nation adapts to the new normal in which our activities including work, education, business and leisure have been digitalised. We hoped that the availability of unifi service to more areas will enable Sarawak citizens to reap the benefits of digital communications,” he said. “This expansion also reflects TM’s commitment and support towards the Government’s Jalinan Digital Negara (JENDELA) action plan to deliver connectivity to all. TM, as a responsible nation-builder, will continue to serve the nation and establish the ecosystem for a digital society, digital businesses and digital Government through our solid network infrastructure towards enabling Digital Malaysia,” he added. At the event, TM Sarawak also rewarded selected new unifi customers from its consumer segments as an appreciation for their trust and support for the brand. Besides that, a digital marketing workshop was held in collaboration with SDEC which saw the participation of 20 aspiring digital local entrepreneurs. YB Datuk Dr. Haji Abdul Rahman also went for a walkabout around Kpg BGS and engaged with the residents where he reiterated the need for the community members to play their part in safeguarding the newly deployed communication infrastructure for everyone’s benefit. New unifi Plans unifi is now available in better value packages to cater to the dynamic needs of all customers. Among available plan options are: unifi 30Mbps plan at RM89 per month: Offers unlimited data for you to get the best internet experience for your family at home. Comes with 16 free channels on playTV@unifi app downloadable on Apple App Store or Google Play Store. unifi 100Mbps plan at RM129 per month: For customers who need faster speed for their advanced digital lifestyle such as online entertainment, home surveillance, and e-sports among others Comes with unlimited data, free 600 minutes talk time to all mobile and fixed lines nationwide. Options to choose unifi TV’s Aneka Plus, Varnam Plus or Ruby Plus premium entertainment packages to be enjoyed via unifi playTV app for non-stop entertainment on-the-go. unifi Your World Campaign from as low as RM198 per month: Total Convergence Home Broadband package comprising internet, content and mobile with savings of up to RM200 per month for seamless internet experience at home. Comes with unifi TV’s Ultimate Pack bundled with unifi Plus Box and unifi Mobile 4G LTE with unlimited data, voice and SMS. Can be supplemented with unifi’s Mesh Wi-Fi to boost customers’ Wi-Fi experience at home by eliminating Wi-Fi dead spot for only RM15 per month. Exclusive for the 500Mbps and 800Mbps packages, unifi is giving out a FREE Deco M9 Plus Mesh Wi-Fi. unifi Mobile 99 Unlimited postpaid plan for only RM59 per month: Exclusive offer for unifi Home Broadband customers (Normal Price: RM99 per month): Offers unlimited data, calls and SMS, with no contract. Comes with 10GB LTE hotspot pass every month. Customers may keep their number and switch to unifi Mobile with zero upfront payment. unifi Mobile #BEBAS prepaid with options of RM10, RM13, RM15 or RM35: Comes with more data to stream, game, shop and browse. Customers can opt to buy add-ons if they need more data to enjoy their favourite apps and make more calls to chat all day. To find out more on unifi’s latest offerings, please visit https://unifi.com.my/
unifi ups its convergence game with new content offerings
12 new, exciting linear channels and 7 streaming apps will be available on unifi TV starting 1 October 2021 unifi today announced that it will be offering 12 new channels and seven (7) new streaming apps through its unifi TV starting 1 October 2021, as the brand continues to strengthen its position as the leading convergence service provider in the country and commits to providimg world class, high-quality entertainment for home viewing or while on-the-move. The 12 new linear channels are Celestial Movies, CCM, K-Plus, GEM, AXN, Animax, HITS, HITS MOVIES, TechStorm, Arirang TV, SPOTV and SPOTV2. While, the 7 new streaming apps are Amazon Prime Video, Lionsgate Play, TVBAnywhere+, iQiyi, Viu, ZEE5 and Simply South. The streaming apps will be available on unifi Plus Box for customers to enjoy at home or can be downloaded into their own smart device for on the move viewing. Commenting on the launch of the new content line-up, Anand Vijayan, Chief Commercial Officer, Telekom Malaysia Berhad (TM) said he is optimistic that the new offerings on unifi TV will significantly drive sign-ups given the brand’s strength in convergence. With the addition of the new channels, unifi TV will have a total of 73 channels and 10 streaming apps on its platforms. This is also the first time Lionsgate Play and Simply South will be made available in Malaysia through a content aggregator platform like unifi TV, which is also the country’s first content service provider to offer linear channels and streaming apps in a single platform via unifi Plus Box. Streaming app Lionsgate Play is home to blockbuster movies, premium originals, and binge-worthy shows. There will be a selection of evergreen and iconic programmes for the whole family on channels like AXN, HITS and HITS MOVIES. Most of the new channels and streaming app offerings will hit closer to home, providing a wide range of vernacular shows and programmes for everyone. Exclusive top-rated local Malay series will be available on Viu and iQiyi, while for the fans of Chinese entertainment content, they will be spoilt for choice with Celestial Movies, CCM, iQiyi and TVBAnywhere+, to satisfy their viewing needs. For Indian content lovers, two (2) new streaming app partners, Simply South and ZEE5 have been added to the content line-up for them to enjoy. Both offer a variety of latest entertainment selections in multiple languages like Tamil, Hindi, Malayalam, Telugu and more. With these new partnerships, unifi TV is also fulfilling the increasing demand for Korean and Japanese content among Malaysians. The K-and J-entertainment fare will be offered via Animax, GEM, Arirang TV, K-Plus, iQiyi and Viu. Meanwhile, TechStorm addresses the youth and young families with the best of Asian esports and technology centric content. Starting 14 October 2021, unifi TV is also excited to bring in two (2) new channels for adrenaline junkies and sports fans, SPOTV and SPOTV2. These channels offer the best of sports with extensive coverage of Tennis Grand Slam Wimbledon, US Open, MotoGP, The Open Championship (British Open) and other action-packed sports programs. unifi TV is also bringing in thrilling “live” UFC events featuring world-class mixed martial arts action, as part of the main highlights in its home-grown channel, unifi Sports, in addition to exclusive Liga Super and TM Piala Malaysia matches. In conjunction with the launch, unifi TV will be offering complimentary viewing of the 12 new channels to all unifi TV packs subscribers until 31 December 2021. As an added benefit to Ultimate Pack subscribers, they will get to enjoy exclusive streaming access to Lionsgate Play and another one (1) app of their choice from a selection of iQiyi, Viu, Simply South or ZEE5, at no additional costs. The access to streaming apps can be redeemed at https://activate.unifi.com.my starting 24 September 2021. Anand added that the new offerings are in line with the company’s robust efforts to provide quality and relevant content to its users. “The new channels and streaming app providers were selected after rigorous screening to ensure that we have something the whole family would enjoy - from grandparents to housewives, working adults to youngsters. These new channels can be accessed via the unifi TV media box, unifi Plus Box, or anywhere via the unifi PlayTV app,” he said. These new channels will also come with on-demand viewing. More information about these exciting new contents can be found on www.unifi.com.my/tv. In another development, following the decision by The Walt Disney Company in April this year to discontinue the airing of most of its linear channels in Southeast Asia, unifi also announced that 17 channels from The Walt Disney Company on its unifi TV will be discontinued starting 1 October 2021. The channels are FOX, FOX Life, FX, SCM Legend, SCM, Star Chinese Channel, FOX Action Movies, FOX Family Movies, FOX Movies, Nat Geo People, National Geographic Channel, Nat Geo Wild, Baby TV, Sky News, FOX Sports, FOX Sports 2 and FOX Sports 3. This development is expected to have minimal impact on users as unifi will be rolling out more content variety and streaming app partners in the next few months to ensure subscribers’ viewing needs are met. As a leading content aggregator in Malaysia, unifi continuously strives in meeting the dynamic shift of consumers’ content consumption in line with the digital lifestyle. Stay tuned as unifi will be rolling out more content variety and streaming app partners in the next few months to ensure subscribers’ viewing needs are met.
UNIFI TV LAUNCHES ALL-NEW ANEKA PLUS PACK WITH VIDIO, ONE OF SEA’S TOP 3 STREAMING APPS
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