09 Jul 2019
unifi enhances customer experience with country’s first integrated, digital app – myunifi for consumer and business
Consumer and business customers can now manage all their unifi accounts with one app
unifi, the premier Convergence brand under Telekom Malaysia Berhad (TM), continues accelerating its digital innovation to deliver more #khabarbaik to its customers with the introduction of the country's first all-in-one new digital application: myunifi for both consumer and business segments.
The myunifi app provides access to the unifi full suite of products and support services, consolidating Home, Mobile postpaid, wireless broadband, broadband (previously known as Streamyx) and voice all into one app for both consumer and business customers. The app is now available for download which allows customers to subscribe to unifi services, manage their multiple unifi accounts, get assistance through the self-troubleshooting guideline and live chat with our customer service agents. In addition, customers will be notified on the latest updates, can buy hotspot passes, top up unifi mobile data, voice and sms quota and as well as pay their bills conveniently.
"The launch of myunifi app is yet another testament of our continuous commitment to deliver more #khabarbaik with our customers in mind. In fact, it is the country's first digital app in the telco scene that serves both our consumer and business customers with an integrated customer journey via a secured single login, offering them greater convenience in managing their accounts all under one app. Customers can also engage with us via any of our digital channels available through the app, from our community forum, social media or Live Chat. The answers to your queries are just one tap away and with our growing knowledge base community, customers will be able to interact as well as exchange tips and experiences with other unifi customers. The myunifi app gives you all that and more. Soon we will also introduce functions such as rewards management, self-troubleshooting tools and many more to further enhance our customers' experience," shared Moharmustaqeem Mohammed, Acting Executive Vice President, unifi.
"In addition, myunifi app is enhanced with 'digitalme', a secured digital ID to facilitate the single sign-on not only to myunifi app, but also to the unifi.com.my portal and soon; other unifi apps as well. This is more #khabarbaik for our customers as we continue to innovate to address our customers' pain points digitally, making life easier for everyone."
unifi has also enhanced its official website unifi.com.my to be as simple and seamless as possible. The website now offers a new browsing experience with an improved content structure to ease customer navigation; in accessing information, getting the latest updates on unifi's offerings and subscribe to the plans easily anytime, anywhere.
The enhanced website also includes a tips and tricks section to assist customers to find quick solutions; where they can watch self-help videos to get answers on unifi service queries and get instant help via the Live Chat function. This complete suite of applications is all developed in-house and aimed to cater to the needs of our customers by allowing them to directly self-manage their own accounts, thus getting the best out of their unifi services.
The myunifi app is now available for free and downloadable via Google PlayStore and Apple AppStore. Customers are encouraged to download the app and get the super deal vouchers in the app. For our customers who still require a personalised service to subscribe or get assistance on unifi product and services, customers are welcome to visit any TMpoint outlets nationwide, where our helpful customer service officers are ready to assist you.
To learn more about the latest unifi offerings, log on to unifi.com.my
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UNIFI MOBILE OFFERS 30K FREE SIM CARDS FOR MALAYSIAN PILGRIMS FULFILLING THEIR HAJJ
KUALA LUMPUR, 9 MAY 2024 – Unifi Mobile is offering free prepaid SIM cards to 30,000 pilgrims as well as Tabung Haji staff and volunteers for the 2024 Hajj season. This initiative is part of the Sahabat Korporat TH 2024 programme, through which TM supports Tabung Haji via connectivity and digital value-added services for pilgrims fulfilling their spiritual obligations. Through this programme, those performing the Hajj in 2024 are eligible to receive the Unifi Mobile SIM card as part of its Middle East Pass offering. These cards will be made available during the various Hajj courses organised by Tabung Haji and at Unifi Stores nationwide, prior to the Hajj season. Jasmine Lee, Unifi’s Chief Commercial Officer, Consumer, said, “TM has supported Tabung Haji for more than 29 years since 1995, providing services and other benefits as part of the Sahabat Korporat TH programme. As the nation’s leading convergence champion, this initiative aligns with our overall commitment to enriching lives and communities through technology, ensuring seamless and affordable connectivity for our Hajj pilgrims while they are abroad.” “Providing one of the most affordable prepaid plans in the market, we are offering unlimited data passes that can be utilized by pilgrims throughout the duration of their visit to Saudi Arabia,” she added. Unifi Mobile’s customised Middle East Pass offering will include various unlimited data plans for customers to choose from to suit their connectivity needs while performing Hajj, ranging from 1-day passes priced at RM15 to 45-day passes* priced at RM125. Customers observing the Hajj can visit https://unifi.com.my/mobile/roaming for more information.
TM brings unifi customers to Old Trafford!
8 lucky unifi customers experienced an all-expenses paid trip to Old Trafford unifi, the premier Convergence brand under Telekom Malaysia Berhad (TM), recently flew eight (8) lucky winners of its ‘unifi Flyaway to Manchester United’ campaign for a dream trip to London and Manchester, United Kingdom. The lucky customers were selected among customers who are subscribing to 100Mbps unifi packages with highest subscriptions of Value Added Services (VAS) and good payment track records. Each walked away with a five (5) days four (4) nights all-expenses-paid trip for two (2) persons to watch the football match between Manchester United (MU) and Arsenal at Old Trafford, Manchester. Commenting on the flyaway trip, Imri Mokhtar, Executive Vice President, unifi said, “As the Official Integrated Telecommunications Partner in Malaysia since 2010, TM has been collaborating with MU to continuously provide our customers and even Malaysians the opportunity to experience the glory of Manchester United. It is also our commitment to reward and appreciate our customers for their continued loyalty towards our services. The money can’t buy experience such as this flyaway trip to Old Trafford through our ‘unifi Flyaway to Manchester’ campaign is just some of our various ways to reward unifi customer’s loyalty. All this and many more to come, so be on the lookout for more exciting moment from unifi!” The 8 lucky unifi customers are as follows: NO WINNERS NAME 1 Ang Jen Chuen 2 Rubenesk Kumaar Muniandy 3 Suryani binti Mamat 4 Nor Azha bin Mohd Amin 5 Mohd Farid bin Kamaluddin 6 Lim Kok Yoon 7 Jong Poh Lin 8 Cha Chiaw Chuan All the unifi customers, together with their partners were all excited to experience spring in London and Manchester. The trip was packed with sight-seeing activities in London and Manchester’s favorite attractions. The highlights of the trip, the Old Trafford Stadium tour with a surprised meet and greet with the MU’s football legend, Andy Cole was definitely an unforgettable moment for the winners. The excitement doesn’t end there, the winners were overjoyed when they were invited for a pitch side photo with another MU’s legend, Bryan Robson before the match between MU and Arsenal. The unifi Flyaway to Manchester United’ campaign was held from 1 November 2017 until 28 February 2018. As part of the partnership with MU, TM has continuously organised various programmes for unifi customers, including under its customer loyalty initiatives. Recently, TM participated in MU’s #ILOVEUNITED event tour where the MU’s long-running and popular fan event made its stop here in Kuala Lumpur in March. The event showcases various football-based booth activities such as “Snookball” and “Bend it like Beckham” challenge where visitors of all ages can take part and stand a chance to win merchandise from TM and MU. The maiden visit made by #ILOVEUNITED to meet its fan here in Malaysia also brought three (3) MU’s legends – Dwight Yorke, David May and Dennis Irwin for an exclusive meet and greet session with selected unifi customers. For more information on unifi and its products and offerings, log on to unifi.com.my .
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