01 Nov 2021
TM wins Asia’s Best Employer Brand Awards 2021 again
The 2nd consecutive win further boosts TM’s outstanding professionalism in human capital amongst companies in Asia
Telekom Malaysia Berhad (TM) was recently accorded Asia’s Best Employer Brand Awards at the World HRD Congress 2021. Organised by the Employer Branding Institute, World HRD Congress and Star of the Industry Group, Asia’s Best Employer Brands Awards recognises efforts of organisations in the Asian region that have demonstrated excellent employer branding through effective talent strategies, talent development and talent innovation. The event hosted Human Resource (HR) leaders and professionals from the Asian region to discuss and recognise HR best practices.
Sarinah Abu Bakar, Chief Human Capital Officer, TM in expressing her gratitude for the achievement, said: “This award is a testament of our commitment and efforts in doing things that matter the most and have a direct impact on our businesses and employees - human capital development. We are fully aware that Human Resources are a strategic pillar in driving business results. As part of the ‘New TM’ transformation, we recently introduced a new performance culture to reshape our workforce into a stronger execution engine that performs and transforms with agility. We continue to focus on future-proofing our organisation, invest in future-ready skills for new growth areas that will shift our business performance to the next level. This is in line with our continuous commitment towards upskilling and reskilling our workforce with digital competencies to accelerate Digital Malaysia. So this award is a tribute to our over 22,000 employees whose dedication has made TM one of Asia’s best employers.”
Additionally, in this seemingly challenging situation amidst the COVID-19 pandemic, TM has also implemented policies and initiatives for the safety and health of its workforce including digital applications such as the COVID-19@TM app, and digital tools to enable the workforce to remain resilient and productive in delivering connectivity services to our customers and the nation so Malaysians can stay connected and stay productive.
For more info on the award and the list of winners, visit www.employerbrandingawards.com.
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TM collaborates with 14 financial institutions to establish Vendor Financing Programme
PERINTIS Launched to Empower Local SME Vendors; Boost Growth of Businesses Towards Ensuring Sustainability PERINTIS to provide comprehensive and flexible financing facility as well as consultation for TM local SME vendors TM committed to strengthen its vendor ecosystem and accelerate vendor transformation through continuous upskilling and development programmes TM continues to support and develop local entrepreneurs especially in the new and emerging economy supporting Industrial Revolution 4.0 (IR4.0) towards ensuring their sustainability and growth As part of its nation building effort towards ensuring the sustainability of local vendors, Telekom Malaysia Berhad (TM) today announced its collaboration with selected financial institutions to embark on a TM Vendor Financing Programme called "PERINTIS". The programme will see the involvement of 14 financial institutions providing financing facilities and consultations for TM local SME vendors. The institutions are Bank Islam Malaysia Berhad, Maybank Islamic Berhad, CIMB Bank Berhad, Bank Muamalat Malaysia Berhad, RHB Islamic Bank Berhad, United Overseas Bank (Malaysia) Bhd, HSBC Bank Malaysia Berhad, Small Medium Enterprise Development Bank Malaysia Berhad, Bank Kerjasama Rakyat Malaysia Berhad, Perbadanan Usahawan Nasional Berhad, PMB Tijari Berhad, Bay Group Holdings Sdn Bhd, Commerze Capital Sdn Bhd and El-Nuwr Capital Sdn Bhd. To signify the collaboration for the PERINTIS programme, a Memorandum of Understanding (MoU) was signed between TM and all the 14 institutions. Imri Mokhtar, Group Chief Executive Officer of TM signed the MoU on behalf of TM while the participating financial institutions were represented by their respective heads. The signing ceremony was witnessed by YB Dato' Sri Dr. Hj. Wan Junaidi Tuanku Jaafar, Minister of Entrepreneur Development and Cooperatives, accompanied by Tan Sri Dato' Seri Mohd Bakke Salleh, Chairman of TM. Also present at the event were Dato' Sri Haji Mohammad Mentek, Secretary General of the Ministry of Entrepreneur Development and Cooperatives and his Deputy, Datuk Haji Zamri Salleh, Deputy Secretary General of Entrepreneur Development. Commenting on the collaboration, Tan Sri Dato' Seri Mohd Bakke said: "TM is committed to continuously strengthen our vendor ecosystem through upskilling and development programmes. The programmes are aimed at boosting the growth of the vendors towards ensuring their sustainability, while at the same time upholding integrity in all activities undertaken. This PERINTIS programme was initiated to provide TM's local SME vendors with flexible financial support and convenience towards enhancing their capabilities and viability. It is also in line with the Government's efforts to promote vendors' business viability and to create employment opportunities in the country." "Our vendors are our strategic business partners and they play a pivotal role in our business operations. With their undivided support, TM is on the right path to deliver more innovative digital products and solutions to all our customers; preparing them with the right foundation for Industrial Revolution 4.0 (IR4.0)," he added. PERINTIS: Providing comprehensive and flexible financing facilities towards building the capacity and capability of its vendors The PERINTIS programme will provide TM vendors with added convenience through various financing facilities and financial advisory. Under this programme, TM vendors will enjoy comprehensive financing packages across all levels and sizes of business including those with sub-contractors; with the value of up to RM10 million, depending on the number of contracts obtained from TM. The offering will start from the stage of preparation of equipment and requirements to obtain a contract from TM. The disbursement processes will also be expedited to ensure that the vendors are viable and are able to support the business. In addition, the programme offers accelerated loan approval, made possible through a cooperation between the financial institutions and a credit guarantor which acts as a guarantor based on the Risk Acceptance Criteria and Eligibility Criteria agreed with the participating financial institutions. Being at the frontier of each telecommunication technology evolution of the nation, TM remains steadfast to support and develop local entrepreneurs, particularly Bumiputera vendors to accelerate the Digital Malaysia's aspirations.
MDEC and TM work together to deliver greater reach and impact to Malaysians in the digital economy
Both parties are collaborating on four (4) key areas of Digitally Empowered Businesses; Rural Digital Economy; Digitally Skilled Malaysians; and Digital Advocacy and Community Engagement. Telekom Malaysia Berhad (TM) and Malaysia Digital Economy Corporation (MDEC) today announced a collaboration in the joint effort to further strengthen the digital readiness of Malaysia, towards realising its Digital Nation aspirations. The collaboration encompasses four (4) key areas namely, to digitally empower Micro, Small and Medium Enterprises (MSMEs); to bolster rural digital economy; to empower Malaysians with digital skills; and to leverage on each other's strengths in running digital advocacy and community engagement programmes. More significantly, it brings the two national organisations, MDEC and TM, together moving in tandem towards delivering greater digital reach and economic impact for the shared prosperity of all Malaysians. Under the MoU, TM and MDEC will work together in matching, introducing and connecting TM with MDEC's MSME ecosystem and established partners such as Perkhidmatan eDagang Setempat (PeDAS) programme, Pusat Internet Desa (PID) and Digital Xceleration (DX), as well as TM's MSME customers to offer products and solutions in TM's identified technology pillars towards further empowering the SME fraternity. This will pave the way towards producing business and technology savvy entrepreneurs, MSMEs who will then drive economic growth. Towards empowering the rural digital economy, both organisations will explore the initiatives to further expand connectivity infrastructure that in turn, can help enable mentoring and coaching to communities on how to increase the utilisation of emerging technology to improve business operations. Both parties will also look into organising training and workshops to enhance the digital skills and competencies of identified communities as well as TM employees, while at the same time building competent graduates to increase their employability. This includes promoting the awareness on 4th Industrial Revolution (IR4.0) related skills to teachers, students and youth to equip them for the digital era. Commenting on the collaboration, Tan Sri Dato' Seri Mohd Bakke Salleh, Chairman of TM said: "We are excited and thrilled to join hands with MDEC in this milestone effort. Both national organisations will explore common ground and embark on the best initiatives towards establishing a solid foundation for the country's Digital Economy and to elevate Malaysia into a Digital Nation. This is also in line with TM's aspirations and unique role as the enabler of Digital Malaysia." "What TM will bring to the table are our comprehensive infrastructure as well as our capabilities to reach out to not only our wide customer base but to more Malaysians nationwide, through our various touchpoints and engagement platforms. As we continue to engage with the communities to increase their awareness on digital solutions and how it can help fulfill their needs; we are also working to provide the future digital workforce with the right skills for a digital business ecosystem. As the national connectivity and digital infrastructure provider, we have always and will continue to support the Government's aspirations in increasing connectivity reach to all," he added. "MDEC's collaboration with TM will complement the 'Malaysia 5.0' as the new narrative for introducing emerging technologies that will focus on accelerating the growth of Malaysia's digital economy in three primary areas: empowering Malaysians with digital skills, enabling digitally-powered businesses, and driving digital investments. Predominantly, the MDEC-TM joint effort is crucial to the new 'Malaysia 5.0' digital economy which will enable greater access and connectivity that will allow the nation to realise the full potential that the Fourth Industrial Revolution (4IR) holds for the economy. This goes to show that we are determined to surge the digital economy agenda for the many and to firmly establish Malaysia as the heart of digital ASEAN," said Datuk Wira Dr. Hj. Rais Hussin Mohamed Ariff, Chairman of MDEC. In addition, the collaboration will look at potential community engagements via digital platforms for the knowledge sharing of products and solutions from both parties to address the communities' needs. With this MoU in place, MDEC and TM will leverage on each other's strengths and complement areas where each entity requires further support towards a higher purpose of realising a Digital Malaysia and the benefits that it will give to more Malaysians; ensuring that no one will be left behind in this digital era and IR4.0.
TM R&D’s Customer-focused innovations recognised at the Malaysia Technology Excellence Awards
In-house smart solutions for Fixed Wireless Access connectivity and customer experience platform for frontliners awarded under “Connectivity-Telecommunications” and “AI-IT Services” categories respectively Telekom Research & Development Sdn Bhd (TM R&D), the innovation arm of Telekom Malaysia Berhad (TM), recently bagged two awards at the Malaysia Technology Excellence Awards 2022, organised by the Singapore Business Review. The Malaysia Technology Excellence Awards spotlights exceptional companies who are technology disruptors that boosts Malaysia’s economy. TM’s Fast Internet for All (FIRA) solution was bestowed the award under the “Connectivity-Telecommunications” category, while TM’s Single Platform on Intelligent Customer Experience (SPICE.ai) won the award in the “Artificial Intelligence (AI)-IT Services” category. Commenting on these awards, Dr. Sharlene Thiagarajah, Chief Executive Officer, TM R&D said, “I couldn’t be prouder of my team as these awards reflect their commitment to meet the fast-evolving digital needs of today’s customers and strengthen our position as a research leader in these fields. This recognition also reaffirms our efforts in building smarter digital ecosystems to facilitate the ease with which Malaysians can embrace a more digital lifestyle, while also bringing progress to the nation.” FIRA was introduced as a way to support the government in providing Malaysians with quality access to digital connectivity nationwide. Aimed at offering better internet service to underserved communities, FIRA uses Fixed Wireless Access (FWA) technologies to improve connectivity in rural areas across Malaysia. Since its first deployment in Malacca back in July 2020, the solution has demonstrated promising success in improving download and upload link speeds compared to other broadband services. The solution has since been implemented at a rural school in Selangor and at Pusat Komuniti Desa sites under the Ministry of Rural Development. It has also supported an IR4.0 use case in Terengganu. “FIRA is formulated to address two common issues: coverage and speed. The solution is capable to deliver connectivity up to 50Mbps within 5-8km range, compared to a traditional 4G cell within 1km range. Furthermore, with its quick deployment procedures, FIRA can help mitigate customers’ connectivity concerns in a cost-effective and timely manner,” shared Dr. Sharlene. SPICE.ai, on the other hand, aims to assist frontliners in their daily task of addressing customer service enquiries and requests. Dr Sharlene explained, “SPICE.ai consists of multiple components that cover different parts of an existing customer experience system. By integrating these components, frontliners gain a more holistic view of each customers’ profiles. The solution then implements real-time analytics to improve customer experience, giving frontliners the right information at the right time which allows them to deliver a better experience to customers.” This analytics system has been deployed nationwide for nearly two years and becomes the primary touchpoint for more than 5,000 TM frontliners in most customer interactions across multiple channels. The performance of SPICE.ai has proven to be reliable and seamless even when integrated with more than 20 existing, standalone systems and was still able to relay the processed information through one single platform, on top of providing analytics and advisory. Established in 2001, TM R&D is the innovation arm of TM Group focusing on creating smarter ecosystems to make business and life easier for a better Malaysia. TM R&D’s solutions are clustered around four pillars namely Intelligent Platforms, Data Brokerage, Connectivity/Tools and IR4.0/Digital Solutions. Growing from strength to strength, TM R&D has won multiple global awards and generated more than 2,800 Intellectual Property Rights (IPRs) and 1,400 digital assets to date. TM R&D’s innovations are developed in-house and cut across multiple industries such as Utilities, Retail, Agriculture, Healthcare and Education, with safety and productivity as its top priority.
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