21 Sep 2018
TM reiterates commitment to enhance the broadband experience of Streamyx customers
Telekom Malaysia Berhad (TM) today reiterated its support of the Government’s aspirations of improving the reach and experience of broadband services in Malaysia, and its commitment to address the issues faced by Streamyx and its loyal customers in a more comprehensive manner.
In July, TM announced its upgrade plans for Streamyx (pre-unifi) customers tounifiin coverage areas or double the speed for those in non-coverage areas. The upgrade will enable its existing broadband customers to experience faster speeds at their existing package price. Following the announcement, TM has received many enquiries and much feedback from customers who are eager to know whether they are eligible for the speed upgrade. TM is grateful for the feedback given and is working hard to realise the broadband aspirations.
TM has been continuously investing to enhance both its fibre and copper network over the years to deliver high speed broadband with wider nationwide coverage. The copper network is a legacy network and has always faced many challenges, mainly technological limitations. This requires a longer term and more permanent solution, which will take time to implement. Additionally, TM has continuously invested in the rollout of LTE 4G network and WiFi hotspots to complement its fixed network to provision broadband services anywhere, anytime via home@unifi, mobile@unifi and wifi@unifi. TM’s LTE 4G services coverage currently exceeds 77% of the household population in urban and rural areas and together with our partner, complimenting it with 90% 3G services coverage. To enable the convenience of mobility, the Company also enhanced its WiFi coverage and service quality with more than 12,000 hotspots nationwide to date.
Through its Broadband Improvement Plan which began in 2016, TM has been working hard to enhance the experience of both unifi and Streamyx customers, concurrently. Understandably, it has been easier to execute the unifi speed upgrades, which are served by fibre. TM is now giving specific focus to Streamyx and high-rise broadband customers served through its own or the buildings’ copper networks.
Imri Mokhtar, Executive Vice President of unifi, said: “Over 1 million home and business customers nationwide are today on broadband over TM’s copper network – both on landed and high-rise properties. With rising demand of a more digital lifestyle and business needs, what was before termed as a high speedinternet’, may not cut it anymore. We hear your 1 million voices. We remain committed as Malaysia’s nation building partner to invest and build the needed network that brings value to our customers, shareholders and other key stakeholders and for the country’s digital economy.”
“Based on our customer and network analytics, over 340,000 customers reside in a fibre broadband area, but are somehow not yet part of the 1.26 million unifi community. To date, we have successfully upgraded nearly 50% of these customers to unifi at no extra cost to their current bill. We urge remaining customers to grab this opportunity and complete this attractive unifi upgrade exercise by March 2019,” he added.
Imri explained: “Starting from 2010, TM has continuously expanded Malaysia’s fibre broadband coverage. Nonetheless, such coverage is yet to reach all of our existing broadband customers. Copper limitation is more pronounced for Streamyx customers, with 8Mbps being the best broadband speed that can be delivered today. We value your trust and sincerely appreciate your loyalty and more so for your patience and understanding. Where technically possible, we shall double the Streamyx speed at no extra cost to your current broadband bill. Close to 180,000 Streamyx customers can look forward to this free upgrade.”
Streamyx customers who are eligible for the speed upgrade will be contacted via email and phone. TM urges customers to update their latest contact details i.e., telephone number and email address to facilitate this process. This can be done both via the unifi portal and unifi care app. To address the remaining Streamyx customers, TM is working towards a more definitive solution and has initiated discussions with major stakeholders to deliver better broadband experience nationwide by exploring various fit-for-purpose technologies.
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Communities in Sri Aman can now enjoy TM’s unifi high speed broadband service
unifi, Telekom Malaysia Berhad (TM) Group’s premier Convergence Communications Services Provider is officially made available in Sri Aman, Sarawak with the recent launch of the high speed broadband service in the area - further strengthening TM’s presence as Malaysia’s Convergence Champion, bringing unlimited experiences, unmatched choices and unbeatable value to more Malaysians. The launch was officiated by Y.B. Dato’ Masir Kujat, Deputy Home Minister who is also the Member of Parliament of Sri Aman, together with Jafer Sadig Abdul Lathiff, Acting State General Manager, TM Sarawak. Speaking at the event, Jafer said, “The launch of unifi in Sri Aman signifies our milestone in the deployment of unifi to towns outside the major cities of Sarawak. This initiative directly supports the state’s Digital Economy Transformation agenda and as Malaysia’s Convergence Champion, TM is committed to empower our customers across all segments, delivering an enhanced digital lifestyle to more Malaysians. By making unifi available in Sri Aman, TM does not only reach out to our customers, but also to enable the local communities, particularly here in Sarawak to experience TM’s full suite of offerings. With the speed of 100Mbps, our unifi packages will definitely enable you to do so much more!” “We are committed to continue empowering a digital lifestyle for all Malaysians by offering comprehensive suite of converged services across all segments – fixed, mobile and nomadic. As technologies evolved, we offer steady reduction in price per Mbps over the years hence increasing our customers’ affordability. For local businesses, TM is excited to be an enabler and accelerator of your business opportunities so your business can grow and expand beyond boundaries. TM as the trusted partner in nation-building initiatives, has been investing in sub-urban and rural areas in addressing digital divide for national interest and we remain steadfast in our role as the country’s key enabler for national communications infrastructure,” Jafer elaborated. Meanwhile, YB Dato Masir Kujat said, “The unifi service offering in Sri Aman is timely considering the state of Sarawak is currently embarking on digital economy to further propel its economy growth. In order for digital economy to be implemented successfully, the telecommunication infrastructure to support high-speed internet connectivity needs to be made available with the latest fiber optic technology. The network has to be extensive throughout the state not only covering the urban areas but also the sub-urban and rural areas. This is to ensure that the rural communities are not left behind in experiencing the high-speed internet hence reducing the digital gap with their urban counterparts.” Besides the existing unifi LITE, ADVANCE and PRO plans with speeds of 100Mbps, TM is currently offering unifi edu and unifi ebiz packages specifically for students and e-entrepreneurs. The unifi edu package offers broadband access that comes with unifi wifi at an attractive price to support the development of youth and IPT students with access, which they can utilise to further improve their academic performance, wherever they are at their convenience. Meanwhile, in addressing the needs of key economic drivers such as technopreneurs, as well as to support the local SMEs and start-ups, unifi ebiz pack was introduced with the addition of ICT solution add-ons such as Instaweb, a helpful tool that enables self-built business websites and analytical capabilities to help boost their online businesses. For unifi customers who wish to remain connected even when outside their home, TM has recently launched ‘i-foundit!’ app where customers can access unifi wifi at over 7,300 unifi wifi hotspots (and growing!) nationwide. The 'i-foundit!' app can be downloaded via Google Play Store or Apple App Store for free. For more information on how TM can make your life and business easier, visit www.tm.com.my .
Sultan Perak launches Telegraph Museum in Taiping, Perak
Telekom Malaysia Berhad (TM) via its foundation, Yayasan Telekom Malaysia (YTM), continues its role to preserve arts, culture and national heritage when the Company today officially launched its second museum - Telegraph Museum - the first of its kind in the country, in Taiping, Perak. The launch of the Telegraph Museum was graced by HRH the Sultan Perak, Sultan Nazrin Muizzuddin Shah. Also present at the launch were HRH Sultanah of Perak, Tuanku Zara Salim, Raja Muda Perak, Raja Jaafar Raja Muda Musa and Raja Di Hilir Perak Raja Iskandar Dzulkarnain together with Tan Sri Dato’ Seri Dr Sulaiman Mahbob, Chairman, TM who also the Chairman of YTM, Datuk Bazlan Osman, Acting Group Chief Executive Officer, TM and Abd Hamid Hashim, Director of YTM. The launch of Telegraph Museum is a historical event for YTM after the opening of the Telekom Museum or also known as Muzium Telekomunikasi Negara in Kuala Lumpur in 1994. Tan Sri Sulaiman in his speech said, “The role of the museum has changed over the years, expanding its focus beyond presenting things of the past to include creating a connection with the present and a glimpse into the future. Telegraph Museum is a space that provides us with the knowledge on telegraph’s history since 18th century. The Post & Telegraph Department (P&T) has played an important role towards the development of National’s telecommunication system and TM through YTM has the responsibility to maintain and preserve our nation’s heritage for future generation.” “The establishment of the Telegraph Museum is set to be the latest tourist attraction in Perak specifically and Malaysia, generally. The museum features the history of telegraph communications system including its maiden breakthrough here and how the technology has contributed to the development of the nation. We hope that the both museums; Telekom Museum and Telegraph Museum will be the places for students, researchers and the communities within and outside the country to deepen their understanding on the country’s telecommunication heritage and telegraph communications system,” he added. YTM’s efforts in establishing this Telegraph Museum is intended to restore and conserve the historic building, built in 1883 that housed the first Post Office & Telegraph (P&T) Office in Malaya, which then also became the first office of Telekom Malaysia. This 135 years old Telegraph office represents national identity and the highest historical moment in the earliest telecommunications history in the country. The two storey building has also been used as Jabatan Telekom Club Office and Telekom Malaysia Technical Operations Office before conservation works of the heritage building by maintaining its original shape during the 18th century. Among the interesting artifacts being showcased at the Telegraph Museum is the 1870s submarine cable which was the earliest cable in the world that uses insulation materials from the Gutta Percha tree extract. Visitors can also take a tour around the museum to see the telegraph transmitor and reception tools as well as other peripherals related to telegraph communications system back then while appreciating the history of telegraph and the benefits it brought to the nation until the telegram service was terminated in 2012. Malaysian citizens can purchase the entrance tickets at RM8 for adults and RM5 for children while for non-Malaysians, the ticket price is RM15 per person. In conjunction with the launch of the Telegraph Museum, TM also collaborated with Pos Malaysia in issuing a limited edition stamp collection kit that features the Telegraph Museum which can be purchased at RM50.80 per set from 98 Pos Malaysia Offices nationwide. With the launch of this second TM museum, TM has proven their commitment in conserving this historic heritage. The Company believes that these initiatives by YTM such as the establishment of the Telekom Museum and the Telegraph Museum will greatly benefit in national development, in line with our unique role as a partner in nation building.
TM inculcates creativity and interest in science among students
Science made easier with TM Nano Maker Kit Learning process: Briefing session on the usage of Nano Maker Kit where students can connect the Kit to their smart devices via Bluetooth to collect experiment results data. Thrilled: Participating students conducting an experiment on force, acceleration and momentum of a car crash. In action: An outdoor experiment on water rocket launching takes the interest of the students as they measure the rocket acceleration using Nano Maker Kit. Telekom Malaysia Berhad (TM) under its Corporate Responsibility (CR) initiatives, recently collaborated with its partner, Creative Minds - a company specialised in Science, Technology, Engineering and Mathematics (STEM) subjects – to conduct a programme called TM Nano Maker Kit, involving several schools around Kuala Lumpur and Selangor. This innovation-oriented programme is an initiative by TM to inculcate interests in science and technology among the students. The programme also marked its continued commitment in promoting education exc ellence and empowering the learning of STEM in the classroom. Commenting on the programme, Izad Ismail, Head of Corporate Responsibility & External Stakeholder Management, Group Brand and Communication, TM said, “This programme requires students to innovate and create activities related to science and technology. Students in all the 10 participating schools around Kuala Lumpur and Selangor were indeed very creative. They have the potential and capabilities to innovate but they need proper guidance to express the innovation. We hope that the training and learning process shared with them during this programme will encourage them to be even more creative and excel in Science and Technology subjects.” TM Nano Maker Kit programme provides a platform for the students to collect and analyse experimental data conducted in Physic and Mathematics. TM Nano Maker Kit also aimed to boost the students' abilities through hands-on activities which involve the usage of a technology known as ‘Data Logging’ to collect real-time data for the students to analyse. There are many parameters and types of data that can be tested using the TM Nano Maker Kit, including temperature, altitude, speed, weather, acceleration, pressure, light intensity and magnetic fields. The TM Nano Maker Kit saw participation of more than 300 students from 10 schools around Kuala Lumpur and Selangor. The schools involved, which served as the pilot group were SMK Dato’ Onn, SM Sains Banting, SMK Keramat Wangsa, SMK Batu Laut, SMK Bandar Tasik Selatan, SMK Bandar Seri Putra, SMK Bukit Kucing Tengah, SMK Saujana Impian, SMK Dengkil and MRSM Sungai Besar.
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