21 Sep 2018
TM reiterates commitment to enhance the broadband experience of Streamyx customers
Telekom Malaysia Berhad (TM) today reiterated its support of the Government’s aspirations of improving the reach and experience of broadband services in Malaysia, and its commitment to address the issues faced by Streamyx and its loyal customers in a more comprehensive manner.
In July, TM announced its upgrade plans for Streamyx (pre-unifi) customers tounifiin coverage areas or double the speed for those in non-coverage areas. The upgrade will enable its existing broadband customers to experience faster speeds at their existing package price. Following the announcement, TM has received many enquiries and much feedback from customers who are eager to know whether they are eligible for the speed upgrade. TM is grateful for the feedback given and is working hard to realise the broadband aspirations.
TM has been continuously investing to enhance both its fibre and copper network over the years to deliver high speed broadband with wider nationwide coverage. The copper network is a legacy network and has always faced many challenges, mainly technological limitations. This requires a longer term and more permanent solution, which will take time to implement. Additionally, TM has continuously invested in the rollout of LTE 4G network and WiFi hotspots to complement its fixed network to provision broadband services anywhere, anytime via home@unifi, mobile@unifi and wifi@unifi. TM’s LTE 4G services coverage currently exceeds 77% of the household population in urban and rural areas and together with our partner, complimenting it with 90% 3G services coverage. To enable the convenience of mobility, the Company also enhanced its WiFi coverage and service quality with more than 12,000 hotspots nationwide to date.
Through its Broadband Improvement Plan which began in 2016, TM has been working hard to enhance the experience of both unifi and Streamyx customers, concurrently. Understandably, it has been easier to execute the unifi speed upgrades, which are served by fibre. TM is now giving specific focus to Streamyx and high-rise broadband customers served through its own or the buildings’ copper networks.
Imri Mokhtar, Executive Vice President of unifi, said: “Over 1 million home and business customers nationwide are today on broadband over TM’s copper network – both on landed and high-rise properties. With rising demand of a more digital lifestyle and business needs, what was before termed as a high speedinternet’, may not cut it anymore. We hear your 1 million voices. We remain committed as Malaysia’s nation building partner to invest and build the needed network that brings value to our customers, shareholders and other key stakeholders and for the country’s digital economy.”
“Based on our customer and network analytics, over 340,000 customers reside in a fibre broadband area, but are somehow not yet part of the 1.26 million unifi community. To date, we have successfully upgraded nearly 50% of these customers to unifi at no extra cost to their current bill. We urge remaining customers to grab this opportunity and complete this attractive unifi upgrade exercise by March 2019,” he added.
Imri explained: “Starting from 2010, TM has continuously expanded Malaysia’s fibre broadband coverage. Nonetheless, such coverage is yet to reach all of our existing broadband customers. Copper limitation is more pronounced for Streamyx customers, with 8Mbps being the best broadband speed that can be delivered today. We value your trust and sincerely appreciate your loyalty and more so for your patience and understanding. Where technically possible, we shall double the Streamyx speed at no extra cost to your current broadband bill. Close to 180,000 Streamyx customers can look forward to this free upgrade.”
Streamyx customers who are eligible for the speed upgrade will be contacted via email and phone. TM urges customers to update their latest contact details i.e., telephone number and email address to facilitate this process. This can be done both via the unifi portal and unifi care app. To address the remaining Streamyx customers, TM is working towards a more definitive solution and has initiated discussions with major stakeholders to deliver better broadband experience nationwide by exploring various fit-for-purpose technologies.
YOU MAY ALSO LIKE
Penjelasan tentang perkara yang diketengahkan oleh YB Gobind Singh Deo baru-baru ini / clarification on matters highlighted by YB Gobind Singh Deo recently
PENJELASAN TENTANG PERKARA YANG DIKETENGAHKAN OLEH YB GOBIND SINGH DEO BARU-BARU INI Baru-baru ini, Menteri Komunikasi dan Multimedia, YB Gobind Singh Deo ada men gutarakan beberapa isu yang dihadapi pelanggan kami. Kami ingin mengambil kesempatan ini untuk memberi penjelasan tentang perkara-perkara yang dibangkitkan oleh YB menteri dan juga kepada pelanggan yang kami dihargai. Kami ingin mengucapkan terima kasih kepada YBM Gobind kerana mengetengahkan isu yang dihadapi oleh para pelanggan kami. Kami di TM sentiasa prihatin dalam mendengar maklum balas daripada para pelanggan kami, serta pihak-pihak berkepentingan dan kami telahpun memberikan kenyataan secara individu di media sosial serta menerusi beberapa kenyataan media; yang terkini pada 16 Oktober (http://bit.ly/TMStatement16Oct) di mana kami telah menyatakan butiran perancangan kami dan perkembangannya. Kami juga sentiasa berhubung dengan para pelanggan Streamyx kami melalui e-mel, panggilan dan SMS untuk memaklumkan mengenai naik taraf percuma terutamanya bagi para pelanggan Streamyx di kawasan unifi, dan bagi yang berada di luar kawasan liputan unifi naik taraf sehingga 8Mpbs atau penyelesaian jalur lebar tanpa wayar 4G LTE. Kami juga telah menjelaskan berkenaan kekangan rangkaian tembaga dan sentiasa mengadakan perbincangan dengan pihak kerajaan, kementerian, pengawal selia dan pihak berkepentingan lain mengenai cara menangani isu-isu legasi rangkaian tembaga yang dialami oleh pelanggan Streamyx. TM menghargai kesabaran semua pelanggan kami berkenaan isu ini memandangkan perkara ini memerlukan penyelesaian jangka panjang dan mempunyai implikasi yang perlu diselesaikan di peringkat industri dan nasional. Akhir sekali, kami akan terus memastikan bahawa pelanggan dan pihak-pihak berkepentingan sentiasa dimaklumkan dari masa ke semasa tentang perkembangan usaha-usaha kami sama ada menerusi media sosial, media dan interaksi secara peribadi. CLARIFICATION ON MATTERS HIGHLIGHTED BY YB GOBIND SINGH DEO RECENTLY Recently, YB Gobind Singh Deo, the Minister of Communication and Multimedia, has highlighted a number of issues faced by our customers. We would like to take the opportunity to clarify on the matters raised by YB minister and to also respond to our valued customers. We would like to thank YBM Gobind for always bringing the issues faced by our valued customers to our attention. Rest assured TM is always listening to our customers and to our stakeholders and have been responding both individually on social media as well as via several media statements, the latest being 16th Oct (http://bit.ly/TMStatement16Oct) where details of our plans and progress were provided. We have continuously been in touch with our streamyx customers also via EDMs, calls and SMS messages to inform them of the free upgrades especially of Streamyx customers in unifi areas and for those not in unifi areas, upgrades up to 8mpbs or wireless broadband LTE 4G solutions. We have also explained on the limitations of the current copper network and in this respect have been in ongoing engagement with government, ministry, regulator and other stakeholders on how to solve the legacy copper issues affecting Streamyx customers together. TM appreciates the patience and understanding of all our customers as some of these issues need a longer term solution and have implications that need to be solved at an industry and national level. Lastly we will continue to ensure that customers and stakeholders are informed of the progress being made on a regular basis whether on social media, media and via direct engagements.
TM reiterates commitment to enhance the broadband experience of Streamyx customers
Telekom Malaysia Berhad (TM) today reiterated its support of the Government’s aspirations of improving the reach and experience of broadband services in Malaysia, and its commitment to address the issues faced by Streamyx and its loyal customers in a more comprehensive manner. In July, TM announced its upgrade plans for Streamyx (pre-unifi) customers tounifiin coverage areas or double the speed for those in non-coverage areas. The upgrade will enable its existing broadband customers to experience faster speeds at their existing package price. Following the announcement, TM has received many enquiries and much feedback from customers who are eager to know whether they are eligible for the speed upgrade. TM is grateful for the feedback given and is working hard to realise the broadband aspirations. TM has been continuously investing to enhance both its fibre and copper network over the years to deliver high speed broadband with wider nationwide coverage. The copper network is a legacy network and has always faced many challenges, mainly technological limitations. This requires a longer term and more permanent solution, which will take time to implement. Additionally, TM has continuously invested in the rollout of LTE 4G network and WiFi hotspots to complement its fixed network to provision broadband services anywhere, anytime via home@unifi, mobile@unifi and wifi@unifi. TM’s LTE 4G services coverage currently exceeds 77% of the household population in urban and rural areas and together with our partner, complimenting it with 90% 3G services coverage. To enable the convenience of mobility, the Company also enhanced its WiFi coverage and service quality with more than 12,000 hotspots nationwide to date. Through its Broadband Improvement Plan which began in 2016, TM has been working hard to enhance the experience of both unifi and Streamyx customers, concurrently. Understandably, it has been easier to execute the unifi speed upgrades, which are served by fibre. TM is now giving specific focus to Streamyx and high-rise broadband customers served through its own or the buildings’ copper networks. Imri Mokhtar, Executive Vice President of unifi, said: “Over 1 million home and business customers nationwide are today on broadband over TM’s copper network – both on landed and high-rise properties. With rising demand of a more digital lifestyle and business needs, what was before termed as a high speedinternet’, may not cut it anymore. We hear your 1 million voices. We remain committed as Malaysia’s nation building partner to invest and build the needed network that brings value to our customers, shareholders and other key stakeholders and for the country’s digital economy.” “Based on our customer and network analytics, over 340,000 customers reside in a fibre broadband area, but are somehow not yet part of the 1.26 million unifi community. To date, we have successfully upgraded nearly 50% of these customers to unifi at no extra cost to their current bill. We urge remaining customers to grab this opportunity and complete this attractive unifi upgrade exercise by March 2019,” he added. Imri explained: “Starting from 2010, TM has continuously expanded Malaysia’s fibre broadband coverage. Nonetheless, such coverage is yet to reach all of our existing broadband customers. Copper limitation is more pronounced for Streamyx customers, with 8Mbps being the best broadband speed that can be delivered today. We value your trust and sincerely appreciate your loyalty and more so for your patience and understanding. Where technically possible, we shall double the Streamyx speed at no extra cost to your current broadband bill. Close to 180,000 Streamyx customers can look forward to this free upgrade.” Streamyx customers who are eligible for the speed upgrade will be contacted via email and phone. TM urges customers to update their latest contact details i.e., telephone number and email address to facilitate this process. This can be done both via the unifi portal and unifi care app. To address the remaining Streamyx customers, TM is working towards a more definitive solution and has initiated discussions with major stakeholders to deliver better broadband experience nationwide by exploring various fit-for-purpose technologies.
TM and Huawei seal strategic partnership to further enhance malaysia’s broadband reach and digital economy
As pioneers in the rollout of high speed broadband in the country, Telekom Malaysia Berhad (TM) and Huawei Technologies (M) Sdn Bhd (Huawei) are once again collaborating for the betterment of broadband and digital economy for the nation. The companies recently signed a Memorandum of Understanding (MoU) for both parties to work hand-in-hand in multiple collaboration activities, leveraging on each other’s core expertise and capabilities to accelerate fibre broadband network reach, in line with the Government’s move to drive Malaysia’s digital economy. The collaboration will leverage on the combined strengths and capabilities of both companies to further accelerate national broadband reach and leap-frog the adoption of a connected digital lifestyle and the Internet of Things (IOTs) amongst Malaysians. Via the strategic partnership, both TM and Huawei will play a more proactive developmental role in providing ready infrastructure and ecosystem to support the nation’s growth. The MoU was signed by Datuk Bazlan Osman, Executive Director / Deputy Group Chief Executive Officer, TM and Foo Fang Yong, Vice President of Huawei Technologies (M) Sdn Bhd. The signing ceremony was witnessed by Dato’ Sri Mohammed Shazalli Ramly, Managing Director / Group Chief Executive Officer, TM and Baker Zhou, Chief Executive Officer of Huawei Technologies (M) Sdn Bhd. Commenting on the partnership, Dato’ Sri Mohammed Shazalli Ramly said, “We are indeed excited to be working hand in hand with a leading global name such as Huawei to accelerate the offering of digital services and solutions to the nation thus further support the Government’s aspirations of digital economy. As the trusted partner in key nation-building initiatives, TM ensures the safety and security of the nation's strategic and critical infrastructure, and in accelerating the broadband reach for all Malaysians. We believe that strategic collaborations such as this MoU is yet another testament of our role as the country’s key enabler for the national communications infrastructure.” Meanwhile, Baker Zhou said: “Telekom Malaysia and Huawei have been working hand-in-hand for 15 years. In the past 15 years, we have worked together to connect more people than ever before. We are now at the crossroads of digital transformation. With today's MoU, we can share more, innovate better, and work more closely than ever before. Huawei will fully support TM’s vision of “Making Life and Business Easier”, and will work together with TM to building a better connected and intelligent Malaysia.” The inking of the MoU marks the parties’ commitment to collaborate to deliver digital solutions for businesses and public sector, explore innovative solutions for network optimisation and implement initiatives that will capture TM customers’ share of moments. The MoU also envisages other areas across TM Group of Companies including network and technology planning, exploration of innovative business model for unifi, transformation of Information and Communications Technology (ICT) to enhance overall efficiency of TM’s IT and Business support platform, smart device cooperation, establishment of Multimedia University (MMU) Smart Campus model and knowledge sharing on innovative technology. According to the MoU, Huawei will share its extensive global best practices to help TM capitalise emerging opportunities quickly through big data aided network design and deployment, intelligent Smart Capex solution to respond fast to TM customer needs, and simplify business engagement between both organisations via inter-connecting IT processes. Through this strategic partnership, TM aspires to pursue the innovation and commercialisation of technology which includes Internet of Things (IoTs), cloud technology and artificial intelligence towards delivering digital experience to more Malaysians nationwide. TM will also explore alternative wireless technology deployment to further expand high speed broadband reach across Malaysia; bridging the digital divide and meeting the Government’s objective of a truly connected society. The MoU is subject to a definitive agreement to be signed between the parties in specific areas. Further announcements will be made in due course, as and when appropriate.
NEWSLETTER
Just drop your details and stay updated with the world of Telekom Malaysia. We promise – no spam!