TM One, the business solutions arm of Telekom Malaysia Berhad (TM) and UMW Corporation Sdn. Bhd. (UMW) today signed a Memorandum of Intent (MoI) on a strategic partnership to develop digital solutions aimed at enhancing and empowering Industrial Revolution 4.0 (IR4.0) requirements for industries in Malaysia, making it more productive, agile and future-ready.
The MoI was signed by Badrul Feisal bin Abdul Rahim, President & Group Chief Executive Officer, UMW Holdings Berhad on behalf of UMW Corporation Sdn. Bhd. and Dato' Noor Kamarul Anuar bin Nuruddin, Group Chief Executive Officer, TM representing TM One. Also present to witness the ceremony was Tan Sri Dato' Sri Hamad Kama Piah bin Che Othman, Group Chairman, UMW Holdings Berhad and Rosli bin Man, Chairman, TM.
Through this partnership, TM One and UMW will embark on joint research activities to enable the development of a home-grown Industrial IoT (Internet of Things) platform through the integration of UMW's IoT solution on industrial machines with TM One's IoT Software Platform.
"This strategic partnership allows both organisations to further accelerate the implementation of IR4.0. We are now in the era where complementing technological capabilities can help propel businesses to greater heights. UMW is steadfast in its goals to embark on the development of next generation IR4.0 with IoT-enabled industrial solutions. By leveraging on each other's expertise in IoT, we are able to provide innovative products and services to our customers", said Badrul Feisal on the partnership.
Meanwhile, Dato' Noor Kamarul said: "With our solid network infrastructure and digital solutions, TM is ready to assist companies like UMW into Industrial Revolution 4.0 (IR4.0). We are proud to be a strategic partner in establishing innovative, smart and end-to-end digital solutions via TM One IoT Software Platform together with UMW for the industry. We believe this partnership will help address the pain points and empower the industry players to optimise their efficiency. As the country's key enabler for communications and digital infrastructure, we are committed to deliver integrated business solutions that will fulfil the customers' needs towards empowering Digital Malaysia."
UMW and TM One will co-develop an IoT-based digital solutions using respective expertise of the partners; UMW in mechanical machines, IoT sensors and control systems and TM One with its IoT software and analytics. These solutions will be made accessible via the platform's dashboard for UMW's IoT-enabled equipment and machineries such as generators, compressors, pumps, turbines and others which will benefit multiple industries such as Energy and Utilities, Transportation, Real Estate, Commercial and Public Sectors amongst others.
The eventual combined UMW-TM IoT solution will provide remote access to machines through real-time monitoring and management system as well as optimise asset management including fleet management, energy management, utilisation and disaster management.
Through this collaboration, both parties will leverage on each other's strengths to create greater value and support the growth of Malaysia's technological capabilities.
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