16 Oct 2018
TM in ongoing discussions with government to address issues faced by Streamyx customers
Following its statement issued on 21 September 2018, Telekom Malaysia Berhad (TM), the nation’s pioneer broadband provider and now convergence champion, today reiterated its commitment to enhance the broadband experience of Streamyx customers; and shared that discussions with the Government and the Ministry of Communications and Multimedia are underway to effectively address issues faced by Streamyx customers.
TM would like to reassure its 2.3 million broadband customers and all its stakeholders that TM plays an active part in the dialogue, debate and conversations that are ongoing in the industry towards building a more balanced and inclusive digital nation. This is in line with TM’s vision to deliver high speed broadband with a wider nationwide coverage to all Malaysians.
TM has been continuously investing in its infrastructure over the years, to provide connectivity and also in order to elevate the experience of both its unifi and Streamyx customers, concurrently. The primary focus is in expanding Malaysia’s high speed broadband coverage. The copper network which is a legacy network, faces many challenges, mainly technological limitations. This is more pronounced for Streamyx customers, whereby the copper network is only able to deliver speeds up to 8Mbps.This requires a longer term and more permanent solution, which will take time to implement and has heavy financial implications.
TM looks forward to a collaborative win-win approach with the Government to effectively address the challenges faced by Streamyx customers, once and for all. In order to do this, TM looks to accelerate discussions with the Ministry and the Malaysian Communications and Multimedia Commission (MCMC) to explore specific funding options, various fit-for-purpose technologies as well as optimising existing industry mechanisms in order to deliver a better broadband experience nationwide.
TM also shared a further update on the progress made with respect to the ongoing upgrade exercise for its Streamyx customers. To date, TM has successfully upgraded nearly 50% of over 340,000 Streamyx customers residing in unifi coverage areas to unifi; at the same price of their current plan. The rest of the 170,000 Streamyx customers who have yet to grab this opportunity for the free upgrade are encouraged to do so. TM aims to complete this unifi upgrade exercise by March 2019.
For Streamyx customers who are currently residing in non-unifi areas, TM is committed to continuously invest in the best fit for purpose technologies to bring high speed broadband to them. Meanwhile, where technology permits, TM is doubling the Streamyx speed at the same price of their current broadband plan. Close to 180,000 of those in non-unifi areas can look forward to receiving this free speed upgrade. TM aims to complete this speed upgrade exercise by December 2018.
Streamyx customers who are eligible for the speed upgrade will continue to be contacted via email and phone. TM urges customers to update their latest contact details i.e., telephone number and email address to facilitate this process. This can be done both via the unifi portal and unifi care app.
However, in order to address the remaining 500,000 Streamyx customers, TM is calling for the discussions with the Government to quickly reach a mutually beneficial outcome for these customers.
TM remains steadfast in its purpose to make life easier for a better Malaysia. In working towards a more definitive solution for an improved broadband experience and a more enhanced digital lifestyle for all its customers, TM would like to acknowledge their trust and loyalty; and values their continued patience and understanding.
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TM 3Ducation Hackathon 2018 to empower digital innovation amongst Malaysia’s academic communities
Telekom Malaysia Berhad (TM) together with Creative Minds – a company specialised in Science, Technology, Engineering and Mathematics (STEM) education – recently joined hands to organise TM 3Ducation Hackathon 2018 at Malaysia Global Innovation & Creativity Centre (MaGIC), Cyberjaya, continuing their commitment in promoting education excellence particularly in STEM for the academic communities from local learning institutions as part of its Corporate Responsibility (CR) initiatives. 2-day hackathon event saw the participation of 150 participants from 95 learning institutions nationwide, including schools, matriculation centres, teaching institutions as well as academicians from universities, Government agencies and local technology companies. This event, held for its 2nd year, gathered Malaysia’s prolific academicians to discuss, generate ideas and solutions to solve problems via brainstorming sessions, forums and speaking slots by invited panel from the innovation industry specifically in the areas of Environment, Education and Social, including Nurul Izzah Anwar, Chairman of the Technical and Vocational Education and Training (TVET) programme. Commenting on the programme, Izlyn Ramli, Vice President, Group Brand and Communication, TM said, “Befitting of our position as Malaysia’s Convergence Champion, TM’s involvement in the promotion and adoption of STEM subjects among Malaysian students is a natural extension of our role in empowering Malaysia’s education system through innovation and digitalisation. We received tremendous support from participating students in the 3Ducation programme held for the first time last year. So we are continuing the programme this year and extended its reach to the academic communities from higher learning institutions nationwide. This programme provides a platform for the participants to meet, discuss and learn from each other as well as the industry experts in innovation. We truly hope that the experience gathered will promote academic excellence in STEM subjects through innovation amongst our students.” “As a corporate organisation that puts great emphasis on education and continuous learning, we will continue to focus on education, creating and implementing innovative programmes that will nurture and promote skills needed to create tomorrow’s innovative leaders. This 3Ducation programme is part of TM’s larger Corporate Responsibility (CR) initiatives under our three-pronged approach, namely education, community as well as nation building and the environment. TM has long been contributing and supporting the nation’s education field through scholarships and student sponsorships as well as school adoption programmes, across education levels, right from primary school to post graduate programmes.” Our support towards this programme also fits well with our role as the strategic partner in establishing the ecosystem for the Ministry of Education’s (MOE) digital transformation programme. As the key enabler for the national communications infrastructure, and the one and only capable of providing fully integrated telecommunications, ICT and digital services, TM looks forward to work with the Ministry and its agencies to accelerate the delivery of innovative digital services and solutions for the education sector towards building a knowledge-based workforce for the country. At TM, we are committed to bringing innovative technologies for the betterment of Malaysian education, true to our vision, “Making Life and Business Easier, for a Better Malaysia”,” she added. The TM 3Ducation Hackathon 2018 event is a continuation of last year’s TM 3Ducation programme which saw the participation of more than 300 students and 140 teachers from 78 schools where the students took part in a competition of producing innovative 3D designs using 3D modelling and printing skills to solve day-to-day challenges.
TM Melaka contributes pendarfluor lamps to those in need in Melaka
In line with its vision of “Making Life and Business Easier, For A Better Malaysia”, Telekom Malaysia Berhad (TM) through TM Melaka today lit up residences of those in need particularly in Durian Tunggal area with its contribution of pendarfluor lamps. A total of 1,000 pendarfluor lamps were handed over to deserving families in Kampung Gangsa, Durian Tunggal by YB Mohd Sofi Wahab, Exco of Public Works, Transport & Public Utilities, who is also the Durian Tunggal Assemblyman. Also present at the handover ceremony was Meor Shahril Anuar Ahmad Rathuan, State General Manager, TM Melaka. The pendarfluor lamps were gathered from an upgrading exercise of the lighting system at Menara TM Melaka building which saw the replacement of pendarfluor lamps to LED lights towards a more efficient energy consumption. From the upgrading exercise, TM Melaka managed to gather a total of 3,000 pendarfluor lamps to be contributed to the beneficiary groups. This is in line with the Group’s effort in efficient waste management and recycling of usable office equipment. Meor Shahril Anuar who mooted the idea said, "TM Melaka embarked on the upgrading exercise in 2017. With the initiative, TM Melaka has recorded substantial savings in our electrical expenditure while increasing the awareness on green practices amongst the staff. Besides this upgrading exercise, at TM Melaka, we continue to support one of the three-pronged approach of the Company’s Corporate Responsibility (CR) initiatives namely the environment with various other green initiatives. This include recycling of used papers, encouraging the employees to bring their own food containers when buying food at the cafeteria as well as dissemination of periodical information on green practices to Warga Keluarga TM Melaka.” “At TM, we seek to minimise our use of materials as well as the generation of waste in order to lessen the pressure on the world’s natural resources. We employ the 3R principles of reduce, reuse and recycle throughout the Group, instilling the practice in our employees as well as those of our contractors. The distribution of the used pendafluor lamps to the communities today is an example of our initiatives towards this end. As a result of our ongoing 3R efforts, in 2017, we reduced more than 11% in solid and scheduled waste generation in TM’s selected buildings,” Meor elaborated. In addition to the Durian Tunggal area, TM Melaka will also contribute the pendarfluor lamps to those in needs in the areas of Ayer Keroh and Paya Rumput. Besides residences, the lamps will also be contributed to mosques, schools, hostels and multipurpose halls.
Sultan Perak launches Telegraph Museum in Taiping, Perak
Telekom Malaysia Berhad (TM) via its foundation, Yayasan Telekom Malaysia (YTM), continues its role to preserve arts, culture and national heritage when the Company today officially launched its second museum - Telegraph Museum - the first of its kind in the country, in Taiping, Perak. The launch of the Telegraph Museum was graced by HRH the Sultan Perak, Sultan Nazrin Muizzuddin Shah. Also present at the launch were HRH Sultanah of Perak, Tuanku Zara Salim, Raja Muda Perak, Raja Jaafar Raja Muda Musa and Raja Di Hilir Perak Raja Iskandar Dzulkarnain together with Tan Sri Dato’ Seri Dr Sulaiman Mahbob, Chairman, TM who also the Chairman of YTM, Datuk Bazlan Osman, Acting Group Chief Executive Officer, TM and Abd Hamid Hashim, Director of YTM. The launch of Telegraph Museum is a historical event for YTM after the opening of the Telekom Museum or also known as Muzium Telekomunikasi Negara in Kuala Lumpur in 1994. Tan Sri Sulaiman in his speech said, “The role of the museum has changed over the years, expanding its focus beyond presenting things of the past to include creating a connection with the present and a glimpse into the future. Telegraph Museum is a space that provides us with the knowledge on telegraph’s history since 18th century. The Post & Telegraph Department (P&T) has played an important role towards the development of National’s telecommunication system and TM through YTM has the responsibility to maintain and preserve our nation’s heritage for future generation.” “The establishment of the Telegraph Museum is set to be the latest tourist attraction in Perak specifically and Malaysia, generally. The museum features the history of telegraph communications system including its maiden breakthrough here and how the technology has contributed to the development of the nation. We hope that the both museums; Telekom Museum and Telegraph Museum will be the places for students, researchers and the communities within and outside the country to deepen their understanding on the country’s telecommunication heritage and telegraph communications system,” he added. YTM’s efforts in establishing this Telegraph Museum is intended to restore and conserve the historic building, built in 1883 that housed the first Post Office & Telegraph (P&T) Office in Malaya, which then also became the first office of Telekom Malaysia. This 135 years old Telegraph office represents national identity and the highest historical moment in the earliest telecommunications history in the country. The two storey building has also been used as Jabatan Telekom Club Office and Telekom Malaysia Technical Operations Office before conservation works of the heritage building by maintaining its original shape during the 18th century. Among the interesting artifacts being showcased at the Telegraph Museum is the 1870s submarine cable which was the earliest cable in the world that uses insulation materials from the Gutta Percha tree extract. Visitors can also take a tour around the museum to see the telegraph transmitor and reception tools as well as other peripherals related to telegraph communications system back then while appreciating the history of telegraph and the benefits it brought to the nation until the telegram service was terminated in 2012. Malaysian citizens can purchase the entrance tickets at RM8 for adults and RM5 for children while for non-Malaysians, the ticket price is RM15 per person. In conjunction with the launch of the Telegraph Museum, TM also collaborated with Pos Malaysia in issuing a limited edition stamp collection kit that features the Telegraph Museum which can be purchased at RM50.80 per set from 98 Pos Malaysia Offices nationwide. With the launch of this second TM museum, TM has proven their commitment in conserving this historic heritage. The Company believes that these initiatives by YTM such as the establishment of the Telekom Museum and the Telegraph Museum will greatly benefit in national development, in line with our unique role as a partner in nation building.
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