12 Mar 2022
Statement on discontinuation of new registration for unifi LITE and Business Broadband
As we embrace the digital lifestyle, we can expect an increase in consumer demand for faster connectivity. To satisfy this need, Telekom Malaysia Berhad (TM) through unifi continues to drive digital connectivity through the accelerated expansion of fibre network nationwide. This is also in support of the Jalinan Digital Negara (JENDELA) action plan to deliver enhanced connectivity experience to all Malaysians.
Towards this end, as well as in answering the Malaysian Communications and Multimedia Commission (MCMC)'s call for the provision of high-speed broadband services, unifi has discontinued new registrations for its copper-based broadband services, namely unifi Lite (Streamyx) and Business Broadband.
We wish to inform that all our existing unifi Lite and Business Broadband customers will be migrated to the fibre-based unifi service in phases, expected to be completed by 2025. We will reach out to these customers via emails, letters, calls and SMSes, to ensure a seamless migration experience. Until then, all existing unifi Lite and Business Broadband customers will still enjoy their broadband service as is, with no disruption.
Should these customers be interested to upgrade their subscription to any of the fibre-based unifi packages that provide more value for their money before the migration exercise, they can reach out to us via 100, Live Chat at unifi.com.my, the myunifi app, or just visit any nearest TMpoint.
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UNIFI’S NEW UNSTOPPABLE UNI5G POSTPAID PLANS DELIVER BEST CONVERGENCE EXPERIENCE FOR ALL MALAYSIANS
KUALA LUMPUR, 1 December 2023 – Unifi today announced its newest #Unstoppable UNI5G Postpaid and Family Plans, catering to the diverse needs of modern Malaysians and enabling them to seamlessly integrate the 5G experience into their daily lives. These new mobile plans will provide an array of value-added benefits, redefining the boundaries of connectivity and digital engagement that celebrate both interests – individual and being part of a family. Jasmine Lee, Unifi’s Chief Commercial Officer, Consumer, said, “In powering a digital nation, these new plans make 5G technology even more accessible for everyday Malaysians, with a renewed focus on connectivity for the whole family. With mobile coverage spanning more than 95% of the country’s population and recently named Ookla’s® 2023 winner* for delivering the best mobile video experience in Malaysia, our UNI5G plans empower individuals and families to embrace the endless possibilities of 5G in their own way, without compromising on quality and affordability. “These new plans also solidify Unifi’s role as Malaysia’s only true convergence services provider and strengthen our fixed, mobile, lifestyle and business solutions to serve today’s digital demands. This reflects our ongoing commitment to enrich lives and communities through technology, ensuring that every Malaysian can participate in and benefit from the ongoing digital revolution,” she explained. #Unstoppable offers for the whole family The highlight of Unifi’s latest #Unstoppable plans is its UNI5G Postpaid Family priced at RM129. Originally offered with a base of 150GB data, customers will receive unlimited 5G + 4G data when they sign up during a limited time promotion period starting 28 November. The plan includes a free 5G smartphone that allows customers to seamlessly switch to 5G, as well as unlimited calls, and one free Supplementary Line with 30GB 5G + 4G data. For those with larger families, Unifi also offers UNI5G Postpaid Family plans with two and three free Supplementary Lines priced at RM159 and RM189 respectively – making 5G access more affordable for the whole family, regardless of size, through a single mobile plan. Tapping into Unifi’s unique fixed-mobile convergence capabilities, new customers who sign up for both packages; the new UNI5G Postpaid Family Plans above, together with Unifi’s latest fixed high-speed broadband plans, will enjoy unlimited 5G + 4G data for Principal and all Supplementary lines. Existing Unifi fixed broadband customers purchasing the new UNI5G Postpaid Family plans will also enjoy the same offer. Unifi also unveiled three new Mobile Postpaid plans for individual users: 1. UNI5G Postpaid 99, one of the best value-for-money offerings in the market, which comes with unlimited 5G + 4G data during this promotion period, and a free 5G smartphone; 2. UNI5G Postpaid 69 with unlimited 5G data during this promotion period, and rebates on a selection of 5G smartphones; and 3. UNI5G Postpaid 39, one of the most affordable Postpaid entry plans with 30GB 5G + 4G data, designed especially for those transitioning from Prepaid plans such as young professionals. Customers subscribing to either UNI5G Postpaid Family plans, UNI5G Postpaid 99, or UNI5G Postpaid 69 together with Unifi Broadband 300Mbps and above, will further receive a monthly rebate of RM20, for as long as they remain active Unifi customers. Alternatively, customers can opt for a limited time fixed-mobile offer, which includes the latest UNI5G Postpaid packages with unlimited 5G + 4G data, a free 5G smartphone and Unifi Broadband 100Mbps from as low as RM149 a month. To find out more about these new plans, visit https://unifi.com.my/mobile/postpaid. *Unifi is Malaysia’s Speedtest Awards™ winner for Best Mobile Video Experience during Q1-Q2 2023 period. Based on analysis by Ookla® of Speedtest Intelligence® data for Q1–Q2 2023. Ookla trademarks used under license and reprinted with permission.
TM INKS AGREEMENT WITH MALAYSIAN GOVERNMENT TO DELIVER NATION’S NEXT GENERATION EMERGENCY SERVICES 999 (NG999)
KUALA LUMPUR, 1 JULY 2024 – TM and the Government of Malaysia today signed an agreement to develop and operate the nation’s new emergency response system, the Next Generation Emergency Services 999 (NG999). This will serve as a replacement for the existing MERS999. Witnessed by Deputy Minister of Communications, YB Teo Nie Ching, the agreement was signed by the Secretary General of the Ministry of Communications, Datuk Mohamad Fauzi Md Isa and TM One's Executive Vice President, Shazurawati Abd Karim. Also in attendance was TM’s Group Chief Executive Officer (“Group CEO”) Amar Huzaimi Md Deris. NG999 is an integrated strategic digital system that will enhance the sharing of resources and data between emergency responders and relevant central agencies. The new system will integrate web-based digital maps, caller IDs, geolocation services and mobile smart apps into emergency incident handling, helping to improve emergency response time nationwide. Amar Huzaimi Md Deris, TM’s Group CEO said, “TM is honoured to be given opportunity to continue as the trusted partner by the Malaysian Government, advocating the success of Malaysia’s emergency services. NG999 is an initiative to upgrade the existing MERS999, delivering more efficient and swifter emergency responses in the future. “TM’s comprehensive role will cover network and platform infrastructure, call management, and other support services, allowing us to provide continuous efficacy to the public and emergency responders. This opportunity to revitalise our emergency services is another milestone in TM’s commitment towards Digital Malaysia by leveraging the advancement of AI, reflecting our aspiration to become a Digital Powerhouse by 2030.” Malaysia’s emergency responses have transformed significantly driven by the growing use of mobile and smart devices. The implementation of Malaysia’s world class NG999 system follows the latest international best practices such as the European Emergency Number Association’s NG112 and the National Emergency Number Association’s NG911 in North America. NG999 will also leverage advanced technologies including data analytics and AI to deliver swifter and more effective emergency responses. This ensures that in critical moments, emergency responders can make every second count. Tapping into the experiences of various Government and law enforcement agencies, emergency dispatchers and TM, the enhancement to the nation’s emergency call services is not just a technology upgrade but a reaffirmation of TM’s commitment to serve the nation. Aligning with the country’s increasing mobile usage, TM will introduce a new mobile app for NG999 that enables updates through text, photos and videos for registered users. This will enhance communications between callers and emergency responders, helping the latter in their tactical deployment.
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