12 Mar 2022
Statement on discontinuation of new registration for unifi LITE and Business Broadband
As we embrace the digital lifestyle, we can expect an increase in consumer demand for faster connectivity. To satisfy this need, Telekom Malaysia Berhad (TM) through unifi continues to drive digital connectivity through the accelerated expansion of fibre network nationwide. This is also in support of the Jalinan Digital Negara (JENDELA) action plan to deliver enhanced connectivity experience to all Malaysians.
Towards this end, as well as in answering the Malaysian Communications and Multimedia Commission (MCMC)'s call for the provision of high-speed broadband services, unifi has discontinued new registrations for its copper-based broadband services, namely unifi Lite (Streamyx) and Business Broadband.
We wish to inform that all our existing unifi Lite and Business Broadband customers will be migrated to the fibre-based unifi service in phases, expected to be completed by 2025. We will reach out to these customers via emails, letters, calls and SMSes, to ensure a seamless migration experience. Until then, all existing unifi Lite and Business Broadband customers will still enjoy their broadband service as is, with no disruption.
Should these customers be interested to upgrade their subscription to any of the fibre-based unifi packages that provide more value for their money before the migration exercise, they can reach out to us via 100, Live Chat at unifi.com.my, the myunifi app, or just visit any nearest TMpoint.
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Statement on discontinuation of new registration for unifi LITE and Business Broadband
As we embrace the digital lifestyle, we can expect an increase in consumer demand for faster connectivity. To satisfy this need, Telekom Malaysia Berhad (TM) through unifi continues to drive digital connectivity through the accelerated expansion of fibre network nationwide. This is also in support of the Jalinan Digital Negara (JENDELA) action plan to deliver enhanced connectivity experience to all Malaysians. Towards this end, as well as in answering the Malaysian Communications and Multimedia Commission (MCMC)'s call for the provision of high-speed broadband services, unifi has discontinued new registrations for its copper-based broadband services, namely unifi Lite (Streamyx) and Business Broadband. We wish to inform that all our existing unifi Lite and Business Broadband customers will be migrated to the fibre-based unifi service in phases, expected to be completed by 2025. We will reach out to these customers via emails, letters, calls and SMSes, to ensure a seamless migration experience. Until then, all existing unifi Lite and Business Broadband customers will still enjoy their broadband service as is, with no disruption. Should these customers be interested to upgrade their subscription to any of the fibre-based unifi packages that provide more value for their money before the migration exercise, they can reach out to us via 100, Live Chat at unifi.com.my, the myunifi app, or just visit any nearest TMpoint.
TM's addresses data breach of Unifi mobile customers contact information
Telekom Malaysia (“TM” or “the Group”) has been made aware of a data breach (specific to contact information only) on 28 December involving a limited amount of Unifi Mobile customers’ information. After investigations, TM has found 250,248 Unifi Mobile customers to be affected in this data breach, constituting both individual customers as well as SMEs. The type of data that was breached involved customer names, phone numbers and emails. No other information was breached. TM confirms that the breach has been contained and have taken steps to minimise the potential impact to these 250,248 customers. The specific customers affected have been notified. Customers who have not received any notification are not impacted. TM has also reported this matter to the relevant authorities (National Cyber Coordination & Command Centre (NC4); Department of Privacy & Data Protection (JPDP); and the Malaysian Communications & Multimedia Commission (MCMC)). While additional security measures have been put in place to isolate the risk and protect our customers, we wish to inform that our customers did not experience any service disruptions in this incident. TM is closely monitoring the situation and is conducting additional assessments. We advise customers to take extra precautions when receiving communications from unknown parties, as well as to secure their online information at all times. The privacy and security of TM’s customers remain our highest priority and we take such matters seriously. We will continue to strengthen and ensure our data security framework, policies, systems and processes are continuously benchmarked against Bank Negara Malaysia's Risk Management in Technology (RMiT) standard and ISO27001, as well as other global standards to prevent such occurrences.
TM One Appointed Digital Infrastructure Strategic Partner For Sarawak Digital Economy Corporation
KUCHING, 27 October 2023 – TM One has been appointed as the preferred converged digital infrastructure strategic partner for the Sarawak Digital Economy Corporation (SDEC). Through this partnership, SDEC and TM One will collaborate to identify and implement digital solutions that will enable the aspirations tabled in the Sarawak Digital Economy Strategy and Post Covid Development Strategy (PCDS) 2030, spurring the growth of Sarawak’s digital economy, digital society and digital government. This joint initiative aims to increase access and adoption of digital services in Sarawak, bridging the digital divide and empowering greater digital inclusivity among all Sarawakians. Leveraging its managed networking services, TM One will power the Sarawak Multimedia Authority Rural Telecommunication (SMART) project for rural and underserved communities. Shazurawati Abd Karim, TM One’s Executive Vice President said, “TM One is honoured to work with SDEC and serve as its strategic partner to empower Sarawak’s digital aspirations. As the largest and most geographically diverse region in Malaysia, the opportunities and challenges to digitally transform its various populations are truly unique. We are confident in serving the needs of the region not only through our solutions, but also with our proven local and international technology leaders to deliver cutting-edge solutions to various sectors. “We look forward to partnering SDEC in co-creating innovations and growth opportunities that will power digital societies, businesses and Government, and propel Sarawak towards its next phase of digital progress and economic development,” she shared. “SDEC is proud to announce this strategic partnership with TM One as we continue our effort and pursuit in digitalising Sarawak. This collaboration enables the parties to leverage on each other’s skillset and work in tandem to unlock new and potential opportunities for the benefit of our people, particularly the state’s infrastructure, and subsequently increase access to digital services and information as well as enhance online experiences and improve livelihoods for Sarawak’s citizens in the digital economy,” said Ir. Ts. Sudarnoto Osman, Chief Executive Officer of SDEC. With Sarawak’s digital economy expected to contribute RM56.4 billion to Sarawak’s GDP by 2030, TM One and SDEC also aim to raise awareness and enable the digital transformation of private corporations and enterprises through emerging IR 4.0 technologies. This includes insights and access to TM One’s suite of next generation networking solutions, data centre and cloud services, smart services, 5G, cybersecurity and other digital solutions, which will enable better operational efficiency and innovation among industries. TM One is committed to grow Sarawak’s digital business ecosystem and will render its expertise and services to support SDEC’s role in six digital growth areas, namely: consultancy, innovation and entrepreneurship, digital infrastructure, technology services, digital economy projects, and research and product development. TM One will further drive digital innovation tailored to the needs of Sarawakians by providing connectivity to nine digital innovation hubs across Sarawak.
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