CYBERJAYA, 14 MARCH 2024 – TM via its Unifi Business segment, today unveiled its latest digital business offering called the e-Pharmacy Solution, a mobile application that enables e-prescriptions via teleconsultation for pharmacists and their walk-in patients.
Bundled with Unifi Business’ fixed broadband plans from 100Mbps up to 2Gbps, this offering in collaboration with Teleme Technologies, Malaysia’s leading telemedicine platform, includes access to over 500 licensed healthcare professionals for teleconsultation, e-prescriptions, customised Digital Signature, e-health articles and a repository for patients’ medical records.
Harnessing TM’s networks and its approximately 600 nationwide Unifi Business consultants, the offering aims to help pharmacists dispense essential medications and pharmaceutical services, especially among rural and underserved communities. Through e-prescriptions, these communities will be able to access prescribed medications seamlessly, enhancing adherence and improving health outcomes.
Launched by Minister of Communications YB Fahmi Fadzil, TM’s e-Pharmacy Solution aligns with the collaboration between the Malaysian Communications and Multimedia Commission (MCMC) and Malaysian Pharmacists Society (MPS) during the Persidangan PEDi MADANI, to accelerate the digitalisation of healthcare services, and bridge the urban-rural gap in equitable access to quality healthcare.
This offering is also eligible for the Government’s Geran Digital PMKS Madani (GDPM), ensuring pharmacists from the micro, small and medium enterprise segment (MSME) receive the support they need to embrace digitalisation and enable a more inclusive healthcare system for all Malaysians.
Amar Huzaimi Md Deris, TM’s Group CEO said, “TM is pleased to introduce its e-Pharmacy Solution which empowers pharmacists to provide quality healthcare services and medications to walk-in patients through teleconsultations and access to licensed medical professionals. By integrating connectivity and technologies into patient care, our e-Pharmacy Solution aims to support healthcare professionals and the Government in providing efficient and beneficial services for all Malaysians, especially among communities where healthcare access remains a challenge.
“This new offering also reflects TM’s continuous efforts towards becoming a Digital Powerhouse by 2030, leading industry growth through digitalisation and sustainability, and strengthening our digital ecosystem to benefit communities and businesses,” Amar explained.
Key Features of Unifi Business’ e-Pharmacy Solution
- Streamlined Prescription Processing: Walk-in patients receive e-prescriptions from teleconsultations with licensed medical professionals, which allows pharmacists to dispense the necessary medicines to these patients.
- Improved Patient Experience: Patients benefit from flexible access to essential prescribed medications, leading to better adherence and health outcomes, which is especially important among underserved or rural communities.
- Enhanced Medication Management: The application offers robust medication management tools, allowing pharmacists to monitor their inventory and send reminders to patients for medication refills.
- Secure Patient Management: The application prioritises patient privacy and data security, leveraging secure cloud infrastructure.
- Eligibility for Geran Digital PMKS Madani (GDPM): Eligible pharmacies will be entitled to claim Grant rebates up to 50% discounts off Unifi Business’ commercial package price for 12 months.
YOU MAY ALSO LIKE
TM and Scicom Form Strategic Partnership to Deliver World-Class, AI-Powered Customer Experience
Kuala Lumpur, 9 September 2025 – Telekom Malaysia Berhad (TM) and Scicom (MSC) Berhad (Scicom) have entered into a strategic partnership to elevate customer experience through artificial intelligence (AI)-driven innovation and operational excellence. The collaboration reflects TM’s commitment to delivering world-class customer engagement and taking its service standards to the next level. The partnership will bring together operational expertise and next-generation AI solutions, including conversational bots, predictive analytics, sentiment analysis, and intelligent routing. This will enable faster responses, higher resolution rates, and more seamless experiences for customers across all channels, including voice, chat, email, and social media. Amar Huzaimi Md Deris, Group Chief Executive Officer of TM said, “This partnership is a major step in TM’s journey to become a Digital Powerhouse by 2030, where delighting customers is a core pillar. By combining our strengths with Scicom’s, we will future-proof customer engagement through AI-driven innovation and a stronger collaborative ecosystem that will support TM’s long-term growth.” “For our B2C segment, Unifi customers will enjoy faster responses, higher resolution rates and a more seamless experience across every touchpoint. For our B2B segment, this partnership, together with the capabilities of our subsidiary VADS Business Process Sdn Bhd (VADS BP), strengthens TM’s ability to deliver AI-powered customer experience solutions for enterprise and government clients across Malaysia, reinforcing our role as a trusted enabler of digital services,” he continued. Dato’ Sri Leo Ariyanayakam, Group Chief Executive Officer of Scicom said, “This collaboration represents a defining moment for both companies. By combining TM’s nationwide scale with Scicom’s AI-driven platforms and BPO expertise, we are setting a new benchmark for customer management in Malaysia. Scicom’s technology stack, developed in-house over the years, underpins our ability to deliver intelligent automation, advanced analytics, and customer experience innovation at scale. We are confident that this partnership will deliver cost optimisation, higher levels of customer satisfaction, and new revenue streams, while advancing Malaysia’s standing in AI innovation for customer experience.”
Telecommunications operators continue to support home-based teaching and learning with free 30GB internet per month
Telcos also providing free WiFi connectivity for students at selected PPR communities and have extended operating hours of Pusat Internet Komuniti PETALING JAYA, 10 FEBRUARY 2021 – Telecommunications operators Celcom Axiata Berhad ("Celcom"), Digi Telecommunications Sdn Bhd ("Digi"), Maxis Berhad ("Maxis"), U Mobile Sdn Bhd ("U Mobile"), and Telekom Malaysia Berhad ("TM") through unifi Mobile, are continuously supporting the rakyat's learning needs with free 30GB Productivity Internet per month (free 1GB internet daily), for learning and productivity tools as well as for news website browsing until 30 April 2021. Since April 2020, all active Postpaid and Prepaid customers of the respective operators have been able to enjoy 30GB Productivity Internet per month, except for social media, gaming, video and music streaming, over and above customers' monthly data allocation from their existing plans. Customers are advised to refer to their respective operators for more information on how to access the daily free Internet offers and the list of services included. Furthermore, telco operators will continue to support the rakyat at selected People's Housing Projects (PPR) by providing free WiFi and extending operating hours of Pusat Internet Komuniti (PIK) during these challenging times. A total of 130 PPR and 54 PIK nationwide will focus on supporting students from B40 families with free connectivity that aims to facilitate Home-based Teaching and Learning (PdPR) due to the Movement Control Order (MCO). In addition to the free 30GB internet per month, the operators have also provided a special prepaid data pass for SPM and STPM students, as well as students in higher learning institutions. The prepaid data pass offers 15GB data per month for as low as RM20 per month and the passes are available for eligible students from 6 January 2021 until end of April 2021. The joint industry initiatives are part of its continuous relief efforts driven together with the Malaysian Communications and Multimedia Commission (MCMC), the Ministry of Communications and Multimedia as well as the Permai Aid Package as recently announced by the Prime Minister of Malaysia, YAB Tan Sri Muhyiddin Yassin. Telecommunication operators will also continue to offer free and unlimited access to a range of information-related apps and services to ensure Malaysians stay updated on the latest credible news on COVID-19. The list includes MySejahtera and MyTrace apps, and important health websites and hotlines such as the CPRC Hotline, Ministry of Health and World Health Organization websites, and more.
TM wins two (2) platinum awards at NACRA 2020
Bagged Platinum Excellence Award for Companies with RM2 billion to RM10 billion in Market Capitalisation and Platinum Award for Best Annual Report in Bahasa Malaysia. Telekom Malaysia Berhad (TM) continues its winning streak at the National Annual Corporate Report Awards (NACRA) 2020 when the Company walked away with two (2) Platinum awards at the awards presentation ceremony, held virtually in Kuala Lumpur, recently. TM bagged the Platinum Excellence Award for Companies with RM2 billion to RM10 billion in Market Capitalisation and this is the fifth (5th) time the Company clinched the most coveted award, after its win in 2014, 2013, 2011 and 2006, thus portraying its long history of exemplary corporate reporting. The other Platinum award that TM won at NACRA 2020 was the Special Awards – Best Annual Report in Bahasa Malaysia. Commenting on the win, Imri Mokhtar, Group Chief Executive Officer, TM, said: “We are both humbled and thrilled to be recognised once again at NACRA 2020. As a public listed company, we are committed to good shareholders’ communication to keep all our stakeholders well informed about the company. This underpins the foundation of corporate reporting; building trust, reputation and value whilst complying to Bursa Malaysia’s listing requirements. These awards are testament to our resolve to uphold a high level of corporate governance, transparency and disclosure of information as we work towards delivering higher value for our all stakeholders.” “On behalf of TM’s management team, I would like to take this opportunity to congratulate each and every Warga TM for their hard work and tireless efforts towards producing the Annual Report year after year; and especially for the 2019 edition. The ongoing Covid-19 pandemic proved not a hindrance to the team in delivering their best. This year also saw us conducting TM’s very first virtual Annual General Meeting (AGM). I am personally proud with these achievements and hope that this will give a boost for all of us to deliver even better in the future,” he added. The 2020 National Annual Corporate Report Awards (NACRA) was jointly organised by Bursa Malaysia Berhad (Bursa Malaysia), Malaysian Institute of Accountants (MIA) and The Malaysian Institute of Certified Public Accountants (MICPA). In its 30th year, NACRA 2020 continues to be a force for spurring continuing excellence and improvement in corporate reporting in Malaysia, in line with its evergreen theme, “Towards Accountability & Excellence”. Every year, NACRA guidelines are reviewed and enhanced to ensure that the standards and quality of the production of annual reports are in line with current requirements and the latest global developments. NACRA 2020 introduces a brand-new awards structure and assessment criteria that augments recognition to many more leading organisations and is aligned with global and integrated reporting framework (IRF) and best practices. It has become the benchmark, in which stakeholders associate with fair, transparent and informative corporate reporting. Earlier in 2020, NACRA introduced a new framework which integrates elements of sustainability and integrated reporting in line with evolving expectations.