02 Nov 2023
TM Integrity Day 2023 Emphasises “Uncompromising Integrity” as Cornerstone of Corporate Governance
KUALA LUMPUR, 2 November 2023 – TM reaffirms its commitment to integrity, corporate governance, and ethical business practices as it celebrates TM Integrity Day 2023 (TMID). This annual event serves as a platform to reinforce its core values among Warga TM, business partners and its supply chain ecosystem.
The theme ‘Uncompromising Integrity’ was chosen to underscore TM's dedication to upholding the highest standards of compliance and ethics in all aspects of its operations. Through these principles, TM continues to strengthen its corporate governance and culture of responsible business conduct.
The event featured a forum titled “Strengthening Integrity & Governance” with insights from Tan Sri Abu Kassim Bin Mohamed, Chairman of the Advisory Board of the National Centre for Financial Crime Prevention, and Datuk Dr. Anis Yusal Bin Yusoff, Director of the Centre for Leadership and Professional Development (UM Lead). The forum was moderated by Nik Azli Bin Abu Zahar, Group General Counsel of TM. In addition to the forum, various programmes were organised, including a theatre performance by Akademi Seni Budaya dan Warisan Kebangsaan (ASWARA).
Dato’ Zainal Abidin Bin Putih, Chairman of TM, emphasised in his launching speech, “High integrity and efficient governance form the bedrock of any organisation and are essential for building trust among stakeholders. Key principles such as transparency, accountability, fairness, and responsibility in delivering services to customers must be upheld to ensure the sustainability of the organisation.”
He added, “Beyond qualifications and skills, another essential attribute that every individual should possess is Integrity. The absence of these qualities will not only harm the individual but also have a detrimental impact on the company's performance and reputation”.
The event was broadcasted live to facilitate broader participation from Warga TM and TM’s business partners virtually. TM continues to foster a culture of integrity, accountability, and ethical conduct, ensuring a more sustainable future for all stakeholders.
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TM and Huawei collaborate to accelerate 5G commercialisation in Malaysia
Both parties exploring a working mechanism to cover spectrum, business case, ecosystem and key technologies towards empowering Digital Malaysia. Telekom Malaysia Berhad (TM) and Huawei Technologies (M) Sdn Bhd (Huawei) have recently signed a Memorandum of Understanding (MoU) to collaborate in accelerating 5G commercialisation in Malaysia as the country moves towards a Digital Nation. The MoU was signed by both companies at TM-Huawei Tech Summit held recently. Ir. Ts Azizi A. Hadi, Chief Network Officer, TM signed the MoU on behalf of TM while Mr. Zac Chow, Vice President Huawei Malaysia, represented Huawei at the signing ceremony. Commenting on the collaboration, Dato' Noor Kamarul Anuar, Group Chief Executive Officer, TM said, "It is an exciting development for us to collaborate with a global player like Huawei to accelerate the offering of 5G services to Malaysians. As a national telecommunications infrastructure provider of Malaysia's Digital Nation aspirations, 5G technology will complement our existing wired-based offerings, world class connectivity as well as digital infrastructure. It will enable us to deliver more innovative digital solutions to all our customers across various segments. TM via its innovative and comprehensive products and solutions will continue to lay the foundation for Industrial Revolution 4.0 and rolling out 5G nationwide - serving a more digital society and lifestyle, digital businesses and industry verticals, as well as digital Government. This collaboration augurs well for the accelerated deployment of future 5G network, applications and solutions for Malaysian homes, businesses and beyond, in line with our aspiration to power Digital Malaysia." Meanwhile, Michael Yuan, Chief Executive Officer of Huawei said: "TM and Huawei have been working hand-in-hand for 15 years. We have been working together to connect more people than ever before. We are now at the crossroads of digital transformation. Huawei will fully support TM's aspiration to power Digital Malaysia, and will work together with TM to building a better connected and intelligent Malaysia via 5G." Under the MoU, both parties intend to explore on collaborating by leveraging on each other's core expertise and capabilities to explore a working mechanism covering spectrum, business case, ecosystem and key technologies. This would include collaborating for a joint study on 5G spectrum and its evolution; possible joint development of new services concepts and business case of selected 5G use cases which include but not limited to Fixed Wireless Access (FWA), Smart Cities and Vehicle-to-Vehicle or Vehicle-to-Infrastructure (V2X); joint study in the areas of 5G Ecosystem Innovation; and explore future cooperation on full-fledged 5G end-to-end system. Through this collaboration, a joint working group will also be set up to identify areas of copper line services with the aim towards improving customer experience through FWA technology and/or services. "With this collaboration, we further strengthen our role as a national telecommunications infrastructure provider of Malaysia's Digital Nation aspirations, where TM has established the communications backbone of Malaysia with the widest connectivity and convergence network. As a responsible nation-builder, we will continue to serve as a strategic enabler of the National Fiberisation and Connectivity Plan (NFCP), backed by our solid infrastructure towards empowering Digital Malaysia" Dato' Noor Kamarul Anuar concluded.
TM SHOWCASES AI AND DIGITAL LEADERSHIP AT ASEAN AI SUMMIT 2025
KUALA LUMPUR, 13 AUGUST 2025 – TM underscored its leadership in driving the country’s AI and digital transformation at the ASEAN AI Summit 2025, showcasing intelligent infrastructure and real-world AI solutions powering sovereign AI, smart cities, and the digital economy. Over the two-day summit, TM demonstrated how its sovereign digital backbone, which includes nationwide fibre backhaul, Cloud Alpha Edge (CAE) and GPU-as-a-Service (GPUaaS), is enabling the next generation of secure, high-performance digital solutions. CAE delivers ultra-low latency cloud services hosted entirely in Malaysia, ensuring data residency, regulatory compliance, and operational resilience, while GPUaaS complements this with scalable AI compute power, allowing organisations to develop and deploy AI models without heavy upfront investment. Amar Huzaimi Md Deris, TM’s Group Chief Executive Officer, said, “As the country’s trusted digital partner, TM is building an inclusive, secure, and sovereign digital infrastructure for communities, organisations and the government sector, advancing both Malaysia and ASEAN’s collective digital transformation. “Beyond intelligent networks, sovereign cloud, and AI solutions, we are mobilising an AI-competent workforce and cultivating a collaborative ecosystem, central to our aspiration of becoming a Digital Powerhouse by 2030. These efforts are key to revitalising Malaysia’s innovation ecosystem and positioning it as ASEAN’s leading digital hub,” Amar added. Applauding Efforts to Strengthen Cloud and Digital Ecosystem The Summit also marked the launch of the National Cloud Computing Policy by Minister of Digital, YB Gobind Singh Deo. On this, Amar said, “TM applauds the Ministry’s efforts to strengthen Malaysia’s cloud and digital ecosystem. As the only Malaysian Cloud Service Provider under MyDIGITAL, we’re committed to building a future-ready cloud environment that accelerates Malaysia’s digital journey, enables the public sector to deliver better services, and supports organisations to grow securely and sustainably. “Through our cloud and digital arm, Credence, we offer secure, sovereign, locally hosted cloud and AI services, including Cloud Alpha Edge and GPU-as-a-Service. These services are housed in TM’s certified data centres across key business zones in Malaysia. By combining 5G, cloud, and AI, we’re providing the power and performance needed for next-generation applications, backed by global security and reliability standards,” Amar explained. From Infrastructure to Intelligence TM’s showcase at the Summit, themed the TM AI Park, highlighted how this sovereign digital backbone is already enabling real-time, data-driven services through impactful use cases: · Sustainability – Smart Urban Forestry uses AI, LiDAR and Digital Twin technology to help city councils monitor tree health, biomass and carbon stock—enabling smarter planning and carbon credit readiness. · Healthcare – eHealth Screening delivers contactless, AI-powered health assessments via camera, while PulseWise provides offline respiratory diagnostics for ambulances and rural clinics—bringing fast, accessible healthcare to the front lines. · Digital Lifestyles – LAILA, a lifestyle assistant, offers personalised nutrition, skin and self-care guidance using AI language and vision models. Edge Gaming leverages TM’s low-latency infrastructure for immersive entertainment and AR/VR training. · Productivity – AI Tourism Assistant generates personalised itineraries through a multilingual chatbot, while NeuraNote automates meeting transcription, summaries and sentiment analysis—boosting workplace efficiency. Beyond technology, TM showcased how it integrates inclusive digitalisation and AI into its community upliftment initiatives, such as the transformation of Kampung Mukut in Tioman Island with enhanced education, livelihoods, and essential services. TM’s Future Skills Programme also equips students nationwide with robotics, coding, real-time data logging and other tools that prepare them for digital futures. By driving these initiatives, TM is ensuring that AI and digital innovation deliver tangible benefits—uplifting communities, empowering organisations, and strengthening public services across Malaysia. To learn more about how TM’s intelligent infrastructure and sovereign AI platforms are shaping a smarter, safer, and more connected nation, visit www.tm.com.my.
STATEMENT FROM TM REGARDING NG MERS 999
KUALA LUMPUR, 20 November 2025 – Telekom Malaysia acknowledges that some Malaysians were unable to get through to 999 and experienced slower emergency response in the early phase of the NG MERS 999 migration. We understand the concerns this has created for individuals and families in moments of urgency, and rest assured we are treating every incident with the highest level of priority. Malaysia upgraded the 17-year-old MERS999 platform because it had reached its technical limits and could no longer support the country’s evolving emergency requirements. NG MERS 999 was introduced to enhance accessibility, strengthen multi-agency coordination, and align Malaysia with modern international emergency standards. Upon this migration, we saw a surge in call volume immediately. While the previous system averaged around 50,000 calls per day, the new NG MERS 999 received close to 70,000 calls per day. About 5% of the calls were genuine emergencies, with the rest being silent and prank calls. However, the number of actual emergency incidents remained unchanged, ranging at an average of 3,500 emergency reports despatched per day. This sudden spike affected system performance, and we have taken immediate measures to restore the service including increasing server capacity and optimising the servers’ configuration. Additional resources were also mobilised in the call centre to cope with the high-volume calls. We would like to emphasise that the 999-voice service remains and continues to operate as the primary channel for emergency assistance. SaveME999 mobile application serves as a complementary channel for reaching emergency services. Users can refer to published FAQ in https://999.gov.my website for installation and registration guide. TM is committed to ensure better services to the public and the nation. We have taken the proactive role to work with all five (5) emergency agencies (Kementerian Kesihatan, PDRM, BOMBA, Angkatan Pertahanan Awam, and APMM) to resolve the issues and ensure seamless end-to-end emergency services. We appeal to the members of the public to use the 999 service responsibly, as unnecessary or prank calls can prevent the reach of those who are truly in need of real emergencies. Reducing such misuse will greatly enhance the efficiency and responsiveness of the operations. TM remains fully committed to safeguarding Malaysia’s national emergency lifeline and we assure the public that it has always been our intent to deliver our best. Our teams are working around the clock to resolve these matters and to ensure that every Malaysian can get help quickly and reliably, whether through the 999 voice service or the digital channel.
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