Chief Commercial Officer, Consumer Strategy & Business

Shanti Jusnita Johari, 49, a Malaysian, holds a Bachelor of Engineering (Electronics) from Vanderbilt University, USA and a Masters of Business Administration (Strategic Management) from Universiti Teknologi Malaysia with Tampere University, Finland.

Shanti Jusnita was previously the Chief Marketing Officer of TM from 1 February 2021 and was responsible for the overall strategy, transformation and management of TM brand & marketing as well as customer experience and touchpoints before assuming her current position on 15 November 2023.

She started her career with TM in 1997 under the Corporate & Multinational Sales division, where she held roles in key account management, sales and product consultancy. She has more than 25 years’ experience in various strategy, commercial and operational roles in the telecommunication industry, mainly in areas of marketing, product management and sales for both consumer and enterprise market segments.