Our Sustainability Journey

Coral Malaysia Incubator | Pulau Bidong

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Our Sustainability Journey

Coral Malaysia Incubator | Pulau Bidong

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Our Sustainability Approach

At TM, our approach to sustainability is founded by our vision of making Life Easier for a Better Malaysia. We have also aligned our activities to the United Nation’s Sustainable Development Goals, or UN SDGs, so that we can play a role in providing action plans to address challenges that have been identified by the global community.


We continuously strengthen our commitment under the Economic, Environment and Social (EES) pillars. We create opportunities and aim for greater impacts through various programmes and initiatives for our diverse stakeholder groups, including communities. We embed our connectivity, technology and digital solutions to help build a sustainable Digital Nation.

Create Better Value for Malaysian and Beyond

We have always been at the forefront of delivering cutting edge technology in connecting Malaysians. We also realise the role that we play in the nation’s economic well-being. Our purpose is clear for each and every Warga TM – to always provide the best value in every product and service that we have to offer for the country, helping Malaysia achieve the aspiration of living in a digital economy.

We take great pride in maintaining our financial performance while bringing positive impacts to the environment and society. Our sustainability scoreboard for 2018 below indicates the key achievements we have attained thus far.



  • >90%
    Population of converged network coverage
  • >560,000 km
    Fibre-optic cables
  • >20
    Submarine cable systems
  • 77%
    unifi Mobile population coverage
  • >13,000
    unifi WiFi hotspots
  • >2.5 million
    Homes
  • 390,000
    SMEs unifi customers
  • >11,000
    Enterprise and Public Sectors
  • >500
    Malaysian & International Telcos, OTTs
  • >4,000
    4G LTE Sites
  • 10 Data Centres
    (including 2 world-class Tier 3 data centres)
  • >6,900
    active suppliers
  • >60%
    of working contracts awarded to Bumiputera vendors
  • 99.5%
    of customer complaints resolved within 15 days
  • 78%
    of customers interactions are digitised, against the 70% target

Creating a More Environmentally Sustainable Future

The future of TM, its people, and the following generations will depend on our current environmental consciousness. Over the years, as we continue to manage our operational carbon footprint, the focus remains on raising awareness and sensitising our stakeholders, including the community on the need to demonstrate environmental stewardship. It is part of our commitment to be here for you, to help preserve and conserve the world for future generations.

We take great pride in maintaining our financial performance while bringing positive impacts to the environment and society. Our sustainability scoreboard for 2018 below indicates the key achievements we have attained thus far.



  • 7.5%
    Decrease in carbon emissions*
  • GHG Emissions from Petrol & Diesel
    20% drop in divisional vehicle assignment within two (2) years
    7.5% drop in fuel consumption from vehicle fleet
    7.3% decrease in Scope 1 emissions
  • GHG Emissions from Electricity
    7.4% drop in energy consumption
    7.5% decrease in Scope 2 emissions
  • GHG Emissions from Air Travel
    13.7% decrease in Scope 3 emissions
  • GHG Emission from Waste Generated
    25% and 10% drop in solid and scheduled waste production, respectively
    25.6% decrease in waste-generated emissions
  • More than RM200K
    Invested in green awareness programmes
  • Over 6,500 corals propagated
    Since through Coral Malaysia Initiative since 2017
  • Over 9,000 kg
    of recyclable waste collected by the participating schools in Junior Environmental Leaders Series in 2019

Helping the Society and Building the Nation

We are a people-centric organisation – the success of our journey is supported by our dedicated workforce, loyal customers and local communities. Our business is built on this network of people. We believe that by giving back to society, we will be able to build a sustainable environment that benefits everyone. Therefore, it is our duty and obligation to empower the lives of our people and communities, and to prepare them for excellence in the digitalised future.

We take great pride in maintaining our financial performance while bringing positive impacts to the environment and society. Our sustainability scoreboard for 2018 below indicates the key achievements we have attained thus far.



Awards & Recognitions

Our efforts to make Life Easier for a Better Malaysia continues every year. And we are proud to receive unprecedented CSR awards and recognitions granted by numerous established bodies from across the region.



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