1.       HyppTV RUBY PACK

1.1. What is HyppTV Ruby Pack?

HyppTV Ruby Pack is a package that offers Streamyx subscribers a bundle of selected 10 Premium Chinese Channels and 1 Video On Demand (VOD) at a low price of RM30 per month. 

1.2. Who is eligible for this HyppTV Ruby Pack?

This pack is eligible to new and existing Streamyx subscribers.  

1.3. When will the HyppTV Pack be available?

The pack is available to eligible subscribers starting from 15th August 2013. 

1.4. How much is the price for this pack?

This pack is priced at RM30 per month for a minimum of twelve (12) months contract. 

1.5. How will you charge us?

1.       New Streamyx Subscribers

For new Streamyx Subscribers, you can opt-in anytime during your 30-days free viewing period. The 12 months contract will only begin after your 30 days Premium Channel free viewing period has ended.

2.       Existing Streamyx subscribers

2.1. For existing Streamyx subscribers who have never subscribed to any Premium Channels, an auto-recurring charge of RM30 will be reflected in your bill starting from the date of subscription. Please take note that by opting in to the HyppTV Ruby Pack, you will be subjected to a monthly recurring charge over a period of twelve (12) months. 

2.2. For existing Streamyx Subscriber with existing HyppTV Premium Channels subscriptions, the subscription to the HyppTV Ruby Pack will commence from the opt-in date for a period of twelve (12) months. The subscription to the existing Premium Channels that are included within HyppTV Ruby Pack will be automatically deleted once the subscriber has subscribed to HyppTV Ruby Pack. However, no rebates will be provided for the above mentioned subscribed Premium Channels. Please take note that by subscribing to HyppTV Ruby Pack, you will be subjected to a monthly recurring charge of RM30 over a period of 12 months.

1.6. How do I sign up / subscribe to this package?
You may subscribe to the package via any of the following methods:

1.       EPG purchase via Interactive application

Click ‘i' on your remote control to access interactive application / channel and choose HyppTV Packs and follow the instructions accordingly. 

2.       TMpoint

Visit selected TMpoint outlets currently in the Streamyx coverage areas. Please check www.tm.com.my   for the latest list of outlets.

3.       TM 100 Call Centre

You may call our TM Hotline number at 100 

4.       Resellers

TM’s appointed / authorized resellers via HyppTV Ruby Pack Promo subscription form. 

1.7. What are the channels offered in this package?

1. now International (Channel 155)
2. now Mango  (Channel 156)
3. now Hairun (Channel 157)
4. SCM Legend (Channel 131)
5. TVB8  (Channel 154)
6. STAR Chinese Channel (Channel 150)
7. Channel [V] Taiwan (Channel 152)
8. Screen RED (Channel 180)
9. SETI (Channel 153)
10.   Now Baogu (Channel 225)
11.   HyppGold (Video On Demand) 

TM reserves the rights to replace and add the number of HyppTV Premium Channels in this pack. Premium Channels under this pack are pre-determined and cannot be changed to other Premium Channels.

1.8. When will TM stop offering HyppTV Ruby Pack to Streamyx subscribes?

Currently, there is no end date for this package offering. However TM holds the right to stop offering this package at any date deemed necessary.

1.9. I have installed Streamyx, but I don’t have HyppTV. How can I subscribe and enjoy HyppTV Ruby Pack?

To enjoy the pack, you need to have your Set-Top-Box (STB) installed and activated. You may call TM Hotline number at 100 to set an appointment for installation.

1.10. When can I start enjoying HyppTV Ruby Pack?

You can start enjoying HyppTV Ruby Pack for a minimum period of 12 months starting from the 1st date you subscribe to the pack.

1.11. Can I select my own preferred Premium Channels under this pack?

No, only pre selected Premium Channels are offered for this pack. You may subscribe to other Premium Channels not included in the pack on ala carte basis. 

1.12. What about new Premium Channels launched after 15th August 2013? Will they be included in HyppTV Ruby Pack?

Newly launched channels may be added into the HyppTV Ruby Pack, if deemed suitable. TM reserves the right to replace and add the number of HyppTV Premium Channels in this package. Premium Channels under this promotion are pre-determined and cannot be changed to other Premium Channels.  

1.13. How do I subscribe to any future Premium Channel (s) not included in HyppTV Ruby Pack?

For any future Premium Channel (s) not included in HyppTV Ruby Pack, you need to purchase the channel(s) separately on ala carte basis. 

1.14. How can I find out more information about HyppTV Ruby Pack?

You will receive promotional newsletter via your Streamyx email, and you can also check for details from our HyppTV website. 

1.15. Is there any contract period for this pack?

Yes. A contract period of 12 months is applicable to this pack.

1.16. Can I terminate (unsubscribe) to this pack? If yes, how do I terminate?  

Yes. You can terminate your HyppTV Ruby Pack subscription via any of the following methods:

            1. TM 100 Call Centre

            You may call TM Hotline number at 100

            2. TMpoint

            You may visit any nearby TMpoint outlets.

1.17. Is there any penalty for early termination?

Yes. If you decide to terminate the subscription before the contract ends, early termination penalty shall apply i.e. RM30 multiply the number of remaining months and the amount will be charged as a lump sum to your bill.

1.18. How long does the termination take effect?

The termination takes automatically from the date of termination request.

1.19.  What happens after my 12 month contract has ended?

You may choose to continue to subscribe to HyppTV Ruby Pack or terminate the package at no penalty fee. Termination of the HyppTV Ruby Pack will only occur upon request from the subscriber via the methods mentioned in 1.17.  


SWAPPING/UPGRADE/DOWNGRADE FEE


Platinum Pack to Ruby Pack

1) f I am Platinum Pack subscriber, can i subscribe to Ruby Pack?
Yes, you can subscribe to Ruby Pack by swapping it from your Platinum Pack.

2) If yes, how do i go for it?
You need to call TM Hotline number at 100 and request for swapping from current Platinum Pack to Ruby Pack. 

3) Any charges for this swapping?
No swapping fee will be imposing from Platinum Pack to Ruby Pack.

4) Can i have subscribed to both my Platinum Pack together with Ruby Pack at the same time?
Yes, you can subscribe for both packages at the same time.


Sport Pack  to Ruby Pack

1) If I am Sport Pack subscriber, can i subscribe to Ruby Pack?
Yes, you can subscribe to Ruby Pack by swapping it from Sport Pack  

2) If yes, how do i go for it?
You need to call TM Hotline number at 100 and request for swapping from Sport Pack to Ruby Pack.

3) Any charges for this swapping?
Yes, RM5 swapping charges will be imposing. 

4) Can i subscribe to both, Sport Pack together with Ruby Pack at the same time?
Yes, you can subscribe to both Sport Pack & Ruby Pack at the same time.


Mega Pack To Ruby Pack

1) If I am Mega Pack subscriber, can i subscribe to Ruby Pack?
Yes, you can subscribe to Ruby Pack by downgrade it from your Mega Pack.  

2) If yes, how do i go for it?
You need to call TM Hotline number at 100 and request for downgrading from Mega Pack to Ruby Pack.

3) Any charges for this downgrade?
Yes, RM10 downgrade charges will be imposing from Mega Pack to Ruby Pack.                                                                               

4) Can i subscribe to both my Platinum Pack together with Mega Pack at the same time?
No, by subscribing to Mega Pack, all content from Ruby Pack are included in Mega Pack