1.       HyppTV PLATINUM PACK

1.1. What is HyppTV Platinum Pack?

HyppTV Platinum Pack is a package that offers Streamyx subscribers a bundle of selected 28 Premium Channels and 5 Video On Demand (VOD) at a low price of RM30 per month.

1.2. Who is eligible for this HyppTV Platinum Pack?
This pack is eligible to new and existing Streamyx subscribers.  

1.3. When will the HyppTV Pack be available?
The pack is available to eligible subscribers starting from 15th August 2013. 

1.4. How much is the price for this pack?
This pack is priced at RM30 per month for a minimum of twelve (12) months contract. 

1.5. How will you charge us?

1. New Streamyx Subscribers

For new Streamyx Subscribers, you can opt-in anytime during your 30-days free viewing period. The 12 months contract will only begin after your 30 days Premium Channel free viewing period has ended.

2. Existing Streamyx subscribers

2.1. For existing Streamyx subscribers who have never subscribed to any Premium Channels, an auto-recurring charge of RM30 will be reflected in your bill starting from the date of subscription. Please take note that by opting in to the HyppTV Platinum Pack, you will be subjected to a monthly recurring charge over a period of twelve (12) months.

2.2. For existing Streamyx Subscriber with existing HyppTV Premium Channels subscriptions, the subscription to the HyppTV Platinum Pack will commence from the opt-in date for a period of twelve (12) months. The subscription to the existing Premium Channels that are included within HyppTV Platinum Pack will be automatically deleted once the subscriber has subscribed to HyppTV Platinum Pack. However, no rebates will be provided for the above mentioned subscribed Premium Channels. Please take note that by subscribing to HyppTV Platinum Pack, you will be subjected to a monthly recurring charge of RM30 over a period of 12 months.

1.6. How do I sign up / subscribe to this package?

 You may subscribe to the package via any of the following methods:

1. EPG purchase via Interactive application

Click ‘i' on your remote control to access interactive application / channel, select HyppBuzz and select HyppTV Package and follow the instructions accordingly. 

2.  TMpoint

Visit selected TMpoint outlets currently in the Streamyx coverage areas. Please check www.tm.com.my for the latest list of outlets.

3. TM 100 Call Centre

You may call our TM Hotline number at 100.

4. Resellers

TM’s appointed / authorized resellers via HyppTV Platinum Pack Promo subscription form.


1.7. What are the channels offered in this package?

                                    1. 601 cHM HD                                  18. 613 Warner TV

                                    2. 503 Nat Geo Adventure HD   19. 305 UTV Bindass

                                    3. 612 Universal Channel HD       20. 306 Jaya Max

                                    4. 610 FOX Crime HD                      21. 412 Al-Jazeera

                                    5. 611 Syfy HD                                   22. 112 EMAS

                                    6. 623 Fashion TV HD                       23. 833 Fried Chillies

                                    7. 603 iConcerts HD                        24. 614 BBC Entertainment

                                    8. 602 MTV Live HD                         25. 561 Discovery Kids

                                    9. 552 Nick Jr.                                   26. 301 UTV Stars HD

                                    10. 420 The Capital HD                  27. 560 Kids Co

                                    11. 307 UTV Movies                        28. 308 Sony Max

                                    12. 115 MNC International           29. 302 Polimer

                                    13. 694 Nat Geo Music                  30. 821 Hypp Dino

                                    14. 553 Cbeebies                             31. 822 Hypp Animasi

                                    15. 501 BBC Knowledge                 32. 831 Hypp Variasi

                                    16. 620 BBC Lifestyle                       33. 832 Hypp Aksi

                                    17. 551 BabyFirst         

TM reserves the rights to replace and add the number of HyppTV Premium Channels in this pack. Premium Channels under this pack are pre-determined and cannot be changed to other Premium Channels.


1.8. When will TM stop offering HyppTV Platinum Pack to Streamyx subscribes?
Currently, there is no end date for this package offering. However TM holds the right to stop offering this package at any date deemed necessary.  

1.9. I have installed Streamyx, but I don’t have HyppTV. How can I subscribe and enjoy HyppTV Platinum Pack?
To enjoy the pack, you need to have your Set-Top-Box (STB) installed and activated. You may call TM Hotline number at 100 to set an appointment for installation.

1.10. When can I start enjoying HyppTV Platinum Pack?
You can start enjoying HyppTV Platinum Pack for a minimum period of 12 months starting from the 1st date you subscribe to the pack.

1.11. Can I select my own preferred Premium Channels under this pack?
No, only pre selected Premium Channels are offered for this pack. You may subscribe to other Premium Channels not included in the pack on ala carte basis. 

1.12. What about new Premium Channels launched after 15th August 2013? Will they be included in HyppTV Platinum Pack?
Newly launched channels may be added into the HyppTV Platinum Pack, if deemed suitable. TM reserves the right to replace and add the number of HyppTV Premium Channels in this package. Premium Channels under this promotion are pre-determined and cannot be changed to other Premium Channels.

1.13. How do I subscribe to any future Premium Channel (s) not included in HyppTV Platinum Pack?
For any future Premium Channel (s) not included in HyppTV Platinum Pack, you need to purchase the channel(s) separately on ala carte basis.

1.14. How can I find out more information about HyppTV Platinum Pack?
You will receive promotional newsletter via your Streamyx email, and you can also check for details from our HyppTV website. 

1.15. Is there any contract period for this pack?
Yes. A contract period of 12 months is applicable to this pack. 

1.16. Can I terminate (unsubscribe) to this pack? If yes, how do I terminate?  
Yes. You can terminate your HyppTV Platinum Pack subscription via any of the following methods:

            1. TM 100 Call Centre

            You may call TM Hotline number at 100.

            2. TMpoint

            You may visit any nearby TMpoint outlets.

1.17. Is there any penalty for early termination?
Yes. If you decide to terminate the subscription before the contract ends, early termination penalty shall apply i.e. RM30 multiply the number of remaining months and the amount will be charged as a lump sum to your bill.

1.18. How long does the termination take effect?
The termination takes automatically from the date of termination request.

1.19. What happens after my 12 month contract has ended?
You may choose to continue to subscribe to HyppTV Platinum Pack or terminate the package at no penalty fee. Termination of the HyppTV Platinum Pack will only occur upon request from the subscriber via the methods mentioned in 1.17.

SWAPPING/UPGRADE/DOWNGRADE FEE

Sport Pack  to Platinum Pack

1)  If I am Sport Pack subscriber, can i subscribe to Platinum Pack?
Yes, you can subscribe to Platinum Pack by swapping it from Sport Pack

2)  If yes, how do i go for it?
You need to call TM Hotline number at 100 and request for swapping from Sport Pack to Platinum Pack.

3)  Any charges for this swapping?
Yes, RM5 swapping charges will be imposing.

4)  Can i subscribe to both, Sport Pack together with Platinum Pack at the same time?
Yes, you can subscribe to both Sport Pack & Platinum Pack at the same time.

Mega Pack To Platinum Pack

1) If I am Mega Pack subscriber, can i subscribe to Platinum Pack?
Yes, you can subscribe to Platinum Pack by downgrade it from your Mega Pack.  

2) If yes, how do i go for it?
You need to call TM Hotline number at 100 and request for downgrading from Mega Pack to Platinum Pack.

3) Any charges for this downgrade?
Yes, RM10 downgrade charges will be imposing from Mega Pack to Platinum Pack. 

4) Can i subscribe to both my Platinum Pack together with Mega Pack at the same time?
No, by subscribing to Mega Pack, all content from Platinum Pack are included in Mega Pack

Ruby Pack to Platinum Pack

1) If I am Ruby Pack subscriber, can i subscribe to Platinum Pack?
Yes, you can subscribe to Platinum Pack by swapping it from Ruby Pack

2) If yes, how do i go for it?
You need to call TM Hotline number at 100 and request for swapping from Ruby Pack to Platinum Pack.

3) Any charges for this swapping?
Yes, RM5 swapping charges will be imposing.

4) Can i subscribe to both, Ruby Pack together with Platinum Pack at the same time?
Yes, you can subscribe to both Platinum Pack & Ruby Pack at the same time.