HyppTV PLATINUM PACK

1. What are the differences between new HyppTV Platinum Pack (launched 25th April 2013) & previous HyppTV Platinum Pack (launched 24th March 2012)?
We are revising and enhancing the existing HyppTV Platinum Pack with more content and high value for customer. New HyppTV Platinum consist of selected 28 Premium Channels and 5 Video On Demand (VOD) & previous HyppTV Platinum consist of selected 30 Premium Channels.

Subscription before 25 April 2013 Subscription on 25 April onwards
112 EMAS 112 EMAS
115 MNC International 115 MNC International
206 STAR Chinese Channel 301 UTV Stars HD
207 Channel [V] Taiwan 302 Polimer
208 TVB8 305 UTV Bindass
209 SETi 306 Jaya Max
226 SCM Legend 307 UTV Movies
227 Screen Red 308 Sony Max
305 UTV Bindass 412 Al-Jazeera
306 Jaya Max 420 The Capital HD
307 UTV Movies 501 BBC Knowledge
412 Al-Jazeera 503 Nat Geo Adventure HD
420 The Capital HD 551 BabyFirst
501 BBC Knowledge 552 Nick Jr
503 Nat Geo Adventure HD 553 CBeebies
551 BabyFirst 560 Kids Co
552 Nick Jr 561 Discovery Kids
553 CBeebies 601 CH M HD
601 CH M HD 602 MTV Live HD
602 MTV Live HD 603 iConcerts HD
603 iConcerts HD 604 Nat Geo Music
604 Nat Geo Music 610 Fox Crime HD
610 Fox Crime HD 611 Syfy HD
611 Syfy HD 612 Universal Channel HD
612 Universal Channel HD 613 Warner TV
613 Warner TV 614 BBC Entertainment
620 BBC Lifestyle 620 BBC Lifestyle
623 Fashion TV HD 623 Fashion TV HD
705 MUTV 821 Hypp Dino
710 Trace Sports HD 822 Hypp Animasi
  831 Hypp Variasi
  832 Hypp Aksi
  833 Fried Chillies

Existing HyppTV Platinum Pack (subscription before 25 April 2013) can maintain current subscription or swap to new HyppTV Platinum Pack (33 channels for RM30/month) at no swapping fee with a refreshed contract. To swap, kindly call TM UniFi Centre at 1300-88-1222.

2. What is HyppTV Platinum Pack?
HyppTV Platinum Pack is a package that offers UniFi VIP subscribers a bundle of selected 28 Premium Channels and 5 Video On Demand (VOD) at a low price of RM30 per month.

3. Who is eligible for this HyppTV Platinum Pack?
This pack is eligible to new and existing Unifi VIP subscribers.

4. When will the HyppTV Pack be available?
The pack is available to eligible subscribers starting from 25 April 2013.

5. How much is the price for this pack?
This pack is priced at RM30 per month for a minimum of twelve (12) months contract.

6. How will you charge us?
This pack is priced at RM30 per month for a minimum of twelve (12) months contract.

  1. New UniFi VIP Subscribers
    For new UniFi VIP Subscribers, you can opt-in anytime during your 30-days free viewing period. The 12 months contract will only begin after your 30 days Premium Channel free viewing period has ended.
  2. Existing Unifi VIP subscribers
    2.1. For existing Unifi VIP subscribers who have never subscribed to any Premium Channels, an auto-recurring charge of RM30 will be reflected in your bill starting from the date of subscription. Please take note that by opting in to the HyppTV Platinum Pack, you will be subjected to a monthly recurring charge over a period of twelve (12) months.
    2.2. For existing Unifi VIP Subscriber with existing HyppTV Premium Channels subscriptions, the subscription to the HyppTV Platinum Pack will commence from the opt-in date for a period of twelve (12) months. The subscription to the existing Premium Channels that are included within HyppTV Platinum Pack will be automatically deleted once the subscriber has subscribed to HyppTV Platinum Pack. However, no rebates will be provided for the above mentioned subscribed Premium Channels. Please take note that by subscribing to HyppTV Platinum Pack, you will be subjected to a monthly recurring charge of RM30 over a period of 12 months.

7. How do I sign up / subscribe to this package?
You may subscribe to the package via any of the following methods:

  1. EPG purchase via Interactive application
    Click ‘i' on your remote control to access interactive application / channel, select HyppBuzz and select HyppTV Package and follow the instructions accordingly.

  2. MyUniFi Portal
    Go to UniFi Self Care (http://occ.unifi.my) and login and follow the instructions accordingly.

  3. TMpoint
    Visit selected TMpoint outlets currently in the UniFi coverage areas. Please check  (www.tm.com.my) for the latest list of outlets.

  4. TM UniFi Centre
    You may call our TM UniFi Center at 1-300-88-1222.

  5. Resellers
    TM’s appointed / authorized resellers via HyppTV Platinum Pack Promo subscription form.

8. What are the channels offered in this package?

  1. 601 cHM HD
  2. 503 Nat Geo Adventure HD
  3. 612 Universal Channel HD
  4. 610 FOX Crime HD
  5. 611 Syfy HD
  6. 623 Fashion TV HD
  7. 603 iConcerts HD
  8. 602 MTV Live HD
  9. 552 Nick Jr.
  10. 420 The Capital HD
  11. 307 UTV Movies
  12. 115 MNC International
  13. 694 Nat Geo Music
  14. 553 Cbeebies
  15. 501 BBC Knowledge
  16. 620 BBC Lifestyle
  17. 551 BabyFirst
  18. 613 Warner TV
  19. 305 UTV Bindass
  20. 306 Jaya Max
  21. 412 Al-Jazeera
  22. 112 EMAS
  23. 833 Fried Chillies
  24. 614 BBC Entertainment
  25. 561 Discovery Kids
  26. 301 UTV Stars HD
  27. 560 Kids Co
  28. 308 Sony Max
  29. 302 Polimer
  30. 821 Hypp Dino
  31. 822 Hypp Animasi
  32. 831 Hypp Variasi
  33. 832 Hypp Aksi
TM reserves the rights to replace and add the number of HyppTV Premium Channels in this pack. Premium Channels under this pack are pre-determined and cannot be changed to other Premium Channels.

9. When will TM stop offering HyppTV Platinum Pack to Unifi VIP subscribes?
Currently, there is no end date for this package offering. However TM holds the right to stop offering this package at any date deemed necessary.

10.  I have installed UniFi, but I don’t have HyppTV. How can I subscribe and enjoy HyppTV Platinum Pack?
To enjoy the pack, you need to have your Set-Top-Box (STB) installed and activated. You may call TM UniFi Centre at 1300-88-1221 to set an appointment for installation.

11. When can I start enjoying HyppTV Platinum Pack?
You can start enjoying HyppTV Platinum Pack for a minimum period of 12 months starting from the 1st date you subscribe to the pack.

12. Can I select my own preferred Premium Channels under this pack?
No, only pre selected Premium Channels are offered for this pack. You may subscribe to other Premium Channels not included in the pack on ala carte basis.

13. What about new Premium Channels launched after 25 April 2013? Will they be included in HyppTV Platinum Pack?
Newly launched channels may be added into the HyppTV Platinum Pack, if deemed suitable. TM reserves the right to replace and add the number of HyppTV Premium Channels in this package. Premium Channels under this promotion are pre-determined and cannot be changed to other Premium Channels.

14. How do I subscribe to any future Premium Channel (s) not included in HyppTV Platinum Pack?
For any future Premium Channel (s) not included in HyppTV Platinum Pack, you need to purchase the channel(s) separately on ala carte basis.

15. How can I find out more information about HyppTV Platinum Pack?
You will receive promotional newsletter via your UniFi email, and you can also check for details from our HyppTV website.

16. Is there any contract period for this pack?
Yes. A contract period of 12 months is applicable to this pack.

16. Is there any contract period for this promotion?
Yes. A contract period of 12 months is applicable to this promotion package.

17. Can I terminate (unsubscribe) to this pack? If yes, how do I terminate?
Yes. You can terminate your HyppTV Platinum Pack subscription via any of the following methods:

  1. TM UniFi Centre
    You may call TM UniFi Centre at 1-300-88-1222.

  2. TMpoint
    You may visit any nearby TMpoint outlets.

18. Is there any penalty for early termination?
Yes. If you decide to terminate the subscription before the contract ends, early termination penalty shall apply i.e. RM30 multiply the number of remaining months and the amount will be charged as a lump sum to your bill.

19. How long does the termination take effect?
The termination takes automatically from the date of termination request.

20. What happens after my 12 month contract has ended?
You may choose to continue to subscribe to HyppTV Platinum Pack or terminate the package at no penalty fee. Termination of the HyppTV Platinum Pack will only occur upon request from the subscriber via the methods mentioned in item no 18.

 

SWAPPING/UPGRADE/DOWNGRADE FEE

Current Platinum Pack to New Platinum Pack

1) If I am current Platinum Pack subscriber, can i subscribe to new Platinum Pack?
Yes, you can subscribe to New Platinum Pack by upgrade it from your current Platinum Pack.

2) If yes, how do i go for it?
You need to call TM UniFi Centre at 1300-88-1222 and request for swapping from current Platinum Pack to new Platinum Pack.

3) Any charges for this swapping?
No swapping fee will be imposing from current Platinum Pack to new Platinum Pack.

4) Can i have subscribed to both my current Platinum Pack together with new Platinum Pack at the same time?
No, you can only subscribed either or at one time.

Sport Pack to New Platinum Pack

1) If I am Sport Pack subscriber, can i subscribe to New Platinum Pack?
Yes, you can subscribe to New Platinum Pack by swapping it from Sport Pack

2) If yes, how do i go for it?
You need to call TM UniFi Centre at 1300-88-1222 and request for swapping from Sport Pack to New Platinum Pack.

3) Any charges for this swapping?
Yes, RM5 swapping charges will be imposing.

4) Can i subscribe to both, Sport Pack together with New Platinum Pack at the same time?
Yes, you can subscribe to both Sport Pack & Ruby Pack at the same time.

Mega Pack To New Platinum Pack

 1) If I am Mega Pack subscriber, can i subscribe to New Platinum Pack?
Yes, you can subscribe to New Platinum Pack by downgrade it from your Mega Pack.

2) If yes, how do i go for it?
You need to call TM UniFi Centre at 1300-88-1222 and request for downgrading from Mega Pack to New Platinum Pack.

3) Any charges for this downgrade?
Yes, RM10 downgrade charges will be imposing from Mega Pack to New Platinum Pack.

4) Can i subscribe to both my New Platinum Pack together with Mega Pack at the same time?
No, by subscribing to Mega Pack, all content from New Platinum Pack are included in Mega Pack

Ruby Pack to New Platinum Pack

1) If I am Ruby Pack subscriber, can i subscribe to New Platinum Pack?
Yes, you can subscribe to New Platinum Pack by swapping it from Ruby Pack

2) If yes, how do i go for it?
You need to call TM UniFi Centre at 1300-88-1222 and request for swapping from Ruby Pack to New Platinum Pack.

3) Any charges for this swapping?
Yes, RM5 swapping charges will be imposing.

4) Can i subscribe to both, Ruby Pack together with New Platinum Pack at the same time?
Yes, you can subscribe to both New Platinum Pack & Ruby Pack at the same time.