1.       HyppTV MEGA PACK

1.1. What is HyppTV Mega Pack?

HyppTV Mega Pack is a package that offers Streamyx subscribers a bundle of selected 40 Premium Channels and 8 Video On Demand (VOD) at a low price of RM50 per month.

1.2. Who is eligible for this HyppTV Mega Pack?
This pack is eligible to new and existing Streamyx subscribers.  

1.3. When will the HyppTV Pack be available?
The pack is available to eligible subscribers starting from 15th August 2013. 

1.4. How much is the price for this pack?
This pack is priced at RM50 per month for a minimum of twelve (12) months contract.

1.5. How will you charge us?

1.       New Streamyx Subscribers

For new Streamyx Subscribers, you can opt-in anytime during your 30-days free viewing period. The 12 months contract will only begin after your 30 days Premium Channel free viewing period has ended.

2.       Existing Streamyx subscribers

2.1. For existing Streamyx subscribers who have never subscribed to any Premium Channels, an auto-recurring charge of RM50 will be reflected in your bill starting from the date of subscription. Please take note that by opting in to the HyppTV Mega Pack, you will be subjected to a monthly recurring charge over a period of twelve (12) months.

2.2. For existing Streamyx Subscriber with existing HyppTV Premium Channels subscriptions, the subscription to the HyppTV Mega Pack will commence from the opt-in date for a period of twelve (12) months. The subscription to the existing Premium Channels that are included within HyppTV Mega Pack will be automatically deleted once the subscriber has subscribed to HyppTV Mega Pack. However, no rebates will be provided for the above mentioned subscribed Premium Channels. Please take note that by subscribing to HyppTV Mega Pack, you will be subjected to a monthly recurring charge of RM50 over a period of 12 months.

1.6. How do I sign up / subscribe to this package?
You may subscribe to the package via any of the following methods: 

1.       EPG purchase via Interactive application
Click ‘i' on your remote control to access interactive application / channel, select HyppBuzz and select HyppTV Package and follow the instructions accordingly.

 2.       TMpoint
Visit selected TMpoint outlets currently in the Streamyx coverage areas. Please check www.tm.com.my for the latest list of outlets.

3.       TM 100 call centre
You may call our TM Hotline Number at 100.

4.       Resellers
TM’s appointed / authorized resellers via HyppTV Mega Pack Promo subscription form.

 1.7. What are the channels offered in this package?                                   

1.       601 cHM HD                       25. 613 Warner TV

2.       503 Nat Geo Adventure        26. 305 UTV Bindass

3.       612 Universal Channel HD    27. 306 Jaya Max

4.       610 FOX Crime HD             28. 412 Al-Jazeera

5.       611 Syfy HD                       29. 112 EMAS

6.       623 Fashion TV HD              30. 206 STAR Chinese Channel

7.       603 iConcerts HD                31. 614 BBC Entertainment

8.       602 MTV Live HD                32. 561 Discovery Kids

9.       552 Nick Jr.                         33. 301 UTV Stars HD

10.   420 The Capital HD              34. 560 Kids Co

11.   307 UTV Movies                  35. 308 SonyMax

12.   115 MNC International          36. 302 Polimer

13.   604 Nat Geo Music              37. 821 Hypp Dino

14.   553 Cbeebies                      38. 822 Hypp Animasi

15.   501 BBC Knowledge            39. 831 Hypp Variasi

16.   620 BBC Lifestyle                40. 832 Hypp Aksi

17.   551 BabyFirst                     41. 710 Trace Sports HD

18.   833 Fried Chillies                 42. 841 Hypp Xtreme HD          

19.   711 Outdoor Channel HD     43. 221 now Hairun

20.   201 now International           44. 205 now Mango

21.   226 SCM Legend                 45. 209 SETI

22.   208 TVB8                            46. 207 Channel [V] Taiwan

23.   227 Screen RED                  47. 842 Hypp Sports Academy

24.   812 HyppGold                     48. 225 now Baogu

TM reserves the rights to replace and add the number of HyppTV Premium Channels in this pack. Premium Channels under this pack are pre-determined and cannot be changed to other Premium Channels.

1.8. When will TM stop offering HyppTV Mega Pack to Streamyx subscribes?

Currently, there is no end date for this package offering. However TM holds the right to stop offering this package at any date deemed necessary.

1.9. I have installed Streamyx, but I don’t have HyppTV. How can I subscribe and enjoy HyppTV Mega Pack?

To enjoy the pack, you need to have your Set-Top-Box (STB) installed and activated. You may call TM hotline number at 100 to set an appointment for installation.

1.10. When can I start enjoying HyppTV Mega Pack?

You can start enjoying HyppTV Mega Pack for a minimum period of 12 months starting from the 1st date you subscribe to the pack.

1.11. Can I select my own preferred Premium Channels under this pack?

No, only pre selected Premium Channels are offered for this pack. You may subscribe to other Premium Channels not included in the pack on ala carte basis.

1.12. What about new Premium Channels launched after 15th August 2013? Will they be included in HyppTV Mega Pack?

Newly launched channels may be added into the HyppTV Mega Pack, if deemed suitable. TM reserves the right to replace and add the number of HyppTV Premium Channels in this package. Premium Channels under this promotion are pre-determined and cannot be changed to other Premium Channels.

1.13. How do I subscribe to any future Premium Channel (s) not included in HyppTV Mega Pack?

For any future Premium Channel (s) not included in HyppTV Mega Pack, you need to purchase the channel(s) separately on ala carte basis.

1.14. How can I find out more information about HyppTV Mega Pack?

You will receive promotional newsletter via your Streamyx email, and you can also check for details from our HyppTV website. 

1.15. Is there any contract period for this pack?

Yes. A contract period of 12 months is applicable to this pack.

1.16. Can I terminate (unsubscribe) to this pack? If yes, how do I terminate?  

Yes. You can terminate your HyppTV Mega Pack subscription via any of the following methods:

            1. TM 100 Call Centre

            You may call TM Hotline number at 100

            2. TMpoint

            You may visit any nearby TMpoint outlets.

1.17. Is there any penalty for early termination?

Yes. If you decide to terminate the subscription before the contract ends, early termination penalty shall apply i.e. RM50 multiply the number of remaining months and the amount will be charged as a lump sum to your bill.

1.18. How long does the termination take effect?

The termination takes automatically from the date of termination request.

1.19.  What happens after my 12 month contract has ended?

You may choose to continue to subscribe to HyppTV Mega Pack or terminate the package at no penalty fee. Termination of the HyppTV Mega Pack will only occur upon request from the subscriber via the methods mentioned in 1.17.

SWAPPING/DOWNGRADE/UPGRADE FEE

Platinum Pack to Mega Pack

1) f I am Platinum Pack subscriber, can i subscribe to Mega Pack?
Yes, you can subscribe to Mega Pack by upgrading from Platinum Pack

2) If yes, how do i go for it?
You need to call TM Hotline number at 100 and request for upgrade from Platinum Pack to Mega Pack.

3) Any charges for this swapping?
No swapping fee will be imposing from Platinum Pack to Mega Pack

4) Can i subscribe to both my Platinum Pack together with Mega Pack at the same time?
No, by subscribing to Mega Pack, all content from Platinum Pack are included in Mega Pack

Ruby Pack to Mega Pack

1) If I am Ruby Pack subscriber, can i subscribe to Mega Pack?
Yes, you can subscribe to Mega Pack by upgrade it from your Ruby Pack

2) If yes, how do i go for it?
You need to call TM Hotline number at 100 and request for upgrading from Ruby Pack to Mega Pack.

3) Any charges for this upgrading?
No swapping fee will be imposing from Ruby Pack to Mega Pack.

4) Can i subscribe to both, Ruby Pack together Mega Pack at the same time?
No, by subscribing to Mega Pack, all content from Ruby Pack are included in Mega Pack

 

Sport Pack to Mega Pack

1) If I am Sport Pack subscriber, can i subscribe to Mega Pack?
Yes, you can subscribe to Mega Pack by upgrade it from your Sport Pack

2) If yes, how do i go for it?
You need to call TM UniFi Hotline number at 100 and request for upgrading from Sport Pack to Mega Pack.

3) Any charges for this upgrading?
No swapping fee will be imposing from Sport Pack to Mega Pack.

4) Can i subscribe to both, Sport Pack together Mega Pack at the same time?
Yes, you can subscribe to both Sport Pack & Mega Pack at the same time.