TERMS & CONDITIONS FOR SUBSCRIPTION OF HYPPTV ON STREAMYX (“HYPPTV ON STREAMYX”)
(for new and existing Streamyx Service Customers)

PLEASE READ THE FOLLOWING TERMS AND CONDITIONS CAREFULLY BEFORE YOU SIGN UP FOR THE HYPPTV ON STREAMYX. BY INDICATING YOUR ACCEPTANCE OF THE TERMS AND CONDITIONS CONTAINED HEREOF, YOU ARE DEEMED TO ACKNOWLEDGE AND AGREE TO BE BOUND BY ALL THE FOLLOWING TERMS AND CONDITIONS FOR THE SUBSCRIPTION AND USE OF THE HYPPTV ON STREAMYX  PROVIDED BY TELEKOM MALAYSIA BERHAD OR ANY OF ITS SUBSIDIARY OR AFFILIATE (“TM”). TM RESERVES THE RIGHT TO UPDATE OR REVISE THESE TERMS AND CONDITIONS FROM TIME TO TIME IF UPDATING OR REVISION IS REASONABLY NECESSARY OR SPECIFICALLY, IF UPDATING OR REVISION IS NECESSARY IN THE INTEREST OF AND FOR ENSURING A FAIR LEVEL OF AVAILABILITY OF THE HYPPTV ON STREAMYX TO A MAJORITY OF TM’S SUBSCRIBERS. TM MAY GIVE NOTICE OF AMENDMENT TO THE CUSTOMER IN SUCH MANNER AS TM DEEMS NECESSARY AND APPROPRIATE. CONTINUATION IN THE ACCESS OR USE OF THE HYPPTV ON STREAMYX SIGNIFIES ACCEPTANCE OF THE CHANGES TO THESE TERMS AND CONDITIONS.


The terms and conditions herein shall be read together with the Application Form Terms and Conditions/ the General Terms and Conditions of the Streamyx Service subscribed by the Customer. Where the context so permits, reference to “Streamyx Service” or “Services” referred to under the Application Form Terms and Conditions/ the General Terms and Conditions of the Streamyx Service shall also include the HYPPTV ON STREAMYX. By subscribing to the HYPPTV ON STREAMYX, Customer shall be deemed  to have read, understood and accepted to be bound by the terms and conditions herein and the Application Form Terms and Conditions/ the General Terms and Conditions of the Streamyx Service. In the event of inconsistencies between any of the provision of the Application Form Terms and Conditions/ the General Terms and Conditions of the Streamyx Service, the terms and conditions herein shall prevail to the extent of any inconsistency.

HYPPTVON STREAMYX – Description, Eligibility

i. HYPPTV ON STREAMYX is a subscription-based internet protocol television service owned and operated by TM providing amongst others, IPTV channels, video-on-demand (VOD) programming and interactive content and delivered through high speed internet broadband. It is offered as an add-on service to the Streamyx Service subscribed by the Customer.

ii. HYPPTV ON STREAMYX is only available for existing or new subscribers/customers of TM Streamyx Service (4 Mbps add-on HYPPTV ON STREAMYX or 8Mbps).

iii. HYPPTV ON STREAMYX offers 17 Channels (17 Free Basic Channel) for 8Mbps subscribers.  Notwithstanding anything to the contrary, TM has the sole discretion to revise the offerings for the HYPPTV ON STREAMYX at any time during the Customer’s subscription thereof. Free to Air (FTA) channels are provided at no charge. All live TV functionalities (such as Catch Up TV, TSTV, Reminder, etc)  and listed interactive services as may be made available by TM from time to time together with the Customer’s subscription of HYPPTV ON STREAMYX shall either be at no additional charge or subject to fee as  shall be determined and prescribed by TM from time to time. 

iv. Customer understands that the availability of Video on Demand (VODs) and current or upcoming Premium Channels shall be dependable on the licensed rights granted by the content providers.

v. Subject to TM’s consideration, Customer may enjoy free viewing of HYPPTV ON STREAMYX after order completion for a limited period as solely determined by TM from time to time, subject always to the installation type of the Set-up-Box (STB) selected by the Customer.


Minimum Subscription Period,  Commencement ; Early Termination Charges

i. Minimum Subscription Period

a. HYPPTV ON STREAMYX-  by Customer who subscribed for the 8.0Mbps Streamyx Service package, the minimum subscription period is twenty-four (24) months  commencing from date of its service activation.;

b. HYPPTV ON STREAMYX- by Customer who subscribed for the 4.0Mbps add-on Streamyx Service package, the minimum subscription period is twelve (12) months commencing from date of its service activation;

c. HYPPTV  Pack – Minimum subscription period is 12 months.


ii. Commencement of Subscription

a. HYPPTV ON STREAMYX for existing Streamyx 4 Mbps add-on HyppTV & 8 Mbps Customer, the commencement of the service activation shall be after order completed;

b. HYPPTV ON STREAMYX for new Streamyx 4 Mbps add-on HyppTV & 8 Mbps Customer, the commencement of the service activation shall be 24 hours after the date of the installation and service activation of the Streamyx Service.

 

iii. Early Termination Charges.

Where the HYPPV ON STREAMYX is terminated prior to the expiry of the relevant Minimum Subscription Period, Customer agrees to pay TM agreed liquidated damages as follows:

RM500.00 for HYPPTV ON STREAMYX with 8.0Mbps Streamyx Service package;

RM300.00 for HYPPTV ON STREAMYX and RM350.00 Admin Fee for 4.0Mbps Streamyx Service package regardless of the number of months or period remaining;

HyppTV Pack: Remaining months x pack monthly charges.


3. Charges

Monthly Subscription Charges for the HYPPTV ON STREAMYX shall be as follows:
8.0Mbps with HyppTV: RM160
4.0Mbps with HyppTV: RM140 + HYPPTV Pack Price


4
.   Premium Channels

i. Subscription by Customer of additional Premium Channels shall be subject to a one(1) month minimum subscription period and any subscription fee already paid for subscribed additional Premium Channels shall not be refunded upon Customer’s termination thereof or where Customer upgrades or downgrades its Streamyx Service.

ii. Where the start date of any subscription of additional Premium Channels or other services falls within any day in a month, Customer will be charged on pro-rated amount of subscription fee commencing from the start date until the last day of the month plus one(1) month subscription fee for the following month. All subscription fee shall be reflected in Customer’s bill for the Streamyx Service.     

iii. Where Customer terminates its subscription of the HYPPTV ON STREAMYX or, where it is suspended or terminated for any reason whatsoever, Customer is required to submit a new application if it decides to re-subscribe the HYPPTVOS.

iv. Subscription or termination of additional Premium Channels or other services offered under the HYPPTV ON STREAMYX may only be done by Customer via TMpoint outlet.

 

5.   Termination

i. Without prejudice to any other rights of TM, Customer acknowledges that TM may, at its absolute discretion, suspend the availability of or terminate the HYPPTV ON STREAMYX and/or place the Customer on TM’s blacklist in the event of failure by Customer to pay any outstanding amount for the HYPPTV ON STREAMYX  or the Streamyx Service, for failure by Customer to pay any outstanding amount of subscription fee or charges for any of TM’s or its affiliates’ other services and subscribed by Customer or if the Streamyx Service is terminated for any reason whatsoever.

ii. For the avoidance of doubt, termination of the Streamyx Service for any reason whatsoever shall automatically terminate the HYPPTV ON STREAMYX.

iii. Where Customer terminates the subscription of the HYPPTV ON STREAMYX or, where it is suspended or terminated for any reason whatsoever, Customer is required to submit a new application if it decides to re-subscribe the HYPPTV ON STREAMYX.

iv. Termination of HYPPTV ON STREAMYX may be made at any time via TM Call Center 100 or at any TMpoint outlet.

 

6.     Installation and Activation

i. TM will provide sufficient materials to enable the connection of the HYPPTV ON STREAMYX subject however that for internal wiring beyond TM’s standard installation guidelines or other modification to Customer’s premises/installation address, Customer shall bear any additional charges associated with such requirement.

ii. Any cancellation or deferment of installation appointment by the Customer once appointment is fixed including deferment or cancellation when TM’s installation team is already at Customer’s premises/installation address shall be subject to a charge at such reasonable sum as shall be determined by TM. Re-appointment for purpose of installation shall thereafter be subject to available time and date as may be determined by TM.

iii. Customer agrees that upon its acceptance of installation, all equipment supplied by TM shall be deemed to have been accepted as in good working condition and the HYPPTV ON STREAMYX shall be activated for use by Customer.

iv. For the existing Streamyx Customer, they will have to choose on either to collect the STB at any nearest TM Point, or request TM to courier the STB, or to request TM Installer to  bring and install the STB, subject to the charges as stated in the Application Form or such other rates as shall be determined by TM from time to time.

 

7. Service Assurance

i. All services and information displayed at HYPPTV ON STREAMYX EPG are correct at the point of viewing by Customer but services and information may change from time to time.

ii. Customer may contact TM Call Center 100 or at any TMpoint outlet for any enquiry, complaint, problems and feedback on the HYPPTV ON STREAMYX.

 

8. Equipment/CPE/STB

i.    Customer shall be responsible for the safety/security and condition of any equipment/CPEs/STB provided by TM for the HYPPTV ON STREAMYX.

ii.    Customer shall bear the cost for replacement of any faulty / damaged equipment/CPE/STB due to damaged or faulty equipment/CPE/STB beyond its warranty period.

iii.   Customer shall be responsible for ensuring that all its equipment including personal computer and television and/or mobile devices or systems connected to the equipment/CPE/STB supplied by TM meets the minimum requirements as may be stipulated by TM and that they are compatible, properly functional and inter-operable with the equipment/CPE/STB supplied by TM.

iv.  STB provided by TM is subject to a one (1) year warranty period for manufacturing fault/defect only. TM’s liability herein and Customer’s sole and exclusive remedy shall be limited to labour, repair and material cost and shall not cON any repair or replacement and associated cost as a result of fault or negligence on the part of the Customer or any third party. In any case of fault, Customer needs to report such fault at TM Call Center 100 or at any TMpoint outlet. Any TM’s equipment or STB’s replacement or repair needed due to act, negligence or default of Customer or any third party shall be at Customer’s cost.

v.    For any faulty STB, TM authorized service agent shall replace with a new set up box on a . 1 to 1 replacement and warranty period shall be deemed to have commenced from date of installation of initial STB. Upon the expiry of  the warranty period, for any faulty STB or other equipment/CPE, Customer is to bear the associated cost thereof  and warranty period for newly purchased STB shall commence from date of Customer’s purchase thereof.

 vi.    Any un-authorized repair, modification on the STB or any TM’s equipment by Customer or any third party other that TM’s authorized service agent shall cause any warranty to be void.

 vii.    No warranty shall be applicable for supplied remote control. Customer may purchase any faulty remote control at nearest TM’s outlet at prevailing rate.


9. Security

i. Customer must not disclose any personal information like username, password, PIN number, account number, IC no and any other confidential information to any third parties.

ii. Customer shall notify TM immediately in the event of any unauthorized disclosure or use of any personal confidential information.

iii. Until TM is notified in writing or in such other manner as shall be reasonably acceptable to TM and/or for 7 working days thereafter (or such other period as informed by TM ) for TM to remedy the situation, Customer shall be fully responsible for any and all consequences arising out of the unauthorized use of the HYPPTV ON STREAMYX.


10. Complying with Laws and Content

Access and use of the HYPPTV ON STREAMYX shall be subject to Customer’s compliance with all terms and conditions of the HYPPTV ON STREAMYX applicable website, applicable laws and regulations. Customer acknowledges that TM does not and cannot in any practical way supervise, edit or control the content and form of any information or data accessed by the Customer through the HYPPTV ON STREAMYX. TM does not guarantee nor provide any warranties whatsoever that the HYPPTV ON STREAMYX or any information or data accessed by the Customer through the HYPPTV ON STREAMYX will not be offensive, obscene, upsetting, seditious or defamatory to the Customer. The Customer shall exercise discretion when using the HYPPTV ON STREAMYX  at all times and TM shall not be held responsible and hereby disclaim any and all liabilities whatsoever with regard to any information or content accessed through the HYPPTV ON STREAMYX.