13.0sen per share
Total Dividend Payout
TOTAL DIVIDEND PAYOUT
(13.0 sen per share)
total customers nationwide
International Telcos, OTT, hyperscalers
›900,000km fibre cables globally including:
›650,000km domestic fibre cables
›320,000km submarine cables with
FTSE4Good Bursa Malaysia:
4 out of 4 stars rating
Among top 25% of Malaysian public listed companies on FTSE4Good Bursa Malaysia
8% reduction of overall GHG emission
36%women on Board
31%women in Management
… guided by our TM Compass
unifi continues serving customers with the best broadband services in the market, maintaining its leadership as the best broadband service provider in Malaysia. As an enabler of the ‘Digital Malaysia Powered by TM’, unifi has a unique role in ensuring that all Malaysians are able to enjoy the benefits of broadband everywhere. In moving towards a digital and creative-led economy, it is imperative that Malaysia scales up to higher broadband speeds to enable the endless possibilities that technology can bring. unifi is here to lead the charge in driving a Digital Malaysia by providing reliable high-speed broadband services at affordable prices and the best value in the country.
TM One provides end-to-end managed services and digital solutions to organisations in the enterprise and public sector segments. Our services run across our robust and secured digital connectivity and digital infrastructure that is extensive and reliable, boosted with the capacity and expertise to support and cater to all industry verticals. TM One’s own AI-powered hyperscaled cloud services, α Edge cloud, is positioned as the intelligent industry cloud platform. TM One is also committed to building digital trust and cybersecurity resiliency with its CYDEC solutions. With these capabilities, we help our customers in taking their transformation forward. For the enterprise sector, we support and accelerate the digital journey of our customers by scaling up their digital infrastructure. While for the public sector, we empower the Government agencies and institutions in achieving the aspirations of MyDIGITAL.
TM Wholesale’s focus encompasses domestic wholesale and international business, offering an extensive range of core connectivity and digital infrastructure solutions to customers worldwide. For the Malaysian market, TM Wholesale strives to become the trusted wholesale infrastructure provider and 5G enabler through its end-to-end customised wholesale data, connectivity and platform solutions. TM Wholesale continues to enrich the digital ecosystem in complementing Malaysia’s digital blueprint aspiration with its vast and unparalleled infrastructure of over 650,000 km fibre-optic cables and more than 3.0 million broadband access ports. In the international market, TM Wholesale aims to position Malaysia as a bespoke digital hub for the ASEAN region by expanding its digital infrastructure and solutions through comprehensive partnership ecosystems with hyperscalers and global service providers worldwide.
GHCM partners with business units and leaders to drive organizational and people transformation that creates sustainable impact and realizes our Digital Malaysia aspirations. This is done through future-proofing our organisation, continually equipping our people with the right skill sets and winning behaviours, reinforcing the agile way of working and reshaping our workforce into a stronger execution engine that perform and transform. We strive to maintain an energising working environment and work culture that keep our employees highly engaged and motivated. The goal is to bring out the best of the employees, driven by a higher sense of purpose and unified objective to deliver ‘Life and Business Made Easier’ for all Malaysians.
As the backbone of the Group, GNT is responsible for the planning, building, operating and maintenance of the TM network infrastructure, delivering critical connectivity to customers. GNT's core focus is Connectivity Excellence. This means continuously improving operational efficiency for better service quality, as well as modernising the network infrastructure to meet future demands. GNT aligns the overall network modernisation strategy with the New TM Compass, which contributes to growth for all business units. It also continues to optimise costs for network/technology investment and network operations and maintenance. By taking care of our critical network, GNT plays a central role in our ability to create stakeholder value.
›900,000km fibre cables globally including:
›650,000km domestic fibre cables
›320,000km submarine cables with ≈30 submarine cable systems
5.77million fiberised households in 2021
800Mbps internet speed delivered
›1,183,890new service installations and1,058,235 network ports deployed in 2021 (record-breaking)
Group IT & Digital (GITD) catalyses the Group’s digitalisation agenda and creates greater stakeholder value. GITD focuses on creating a future-proof organisation through two (2) methods - Automation & Digitalisation and Digital Hybrid Workplace. Through innovative technological solutions, GITD helps the Group improve process efficiencies, generate higher revenue, optimise cost savings and, more importantly, make life easier for our customers and people. Additionally, GITD’s IT Transformation Plan has enabled TM to be among the 25% of communication service providers in Malaysia developing programmes to participate in digital ecosystems, thus giving us a head start on the competition. GITD continues to make commendable progress in cost optimisation, future-proofing the business and charting the path for TM to transform into a human-centred technology company.
RM14.7million in operational savings, exceeding the target by 245%
RM1.2million costs saved annually through the consolidation of multiple tools/applications into a single platform to create a Digital Hybrid Workplace under Hijrah project
41Robotic Process Automation (RPAs) deployed in 2021, with 132,000 annual work hours off-loaded
109ISO Certifications obtained in strategic knowledge areas
GIS is responsible for protecting TM information security assets against cybersecurity threats and vulnerabilities, to which the organisation’s attack surface may be exposed and constitute information risk. GIS ensures that the Group’s security objectives are consistently met and cyber risks are effectively mitigated, thus contributing to the business continuity, operational efficiency and cost-effectiveness. GIS is always proactive and aligns with high cybersecurity standards in protecting data privacy and security. Through GIS, we are able to provide a more secure customer and stakeholder experience.
Received Payment Card Industry Data Security Standards (PCI DSS)certifications for TM Payment Gateway (PG) System, with ongoing assessment for TM One Cloud Alpha Edge (CAE)
165systems/applications with 4,451 assets have been onboarded in Centralised Vulnerability Assessment System (CVAS)
302employees reached through cybersecurity webinars, targeted at Senior Management and Secretaries
1,000IP addresses underwent security assessments and penetration testing
64%premises reached with fibre internet access by the end 2022
92.2%customer complaints resolved within five (5) days
735cybersecurity incidents resolved/handled
reduction of GHG emission
reduction of scheduled waste
reduction of Scope 1 emission
reduction of Air-Travel Emissions
reduction of Scope 2 emission
total payment to local suppliers
women in Board
Average 30hours training per employee
women in Management
Organisational Anti-Corruption Plan (OACP) action plan completion
Anti-Bribery Management System (ABMS) certification
operations effectively assessed and managed for corruption risks
misconduct/malpractice reports resolved
As at 31 December 2021, TM has adopted 44 recommended practices in the MCCG. The CG Overview Statement is to be read together with the Corporate Governance Report (CG Report) 2021 which further elaborates on how the Practices of the MCCG are applied, as well as the departures and alternative measures adopted for the financial year 2021 and up to the date of the statements.