Facts at a Glance
At TM, we have the responsibility to fulfil multiple roles as a business, as a key enabler or driver of national initiatives, as an industry thought leader, and also as a responsible corporate citizen. In managing and delivering on these roles, we are mindful of our strategic purpose and our overall objective, which is to create value for all our stakeholders.
Our financial and non-financial performance therefore include tangible and non-tangible benefits and all the essential elements to achieve our long-term business goals.
Malaysia’s Convergence Champion – Connecting and serving the nation since 1946
Small and Medium Enterprises (SMEs)
Enterprise and Public Sector customers
Domestic and International carriers and service providers
Enabled by our Convergence Network
> 540,000 km
> 246,000 km
> 20 submarine cable systems
women in management role
Group Operating Revenue
Total Return to Shareholders
Total Interim Cash Dividend Payout
Strategy at a Glance
“To make life and business easier, for a better Malaysia”
“Delivering customer experience excellence through converged and digital services towards a “New TM”
DIGITAL NATION GOAL
The “New TM” will contribute to Malaysia as a developed and digital nation, enabled by connectivity that underpins all digital infrastructure and applications in the country
Empowering citizens with the right skills and culture to live and thrive in a digital world and thereby improving their quality of life
Acceleration of the digitisation of core processes across all priority sectors and promoting the ICT sector growth as an independent economic engine
Digitisation of government operations and services facing citizens and businesses in order to improve efficiency, productivity and experience
Geographic Information System
THE PHYSICAL FIXED AND WIRELESS INFRASTRUCTURE THAT UNDERPINS ALL OTHER DIGITAL INFRASTRUCTURE AND SERVICES
Our strategic journey towards sustainable value creation continues by transforming into “New TM” – a customer centric organisation that enables the Digital Nation
KEY FOCUS AREAS 2019-2021
Customer Centric Organisation
Customer experience excellence as top priority and main objective in our business operations
Delivering converged services and create more value for customers
Simple and Digital
Digitise customer experience, simplifying products and internal processes for faster go-to-market
LEAN AND LOWER COST
Optimise costs significantly with leaner operating models
INTEGRATED NETWORK INFRASTRUCTURE & DIGITAL PLATFORMS
Making targeted investments in our network infrastructure to expand coverage and improve customer experience
Nurture and develop talents among our people through capability-building and embracing new ways of working
In the near and immediate term, we have identified initiatives towards realising “New TM” via PIP2019-2021, guided by four (4) drivers that will improve our business performance.
PERFORMANCE IMPROVEMENT PROGRAMME 2019-2021 (PIP2019-2021)
REVENUE PRESERVATION AND UPLIFT
Defend, then grow our revenue via strategic business initiatives for unifi, TM ONE and TM GLOBAL.
Optimising costs by improving our network, IT and maintenance efficiency through process simplification and eliminating redundancies.
IMPROVED CASH FLOW
Prioritise CAPEX spending through sweating of assets, targeted investments and efficient portfolio management.
Achieve next levels of productivity through digitisation and simplification, cultivating new ways of working and transforming into an agile and lean organisation.
OUR BUSINESS MODEL
We operate through our customer clusters of unifi, TM ONE and TM GLOBAL supported by centralised technology professionals and corporate functions.
Support Business and Corporate Functions
Value Creation for Shareholders and Supporting Nation Building
Group Digital Centre
Group IT & Network Technology (IT&NT)
TM’S VALUE CREATION MODEL
We believe our strategy will result in sustainable and long-term value for all stakeholders, as well to deliver on our vision and mission.
To Make Life Easier,
for a Better Malaysia
TM’s Value Creation Model is designed to create sustainable and long-term value for all stakeholders to deliver on our vision