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TM Rewards

Pay and get great rewards! TM Rewards is our way of thanking our customers. Accumulate points and redeem them for rebates, shopping vouchers or merchandise.

 

Privacy Policy

Telekom Malaysia Berhad, its divisions and subsidiaries (collectively referred to herein as "TM," "we", "us" or "our"), are committed in protecting the Members’ personal information in accordance with all applicable laws, rules and regulations currently in force. This Privacy Policy applies to the collection, storage, use, disclosure, protection and accuracy of Member’s personal information collected by and under the reasonable control of TM. The term “personal information” means any information of an individual which the person can be directly or indirectly identified and may include name, passport or identity card number, telephone number or photograph.

This Privacy Policy describes on what information is gathered, how this information is used and stored, who the information will be shared with, how Members can opt out of the Programme mailings and how Members can modify their personal information held by the Programme and any other changes that have been amended from time to time.

The Members’ personal information will be used by TM to provide services relating to the Programme including to administer the Programme, to manage and update the Members’ reward Points and balances, to market, manage and process member redemptions, including the issuance of reward tickets, vouchers, products and services, to invoice the member, Partners’ and/or Suppliers’ accounts as appropriate, to communicate information to the member, Partners and/or Suppliers, to understand and analyze members’ responses, needs and preferences and to develop, enhance, market and/or provide products and services to meet those needs. This personal information from the database will also be used by TM for marketing promotions, contests, planning, product development and market research related to the Programme.

TM will use this personal information from time to time to promote additional products, services, rewards and special offers from the Partners and/or Suppliers related to the Programme. As Partners and/or Suppliers forms part of the loyalty programme scheme, subject to Members’ consent, information about members may be disclosed to the respective Partners and/or Suppliers in order to better operate and administer the Programme or if TM considers on reasonable grounds that that disclosure is necessary to enable the recording of points in relation to transactions of those members. Notwithstanding, disclosure is necessary where TM considers on reasonable grounds that the member may have been involved in fraudulent activities in relation to that participating company and/or reward providers or as required by law and/or government authority.

Member’s personal and other information will be obtained and may be collected either on paper or electronic enrollment forms, surveys forms and/or during telephone conversations with the respective Members. A Member may choose to receive future marketing, promotional communications and special offers from TM and/or its Suppliers and/or Partners other than their Reward Items. Further, a Member may withdraw consent at any time by updating Profile at Member’s Portal or by contacting TM via post, telephone, fax or e-mail as herein stated or please visit any TMpoint outlet. The decision to opt out of additional communications does not affect the Member’s ability to collect or redeem rewards Points in the Programme.

Information about members will not be provided by TM to any party except as provided in this Privacy Policy or as consented by members. We may engage third parties to help us in better operating our Programme and this Site or administering activities on our behalf and may share the Member’s personal information with the third parties for these purposes. When we use a third party to process information on our behalf, legal agreements require the third party to protect the privacy and confidentiality of the member’s personal information. Further, these agreements ensure that the Member’s personal information is retained only as long as necessary to complete the assigned task and that the third party organization only uses it for the specified purposes for which it is given.

TM retains Member’s personal information only as long as necessary for the fulfillment of this Programme. Member’s personal information is stored in secure, dedicated and confidential databases in Malaysia.

TM will take appropriate security measures to protect member’s personal information against loss or theft, as well as unauthorized access, disclosure, copying, use or modification with security safeguards appropriate to the sensitivity of the member’s personal information. TM protects Member’s personal information regardless of the format in which it is held. The methods of protection for member’s personal information include (a) physical measures, for example, locked filing cabinets and restricted access to offices; (b) organizational measures, for example, employee confidentiality agreements, security clearances and limiting access on a "need-to-know" basis; and (c) technological measures, for example, the requirement of Personal Identification Numbers (PINs), passwords and encryption.

The Programme keeps Member’s personal information as accurate as possible, complete and up-to-date as necessary for the purposes for which it is to be used and updates Member’s personal information as it is made available by the Members. Member is responsible for informing TM about changes to member’s personal information, as appropriate. We do not routinely update the Member’s personal information, unless such a process is necessary to fulfill the purposes for which the information is collected.

Upon request, we give Members access to their personal information and an account of its use and disclosure. Members can request access to their personal information held by TM by submitting request at Member’s Portal or by contacting TM (details as provided herein). Upon request, TM informs the member whether or not it holds personal information about that member, and discloses details of that member’s personal information including where available, the source type, its use, and its Suppliers, Partners and/or research organizations to which it has been disclosed. TM may request sufficient information from the member including passwords and other information to verify the identity of the Member and the existence, use and disclosure of personal information held by TM. A fee for reasonable costs incurred may be charged to the Members in responding to those requests, provided the member is informed of the fee in advance.

TM may amend the Member’s personal information contained in the Programme databases as required when an individual successfully demonstrates the inaccuracy or incompleteness of the personal information. An amendment may involve the correction, deletion or addition of information.

The Site generates ‘cookies’, which are collected by web-servers to enable them to recognize your future visits. The Site uses only ‘non-persistent cookies’ or ‘per-session cookies’ which serves technical purposes like switching the languages of the Site. These cookies do not permanently record data and they are not stored on your computer’s hard drive. Once you close your browser, the cookie is deleted.

This site may contain links to other sites which are not operated by us. We are not responsible for the privacy practices or the content of such other web sites, including websites operated by the participating companies and/or reward providers. We provide such links only as a convenience, and the inclusion of a link on the site does not imply endorsement of the linked site. If you provide any personal information through any such third party web site, your transaction will occur on such third party's web site (and not on this site) and the personal information you provide will be collected by, and controlled by the privacy policy of, that third party. We recommend that you review the privacy policy of third party web sites arrived at from links on this Site

This Privacy Policy may change from time to time. If this Privacy Policy changes in any way, it will be updated on this page. Regularly reviewing this page ensures you are updated on the information which is collected, how it is used and under what circumstances, if any, it is shared with other parties.

If you have any queries or complaints about this privacy policy or about the Portal, you can contact us by submitting request at Member’s Portal or TM’s contact centre or send email to :-

Tel: 1300 88 8887 Fax: 03-77259710

E-mail: help@tmrewards.com.my