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Pay and get great rewards! TM Rewards is our way of thanking our customers. Accumulate points and redeem them for rebates, shopping vouchers or merchandise.
The Members’ personal information will be used by TM to provide services relating to the Programme including to administer the Programme, to manage and update the Members’ reward Points and balances, to market, manage and process member redemptions, including the issuance of reward tickets, vouchers, products and services, to invoice the member, Partners’ and/or Suppliers’ accounts as appropriate, to communicate information to the member, Partners and/or Suppliers, to understand and analyze members’ responses, needs and preferences and to develop, enhance, market and/or provide products and services to meet those needs. This personal information from the database will also be used by TM for marketing promotions, contests, planning, product development and market research related to the Programme.
TM will use this personal information from time to time to promote additional products, services, rewards and special offers from the Partners and/or Suppliers related to the Programme. As Partners and/or Suppliers forms part of the loyalty programme scheme, subject to Members’ consent, information about members may be disclosed to the respective Partners and/or Suppliers in order to better operate and administer the Programme or if TM considers on reasonable grounds that that disclosure is necessary to enable the recording of points in relation to transactions of those members. Notwithstanding, disclosure is necessary where TM considers on reasonable grounds that the member may have been involved in fraudulent activities in relation to that participating company and/or reward providers or as required by law and/or government authority.
Member’s personal and other information will be obtained and may be collected either on paper or electronic enrollment forms, surveys forms and/or during telephone conversations with the respective Members. A Member may choose to receive future marketing, promotional communications and special offers from TM and/or its Suppliers and/or Partners other than their Reward Items. Further, a Member may withdraw consent at any time by updating Profile at Member’s Portal or by contacting TM via post, telephone, fax or e-mail as herein stated or please visit any TMpoint outlet. The decision to opt out of additional communications does not affect the Member’s ability to collect or redeem rewards Points in the Programme.
TM retains Member’s personal information only as long as necessary for the fulfillment of this Programme. Member’s personal information is stored in secure, dedicated and confidential databases in Malaysia.
TM will take appropriate security measures to protect member’s personal information against loss or theft, as well as unauthorized access, disclosure, copying, use or modification with security safeguards appropriate to the sensitivity of the member’s personal information. TM protects Member’s personal information regardless of the format in which it is held. The methods of protection for member’s personal information include (a) physical measures, for example, locked filing cabinets and restricted access to offices; (b) organizational measures, for example, employee confidentiality agreements, security clearances and limiting access on a "need-to-know" basis; and (c) technological measures, for example, the requirement of Personal Identification Numbers (PINs), passwords and encryption.
The Programme keeps Member’s personal information as accurate as possible, complete and up-to-date as necessary for the purposes for which it is to be used and updates Member’s personal information as it is made available by the Members. Member is responsible for informing TM about changes to member’s personal information, as appropriate. We do not routinely update the Member’s personal information, unless such a process is necessary to fulfill the purposes for which the information is collected.
Upon request, we give Members access to their personal information and an account of its use and disclosure. Members can request access to their personal information held by TM by submitting request at Member’s Portal or by contacting TM (details as provided herein). Upon request, TM informs the member whether or not it holds personal information about that member, and discloses details of that member’s personal information including where available, the source type, its use, and its Suppliers, Partners and/or research organizations to which it has been disclosed. TM may request sufficient information from the member including passwords and other information to verify the identity of the Member and the existence, use and disclosure of personal information held by TM. A fee for reasonable costs incurred may be charged to the Members in responding to those requests, provided the member is informed of the fee in advance.
TM may amend the Member’s personal information contained in the Programme databases as required when an individual successfully demonstrates the inaccuracy or incompleteness of the personal information. An amendment may involve the correction, deletion or addition of information.
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